all but one of the washing machines in the laundry were out of order.

in-house laundry for guests was useful for our travels

laundry service they provide was slow and no one even knew how it worked

wifi is slow and doesn t really extend to laundry room

coffee not so much :) we very much appreciated the excellent service in all areas and having laundry facilities

no laundry service and air conditioning was ineffective

most places like to save on cleaning and laundry as long as possible

we loved staying here and it was perfect for our kids

clean close to market. lots of walking areas. great bar and restaurant.

has a small but old gym

have nice bar and restaurant attached

to aggressively intrude the room as i was half dressed just out of the shower prior to approved late check out

hotel does not have room service and it is a huge no.

even to include the channel listings (helpful for us foreigners) and to describe that there was a gym (where

we did like the bar and the it s coxcktails

the hotel staff had exceptional customer service and the room service food was so delicious we ordered it 3

the gym was pretty decent

dinning room service: it was suprisingly good

have been nice to have a small bar bridge rather than the bulky blue container

we were late with checkout as we had a concert the night before and ended up going to the casino after but they

dog tends to have trouble eating in unfamiliar environments, but fortunately, the hotel offered room service

to bc place stadium, clean comfortable room, delicious make it yours breakfast, courteous helpful staff

was not a fan of breakfast coming in disposable boxes with single use cutlery.

of parking and having to pay for wifi

the gym was big enough for multiple guests and well equipped

of some basic amenities such as a microwave and a guest laundry

laundry at hotel or downtown

no idea how short the time line was for cleaning staff, no laundry support, no other facilities to

told me to leave my laundry at the front desk by 8:00 am if i wanted the same day service

liked that the beds had been washed in low scent laundry soap so did not reek of scented products as many hotels

they do have laundry facilities and vending machines on most floors.

large room, quiet, bright. guest laundry was clean with fairly new machines,

there is a superb guest laundry on first floor which was great as we stayed four nights

breakfast, bathroom tub and sink were not the cleanest, beds were fine, some guest had laundry clunking in dryer

self-service laundry is not always available

needed more towels no breakfast bed less than comfortable no laundry facility available in the

a laundry would be handy

no laundry facilities.

ear buds on floor - restaurant dinner was very overpriced with low food quality - no self service laundry

since we were still in the tourist mode we were not able to connect with the off site laundry

a small shop was available on site to purchase laundry powder or some items if needed

i used the laundry facilities and they were also very nice

it had a laundry room that was very helpful and unexpected and when it rains, they provide umbrellas

loved the hot tub and self service laundry

laundry facilities, leisure facilities, spacious room with balcony in central

great location, very friendly staff, guest laundry services

watch was found in laundry, and the manager jumped my car and saved me $25 for a cab doing it

laundry in the basement was cold down there

gym

my kids went to the receptionist and informed about the rat

as a family of 4 we loved that the laundry was free to use as often as we needed to as this took a lot of stress

able to do laundry was a definite plus

they had a great workout room, hot tub, and laundry room

the laundry facilities are an excellent addition too

modern decor, very spacious, choice of coffees/tea, complimentary laundry facilities

washing machines and driers - had to stand guard over my laundry as another guest turned mine out before it was

we loved that complimentary laundry room

the hotel is also great in terms of amenities, the gym, sauna, pool, laundry service are all amazing

room was spacious and the one very convenient facility is the free laundry especially for long

location, guest laundry, comfy beds, cleanliness and the special chocolate treats each night

it would have been great to have a laundry room too in the hotel.

funky room design, great location, bar downstairs very nice. loved the free drink voucher

small boutique style with great decor, personalised staff. bar attached friendly staff .

the location is very convenient, close to restaurants, shopping, bars, concert venues etc

the location the room the bathroom, very nice, with a shower like a swimming pool

there are laundry facilities

shower, great value for money, we chose this because of kitchenette and plenty of space and guest laundry

there are laundry facilities available in the hotel which was very appreciated after travelling for nearly 2

easy to do laundry using the guest laundry in the hotel

laundry facilities available for 1

needed a laundry to walk next door to another hotel was a little hard

self laundry facility

no laundry facilities and 1 front desk person who was less than helpful.

the hotel doesn t have a laundry service (maybe worth updating their description as it says laundry + dry

a guest laundry would be nice.

