when we arrive to our room they had left the dirty laundry in the room

we were unable to log in to the wifi

location is good - gym is basic but good to have on site.

location was awesome and parking was very close and convenient

welcome bag!!!!!!!!!!!!! free parking, great location

being pet friendly was great

nice amenities, pool and jacuzzi were a favorite, i enjoyed the bar and restaurant, and i loved the spa

the only down size which i find it extremely important, you don't have a place for breakfast or room service,

wish the pool and jacuzzi would stay open until 11pm

the breakfast was lackluster

stayed here for a wedding, so 3 nights 4 days and it would have been nice to have on-site laundry, and a pool

gym is very small

no wifi unless you signed up to become a hilton member

no restaurant or bar on onsite.

only one vertical bar at head of shower while shampoo, etc were at the back

room, #101, was right next to the laundry room where the maids cleaned the linens

there was convenient underground parking with an elevator that took me directly to my floor

i asked for a late check out and the receptionist said is ok, later he became so rude because a arrived 2 hours

the free parking below the building was appreciated as well

desk staff, clean facility, starbucks right next door, very quiet, nice work desk in room with wifi

it is set back a little off the road and was very quiet, clean, onsite laundry

it was helpful having a kitchen and laundry facilities

one of the two treadmills was broken in the gym

gym equipment was malfunctioning

pool and pool area is very small

free laundry was awesome.

slept well and got to do my laundry for free.

love the complimentary laundry facilities

the suite - a true apartment the facilities - gym, laundry, breakfast room, small salon in reception area,

free laundry location all suite (full kitchen)

definitely liked the on-site laundry room; it gave me access to do laundry at any time in an enclosed safe

wifi, gymn, staff, restaurants nearby

we were told that the creekside (quieter) rooms were all booked; however, the parking lot did not agree with

the kitchen section, pots, breakfast .a lot of things!

spacious room and the complete kitchen make it extremely comfortable

soaking tub,spacious room,trees by the window/loved hearing the birds early in the morning, free parking in

breakfast pancakes and fruit were good

wifi can be unstable depending on distance from the routers

the rooms were clean and tidy. nice atmosphere. nice location and parking.

booked the king room with spa and had issues each time with malfunctioning jets that only stayed on for 2

facilities, including clean laundry room, and complementary snakes and drinks after 5pm

our room was a cross the hall from the laundry room, so there was loud noise late and early.

didn't like absolutely that there were no laundry facilities

tight parking, but really that s the only negative thing we could come up with.

we asked for an extra key and an extra parking pass, and he was very accommodating

on site laundry facility was very useful

guest laundry fascility, there was an issue water started leaking from washer they did not even offer to

wifi

that the spa was open

wish the coffee bar was open longer in the day.

it was the laundry room right below me

and i think my second-floor room may have been near the laundry facilities because at one

it was modern and clean with a lovely pool and gym

s a bummer that the bar and restaurant are not open to have room service

i liked the garage parking

elevators were provided for rooms that were upstairs each floor had a laundry room facility which was locked

wasn't staying longer, and was unable to do my laundry as it was full the whole time i was there

the kitchen included with the place,

it was impressive to see how they kept the breakfast station constantly stocked

no breakfast

if you re a parent traveling with kids, i would 100% recommend this hotel

room was clean & spacious. very comfortable. breakfast was good, plenty of choices.

poor wifi. room smelled

wifi was sort of slow.

wifi speed not good

the laundry machines

dryer and washer can be used for free, no coins needed plus laundry supplies were complimentary

the gym has a bit smell. it is great to have a pool in it.

loud cars in the parking garage set off car alarms frequently, although not during the nighttime sleeping hours

the 2 bedroom 2 bath was spacious, clean and comfortable. well equipped kitchen.

missed picking up my laundry / cleaning my room on one day (and there was no dnd

they lost the my laundry for three days and i was still charged for it when they did find

from valet to staff to room service

pool was closed, which was a bummer

only bar wouldn t let me order a drink and i was waiting due to me wearing a hat.

con: no laundry facility for guests like me who stay longer than 1week

free covered parking; good sized room; great products in bathroom; extremely responsive staff

also there looked like a few pet hairs on the sheets

the bed and room service.

impossible to get daily room service but that's life

new hotel, exceptional value for money nice quite room tasty breakfast with omelet bar laundry facilities in

suggest asking for a room facing the trees or the pool, which makes it feel less like you are right by the

clean, excellent location, nice amenities and breakfast

had hypoallergenic pillow and blanket in the closet, bed was comfortable, tv could do chromecast; breakfast was

kitchen comes with a full size fridge, utensils, pots and pans, sink and electric stove

were unable to download the app to pay for the laundry

laundry facilities were maintained with messes cleaned up at the end of the day

i m assuming it s because the laundry area and garage is right below

the bar was good

gym was ok basic

facilities (gym, breakfast, guest laundry, easy parking), spotlessly clean, modern decor, good location, friendly

i like the size of the room and the fact that there's laundry on site and fitness

