no laundry service

got room #126, is very closer to your laundry room and all night was annoying sounds from washer or dryer (motor

front desk did not have enough quarters for us to do laundry; they had to wait for the manager to arrive to

were in room 225 next to the laundry room

outdoor pool

do-it-yourself laundry available on site

breakfast food was good, varied, not just continental pastries

wifi is useless, must re-login many times a day and oftentimes it takes many minutes to even load

free parking too

clean, pleasant staff, good breakfast, great location.

shower curtain let the water out and had puddle on the floor, didn't have laundry bags in the room

the guests laundry room wasn t clean.

comfy room, great breakfast, guest laundry facilities, elevator, pool

i also found it very nice that they also offered laundry services for their guests

great laundry facilities and they even provided laundry detergent (tide) and fabric softener (bounce if i

laundry carts are next to the room i stayed you don't need an alarm as loud as they are you will

breakfast room with tv and board games, great housekeeping, helpful staff, and laundry room

laundry on premises

stores and laundry are in walking distance

laundry on premise though advertised

website had suggested there was laundry on site which wasn't the case, but there was a laundromat a short drive

only downside was room was #100 and on the ground floor next to the laundry / housekeeping area, so in the

free parking and breakfast. comfortable and updated rooms.

was very comfortable & i loved the amenities provided tolitetries, microwave,fridge, continental breakfast

parking was too tight for full size truck

if you need urgently, there is the laundry, just 15-20 min

i can't believe i paid $400 for a room with a view of the hallway next to the laundry room where all the maid

i didnt like my rooms all the way away from the main tower next to the laundry rooms

really big spacious room . the gym was awesome !

i loved the number of tv's in the restaurant/ bar area, plenty of seating

it is clean, good breakfast

this time we didn't use the kitchen but that is a plus

great kitchen setup in room and rolling table and setup/layout to make room feel biggger

not enough kid friendly breakfast options

laundry macine would have been in the room....

really good breakfast

no jacuzzi in the pool area.

swimming pool but not enough warm water

our kids were bummed

clean, comfort, lots of drawers for clothes, laundry room is complimentary, starbucks across the street,

clean and quiet. free laundry!

walking distance to avaya stadium. free laundry room

strong wifi, spacious and clean rooms, friendly staff, free laundry

staff is incredible and very helpful! love 24/7 coffee, love the free laundry.

everything about this hotel is fantastic (except it's not pet friendly but that's ok) the overall quality and

no covid, bar closed, pool closed.

wish their was a jacuzzi or that the pool was heated a bit more.

easy to find. the room was comfortable and beautiful. great gym. loved it

no pool access because of covid

facilities were good incl laundry, ice and vending

they even have laundry on site, and vending machines if you want a late night snack

pool was under construction and unavailable!

pool in revision

enjoyed the breakfast, the pool, and the gym

was not firm, no afforfable/internal laundry, breakfast should give/rotate options, poor wifi into the

there's no guest laundry facilities

extera charge if you wanted change room before coming no laundry

wasn't available, laundry wasn't available, staff was unfriendly seemed annoyed when

there is not a on site self service laundry room .

there was a laundry room and fitness center

days later when i was doing laundry, i asked him for change

you can do your laundry there and especially like the plenty of parking

the staff are very friendly i like the laundry room

they had laundry facilities as well (although i did not use)

service, nice pool lounge and common areas, nice laundry and gym

laundry room - terrible, the machines were not cleaned for ages

we had to move to another room and i personally washed some sheets in the guest laundry room just to feel more

the kitchen in our studio was a real kitchen if you need it

nice breakfast

the room phone didn't have numbers for reception, restaurant or laundry service

we had to take the service elevator and go through the laundry and kitchen

hotel was amazing for the money and was very clean the bar staff and pool staff were great

it was a very nice property, especially for the price! i do wish they had room service.

space is awesome specially when you have kids

the studios were well equipped and my kid enjoyed the pool

hotel has a bar that serves small plates, we had some flatbread pizzas and they were good and not overpriced

the breakfast was excellent

customer service, room cleanliness, breakfast was simple yet exceptional

rooms came with kitchen amenities

i would use the laundry, but i couldn t find it

not walkable to a grocery store, so the kitchen wasn t as useful as i hoped it would be.

provided with free wifi

breakfast was really

the kitchen. i didn't know i was getting a kitchen;-)

the pool and fire pit were very nice. starbucks nextdoor was convenient

excellent location great gym

the gym was well-equipped, and the cafe on-site was perfect for grabbing a bite or coffee in a cozy

close to the 49ers stadium close to shops and take away pool was nice

overall pretty nice and everything that i needed here. good gym!

really appreciated the breakfast and queen size beds and the pool and spa was a bonus

when i asked for room service, the dirty towels on the floor were not picked up.