no laundry

traffic could be heard from the room should have laundry services

could've been a bit cleaner and no coin laundry or anything maybe one day they will get that

terribly slow wifi

were going to the early 1pm canucks game and had requested early check in if possible

sounded like laundry was going at night time. we could hear from our room. thin walls.

the bed in the room shook all night from the laundry room

my room seemed to be under or quite close to whatever the laundry facilities for the hotel are, and all i heard

cleanliness room service location

pool a little warmer would be nice

will say, as we did stay a bit longer there was no laundry facilities in house

bar staff were great

my kids slept comfortably on the pull out couch in the living room and the bed in the room was very

no room service.

wifi was fast

laundry service expensive (same price as buing new clothes), also parking service quite expensive,

was a bit patchy - don't restock things like laundry bags and need prompting

remove the charge for me however, for a business traveler it's important you have access to good laundry service

we were upgraded and were not charged for laundry

i also didn't like that there were no laundry facilities

is great, staff helpful and friendly, spotlessly clean and great facilities including pool and laundry

there was more room service with clear instructions on how to order and also instructions on the laundry room

as we are going to traveling to many destinations, this laundry facility was very helpful to keep our limited

they have an initiative to cut down on laundry

we enjoyed the swimming pool and steam bath and used the guest laundry facilities

location, room size and facilities (kitchen/laundry), service

rooms are basically an apartment with in-suite laundry, office area and well equipped kitchen

the self catering facilities and laundry were great at the end of a three week trip and to prepare for returning

we received an unexpected upgrade to a wonderful room with laundry cabinet-this made our stay very comfortable

room service was great

caught up on washing in hotel s laundry room

guest self serve laundry a real bonus

some other great amenities included free on-site laundry (this is rare for a hotel

also, there is free coffee every morning and free laundry

it was great to have laundry facilities (didn't use); room was comfortable size and had a sink (faucets

it comes with in suite laundry and full kitchen living room and bedroom

free laundry was amazing, room was huge,

we were there for a week and needed a kitchen and laundry facilities and our room had both

- suites are well equipped - large fridge, dishwasher, stove, oven, microwave - they even include laundry

their rooms/suites are wonderful, fully equipt kitchens and in suite laundry is the cherry on top

the whole spa experience was amazing! definetly, would go again!

receptionist at the spa was a bit annoyed with me having lost the keys to my locker which would have to be opened

very small gym. too was too hot and impossible to regulate the heat

sorry there was no pool

the wifi is not very fast.

laundry facilities

self contained units were great for families and the communal laundry was a bonus for a family who has been

50% of the laundry machines were out of service.

room several days in a row, despite us being out for extended periods of time expensive parking laundry needs

nothing really, it was a delight staying there. the laundry was slightly expensive though.

we also used the laundry service which was incredibly efficient and loved that they left it hung up and wrapped

no laundry bag to put worn clothes

laundry available for 2 cad only!

having a self-service laundry is convenient

i didn't see any laundry facilities on property

for laundry service as there was a large red wine stain on my husbands sweater jacket, and they got it

the bathroom was gorgeous with a beautiful bathtub and shower, room service was incredible, laundry

service is terrific, same day laundry service is excellent, concierge has great restaurant recommendations, they

slow wifi.

nothing. breakfast is a bit pricy but absolutely delicious.

no laundry facility

no more laundry services

air con and wifi good

limited room service options - ok for normal eaters but only pad thai suitable for gluten/dairy free

larger breakfast!

very helpful with doing laundry

wifi wasn't strong enough

the staff was super friendly and was even able to accommodate an early check in

great wifi connectivity

wifi in the bedroom was unavailable, when mentioned at reception they couldn't help

i know it s something they would catch because i use to work in the laundry room at a hotel for the summer

no guest laundry which is not helpful for overnight guests

good location excellent laundry bottle of water

guest coin laundry

robes and slippers was a nice extra touch :) bathroom was nice and clean :) kids and i walked around the area

i find it a bit expensive for the hotel to do your laundry

ability to connect with someone for early check in

really lovely and friendly staff at check in, allowed an early check in too which was greatly appreciated

we had appetizers in the bar during

room service .extremely slow response to our request. slow lift service.