24-hour laundry location of elevator comfortable beds and pillows

there's a gym, laundry room and all the rooms are fully equipped and mostly suites

a room under/next to the laundry room so it was loud and shaky

that would have been nice but liked the morning coffee bar regardless

the courtyard was inviting, with seating around a gas fire pit and a large pool

suite was so loud between the pool and the paper thin door and walls shared with the room next door

advised there would be no pool open due to construction before booking

a very lovely lady who went beyond her work scope to help us get the pool view room that we hoped for

room 350 had some kind of gas smell. maybe coming from laundry?

laundry facilities (inexpensive) including selling the wash powder was unexpected and very welcome

parking

were deceiving on the size of pool, however, it was very intimate and clean, we made the most of it

weren t aware of the one time non refundable pet fee of $50 until we checked in

and then inquired about laundry and a workout facility neither of which this hotel offers

i only wished they had laundry facilities for guests

guest laundry services and the dry cleaning was too expensive

the breakfast was amazing comparing to a lot of other we had in those last two weeks in ca- there was

it s very clean, peaceful, and the pool & spa was amazingly warm and clean!

the breakfast was a little bland

although it had a kitchen, there wasn t even a table or a proper place to sit and eat, which made the kitchen

was clean, smells good inside, comfortable beds and pillows and equiped with mini kitchen plus breakfast included

room was comfortable, and i loved that we had a full kitchen

loved all the accommodations with the kitchen

laundry room is no longer there and i guess the descriptions need to change

stores and laundry are in walking distance

breakfast room with tv and board games, great housekeeping, helpful staff, and laundry room

laundry on premises

laundry on premise though advertised

they even have laundry on site, and vending machines if you want a late night snack

facilities were good incl laundry, ice and vending

not enough parking

the only thing is a little noisy due to the car parking outside

the breakfast was really nice

no coin laundry.

there is not a on site self service laundry room .

wasn't available, laundry wasn't available, staff was unfriendly seemed annoyed when

extera charge if you wanted change room before coming no laundry

there's no guest laundry facilities

i was disappointed there was no laundry

the damp smell and it was near where the laundry was done

the property was great, only one missing item and that was a laundry bag for dirty clothes!

been on a two-week road trip, and this place was by far the most lively and joyful one — our kids absolutely

the tv was small and could not see the rugby world cup games - those were broadcasted in some bar so shall be

front desk did not have enough quarters for us to do laundry; they had to wait for the manager to arrive to

no laundry service

got room #126, is very closer to your laundry room and all night was annoying sounds from washer or dryer (motor

were in room 225 next to the laundry room

loved the room! cool bathroom lights, black out blinds, breakfast, parking, bed, everything!

some rooms had a laundry line for hanging up wet clothes

no guest laundry

no laundry room

the free parking, breakfast included, clean, covid safe, comfortable beds.

the pool and jacuzzi area

do-it-yourself laundry available on site

delicious breakfast with cinnamon buns, eggs, bacon and different cereals.

gym, hot breakfast, cookies on arrival, coffee/tea/hot choc always available

parking was convenient

parking was tight when it was busy

shower curtain let the water out and had puddle on the floor, didn't have laundry bags in the room

i also found it very nice that they also offered laundry services for their guests

comfy room, great breakfast, guest laundry facilities, elevator, pool

the guests laundry room wasn t clean.

laundry room behind the pool is coin operated with no coin exchange or detergent available, felt

no atm for coin operated laundry machine and they did not allow coins to be bought at the front desk with a

the balcony was amazing! clean, bright, huge room! breakfast was amazing!!!

cleanliness of the room and breakfast

the breakfast was good, plenty of choices for everyone

i never did use the gym, business center, or breakfast room

laundry machines are not enough

they have laundry room so you just need to exchange for coins at the front desk

there is a laundry room for the exclusive use of guests: it has 2 washing machines ($2

was much bigger than expected, nice dark curtains, kitchen, great breakfast, excellent staff, very, very nice

-. kitchen is available -. quite big room -. gym & small pool is in there

they say they have a gym a t the property, but once i got at the hotel they was remodeling the gym , they moved

hard when you have cold kids

i also ordered room service one time and it was delivered promptly and tasted great

were not stocked in gym for pool and had to call to get some

gave me free wifi.

