definitely liked the on-site laundry room; it gave me access to do laundry at any time in an enclosed safe

we were told that the creekside (quieter) rooms were all booked; however, the parking lot did not agree with

staying in 3 different rooms - there was a nice conference table nearby, and the tables in the breakfast room

the breakfast was good with choices to suit all

the kitchen in the room and the cleaning it was very nice

pool and hot fob area

a plus the parking was close to room,

spa tub option/ complimentary breakfast is good if you go early when it s fresh.

it is very clean here, rooms are very very clean, nice pool, and pretty surroundings

good parking, good location

love the complimentary laundry facilities

the valentine decorations and the breakfast. the laundry room was clean and accessible.

i also liked the fact i could do my laundry for free

slept well and got to do my laundry for free.

free laundry was awesome.

facilities, including clean laundry room, and complementary snakes and drinks after 5pm

our room was a cross the hall from the laundry room, so there was loud noise late and early.

didn't like absolutely that there were no laundry facilities

spa bath is awesome

everything room pool location price!

guest laundry fascility, there was an issue water started leaking from washer they did not even offer to

on site laundry facility was very useful

upgrades were great- cool furniture! spa small but clean

exhaust fumes in the pool area

i hope they can make some of the rooms pet friendly.

room, #101, was right next to the laundry room where the maids cleaned the linens

there was convenient underground parking with an elevator that took me directly to my floor

everything. staff, rooms, parking were perfect.

the parking is ok but the way going out is hard

maybe, parking for my friends was a little strange, but we worked it out

it was helpful having a kitchen and laundry facilities

it is set back a little off the road and was very quiet, clean, onsite laundry

pool facilities could have been better

i also appreciated the onsite gym and pool

ability to have a kitchen, the room was very clean and the bed was comfortable

they lost the my laundry for three days and i was still charged for it when they did find

missed picking up my laundry / cleaning my room on one day (and there was no dnd

front desk and curbside service, willingness to switch rooms to one with a poolside view at short notice, swimming

the 5th floor pool and spa was very nice

nice rooms with balcony. onsite bar and 24 hour room service!

it was the laundry room right below me

and i think my second-floor room may have been near the laundry facilities because at one

staff, the great sized and well equipped rooms and most of all the kids loved the gorgeous pool with lovely

near hwy exit and a great japanese market, underground parking garage

like a scale in the gym

elevators were provided for rooms that were upstairs each floor had a laundry room facility which was locked

wasn't staying longer, and was unable to do my laundry as it was full the whole time i was there

i was impressed with the size and comfort of the room as well as the morning breakfast

very petty quibbles

the carpet is a dark color and when i walked barefoot there were some sticky spots, not visible due to the

there's a gym, laundry room and all the rooms are fully equipped and mostly suites

facilities (gym, breakfast, guest laundry, easy parking), spotlessly clean, modern decor, good location, friendly

i like the size of the room and the fact that there's laundry on site and fitness

a room under/next to the laundry room so it was loud and shaky

when the laundry facilities elsewhere in the hotel were being used, it caused clear vibrations in the floor

having a small kitchen in the room was also very convenient for us

also if remodeling sink would have been great in the mini kitchen area

was decent, but rather basic, like supermarket food than something carefully prepared in a kitchen

central to just about anything silicon valley (or just walk across the parking lot to the apple itunes building

tasty breakfast

breakfast was great and overall cleanliness of the hotel was wonderful.

gym and breakfast although ran out of some products

my wife loved the kitchen and everything in the room was great

the studio suite with a king bed and mini kitchen had everything i needed for my stay

the rooms were qutie new and had a spacious kitchen

some rooms had a laundry line for hanging up wet clothes

no laundry room

no guest laundry

breakfast was very good and the free parking was a bonus

besides the parking lot bein a lil small i have nothing else that i didn t like about it!

the laundry machines

dryer and washer can be used for free, no coins needed plus laundry supplies were complimentary

parking is difficult if you have a larger vehicle, i understand most of the people in the area

room was great and with lots of space great breakfast

it is also extremely difficult to get from parking garage to lobby to check in

also nice laundry service, decent gym and a good breakfast that was reasonably priced

there was laundry facilities on the floor along with filtered water available - nice touch

wifi wasn't free

and really enjoyed the breakfast

rooms are so small, wifi is so slow

at each other, and using their tub (until at least 1:30am) was possibly the housekeeping doing laundry

hotel nicely located, at the heart of the city nice breakfast buffet

the breakfast was good. there was a facility to workout, the room was nice and clean.

no room service

comfortable beds, nice views, good wifi

and there was nothing could do to help me when my phone wasn t working or connecting to the wifi

free wifi.