i m not sure if it s the laundry detergent but it really smelled like someone s head who hasn t showered

wifi was very fast and reliable

a meal in the bar and breakfast next day, ordered a starter and main course, they forgot the starter

had an urban kitchen suite and made our own breakfast and snacks

location is great. staff is super friendly and helpful. gym is nice.

no room service

the wifi quality is average, it disconnects frequently

bar fridge in room

and while quiet hours posted rooms on either side were very noisy with doors being slammed and kids being poorly

from check-in they made sure that we had a room that we would be comfortable in with 2 kids

i wish there were an onsite laundry facility for guests.

no self serve laundry

laundry prices could be more affordable

also, i appreciated additional services like laundry: my coat was cleaned decently and very fast

loved the location and the gym and pool use made the difference

you stay in hotel access to spa facilities would be nice

we had a late flight and were given a complimentary late check out

surprise in her room: a dish of chocolate covered strawberries and 2 glasses with a note to call room service

free wifi

breakfast room service

clean, excellent location, lovely large rooms, laundry service, friendly helpful staff

there are laundry facilities in the building which is handy and you can purchase powder from the front desk

cheaper laundry.

however, it was disappointing that the card for laundry cost $10 and then another minimum $10 payment to be

lots of laundry

could have done with self service laundry facilities.

the laundry service was not available

no laundry only dry cleaning

laundry and dry cleaning service requires donating your organs as its so expensive

a pity that the hotel did not have laundry facilities

the restaurant had a pretty good breakfast

breakfast downstairs a bit pricy, but plenty of alternatives in the surrounding area

shame the gym and the pool is not in the building

roger was outstanding for a late check in, recommendations for breakfast, and going the extra mile

lacking food options through room service in the evening

i would like to have laundry facilities

we have to say something negative it would be perhaps a guest laundry would be helpful, as if like us we had

laundry service is very expensive, no laundry on site, if you want laundry done, they outsource it

if there would have been a self serve guest laundry room, we would have made use of this facility absolutely

linens had that fresh laundry smell

it had a business center and also laundry facilities

the laundry was right beside me which i badly needed being mid-trip and it was inexpensive and the soap

laundry is available (with

nice to have coffee/tea making facilities,iron and ironing board in room, and self serve laundry

on premises laundry, close by restaurants and a few blocks from the skyway or cruise terminal

superb laundry service

kitchenette had no utensils or serving ware, no laundry facilities

breakfast facilities crowded at times. coin operated laundry would help if on a long trip

wifi difficult bed could be positioned so you could see the sea view rather than the circular

everything pool spa area location best city hotel i ve stayed in

laundry service was well priced & efficient

location was excellent. it was very clean. good restaurants. nice pool and gym.

the food at the bar was fantastic and the interior with the fireplace relaxing and quiet

we had the breakfast in the room, great selections and great service

i don't recommend this hotel, particularly to the families travelling with kids, unless you weigh appearance

no coin laundry and no kittle for hot water.

when we checked out the next morning there were bags and bags of beg sheets/laundry from the rooms in the

no laundry facilities

no onsite guest laundry, approx.. 10 minute walk.

no laundry on the site

i would also mention that there is no mention of the spa on the website and having to go back and forth with

almost everything was perfect -- the only minor complaint i have is wifi, which was quite slow.

staff - nice & clean corner room w/ great view - great location for walking around - nice & clean gym

spa service/menu really, just an on call massage option you can book in advance

great gym

guest laundry in basement

laundromat machines were half working but managed to get the laundry done with the ones that were working

liked the position, in downtown, the free parking, difficult in that area, the basement laundry, usefull

of room, great location with greek restaurant next door, very clean, good laundry, helpful staff, good price

location -least expensive laundry facilities - sauna

and the cost of having any laundry was extremely high for traveler s mid journey with no other options

location is perfect - room amazing - pool view perfect.

loved my room that was so close to the pool, spa area, hot tub, and had a walkout terrace

minutes 15 minutes, it ended up being an hour and a half, so we missed our tour that day and the kids where very

the rooftop pool, the hot tub the gym and room service were the highlight actually even the location and the

choice of room service and the extent of taxes and tips etc makes it rather expensive

gym facilities, staff

we loved the location and the kids loved the pool.

