reasonably well maintained and offers most most amenities a business traveller could ask for, gym included

the staff was amazing, the room was clean, the view was incredible and the bar was the best.

thought the bar would have been open in the hotel

the room service cleanup was great -they we right on top of it which we appreciated

no food on site and limited drinks plus room service just walked in

also nice laundry service, decent gym and a good breakfast that was reasonably priced

there was laundry facilities on the floor along with filtered water available - nice touch

gym was awesome

rooms are so small, wifi is so slow

also nice laundry service, decent gym and a good breakfast that was reasonably priced

i told reception whi were going ro contact laundry and get back to me

room service was the worst food i ve ever experienced and cost over $100 and was inedible

we would have ordered room service, but because it was so difficult, we opted to have one family member go out

the lock on the window was gone was scary having our kids alone

the pool is amazing and the lobby bar is a charm

over charged me and said it was for laundry and a broken coffee machine and i didn't do any laundry there nor

gym was small, but did the job

precisely in the middle of downtown with nice bar and restaurant

cheap,clean,conveniently located near food spots and a gym

free wifi and bottled water

at each other, and using their tub (until at least 1:30am) was possibly the housekeeping doing laundry

i'm allergic to dust, mold/mildew, pollen, pet dander & my allergies were horrible to the point of checking

very comfortable beds. great breakfast buffet. perfect location. walking distance to downtown.

room service should be informed before checkin

easy to get too, downtown location, secure parking. pet friendly.

i also appreciated that the wifi is free, as most higher end hotels like to charge for wifi

was dated, gym had limited equipment, room was small, had to ask each day for towels

they need a bar to have a few late night drinks

pet friendly my hahaha nothing there was accommodating for a pet

competent staff... late check out

was as strike going on and as such things were not available, like room service, which made things annoying

pool not great

room service was quite good but expensive as expected

room service, bar and restaurant close too early, lots of road noise, pool was very small with very

that only 5 people could be at the gym at the same time, but i can understand cause of the covid-19 situation

no room service

they say they have a gym a t the property, but once i got at the hotel they was remodeling the gym , they moved

were not stocked in gym for pool and had to call to get some

paid wifi not convenient

tiny gym

there is a small light in the kitchen above the stove that can t be turned off

loved all the accommodations with the kitchen

was clean, smells good inside, comfortable beds and pillows and equiped with mini kitchen plus breakfast included

breakfast was very convenient

my wife loved the kitchen and everything in the room was great

no laundry in the hotel, and also under the airplane route of sjc, for me a little noise

has wifi big room with quinn bed and good room space also good parking in front of the room

no continental breakfast!!

good, selective breakfast. very nice friendly staff. clean adorable rooms

breakfast was given to those who were up early enough, and it was good for it being free

the laundry machines are in the breezeway

the hotel offers guest laundry, and a microwave is available at reception

my room was right under the laundry room the washers are really loud

room dark, noisy guests, ancient laundry facilities, crummy workout room.

guest laundry is very second hand

the guest laundry could have been cleaner and should have working dryers

there is a fitness room and coin operated laundry room

we asked for 2 laundry bags & she said no, but we always get them

the on-site laundry was convenient after several days of travel

we didn t use the pool, fitness room or laundry but all three are great to have

our room was across from hotel laundry room. a lot of noise pre 4 am

i had trouble with wifi in the room the television would not work

friendly and helpful staff. the pillows. the air conditioner ran well. shuttle to airport.

the lobby pools and room were good. staff was friendly. room was big and clean.

the website they offered free continental breakfast which they did not

some rooms had a laundry line for hanging up wet clothes

no guest laundry

no laundry room

the parking was great & right next to front door

friendly staff and great breakfast.

he sent the shuttle to come get us when we dropped off our rental car before we even called

shuttle to the airport which is 5 minutes away

one small complaint is that if you advertise as pet-friendly and you charge a $75 pet fee, there should be an

shuttle to airport should start earlier and run later.

communication and expectations and experience with the shuttle pick up from the airport or lack thereof

the studios were well equipped and my kid enjoyed the pool

hotel has a bar that serves small plates, we had some flatbread pizzas and they were good and not overpriced

the breakfast was excellent

customer service, room cleanliness, breakfast was simple yet exceptional

rooms came with kitchen amenities

especially staff who picked me up to laundry facility are really helpful for us

we check in late and i asked about laundry facilities

no blender at bar for a pina colada

the staff was friendly and accommodating. the shuttle process easy and fast

was very clean, bed was comfortable, plus there was a bar and restaurant on location which served great food

the laundry rooms only cost me 2$ a load, that was to wash &

breakfast was great! laundry room for guests was a great plus! the room was spacious and cozy!!