at each other, and using their tub (until at least 1:30am) was possibly the housekeeping doing laundry

was no room service provided, when asked for an extra blanket was told to collect from reception and

we even used the gym

24 hour gym

no room service

no laundry in the hotel, and also under the airplane route of sjc, for me a little noise

staff was excellent room was comfortable breakfast was unexpected and good

breakfast was given to those who were up early enough, and it was good for it being free

the parking lots there was a group of gangsters with fights and drinking alcohol outside

breakfast is good

also nice laundry service, decent gym and a good breakfast that was reasonably priced

there was laundry facilities on the floor along with filtered water available - nice touch

would like wifi to be free

clean and their breakfast was good.

clean and modern. good wifi. great shower.

the dryer in the laundry room was not working.

parking and no change machine for laundry

laundry facilities. but understandable due to covid-19.

no laundry due to covid

pool, laundry and gym was closed.

wish their was room service

the gym has no ac, just a fan circulating sweaty air of other gym goers

gym was abit small and no pool.

took a long time to place a room service order

also, the gym was very small

walking distance to avaya stadium. free laundry room

staff has to open the laundry room door for you bc the room key doesn't work

free coffee all day free laundry

kitchen. gym. laundry room.

staff is incredible and very helpful! love 24/7 coffee, love the free laundry.

lobby bar was also very nice

clean, nice, good location, pool, hot tub, gym

they do have a great gym and wonderful out pool and spa area

room service never cleaned our room once the entire stay as well as no microwave in the room we

room service was quick, friendly and delicious

they need a bar to have a few late night drinks

located, friendly staff, gorgeous lobby and free decent-speed wifi

there also wasn t a pet fee which was nice

very beautiful and clean. they have a little gym there too.

to room have no clue on when it will be restored need to check out by 12 and were not offered late check out on

website had suggested there was laundry on site which wasn't the case, but there was a laundromat a short drive

only downside was room was #100 and on the ground floor next to the laundry / housekeeping area, so in the

is perfect and after parking lot construction is complete it will be a really nice affordable place to stay

close from san jose airport, free commute bus from the san jose airport, fruits were provided for breakfast,

limited time for breakfast

over charged me and said it was for laundry and a broken coffee machine and i didn't do any laundry there nor

it was easy to get a late check out until 2pm

gym was small, but did the job

was very comfortable, however the wifi and cable was not so good

no room service

i told reception whi were going ro contact laundry and get back to me

the room was clean. the lobby was nice. the cleaners were kind. there was room service.

hotel is very lovely, the bar and restaurants are all nice, too

our kids enjoyed the pool even though it was a little chilly

amazing hotel and beautiful pool. would definitely stay again!

room was clean, bed was comfortable, just an 8 minute drive to santana row, and the breakfast had very healthy

breakfast was good. location great. the hotel was very clean and the beds were very comfortable

it was the best breakfast bar (included) ever!

thankfully i had the safety bar in place

great facilities including modern gym and small but very pleasant pool and outdoor seating area

what made this so impactful on me is that i anticipated doing my laundry there as i was totally dependent on

they didn't have laundry facilities available.

people using the laundry facilities

all facilities were closed. laundry room,breakfast. they should update their ad.

there's no laundry room

there is a laundry room and also an exercise room (did not use)

convenient guest laundry

added bonus was the coin laundry

pricing was very affordable, there's a pool, workout area and laundry room

i'm thinking the laundry room may have been under or very

and layout of the room, amenities, laundry facilities, filtered water availability, front desk staff, comfortable

coin laundry machine is always occupied

clean, modern and beautifully decorated. craig in the bar was amazing. i d love to come back.

we also ate and drank at the bar on the first floor

they have no food, no bar ,no maid service ,it seems they should let that slide

location is good. laundry is a bonus.

i would of appreciate if our kids room was closer to ours

pool access

maybe the prices at the bistro. or you could add a kids menu that has more kid friendly prices.

i would of appreciate if our kids room was closer to ours

our room was across from hotel laundry room. a lot of noise pre 4 am

restaurant was closed for dinner so i had to eat in the bar with the drunks

the restaurant and bar exceeded what we expected

the pool was well maintained

t value the price you pay and the internet wifi is just ridiculous, they literally turn of every 5 min, you

love staying at holidays inn expresses its fast check inn with a gym and a fabulous breakfast

breakfast prep cook allicia g

parking was free and well lighted

healthy food choices for breakfast

parking

no laundry facilities or work out room

as if there was a laundry room next door

i was also quite pleased to have room service, that is having dinner

breakfast - only muffin, cereal and juice, no coffee, provably due to covid in room service

my family and i love the breakfast. the little room service robot is also incredible.

something that we came across (for future travel), was the in-house guest laundry room, which would come in

that the laundry place was down. was hoping to wash my daughter volleyball clothes.