location, pool and gym were good. luke staff member was good. parking

the location is on the doorstep of all kinds of activities, and the pool was a welcome relief after a day of

also the laundry service was very

was a mix up with my laundry and the staff did all they could to rectify the situation

there was also a very unpleasant moldy / wet dirty laundry smell coming from the rubber anti-slip bathmat in

could have used a smart tv. and a grab bar in the bathtub

clean, great location, great room service and fitness facilities

laundry expensive.

that there is no guest laundry

very friendly staff! laundry service 7 days a week.

laundry services - self serve would be great. laundry service provided was extremely expensive.

have live a self service laundry room

breakfast was outstanding!

due to covid the gym was closed and we had to wait for the bar

and bar area

kids aren t allowed after 10, which is understandable

would advised to go outside for breakfast

and footsteps from neighboring rooms, and there was disturbing machine noise from the nearby laundry room during

they have a clothes line in the bathroom so it helps with drying laundry

did make it up and were quick to come and change bed and were very apologetic by giving us free laundry service

amazing location and the kids loved the pool!

lovely choices for kids on the menu for in room dining which was of great quality

laundry

the hotel has a laundry room so we were happy to be able to do our washing

place to stay, clean rooms, new gym equipment, clean laundry facilities, lovely very helpful staff, easy location

the hotel has a coin operated laundry, ice machine and a bar/eatery downstairs where you can get breakfast

location, facilities and staff. so glad there was a self serve laundry for guests to use.

big, spacious and comfortable rooms, very comfy beds and kitchen area is so well equipped

our room was spotlessly clean, beautifully designed, and equipped with high-quality kitchen facilities

the other bed is located in the kitchen/living space

staff is incredible - always happy to help, wonderful with kids, patient and kind

there s a kitchen which is great if you want to prepare your meals

how much things like laundry cost

really appreciate the pet friendly environment

room service breakfast was wonderful!

have eaten in the restaurant and shared beverages and appetizers in the bar on many previous occasions over

location, character, opening windows, ev chargers

kids activities were brilliant, we stayed 3 nights and the kids had lots to do.

vida spa was closed throughout the whole stay

the spa the bikes the pool the h2 restaurant

free wifi

our kids had a blast in the heated outdoor pool

no room service (even for a fork & a bowl) no laundry service

price and location just a hotel to sleep has no pool or laundry

was not good access to laundry services, which i would expect from a location as urban as this one

reeked of curry, curtains were hanging from broken hooks, and the hallway was full of piles of laundry

has blockage wifi connection is unable no laundry service receptionist staff is not familiar with neighbourhood

and convenient access to bus just outside front door for downtown vancouver guest laundry fresh fruit at

the cheap laundry facilities, sauna & location

gym plus laundry in the facility too

location close to public transport stops and groceries shops. guests laundry, fitness.

gym temp was hot with laundry dryers in the gym

didn t receive room service, no laundry service, untidy

no laundry facilities for travellers

my husband was not happy with the gym facilities.

the facility was very clean and staff friendly. my grand kids loved the pool.

i had to order from the bar on the 3rd

love the daily breakfast, the gym and the available laundry machines

great having a guest laundry facility

laundry facilities located adjacent to the gym so you could workout or watch tv while doing laundry

modern and clean good parking laundry and gym were good very good breakfast

the wrong holiday inn not realizing there were three within the area and i also had very sketchy wifi available

no laundry facilities

suggestion for the hotel is to have a coin-operated laundry within the premises, as the nearest is 10mins drive

i like the shuttle from airport to the hotel and all the staff are nice to the client!

breakfast was great. all as expected. very good service. shuttle service excellant.

to airport and picked up on shuttle which was great

helpful guy saved me a lot of money when i needed to get my laundry done

pool and hotel - unique design aesthetic but well built

one airport shuttle running in the evening so we had to stay in the shuttle (with 2 very tired kids) for a while

also loved how easy it was to access the gym and rooftop pool and hot tub

wifi remote control was temperamental.

a laundry machine and dryer an atm machine

though booked a long time ago, were given room bottom floor next to laundry with old mattresses that felt like

in was easy, nice dogs, good korean restaurant nearby, great price, kids loved the pool and so easy for the next

it is conveniently located next to the airport and has a free & reliable shuttle.