it would be an idea to have your coffee bar open in the morning.

tiny gym

wifi wasn't free to my knowledge.

phone in my room didn't work (not the end of the world, but would have made ordering room service or requesting

wish their was room service

thought the bar would have been open in the hotel

the staff was amazing, the room was clean, the view was incredible and the bar was the best.

but this has never happened to me at black oak casino

the restaurant is basically an adjunct to the bar - doesn t feel like a restaurant at all.

that only 5 people could be at the gym at the same time, but i can understand cause of the covid-19 situation

beautiful clean and comfy hotel, great pool! friendly staff.

also the bar tender was hustling to grab everyone s drink orders

room service was quite good but expensive as expected

pet friendly my hahaha nothing there was accommodating for a pet

pretty nice gym in the basement

was dated, gym had limited equipment, room was small, had to ask each day for towels

competent staff... late check out

located, friendly staff, gorgeous lobby and free decent-speed wifi

new hotel, exceptional value for money nice quite room tasty breakfast with omelet bar laundry facilities in

the gym was open 24 seven and there was a pool

gym was 24

more halal food options for breakfast

big suites, all cleanliness and hotel services, as well as boardroom meeting space with fast wifi, great

do-it-yourself laundry available on site

wifi is useless, must re-login many times a day and oftentimes it takes many minutes to even load

was a fabulous place to stay, absolutely spotless, staff were absolutely fab, breakfast was brilliant and it

parking is free

gym, hot breakfast, cookies on arrival, coffee/tea/hot choc always available

no laundry in the hotel, and also under the airplane route of sjc, for me a little noise

was calmed, good space for parking (right in front the room), green areas and clean, nice room to stay some days

no continental breakfast!!

parking was tight and the exterior isn't the best

has wifi big room with quinn bed and good room space also good parking in front of the room

great laundry facilities and they even provided laundry detergent (tide) and fabric softener (bounce if i

laundry facilities

comfy room, great breakfast, guest laundry facilities, elevator, pool

the guests laundry room wasn t clean.

amenities- full and varied free breakfast, pool area, gym, laundry facilities, business stations

over charged me and said it was for laundry and a broken coffee machine and i didn't do any laundry there nor

had no wifi

precisely in the middle of downtown with nice bar and restaurant

service; no room service until someone check out, some of the receptionists' attitude are really bad; beat up

cheap,clean,conveniently located near food spots and a gym

i told reception whi were going ro contact laundry and get back to me

breakfast taken to room, also barely any options for breakfast, room service over priced barely anything on it

pool area is really lovely

room service was the worst food i ve ever experienced and cost over $100 and was inedible

we would have ordered room service, but because it was so difficult, we opted to have one family member go out

free coffee all day free laundry

kitchen. gym. laundry room.

clean and quiet. free laundry!

staff is incredible and very helpful! love 24/7 coffee, love the free laundry.

staff has to open the laundry room door for you bc the room key doesn't work

the breakfast was lackluster

heated pool and onsite restaurant

breakfast was lacking - not much to choose from

parking was free walking distance to shops heated pool and spa wonderful

breakfast could be a bit more substantial for a continental style

great facilities including modern gym and small but very pleasant pool and outdoor seating area

rooms were very comfortable and well equipped including kitchen utensils in our room

the breakfast was excellent

didn t use kitchen but probably is good to have for longer stay

the studios were well equipped and my kid enjoyed the pool

no laundry service

were in room 225 next to the laundry room

got room #126, is very closer to your laundry room and all night was annoying sounds from washer or dryer (motor

front desk did not have enough quarters for us to do laundry; they had to wait for the manager to arrive to

comfortable hotel with pool and gym situated in great place

website had suggested there was laundry on site which wasn't the case, but there was a laundromat a short drive

only downside was room was #100 and on the ground floor next to the laundry / housekeeping area, so in the

parking was too tight for full size truck

the location was perfect, the breakfast was ok

parking was very limited and it was worse when people didn t even try to park their vehicles

suite was so loud between the pool and the paper thin door and walls shared with the room next door

that would have been nice but liked the morning coffee bar regardless

was charged for a pet fee but no where in the check in sheet or in the rooms does it say you couldn t have

there are many amenities we didn t use but appreciated such as outdoor seating and a pool

a very lovely lady who went beyond her work scope to help us get the pool view room that we hoped for

laundry facilities (inexpensive) including selling the wash powder was unexpected and very welcome

room 350 had some kind of gas smell. maybe coming from laundry?

weren t aware of the one time non refundable pet fee of $50 until we checked in

gym machines didn't work properly or were out of order.