the spa closes too early.

i thought the bar and restaurant would be open more but i'm sure it's due to covid

the pool was amazing the parking and location tops

no guest laundry

some rooms had a laundry line for hanging up wet clothes

no laundry room

the breakfast buffet had a lot of great choices hot & cold foods

ample breakfast, big room, nice pool, friendly staff, great location to downtown san jose and the airport

very nice room, kitchen, easy to park, top location, top price-quality balance

pool looked nice, and buffet breakfast was great and had lots of selections

was nice that the pool was heated and that the room was large

as europeans, breakfast was challanging for us, but we were able to find something to eat every morning

like the breakfast and my kids love the bi-level suite

no place to do laundry

restaurant was great. room service prompt and good.

good gym and starbucks within hotel

pool was cold expected heated for october

they have room service but no one says anything to the customers

location of our room was by the laundry room and where the cleaners started their day with their trolly

the laundry broken

was so clean and it had a clean laundry room and a gym, and breakfast was available and big parking lot

they do have laundry facilities, but are very reluctant into exchanging coins necessary to operate them

friendly receptionist. parking in front of the room. possiblity to do laundry.

i was disappointed there was no laundry

the damp smell and it was near where the laundry was done

the property was great, only one missing item and that was a laundry bag for dirty clothes!

the pool

the breakfast

no atm for coin operated laundry machine and they did not allow coins to be bought at the front desk with a

is nothing that i actually did not like, but i will mention that there is a pet-fee of $50 as something that

coffee and tea are complimentary, location is good, beside a fun golf park, safeway is an 8 minutes walk

room size is good. gym facility is great.

cleanliness of the room and breakfast

ops, can do self laundry also

the gym was clean and had a good variety of machines and weights

the hotels fault, but the facilities were closed - bar, pool, and gym

it was clean and pet friendly

everything was great except wifi was weak

that the laundry place was down. was hoping to wash my daughter volleyball clothes.

i could not find laundry room

cleaned room, nice with the laundry room

there was an option to do laundry which ia great

something that we came across (for future travel), was the in-house guest laundry room, which would come in

had to stay an additional night and needed laundry,

the laundry room only contained 1 washer and dryer.

the rooms are comfortable and there is a laundry room on the 7th floor

there is a guest laundry room, which is a big plus for someone who travel many days

room is big, location is good, breakfast is awesome, laundry is cheap.

breakfast, comfortable beds , guest laundry room, and complementary waters if you re a hilton honors reward

furnished kitchen (fridge/microwave/dishwasher only) business center convenient on-site coin laundry

friendly staff check in. the room was spacious with a kitchen. the room was clean.

loved the two bed room suit and bbq area by pool

breakfast, close to all the attractions that we visited, japantown all the shopping malls,the

there is a laundry room for the exclusive use of guests: it has 2 washing machines ($2

they have laundry room so you just need to exchange for coins at the front desk

laundry machines are not enough

pool, steam room, gym, nice clean comfortable suite with kitchen, makeup table by closet

fully stocked kitchen for lite cooking

what i didnt like was the laundry was very dirty, the ice, also the stares in the back.

dirty laundry on that sat on the floor of the hallway, and having to take a cold shower because the

was clean and the facility had laundry

is perfect, it's wonderful the property offers a complimentary shuttle to/from the airport

beautiful huge modern room with kitchen, living room, giant bathroom, and comfortable bedroom

elevators were provided for rooms that were upstairs each floor had a laundry room facility which was locked

wasn't staying longer, and was unable to do my laundry as it was full the whole time i was there

breakfast

excellent place to stay . breakfast was delicious and people were very friendly .

loved having a kitchen, but the fridge was super noisy.

laundry machines not working front could not fix it

the breakfast looked fabulous (my so ate breakfast and said it was fabulous), we even used the laundry service

laundry, pool and gym

the pool was closed, the laundry was closed.

nothing really - wasn t a big fan of the cost for laundry but we understand this.

they had a more environmentally responsible cleaning/laundry policy

- in small plaza with starbucks, gas station and 3-4 small restaurants - small but functioning laundry facility

the breakfast was very good, it could stay open until 10 am for those who don't have to leave early

gym was being repair and breakfast was not good

parking is easy and free

pool and laundry and breakfast

amenities were available like pool exercise room laundry room and breakfast

staff very friendly, and will happily give you quarters for the laundry facilities

on site laundry machine

friendly staff, great breakfast options, and access to a loft of amenities (gym, indoor pool, laundry, etc

missed picking up my laundry / cleaning my room on one day (and there was no dnd

they lost the my laundry for three days and i was still charged for it when they did find

from the friendly people,food and feeling, to the luxurious pool and bed

extremely helpful with a late check out and valet was amazing. breakfast made the morning great.