the rooms were nice, clean and well appointed. the hotel pool is heated which is a big plus.

the pet deposit of $100 seems a little excessive for a dachshund/chihuahua.

would be better to have shuttle service available earlier since i had a flight at 6am and the shuttle service

suites due to the pandemic we had to walk all the way out and around through the residences laundry and there

coin laundry machines; pool and gym. the breakfast was good. good internet.

we had drinks at the bar and they were very tasty

bed was comfy, hotel was very quiet, the bar was nice to go and have a drink at and the breakfast was great

free breakfast, friendly staff, clean rooms

when the laundry facilities elsewhere in the hotel were being used, it caused clear vibrations in the floor

i like the size of the room and the fact that there's laundry on site and fitness

there's a gym, laundry room and all the rooms are fully equipped and mostly suites

a room under/next to the laundry room so it was loud and shaky

steep no phone in the room no staff more than half the time i was here except for cleaning and laundry

i could not find laundry room

no online payment laundry machine.

cleaned room, nice with the laundry room

there was an option to do laundry which ia great

something that we came across (for future travel), was the in-house guest laundry room, which would come in

clean and quiet. free laundry!

strong wifi, spacious and clean rooms, friendly staff, free laundry

kitchen. gym. laundry room.

staff has to open the laundry room door for you bc the room key doesn't work

free coffee all day free laundry

and i love the free laundry and everything is ready

laundry service is on a schedule, so if you miss out on putting your name down you can't do laundry

laundry, office and kitchen

particularly liked the laundry facility!

the pool and hot tub were closed due to the construction and also the laundry facilities were closed too

- in small plaza with starbucks, gas station and 3-4 small restaurants - small but functioning laundry facility

they had a more environmentally responsible cleaning/laundry policy

hotel - very clean and spacious room, free wifi and complimentary breakfast and great great location

great breakfast and free shuttle to airport.

big comfortable room shower pool & jacuzzi

no place to do laundry

sushi in the lobby was good and the gym was small but well equipped

enjoyed the staff checking in my text! also ease of airport shuttle so early in the morning!

room service, the meal was excellent.

i wish the bar close late 11 pm is to early

it was security guard that told me that laundry was being done

no laundry soap on site

room number#210 too much noise by laundry machines call front desk but the phone front desk all night no answer

the washing machines to do laundry doesn't work

more like a hostel than a hotel- people bringing garbage bags of laundry, very foul smell on floor of room,

what i didnt like was the laundry was very dirty, the ice, also the stares in the back.

was clean and the facility had laundry

dirty laundry on that sat on the floor of the hallway, and having to take a cold shower because the

loved having the small kitchen to be able to cook instead of eating out and the full size fridge was great as

breakfast was good

room is big, location is good, breakfast is awesome, laundry is cheap.

the laundry room only contained 1 washer and dryer.

the rooms are comfortable and there is a laundry room on the 7th floor

had to stay an additional night and needed laundry,

there is a guest laundry room, which is a big plus for someone who travel many days

they lost the my laundry for three days and i was still charged for it when they did find

missed picking up my laundry / cleaning my room on one day (and there was no dnd

itself down with appalling wifi speeds and coverage

nice rooms with balcony. onsite bar and 24 hour room service!

about gym, bar, etc

laundry room machines inoperative, we needed to use the laundry room at the hampton inn & suites

pool/gym on site and even a laundry room

laundry room was not operative, we needed to use the hotel laundry service on the opposite side of

friendly staff, great breakfast options, and access to a loft of amenities (gym, indoor pool, laundry, etc

staff very friendly, and will happily give you quarters for the laundry facilities

only downside was room was #100 and on the ground floor next to the laundry / housekeeping area, so in the

website had suggested there was laundry on site which wasn't the case, but there was a laundromat a short drive

was very comfortable & i loved the amenities provided tolitetries, microwave,fridge, continental breakfast

the breakfast was very basic and also the serving area was cramped.

we asked for room service for one day during our 3 night stay, but because we were still sleeping when they

nothing really - wasn t a big fan of the cost for laundry but we understand this.

laundry machines not working front could not fix it

laundry, pool and gym

the breakfast looked fabulous (my so ate breakfast and said it was fabulous), we even used the laundry service

the pool was closed, the laundry was closed.

no laundry due to covid

the dryer in the laundry room was not working.

laundry facilities. but understandable due to covid-19.

pool, laundry and gym was closed.

