would have hoped for better pub-food at the bar. not offering laundry service is a minus.

i found two ladies moving laundry and one of them delivered the other items to the room

smell of smoke from either the laundry staff or people below so can't have windows open

room 106 - on ground floor immediately next to laundry room which has machines going until 9pm

the spa was a bonus

lovely clean rooms and laundry. rebecca so friendly and welcoming lovely location

home from home and fabulous breakfast

superb host, great breakfast and very quiet.

the breakfast was lovely, and a good selection. the poached eggs where cooked to perfection.

plenty of parking too

very useful in-house laundry service as well

however laundry was all spotless

easy parking

wem town centre - amazing view of gardens from room - service fantastic - we were able to order late check out

spacious room, comfortable bed, hot shower and lovely breakfast

faults, lovely modern room considering we were in a pet friendly room, top quality food and customer service

parking was good. staff were nice. location was good.

parking was difficult- day golfers in hotel parking

lack of clarity on availability of bar meals.

speaking to another guest apparently they were doing 3 rounds of golf with dinner, bread and breakfast

overlooked the back yard area of the hotel, laundry and kitchens, so no view and staff smoking area was just

room renovation, detours, access and interaction with cleaning and laundry staff.

with a view of a roof,laundry sorting first thing in the morning very close to room,over charged on cocktails

window view blocked by rooftops and laundry area

cut off point for noisy kids in the pool was not observed, and some areas around the pool looked a little

breakfast available told us to use local cafe room next to ours was a laundry room ,got woken up both mornings

in character but tired and dated and extremely noisy from outdoor extractors and housekeeping laundry room no

the creakiness of the floors and the fact that i was adjacent to the laundry room meant for a noisy early

perhaps unfortunate our room was next to cleaner s cubby where laundry and services were located maybe

we were in room on top floor ndxt to the laundry, would request differe nt room next time.

laundry van loading / unloading directly outside our window early on saturday morning was

nice touch with card, champagne and chocolate in room as stay was post-wedding friendly staff room service that

very good room service

guests from the wedding the night before were using the spa pool for a few hours on the saturday and were very

these did not arrive and when i called room service an hour later they said that the kitchen was too busy

it smelt like dirty laundry and reflected it with scummy bubbles

and as sound carried we could hear staff conversations clearly as well as staff emptying bins and laundry

location, fab spa and gym facilities

location quiet with well kept gardens, good parking large well appointed room with small

breakfast was fresh and of good quality

accommodation clean and comfortable good breakfast and great interesting hosts will stay

made our stay special by going the extra mile as she prepared a scrumptious, copious, english breakfast

our room was exactly as expected and the breakfast option was extensive

had left everything that i needed for a cuppa,and biscuits to keep me going until the wedding breakfast

a pleasant place to stay. a friendly couple and a great breakfast.

our room - which was small, not enough room to walk around the bed really - was next to a laundry room and we

but our room - which was small, not enough room to walk around the bed really - was next to a laundry room and

room decor needs updating, the mattress was very hard, could do with a television update, wifi was hard to use

bar and restaurant very good

parking on site

room was right by where the skip was and the laundry vans were there at 8am in the morning

eg no laundry service in house but staff helped to find an alternative

the parking, the view everything

very quiet location ,secure parking for cars ,friendly staff ,very goobd breakfast

ordering room service wasn t allowed until paid over phone

room we were put in backed onto the skips and laundry

very hot, room overlooked bins/dirty laundry storage area, light bulb out in bathroom, peeling wallpaper, toilet

that the smoking area be moved well away from the main reception area, maybe to where the dirty laundry is stored

the laundry was delivered in the early hours and it was loud

the room overlooks the bins and the laundry left out in the rain

no laundry facilities

the wifi dropping out on 2nd night.

opportunity to purchase secure wifi. pool table and kiddies area in the bar.

breakfast....very poor

we were able to take our dog with us into the bar to eat and into the breakfast room in the morning which was

abandoned laundry carts, room service trays, bottles, glasses and rubbish litter the corridors

breakfast room and gala new year's eve gala ball

the staff were all amazing. the room was superb. loved the pool.

kids pool time really restricted, which i understand but over breakfast

no response from reception for room service or assistance

30am,apparently problem in laundry

wifi shouldn't be restricted to 500mb

letting doors slam, 4 dogs in restaurant - barking, bitten by insects within hotel - probably pet related,

staff were very helpful when we asked for an early check in and the spa was perfect

room service breakfast wasn t the best, definitely will visit the restaurant for breakfast when

spa bath really good

clean, comfortable, great nights sleep , hosts and free parking taboo!!

that the restaurant was closed and the wifi at the back yard rooms could be stronger

made very welcome by our host. fantastic restaurant. great location. convenient secure parking.

wifi not good at all

no fridge in room. no laundry service. no smart tv

loved the gardens, pool, spa and gym

we haven't had a day and night away from the kids in 3 years and this was the only time for another long stretch

breakfast was excellent. a good choice.

paid for early check in and it was quiet when i arrived,

we found a laundry cupboard in the room with spare duvets in

there is on street parking available and we had no problem finding a space

the location was perfect , just far enough out of the centre that there was ample free parking

was not always possible to park directly outside but street parking was usually no more than a hundred yards

easy parking

the food was lovely, bar well kept and the staff were next level. phenomenal service

good selection of drinks in the bar afternoon tea available good parking

in the 2 bed self catering cottage , lovely and private with the advantage of restaurant and bar next door ,

quiet sunday evening and we ate a very good roast dinner in the bar and a good breakfast the next day

bar area could possibly be bigger it was a very tight squeeze due to the parties

laundry went missing

was rubbish bags, glasses, and dirty laundry left outside of some of the rooms as you walked down corridors to

smelly with dirty laundry in the corridors not nice

bags of laundry left in corridors had to manouver husbands wheel chair over them

customer service was poor, dirty laundry outside my door and glasses and bottles at 5pm in evening, damp smell

to be doing everything from greeting you ,to serving breakfast and evening meal also behind the bar

hotel location was superb, close to all the shops, bars and restaurants

staff were excellent and breakfast was very good

a lovely breakfast. surroundings with character. excellent service.