reunion and were able to walk over to the awesome pub, the duke of edinburgh, just across the parking lot

laundry on premises

laundry carts are next to the room i stayed you don't need an alarm as loud as they are you will

breakfast room with tv and board games, great housekeeping, helpful staff, and laundry room

stores and laundry are in walking distance

laundry on premise though advertised

when we arrive to our room they had left the dirty laundry in the room

location was awesome and parking was very close and convenient

had s mores & pineapple jalapeno margaritas at the bar one evening

the restaurant and the bar were not open

a little dated, lift broken ( i had a lot of luggage) wifi quite poor

stayed here for a wedding, so 3 nights 4 days and it would have been nice to have on-site laundry, and a pool

only one vertical bar at head of shower while shampoo, etc were at the back

no restaurant or bar on onsite.

there is also a small business center and a gym

gym is very small

con: no laundry facility for guests like me who stay longer than 1week

i believe that it was a room that pets were allowed into

parking is free

chose the juniper for the restaurant facilities, and room service (clearly stated on their website) this hotel

pet fee is high.

the dryer in the laundry room was not working.

parking and no change machine for laundry

laundry facilities. but understandable due to covid-19.

pool, laundry and gym was closed.

no laundry due to covid

were unable to download the app to pay for the laundry

i m assuming it s because the laundry area and garage is right below

laundry facilities were maintained with messes cleaned up at the end of the day

parking and staff was really nice

the bar was jumpin

they even have laundry on site, and vending machines if you want a late night snack

facilities were good incl laundry, ice and vending

would have preferred bacon or ham . parking lot was pretty full, got a better spot 2nd night.

pool in revision

staff; exceptionally clean; great room accommodations; beautiful decor; wide parking spaces; quiet; very

there is not a on site self service laundry room .

wasn't available, laundry wasn't available, staff was unfriendly seemed annoyed when

was not firm, no afforfable/internal laundry, breakfast should give/rotate options, poor wifi into the

extera charge if you wanted change room before coming no laundry

no coin laundry.

our room was across from hotel laundry room. a lot of noise pre 4 am

they offer a very early check in and the location is easy and convenient .

the pool was well maintained

the lobby pools and room were good. staff was friendly. room was big and clean.

breakfast needs to be included

i only wished they had laundry facilities for guests

guest laundry services and the dry cleaning was too expensive

and then inquired about laundry and a workout facility neither of which this hotel offers

ud83eudd70 room service excellence ud83dudc4fud83cudffc the room we stayed in was clean,decorated beautifully

upset we could not have early check in. but they did hold our bags for us.

the property was great, only one missing item and that was a laundry bag for dirty clothes!

the damp smell and it was near where the laundry was done

i was disappointed there was no laundry

the kids would be welcome here

snack bar at reception was convenient

no online payment laundry machine.

cleaned room, nice with the laundry room

i could not find laundry room

close to the airport. 24hr reception. friendly staff. laundry service.

there was an option to do laundry which ia great

no laundry room though 10minute walk to nearest

passage by the laundry room was ugly.

the hotel offers guest laundry, and a microwave is available at reception

guest laundry is very second hand

we had the room right above the laundry room

on 1st floor as requested was great but right across was the laundry facilities and the crew was very loud early

we didn t use the pool, fitness room or laundry but all three are great to have

the guest laundry could have been cleaner and should have working dryers

and the laundry room was large and very clean

the on-site laundry was convenient after several days of travel

communication and expectations and experience with the shuttle pick up from the airport or lack thereof

bed and the bathroom the bar and the staff at checkin.

convince to the airport . shuttle was very convenient. bar and menu were very good

the lobby, the bar and overall hotel

shuttle to the airport which is 5 minutes away

all facilities were closed. laundry room,breakfast. they should update their ad.

people using the laundry facilities

what made this so impactful on me is that i anticipated doing my laundry there as i was totally dependent on

they didn't have laundry facilities available.

there's no laundry room

especially staff who picked me up to laundry facility are really helpful for us

we check in late and i asked about laundry facilities

time you have to use key card to get into hotel which feels safe, free filtered water in the gym

comfy rooms and hangar bar and grill downstairs + covered parking! = amazing!

shuttle was free and property was five minutes away

breakfast was great! laundry room for guests was a great plus! the room was spacious and cozy!!

the laundry rooms only cost me 2$ a load, that was to wash &

my family enjoyed the heated pool

friendliness of staff couldnt hear any aiport noise kitchen essentials, awesome

got a room for 4 adults and the the sofa bed mattress is so thin it s a better fit for smaller kids around 1

coin laundry machines; pool and gym. the breakfast was good. good internet.

