wifi, in our room at least, was poor to non existent

early check in and late checkout, the room and the food

parking, check-in, room, restaurant, breakfast, check-out, all great

friendly staff, free parking and nice sized room at amazing price

delicious bar meals and cheerful, courteous and helpful staff

told that the hotel doesn t offer a laundry service earlier before our arrival but then finding a laundry

the room was quite small and overlooked laundry room; not gardens as requested

we opted for room service which came promptly and was hot and tasty

room was spacious, comfy and clean. room service was fantastic too.

staff were exceptionally accommodating! late check out was a massive bonus for us!

the rest of the hotel was in a very poor state, plaster hanging off walls, dirty laundry left in piles in the

the pool and spa was brilliant very clean and therapeutic

couldn t access pool facilities which was a shame

staff were lovely, very friendly, the restaurant and bar area were spacious, i loved the decor, everything was

easy parking

no fridge in room. no laundry service. no smart tv

my room was in a nice quiet area, great light, comfortable and with great wifi

location, though easy to find with excellent parking facilities

our room had no signal, it s a family friendly hotel but it didn t really feel that way, no kids menu in

wifi in room was a bit hit and miss

clothes washing & laundry costs were too high

was close to the laundry room so i could hear the washing machine but was pleased that i could not hear it in

they have kids swimming lesson and kick you out of the pool

location away from city centre very helpful and courteous staff excellent food car parking on

lots of different things to do in the hotel, pool table, swimming pool, gym, cardio room, jacuzzi, sauna and

our room was directly above where the laundry trolleys were loaded and very early each morning woken by trolleys

laundry services available for a reasonable fee

services which we were suppose to request in advance, as well as little information about laundry services

d to collect laundry from

i can’t comment on the food as only a limited room service menu was on offer due to lockdown, but the available

laundry room with ironing facilities nice bar area with quirky decor breakfast has lots to choose

wifi needs some improvement, more bar staff.

all the team on the bar and breakfast were great so chatty and helpful

helpful staff and really great room with lots of space for our family - couple and two kids

is an ev charge point which is great, but it was always blocked by non ev cars/vans, so we couldn't use

bar service was abysmal

12pm late check out was an added bonus too

from reception and everyone we met the lady whom looked after us at breakfast excellent can not say enough room

but the pork pie off the room service menu - the pastry was undercooked - not a traditional pork pie you would

media and wifi were fab

laundry going all night

no room service

the beds were really comfy and the kids enjoyed ordering room service

swimming pool and sauna/steam room

the beds were really comfy and the kids enjoyed ordering room service

bedroom no 203 was extremely noisy at night due to the laundry running

the bar downstairs was a lovely place to relax and the location was perfect for us

free wifi throughout

room service breakfast was fab - staff were so so lovely and friendly

there was no menu for room service.

not get a booking at the michelin star restaurant nor was there any laundry services

staff fantastic, bed comfy, gym and spa available and food outstanding.

rubbish wifi

upgrade to cooked breakfast, as included was sufficient for us

room very spacious & well stocked from the tea tray, mini bar and toiletries

top floor room had slanted ceiling so only ideal for short kids not adults

we were given an apartment with two bedrooms, a loungr, kitchen, two bathrooms and four t.v.s!

flights of stairs, and very poor wifi signal in my room

& comfortable accommodation, pet friendly so meant our 2 small dogs got a little night away aswell

30 am with kids partying on the landing

decor, loads of space, comfy, self catering, two en suite bedrooms, laundry room, free parking, great location

to detail, excellent bathrooms, knowledge of what a house proud woman wants in her kitchen and laundry

lovely coffee machine and well equipped kitchen and laundry room

it even had a laundry room

fabulous quirky apartment with 2 double bedrooms and 2 bathrooms, coffee maker, ice dispenser and laundry

i must give a special mention to the member of housekeeping with the laundry basket who d just called the

no fault of the staff but laundry bins were noisey when wheeled in and out and slamming of doors, prevented a

also the room service, after 9pm or so there is only pizza available that costs about 17

amd polite amd the staff at the leisure reception went out of their way to assist me with the wifi

room service was excellent as was the food

was in the first floor next to the laundry room so kept awake most of the night and also they didn t have room

had no complimentary tea or milk in room so had to pay for them with room service meals

so much a dislike but the room service was very limited

s a stunning view over chester from the breakfast room, the bedrooms are modern and clean, a good gym with free

as we had requested an early check in, then to be told our room wasn t ready

friendly staff room was spacious and clean breakfast was really good and plenty to choose from bar open until

hotel staff are also lovely and the breakfast is very good

in addition, the ev charger in the car park did not work properly so our car did not charge fully during the