loved having moxie bar and grill in the building, made dinner and cocktails

it would of been more convenient if they had somewhere to do laundry

finally, the breakfast was not in the dining room and the laundry facilities were closed off, although on the

i got to my floor dirty laundry was piled beside 2 separate rooms

no coin laundry service on property

worst part was there was staff that was either doing laundry and other things either right beside me or above

the bar was lacking in atmosphere

the staff was wonderful and the pool was great

restaurant was quite small and no separate bar area.

friendliness of the staff upon entering the airport shuttle until the checkout process was complete was exceptional

the access for the pool was tricky for mobility challenges.

other useful amenities included a fitness room and guest laundry

105 was noisy due to closeness to laundry rooms

m not sure if it s because i booked with a discount, but i was given a room right next to the laundry room

m not sure if it s because i booked with a discount, but i was given a room right next to the laundry room

location, laundry room, sport room

would have been better if we didn't find laundry on the floor, if the tv worked, if we weren't given a stinky

pool was clean and fun for kids

restaurant and bar were on sight and stayed open late

location comfort shuttle

the pool and gym needs to be updated!

corridor was cluttered with room service trays and laundry bags that weren t cleared until hours after our

out of travel logistics, and the hotel provides everything you could possibly need from a great gym to beautiful

none, outstanding continental breakfast

the staff let my kids choose a stuffed animal which is above and beyond

mini bar could have been a tad cheaper. ;)

on my incoming overnight stay which would have been fabulous if you were a heavy sleeper but the laundry and

weird smell in the room and all laundry, no exhaust fan in the bathroom dry staff

no laundry on site

laundry services and prices are a little expensive but if it's within your budget look no

bathroom was not clean, smelt like sour laundry, and had black mold in bath tub

the laundry needs attention.

laundry facilities, ice machine and microwave available

free airport shuttle, free coffee & muffins, coin laundry & kitchenette room

they have laundry - key for remote workers

enjoyed the quirky signs, having laundry and tea/coffee facilities in reception

laundry was very helpful

the window can be opened for fresh air, laundry room for guest and the gym is well-equipped

i planned to do laundry but washer/ dryer was out of service then internet was not working as expected

laundry breakfast staff shuttle

breakfast. self serve laundry shuttle to airport microwave in room.

guest laundry not operational

website advertises that you have a laundry

laundry in the hotel for customers to use if need.

staff was friendly, also there is onsite free laundry that you can wash your staff yourself

no customer laundry

wonderfully accommodating staff and tons of free parking. incredibly clean room and lobby.

room service, you had to pick up your food at the restaurant

our room must have been close to pool as we could hear kids and yelling and screaming.

not enough parking

pet-friendly hotel made it easy to check in with a service animal

laundry room available for $1

lot of nearby asian restaurants efficient staff coin laundry available, but only one one small indoor hot tub

facilities with a pool and hot tub, nice gym, laundry, and vending machines

they offer complimentary breakfast, there's also a laundry room and the pool + hot

swimming pool , free parking , location, self laundry convenient,

there was no in room or shared laundry facilities. the toaster

great location, breakfast buffet was good, the staff are friendly and helpful.

wifi is not good to connect everytime and breakfast is not very rich.

the customer service was great. we loved the room, pool, gym and continental breakfast.

excellent complimentary breakfast

my husband had his sock n underwear missing when he used the hotel laundry service n the hotel staff pretend

the pool, hot tub, and gym were rather disappointing

clean. comfortable. quiet. very helpful staff. got an early check in.

if i know it's a pet friendly hotel, i would request a room not on same floor or would not book there at all

my kids love this and the drinks are free

choice of the item in the breakfast no enough no enough washing / drying machine for self-support laundry

guest laundry sucks

partly based on the ev charger availability

rooms are clean but needed improvement like handheld shower, esp if you have kids and seniors

roof top pool was a lovely accommodation for the kids as well

comfortable, clean and frequent shuttle to the airport.

that all their junior suite with 2 beds are straight accross from the elevator- and it is a pet friendly hotel

convenient to airport and shuttle was timely! bar and evening dinner meal was great.

free airport shuttle and close to airport. good sized family room. pool open in march!

it because it had a shuttle, but unfortunately they were on strike

breakfast was fabulous - enough for leftovers at the airport

breakfast was very good and the staff were really friendly and helpful

the price not included for breakfast

didn t have breakfast, but the airport shuttle was very handy

many ground floor rooms have patios and direct access to the courtyard pool and hot tub