suites due to the pandemic we had to walk all the way out and around through the residences laundry and there

oh, and do let shuttle travelers know exactly where pickup station 10 is located

only suggestion i have is to extend breakfast hours an extra hour.

excellent breakfast

no atm for coin operated laundry machine and they did not allow coins to be bought at the front desk with a

breakfast was nice but some items were empty ie: bagels, bread,

the most interaction i like about the hotel was breakfast, there is a loveable old lady named rosie or rose i

very nice clean rooms. breakfast was great.

is nothing that i actually did not like, but i will mention that there is a pet-fee of $50 as something that

laundry machines are not enough

there is a laundry room for the exclusive use of guests: it has 2 washing machines ($2

they have laundry room so you just need to exchange for coins at the front desk

if we had known the pool was not functional we would not have booked this hotel - our kids were deeply disappointed

but do not expect much from breakfast, as well as gym is very small and the pool is open but not clean, for me

no place to do laundry

airport shuttles only hold 9 passengers and when we needed the 4:30 a

u were displaying a sign for steak dinner and they were out of business i stumbled on the bar served food no

shuttle to/from airport was very convenient

room service, the meal was excellent.

- in small plaza with starbucks, gas station and 3-4 small restaurants - small but functioning laundry facility

they had a more environmentally responsible cleaning/laundry policy

for dining walk next door to the matrix casino restaurant very good menu

staff was pleasant and helpful; early check in helped

parking is easy and free

room is big, location is good, breakfast is awesome, laundry is cheap.

there is a guest laundry room, which is a big plus for someone who travel many days

the rooms are comfortable and there is a laundry room on the 7th floor

had to stay an additional night and needed laundry,

the laundry room only contained 1 washer and dryer.

was clean and the facility had laundry

dirty laundry on that sat on the floor of the hallway, and having to take a cold shower because the

what i didnt like was the laundry was very dirty, the ice, also the stares in the back.

clean room, spacious and well equipped kitchen

the breakfast bar had great selections (eggs, oatmeal, bacon, sausage, waffles, fresh fruit, etc

also, they did not charge to use the laundry (only detergent

laundry, office and kitchen

i liked how we could do our own laundry

the laundry don t work the pool doesn t work

i loved the free laundry facilities

more like a hostel than a hotel- people bringing garbage bags of laundry, very foul smell on floor of room,

it was security guard that told me that laundry was being done

pool gym laundry kitchen in the room !! feels like home

the washing machines to do laundry doesn't work

no laundry soap on site

breakfast was great! very secure. they have laundry and a nicely stocked snack area.

there was a laundry room and fitness center

your large variety of breakfast food. something for everyone. the pool. exercise room. laundry

the staff are very friendly i like the laundry room

i could do my laundry, breakfast was wonderful, very clean.

staff very friendly, and will happily give you quarters for the laundry facilities

on site laundry machine

the laundry is available for visitors ($3 for washing and $3 for drying)

amenities were available like pool exercise room laundry room and breakfast

laundry room machines inoperative, we needed to use the laundry room at the hampton inn & suites

nothing really - wasn t a big fan of the cost for laundry but we understand this.

the pool was closed, the laundry was closed.

laundry machines not working front could not fix it

the breakfast looked fabulous (my so ate breakfast and said it was fabulous), we even used the laundry service

laundry, pool and gym

plenty of washing machines for laundry have stayed in palo alto in the past but this was far more affordable

pricing was very affordable, there's a pool, workout area and laundry room

i'm thinking the laundry room may have been under or very

price, nice breakfast i actually like, have a laundry which is super convenient, good enough internet

added bonus was the coin laundry

coin laundry machine is always occupied

and layout of the room, amenities, laundry facilities, filtered water availability, front desk staff, comfortable

they have a restaurant and bar that we have yet to try but i heard it s delicious

we also ate and drank at the bar on the first floor

had the basic necessities plus free breakfast and access to the bar at night

if you need urgently, there is the laundry, just 15-20 min

i can't believe i paid $400 for a room with a view of the hallway next to the laundry room where all the maid

i didnt like my rooms all the way away from the main tower next to the laundry rooms

beautiful room, great room service, awesome staff!

the bar could of stayed open later

great kitchen setup in room and rolling table and setup/layout to make room feel biggger

not enough kid friendly breakfast options

it is clean, good breakfast

this time we didn't use the kitchen but that is a plus

laundry macine would have been in the room....

excellent breakfast, great location, friendly staff

breakfast, cleanliness of room. room service, location

the staff offered the kids snacks while waiting in the lobby

our kids were bummed