1. location 2. free parking 3. free wifi 4. breakfast included 5. comfortable bed

breakfast room off the bar area all bright,comfortable and clean

there were food trays from breakfast and lunch still outside of doors at past midnight and dirty laundry left

delightful staff. quiet room. comfortable bed. easy parking.

no instructions for on demand movies and no password for wifi

and polite the hotel hopefully is getting back to what was many years ago the drinks at the bar were very

every minute though did notice chairs in bar tv area were threadbear, didnt detract from stay had a lovely time

beautiful facility with pool and gym. lovely staff that are friendly and helpful.

booking early morning swim session is perfect for the kids

breakfast was excellent lots of choice once again nice lady serving at breakfast

to fault but even better if would have been better toilet paper and stronger coffee at breakfast

i also loved that they cater to the kids with a little goody bag

wifi was good but not as good if using 2 devices

retail park just around the corner if you're with kids and wanting to grab dinner away from the hotel

only critique would be no information in room on room service and was travelling alone ended up having a snack

hotel perfectly located for early flight next morning

i was travelling with two small kids and getting food to hotel room was slightly tricky, although we managed

laundry went missing

customer service was poor, dirty laundry outside my door and glasses and bottles at 5pm in evening, damp smell

smelly with dirty laundry in the corridors not nice

was rubbish bags, glasses, and dirty laundry left outside of some of the rooms as you walked down corridors to

bags of laundry left in corridors had to manouver husbands wheel chair over them

food, leisure facilities, room, parking, location etc the cleaners did a great job in cleaning the room every

tesla and other ev chargers on site ! very handy !

good facilities, ev charger.

great swimming pool for kids, decent sized room and very clean

friendly facilities excellent bar food could have been better fish was not nice but staff aware that it was not

55am by a reversing laundry truck - outside my bedroom window

accommodating staff both in bar and reception, great facilities in david lloyd leisure centre

room, lovely dining area and little activity packs for kids at breakfast to keep them

the swimming pool and their service

room service was exceptional, especially the chicken wings

comfortable room and lovely breakfast.

tv and wifi in the room

clean and comfortable, we had the suite which was lovely an big, room service for breakfast was a huge plus,

all the rooms have wifi, it tends to go slow at unpredictable times (very early in the morning) which is

and we always feel very welcome,food is amazing and the fact we can have breakfast in the bar area means our

there was plenty of secure parking, and it was flat ground to the hotel entrance

independant ev charger on site is poor

wifi was a bit hit and miss in my room

poor wifi coverage

entrance, the long driveway through the well kept grounds to an impressive manor with plenty of parking

i gave them my laundry and when i left they told me it was not done, so i had no clean clothes left

lovely room, great spa & pool area, fantastic brekkie!! ud83dudc4d

the spa facilities

nice early check in of 3pm and late check out of

having to walk in the robe outside the hotel to get to the gym/spa . breakfast wasn't great.

breakfast was superb

who was standing in front of the bar if food was still being served, to which i was told the kitchen was closed

food was not good 3 people sent their food back me included,kitchen needs improvements

not so much as didn't like, but vegetarian breakfast could be improved but hey i didnt starve.

room staff bar very nice inside and out parking

overlooked the back yard area of the hotel, laundry and kitchens, so no view and staff smoking area was just

room renovation, detours, access and interaction with cleaning and laundry staff.

window view blocked by rooftops and laundry area

with a view of a roof,laundry sorting first thing in the morning very close to room,over charged on cocktails

excellent restaurant views and lovely breakfast

30am,apparently problem in laundry

that the gym was closed for refurbishment ud83dude13

the gym was very small.

pool is great especially as they allow kids during set times, but the changing rooms are in need of an update

pool area was clean and

laundry van loading / unloading directly outside our window early on saturday morning was

guests from the wedding the night before were using the spa pool for a few hours on the saturday and were very

building great staff spa facilities top class make sure you stay in the old wing had great

very helpful check in staff. spa. plenty of parking on site.

quietness despite ground floor food clean gym

plenty of parking in a quiet and peaceful setting

had a long journey but the bar staff and kitchen staff managed to get us a bite to eat

staff were very helpful and parking was easy, wifi was efficient

to find, plenty of parking

were informed that the coffee machine would be available in the bar from 11:00

in character but tired and dated and extremely noisy from outdoor extractors and housekeeping laundry room no

were given quite a poor room right next to the laundry room which was rather noisy

breakfast available told us to use local cafe room next to ours was a laundry room ,got woken up both mornings

we were in room on top floor ndxt to the laundry, would request differe nt room next time.

the room was next to a laundry room