s always a great place to visit but wish we had the pool open, gym and the full breakfast

the washing machines to do laundry doesn't work

no laundry soap on site

pool gym laundry kitchen in the room !! feels like home

room number#210 too much noise by laundry machines call front desk but the phone front desk all night no answer

it was security guard that told me that laundry was being done

the laundry rooms only cost me 2$ a load, that was to wash &

breakfast was great! laundry room for guests was a great plus! the room was spacious and cozy!!

the pool was a nice addition

friendliness of staff couldnt hear any aiport noise kitchen essentials, awesome

parents didn t seem to care that kids were running amuck

coin laundry machines; pool and gym. the breakfast was good. good internet.

suites due to the pandemic we had to walk all the way out and around through the residences laundry and there

airport shuttle is great

was very clean and the staff was great specifically the bartender at the bar and grill he was very nice and

thing that could benefit from being different is that the skyport bar and grill should stay open longer

plenty of washing machines for laundry have stayed in palo alto in the past but this was far more affordable

there is a pool, a laundry and a fitness center - plus-value for this price

price, nice breakfast i actually like, have a laundry which is super convenient, good enough internet

convenient guest laundry

pricing was very affordable, there's a pool, workout area and laundry room

mattress was in a condition i would not let my pet sleep on

the bar down stairs the food tasted good.

love that the gym is 24 hours

i also liked that the wifi was

a terrible experience with room service

steep no phone in the room no staff more than half the time i was here except for cleaning and laundry

facilities (gym, breakfast, guest laundry, easy parking), spotlessly clean, modern decor, good location, friendly

24-hour laundry location of elevator comfortable beds and pillows

a room under/next to the laundry room so it was loud and shaky

i like the size of the room and the fact that there's laundry on site and fitness

and i think my second-floor room may have been near the laundry facilities because at one

it was the laundry room right below me

a spa style tub would ve been nice to relax in inside the room after work

nothing open from pool to restaurant and bar .....

view out the window was into back parking lot looking at empty storage containers.

gym facilities are good. the lobby and sushi bar are also nice.

i was not told the totals for pet fee or parking fees upfront when i selected this hotel.

itself wz great plus outdoor pool for kids wz nice

gym was incredible

great hotel with spacious rooms. friendly staff. fast wifi.

also, they did not charge to use the laundry (only detergent

i loved the free laundry facilities

laundry, office and kitchen

i liked how we could do our own laundry

particularly liked the laundry facility!

room 350 had some kind of gas smell. maybe coming from laundry?

laundry facilities (inexpensive) including selling the wash powder was unexpected and very welcome

the bar was closed but we was directed to a nice british pub nearby which was very good

none of the food or bar services were available

were deceiving on the size of pool, however, it was very intimate and clean, we made the most of it

our room was across from hotel laundry room. a lot of noise pre 4 am

the pool was well maintained

the room next to me, the guest were loud and the kids out of control

park your car it's $13 per car & we had 2 cars, then the pet fee of $50, these are understandable but it was

the restaurant and bar exceeded what we expected

coin laundry machine is always occupied

and layout of the room, amenities, laundry facilities, filtered water availability, front desk staff, comfortable

they have no food, no bar ,no maid service ,it seems they should let that slide

clean, modern and beautifully decorated. craig in the bar was amazing. i d love to come back.

modern, comfortable, clean, friendly stuff, gym and yoga room

breakfast was good however there was a large trail of ants on the tables where the food were so we

could not connect to hotel's free wifi internet.

convenient, affordable, clean, and besf of all, a great breakfast

breakfast was excellent. staff very helpful.

the cleaniness of the rooms. the breakfast was good.

i think someone with a pet stayed in it before us and it smelled really bad

advised there would be no pool open due to construction before booking

was charged for a pet fee but no where in the check in sheet or in the rooms does it say you couldn t have

they have a cafe style food and coffee bar in the lobby where you can purchase breakfast or starbucks coffee

showed pool on premise, but the pool was under construction, we could not access it

convince to the airport . shuttle was very convenient. bar and menu were very good

the only thing that concerned me was the $50 fee for a pet for one night

the lobby, the bar and overall hotel

convince to the airport . shuttle was very convenient. bar and menu were very good

night guy would not go into kitchen and make some

we check in late and i asked about laundry facilities

especially staff who picked me up to laundry facility are really helpful for us

fact you have shuttle is great

wifi was down sometimes

great location. shuttle to airport was on time

new hotel, exceptional value for money nice quite room tasty breakfast with omelet bar laundry facilities in

more halal food options for breakfast

bed, well equipped kitchen, lots of areas to sit and relax or meet throughout, plus a great gym, pool, grills,

omelet bar laundry facilities in the building comfortable parking space very friendly staff good gym

it is close to apple and the breakfast buffet is one of the best we've had in our many travels to silicon valley

no laundry facility

guest laundry is very second hand

room dark, noisy guests, ancient laundry facilities, crummy workout room.