parking and no change machine for laundry

the guests laundry room wasn t clean.

comfy room, great breakfast, guest laundry facilities, elevator, pool

amenities- full and varied free breakfast, pool area, gym, laundry facilities, business stations

great laundry facilities and they even provided laundry detergent (tide) and fabric softener (bounce if i

i also found it very nice that they also offered laundry services for their guests

do-it-yourself laundry available on site

parking is free

very friendly staff, great breakfast selection

also parking was very easy and breakfast was excellent

parking was convenient

guest laundry fascility, there was an issue water started leaking from washer they did not even offer to

on site laundry facility was very useful

also there was no microwave in the room, and bar of open soap in the dish in the bathroom that looked like it

quiet comfortable rooms & lobby bar service, great lounge/lobby area

there was an outdoor pool and jacuzzi, but the weather didn't permit

facilities, including clean laundry room, and complementary snakes and drinks after 5pm

our room was a cross the hall from the laundry room, so there was loud noise late and early.

didn't like absolutely that there were no laundry facilities

i love the location and the parking was great!

the pool closed at 10..

breakfast was great! very secure. they have laundry and a nicely stocked snack area.

your large variety of breakfast food. something for everyone. the pool. exercise room. laundry

you can do your laundry there and especially like the plenty of parking

in the laundry room is a big sign saying that change is available at the lobby

the staff are very friendly i like the laundry room

breakfast, comfortable beds , guest laundry room, and complementary waters if you re a hilton honors reward

furnished kitchen (fridge/microwave/dishwasher only) business center convenient on-site coin laundry

it was equipped with full kitchen and silverware and look convenient for people to cook the food in room

free wifi very bad. breakfast is good for short stay, for longer stay could be better.

nice full-kitchen option in north san jose

the pool and proximity to park

the staff was really nice and the spa tub was worth it.

breakfast over hyped on the hotel web site.

pool, free breakfast, clean room. we had a comfortable stay. recommend it.

spa tub option/ complimentary breakfast is good if you go early when it s fresh.

definitely liked the on-site laundry room; it gave me access to do laundry at any time in an enclosed safe

breakfast was excellent

location and staff are great. ample parking. access to trail.

disinfectant spray for the gym

breakfast was good

all facilities were closed. laundry room,breakfast. they should update their ad.

no laundry service

there's no laundry room

with many such place they offer guest diy laundry services

laundry room out of order

got room #126, is very closer to your laundry room and all night was annoying sounds from washer or dryer (motor

were in room 225 next to the laundry room

no laundry service

front desk did not have enough quarters for us to do laundry; they had to wait for the manager to arrive to

gym is still not open. breakfast bags were not expected.

elevators were provided for rooms that were upstairs each floor had a laundry room facility which was locked

wasn't staying longer, and was unable to do my laundry as it was full the whole time i was there

the breakfast was awesome

the kitchen included with the place,

convenient, pool, good room size.

i also liked the fact i could do my laundry for free

free laundry was awesome.

laundry room dryers didn't works

free laundry location all suite (full kitchen)

wonderful front desk and housekeeping staff. great breakfast and complimentary laundry

no laundry facility although booking

juice or something for the kids

no clock or microwave in the room. no cartoon channels for the kids.

kids were complaining about the slow wifi but i don't really care about that

accommodation was perfect ,pool was awesome

pool was great clean and warm

the pool suite rooms have assigned parking close by

wifi is slow, air con is very noisy and gym equipment needs maintenance - cardio systems in poor

old bed,room service

no fridge, no wifi, no microwave, domestic violence in room next door.

and i think my second-floor room may have been near the laundry facilities because at one

it was the laundry room right below me

near hwy exit and a great japanese market, underground parking garage

like a scale in the gym

a spa style tub would ve been nice to relax in inside the room after work

laundry room is very clean

love laundry, they have a laundry room, but not enough quarters to exchange, i need to cross the street

for laundry was a bit dirty

nice staff. comfortable bed. laundry

only complaint is that the walls are thin, i could always hear laundry running around 12/1 am

breakfast room with tv and board games, great housekeeping, helpful staff, and laundry room

laundry room is no longer there and i guess the descriptions need to change

stores and laundry are in walking distance

laundry on premise though advertised

laundry carts are next to the room i stayed you don't need an alarm as loud as they are you will

it was helpful having a kitchen and laundry facilities

it is set back a little off the road and was very quiet, clean, onsite laundry

everything fine, been here many times. pet friendly.

ability to have a kitchen, the room was very clean and the bed was comfortable

nice room with a kitchenette for a very reasonable price

ops, can do self laundry also

nice having a kitchen in the room. the bed was very comfortable.