i could not find laundry room

there was an option to do laundry which ia great

no online payment laundry machine.

room dark, noisy guests, ancient laundry facilities, crummy workout room.

we had the room right above the laundry room

my room was right under the laundry room the washers are really loud

the hotel offers guest laundry, and a microwave is available at reception

no laundry facility

great location. shuttle staff prompt and professional. room immaculate and spacious.

shuttle to airport should start earlier and run later.

convince to the airport . shuttle was very convenient. bar and menu were very good

has this hotel listed with free shuttle to the airport

communication and expectations and experience with the shuttle pick up from the airport or lack thereof

i didn t use them, but the fitness room and laundry facilities looked very nice

on 1st floor as requested was great but right across was the laundry facilities and the crew was very loud early

we asked for 2 laundry bags & she said no, but we always get them

there is a fitness room and coin operated laundry room

we didn t use the pool, fitness room or laundry but all three are great to have

the laundry rooms only cost me 2$ a load, that was to wash &

breakfast was great! laundry room for guests was a great plus! the room was spacious and cozy!!

breakfast nice to have a gym the housekeeping service set up the bed for us, this was so helpful because we were

breakfast variety

friendliness of staff couldnt hear any aiport noise kitchen essentials, awesome

the hotel is pet-friendly, but there's no good place to walk a dog

bar available, even though we were told there was a happy hour

wifi great

- gym was clean and open for 24 hours

staff and gym were great. the beds were super comfy.

we check in late and i asked about laundry facilities

especially staff who picked me up to laundry facility are really helpful for us

no blender at bar for a pina colada

bar on site with nice draught beer but i was too jet

i was late check out because of traffic jam, but they didn't charge any fee, that was great

suites due to the pandemic we had to walk all the way out and around through the residences laundry and there

coin laundry machines; pool and gym. the breakfast was good. good internet.

excellent breakfast

about this place was just amazing ,we enjoyed the pool and breakfast was sooo delicious

we had such a long drive with our kids that we just wanted to sleep so didn't say anything

no place to do laundry

the gym had a great selection of resistance training equipment

pool and spa were cold

very comfortable, lovely pool area and gym.

just a personal pet peeve but i hate toilets (like those at doubletree) that flush from the top of the tank

they had a more environmentally responsible cleaning/laundry policy

- in small plaza with starbucks, gas station and 3-4 small restaurants - small but functioning laundry facility

lobby and guest rooms were spacious with nice decor and a beautiful courtyard,pool, and hot tub

breakfast was fabulous

free breakfast starting at 6

nice staff, great hotel with breakfast included in the price, laundry room available, calm terrace, nearby to

breakfast laundry machines

housekeeping left pile of laundry in hall over night and other items.

alarm went off in the middle of the night because of some mishap with their laundry machine

breakfast was wonderful, and the staff was so friendly.

great kitchen setup in room and rolling table and setup/layout to make room feel biggger

this time we didn't use the kitchen but that is a plus

not enough kid friendly breakfast options

it is clean, good breakfast

out of order: gym, restroom in lobby, guest laundry, ice machine

in the laundry room is a big sign saying that change is available at the lobby

the staff are very friendly i like the laundry room

breakfast was great! very secure. they have laundry and a nicely stocked snack area.

i could do my laundry, breakfast was wonderful, very clean.

laundry macine would have been in the room....

i know it s covid but i feel like certain places should still do room service then maybe more people would

pool was under maintenance when i stayed there which took some joy away from the kids

the gym is terrible

nice pool, nice breakfast.

room is big, location is good, breakfast is awesome, laundry is cheap.

there is a guest laundry room, which is a big plus for someone who travel many days

had to stay an additional night and needed laundry,

the rooms are comfortable and there is a laundry room on the 7th floor

the laundry room only contained 1 washer and dryer.

was clean and the facility had laundry

what i didnt like was the laundry was very dirty, the ice, also the stares in the back.

dirty laundry on that sat on the floor of the hallway, and having to take a cold shower because the

included breakfast was substantial and delicious, you could help yourself and a great mix of hot and cold

gave us a bottom room next to the gym and the noise started at 6:00 am with weights dropping in

i can't believe i paid $400 for a room with a view of the hallway next to the laundry room where all the maid

if you need urgently, there is the laundry, just 15-20 min

i didnt like my rooms all the way away from the main tower next to the laundry rooms

cheap and affordable , liked the facilities provided like wifi, microwave, fridge tv etc

the pool was closed by the time we came in from our event

the heated pool that s about it.

the pool is so dirty and not taken care of

like the breakfast and my kids love the bi-level suite

pool looked nice, and buffet breakfast was great and had lots of selections

had a great stay ,staff was very nice and helpful ,breakfast was nice would definitely be back