my room was right under the laundry room the washers are really loud

the hotel offers guest laundry, and a microwave is available at reception

on 1st floor as requested was great but right across was the laundry facilities and the crew was very loud early

and the laundry room was large and very clean

there was a laundry room and breakfast in the morning and staff was very friendly just a weird

we asked for 2 laundry bags & she said no, but we always get them

we didn t use the pool, fitness room or laundry but all three are great to have

the laundry machines

dryer and washer can be used for free, no coins needed plus laundry supplies were complimentary

hotel was immaculate and breakfast excellent

the breakfast was absolutely wonderful

it had near by stores, cleanliness and friendly kids love the stay

i appreciated that the gym was open, and i enjoyed the bar.

bar available, even though we were told there was a happy hour

they do not charge a fee for you to have a pet, which is unusual and much appreciated

the hotel bar needs to stay open on the weekend

for parking, not mentioned whe n booked 25 a bit much for over night also expensive breakfast items,

laundry facilities weren t available

my god, the noise from the cleaners dragging the laundry bins down the steps at least four times from as early

laundry room was right across hall from my room, and the ladies working in there were really loud

laundry was available and very cheap, it needs some quarters but they're available at the front

laundry facilities were not secure, even past hours that the hotel indicated it would be

laundry is expensive.

the bar area was good and with a pool table which we thought was an unusual facility in this type of

closeness to the 49er stadium and the breakfast

they room was comfortable and clean. breakfast was good. the gym was 24hrs.

the breakfast was adequate but there could have been more choice.

i only wished they had laundry facilities for guests

guest laundry services and the dry cleaning was too expensive

and then inquired about laundry and a workout facility neither of which this hotel offers

comfortable and free parking, wifi, and breakfast

i had the fireplace room, requested wood for it but never got it

the laundry opens late 10am.

everything laundry pool clean

a/c was noisy and the guest laundry wasn't the greatest

clean rooms, good breakfast, free parking and wifi. there was a gym and a pool.

in suitcase, the staff was never at the front desk, the tv chanel s did not work, there was no wifi, the

location is good. laundry is a bonus.

lots of kids and families so not the best for a romantic

was clean, the hotel was not too big, cozy and family friendly (lots of kids too)- which was what we were looking

wish they could serve a better breakfast.

nice pool, very clean, and friendly staff.

pool was a little dirty (bugs and leaves), laundry facilities out of order when we were there

laundry service way too expensive for australian travellers who already have to spend a fortune

no microwave, no laundry

no shuttle to main attractions.

kids running around unsupervised in middle of the night , and losing it's touch

dryer in the laundry room did not completely dry my clothes, so i had to hang them out manually to dry

has laundry on-site

nice having laundry facilities

nice and secure room, friendly and helpful staff, laundry for guests, awesome breakfast.

the laundry machines are basic & economical

laundry machines

i used the laundry room, 3 times machines took money without function

not enough information on how to access shuttle from airport

hotel states that it has a shuttle 24 hours open to the airport and that was the main reason i booked it

additionally when we got to our car in the parking lot to leave there were ants all on the inside

no laundry facility although booking

gym is not fancy, another gym is supposed to cone this year

didn't like that the bar closed before 10pm

kids were complaining about the slow wifi but i don't really care about that

i was missing coffee at mini coffee bar and also missing wash cloths in bathroom

beautiful clean pool, laundry room was great

there was also a laundry room which was quite helpful

i have to say a negative it would be coin pay laundry (and that's standard so not a real

room, pool, breakfast, parking, staff. and location.

heated pool was a bit chilly.

as if there was a laundry room next door

no laundry facilities or work out room

liked the happy hour and the breakfast. room size was great. also loved the large bathroom

the kitchen was well equipped, the bedroom was spacious and the bedding was comfortable

only complaints are that fireplace and electric kettle were broken

parking was free and well lighted

cleanliness, breakfast, amenities, location

free parking , free breakfast

not much. the wifi could be quicker.

loved the variety of breakfast

someone was doing laundry all night just down from my room so they were in and out all night.

not very modern but the staff are nice and helpful and the laundry is reasonably cheap

the water temperature would randomly change while taking a shower due to being next to the laundry room, and

the laundry facilities (one washer and dryer) were out of order for the entire week of my stay, which

laundry facility was not working.

also nice laundry service, decent gym and a good breakfast that was reasonably priced

there was laundry facilities on the floor along with filtered water available - nice touch

check in, new and nice amenities, super confortable room, quiet, a superb breakfast, fast wifi

close to sap center, close to downtown dining/bars, very friendly staff, bar on site

this was only apparent outside the hotel (so the rather tiny outdoor pool and patio area were not great to use