pool closing too early

the pool was very nice and comfortable

nice area but car is recommended to get around. gym was better than most similar hotels.

i can't believe i paid $400 for a room with a view of the hallway next to the laundry room where all the maid

i didnt like my rooms all the way away from the main tower next to the laundry rooms

if you need urgently, there is the laundry, just 15-20 min

room service

had room service night before was good and

laundry room - terrible, the machines were not cleaned for ages

service, nice pool lounge and common areas, nice laundry and gym

we had to move to another room and i personally washed some sheets in the guest laundry room just to feel more

i would have liked the staff to be more forthcoming with information regarding breakfast when we checked in,

hot tub and pool are amazing as well as the bar

room, #101, was right next to the laundry room where the maids cleaned the linens

there was convenient underground parking with an elevator that took me directly to my floor

the free parking below the building was appreciated as well

everything. staff, rooms, parking were perfect.

maybe, parking for my friends was a little strange, but we worked it out

can hear upstairs walking and laundry room noise next door

the pool was clean and not crowded

not to mention parking my new car in their lot that night i awoke to it covered in sap from a palm tree i didn

free and secure parking

night there were some questionable characters outside in parking lot

i had to exchange money for laundry and the math level of the front desk is a tragic

bed, breakfast, laundry

proportion of kitchenette/kitchen, and other furniture to make very good for work if needed

location for shopping at greatmall, and lovely breakfast area

the kitchen was well stocked and convenient

it's is new hotel, near the vta light rail, has nice breakfast and even laundry room

the breakfast.

in my room wouldn't connect to the wifi so we could watch tv

breakfast the cook was rude as we would get food. didn t have a lot to choose from

great gym

great kitchen setup in room and rolling table and setup/layout to make room feel biggger

this time we didn't use the kitchen but that is a plus

not enough kid friendly breakfast options

it is clean, good breakfast

laundry macine would have been in the room....

after driving for hours with kids in the car i did not want to load everyone up again to get dinner

staff really needs to monitor the noise level of the kids staying at the hotel while attending sports tournaments

really good breakfast

the staff offered the kids snacks while waiting in the lobby

appreciated the ev charger

best pet friendly hotel

called to get a early check in and front desk was rude and told me to wait until 2:30pm to check in on christmas

fireplace outside or if you guys had one wish it was on we didn t see it when we were near the bar and

great gym and stylish vibe loved it

got midnight room service and it was great.

prices at the bar were really high and there is no vending machines that i saw for beverages

- room service and car parking

we drove in for the taylor swift concert and marriott thought of everything from the dj by the pool to the red

bar should open earlier than 4 p

they even have laundry on site, and vending machines if you want a late night snack

facilities were good incl laundry, ice and vending

would have preferred bacon or ham . parking lot was pretty full, got a better spot 2nd night.

pool was under construction and unavailable!

parking was free, breakfast included

excellent location great gym

pool didn't have towels. had to call and it took a long time to get any.

the water temp (pool) is too low and its very cold

the gym was well-equipped, and the cafe on-site was perfect for grabbing a bite or coffee in a cozy

the wifi was strong and reliable, which was a huge plus

no coin laundry.

there's no guest laundry facilities

wasn't available, laundry wasn't available, staff was unfriendly seemed annoyed when

extera charge if you wanted change room before coming no laundry

there is not a on site self service laundry room .

we had to take the service elevator and go through the laundry and kitchen

the room phone didn't have numbers for reception, restaurant or laundry service

hotel was amazing for the money and was very clean the bar staff and pool staff were great

great pool

space is awesome specially when you have kids

breakfast was good however there was a large trail of ants on the tables where the food were so we

convenient, affordable, clean, and besf of all, a great breakfast

if you’re a parent traveling with kids, i would 100% recommend this hotel

the kitchen area is separate from the bedroom

the hotel team were very helpful, parking was easy and free and the rooms were fairly large, clean, and cool

laundry only has 1 washer & 1 dryer

tea, coffee or water for the guests laundry was dirty and small, just two machines for whole hotel, really

2 laundry facilities, neither one worked.

is not a 4-star hotel, this hotel should be 3 star or less staff is also not behaved well no laundry

a very small pool and spa and the inside gym is so out of date

laundry room the dryer tekes to long

very minor detail is that the interior of the laundry room could use a good scrubbing

so helpful to have the laundry onsite and the rooms are very well equipped for just about any need

there was plenty of parking too

the breakfast crew works hard, thank you to them too