comfortable bar but lacking in little touches. floral displays

on day of leaving and coming down the many stairs, there were lots of laundry bags, cleaning materials and

for the location and size of the property, it would be useful to provide services like laundry

little disappointed with the breakfast being a continental room service only but we assume that the current

wifi code could have been better advertised -there was just one notice on reception as far as i

our room was dated but bed so comfy, water hot, and wifi free so no complaints

from the room i was staying in, i saw laundry (pillows and duvets) sitting on a stone floor like outside

it would have been good if the hotel had room service, but i think this wasn't possible due to being a sunday

dinner in the evening was fantastic and the adjoining bar buzzy

great - close to shops wine bars and nice restaurants

room 1 the tv could have been better placed directly in front of the bed above the fireplace rather than too

clothes washing & laundry costs were too high

was close to the laundry room so i could hear the washing machine but was pleased that i could not hear it in

fabulous stay and the spa was fantastic way to relax

the bar staff were very smartly dressed and they helped with my husband's breakfast request straight

not knowing the cost of taking a pet before hand. bed was very hard. mould round bath.

ud83dudc4cplenty of parking spaces despite the hotel being quite full

bit better veggie options on menu and quorn sausages for breakfast would be good.

staff were extremely helpful especially the manager who checked us in and then served us at the bar later on

good wifi

good breakfast, pet was welcome, parking included, large room, cheerful and helpful staff

was in the first floor next to the laundry room so kept awake most of the night and also they didn t have room

were very helpful and friendly, wifi was good, breakfast was lovely, perfect location

a 10 fee to extend check out by an hour. no salt and pepper on the room service tray.

awful wifi and phone reception. this need to be addressed.

had a gym and bar with saxophone on site for race weekend

also wifi was good which is always nice :) can t recommend this enough, i m already trying to find a

secret green was amazing, staff was friendly with kids

staff impeccable, from checkin/out to the bar staff

30 am with kids partying on the landing

the added extras of kitchen space and lounge made it the perfect stay

fabulous quirky apartment with 2 double bedrooms and 2 bathrooms, coffee maker, ice dispenser and laundry

it even had a laundry room

decor, loads of space, comfy, self catering, two en suite bedrooms, laundry room, free parking, great location

to detail, excellent bathrooms, knowledge of what a house proud woman wants in her kitchen and laundry

lovely coffee machine and well equipped kitchen and laundry room

breakfast had a good choice and we liked the fact we chose a time slot which presumably enables the

the breakfast options were the best i ve had in uk being given the choice of traditional english or

bar service was abysmal

breakfast was very good it met all my expectations, the room we stayed it was beautiful as expected

room service was also wonderful

laundry room with ironing facilities nice bar area with quirky decor breakfast has lots to choose

not being able to connect wifi to use smart tv features

ideal for kids and

and the bed and pillows and tv and free wifi and i could just go on and on about every extras that had been

we brought our pet dog along and he was very comfortable in the environment

bedroom no 203 was extremely noisy at night due to the laundry running

location is great, breakfast is fabulous, staff are so friendly and helpful

the breakfast

breakfast was not good as they told us they had no milk and had run out of black puddings breakfast

the first floor the music from the bar next door was very loud and went on until 3 in morning

not get a booking at the michelin star restaurant nor was there any laundry services

gym could have been open

gym is small , no swimming

spa sorted me a last minute booking too

in room prices for snacks such as crisps and nuts were a bit eye watering and the bar prices were a little steep

lovation , room , breakfast and bar free parking

good breakfast and tea coffee juice are served even during thr night and great place to stay

everything very good value for money and the breakfast was excellent

location and easy to find staff was helpful and friendly very clean and well kept breakfast was a bonus would

also the tv options are totally limited especially for kids

of the best breakfast we have had recently

arrived late so wanted room service, no one answered from reception or restaurant so had to go to reception to

he suspected that this was housekeeping staff, cleaning up in the bar and restaurant downstairs, whereas i

adding extras to your bar bill

well stocked hotel bar and super friendly well informed staff

laundry going all night

bedside lamps on arrival, but room service quickly found us one (but unable to find two

pool was busy but very clean and pleasant

are a group of 5 ladies who came to chester for a day at the christmas markets, a spa afternoon and then a meal

the pool and spa area were great to wind down in

i must give a special mention to the member of housekeeping with the laundry basket who d just called the

no fault of the staff but laundry bins were noisey when wheeled in and out and slamming of doors, prevented a

didn t use the gym but looked good

very good gym and nice pool

wifi was useless

services which we were suppose to request in advance, as well as little information about laundry services

our room was directly above where the laundry trolleys were loaded and very early each morning woken by trolleys

laundry services available for a reasonable fee

d to collect laundry from

also the buffet in the evening was over priced for kids at 20 euros - if you have picky eaters this a complete

steve in the bar manager in particular was extremely personable

staff so efficient bar restuarant very nice and the staff serving you like a well oiled train, room very

bar meals would have been better for us

the room was beautifully decorated, a wonderfully comfortable bed, spa bath and the view from the window was

quality of facilities provided excellent food quality and presention good quality toiletries and spa options