i m assuming it s because the laundry area and garage is right below

laundry facilities were maintained with messes cleaned up at the end of the day

were unable to download the app to pay for the laundry

pool hard to access

this hotel is pet friendly and my pup is free and treated with great service as were we

i only wished they had laundry facilities for guests

and then inquired about laundry and a workout facility neither of which this hotel offers

guest laundry services and the dry cleaning was too expensive

and that the business center was closed also you may get harassed by cupertino police in the parking lot for no

pool hours

con: no laundry facility for guests like me who stay longer than 1week

no room service.

chose the juniper for the restaurant facilities, and room service (clearly stated on their website) this hotel

parking is free

location, staff, pet friendly

showed pool on premise, but the pool was under construction, we could not access it

pool was warm and close to our room

there are many amenities we didn t use but appreciated such as outdoor seating and a pool

i think someone with a pet stayed in it before us and it smelled really bad

that would have been nice but liked the morning coffee bar regardless

laundry facilities (inexpensive) including selling the wash powder was unexpected and very welcome

room 350 had some kind of gas smell. maybe coming from laundry?

none of the food or bar services were available

spa was closed for repairs, bar was closed but said was open, restaurant was closed but said it was open

very courteous staff and pet friendly.

new hotel, exceptional value for money nice quite room tasty breakfast with omelet bar laundry facilities in

it would also be nice to add a jacuzzi by the pool

fun pool that kids love so much

a separate recycling bin for plastic? an extra bar stool for the kitchen island/counter too.

we stayed in a king suite w/kitchen on the 3rd floor facing the trees

dryer and washer can be used for free, no coins needed plus laundry supplies were complimentary

the laundry machines

room was great and with lots of space great breakfast

we had a kitchen with dining table separate from living room

the 2 bedroom 2 bath was spacious, clean and comfortable. well equipped kitchen.

tasty breakfast

room was clean & spacious. very comfortable. breakfast was good, plenty of choices.

wifi unreliable and cellular signal poor in the room

having a small kitchen in the room was also very convenient for us

and pillows were sooo comfortably, friendly staff, super clean, delicious breakfast included, parking available

the property was great, only one missing item and that was a laundry bag for dirty clothes!

i was disappointed there was no laundry

the damp smell and it was near where the laundry was done

kids friendly

to let customers know ahead of time that there's extra fees for bring your pet.

no atm for coin operated laundry machine and they did not allow coins to be bought at the front desk with a

is nothing that i actually did not like, but i will mention that there is a pet-fee of $50 as something that

cleanliness of the room and breakfast

the most interaction i like about the hotel was breakfast, there is a loveable old lady named rosie or rose i

room size is good. gym facility is great.

they have laundry room so you just need to exchange for coins at the front desk

laundry machines are not enough

there is a laundry room for the exclusive use of guests: it has 2 washing machines ($2

gym room is smelly....

breakfast and happy hour included

there is a laundry room and also an exercise room (did not use)

price, nice breakfast i actually like, have a laundry which is super convenient, good enough internet

bed was so comfy, slept like a baby, did my laundry and was impressed how much it was a $1

plenty of washing machines for laundry have stayed in palo alto in the past but this was far more affordable

there is a pool, a laundry and a fitness center - plus-value for this price

was not firm, no afforfable/internal laundry, breakfast should give/rotate options, poor wifi into the

no coin laundry.

wasn't available, laundry wasn't available, staff was unfriendly seemed annoyed when

there's no guest laundry facilities

there is not a on site self service laundry room .

facilities were good incl laundry, ice and vending

they even have laundry on site, and vending machines if you want a late night snack

the staff and the management was excellent. the breakfast was good and had a good selection

the breakfast was great

people, location. street view room, breakfast

and layout of the room, amenities, laundry facilities, filtered water availability, front desk staff, comfortable

coin laundry machine is always occupied

my spouse was snarkily asked if he wanted to pay for the two bananas he chose at the breakfast bar when i was

good wifi and streaming on tv which was great

they have a restaurant and bar that we have yet to try but i heard it s delicious

location is good. laundry is a bonus.

i would of appreciate if our kids room was closer to ours

no breakfast served in the hotel

not much selection for breakfast

location, nice big rooms with a kitchen, a washer & dryer which are very important when you are on the road for

also, lots of free parking

nothing :) breakfast=yummy parking=free rooms=clean thank you

parking information, it is free, but notice shows not available in booking websites

the wifi was good

is too thrifty, elevator is not working for the two days i was there, wifi is so weak, room got too much perfume

as if there was a laundry room next door

no laundry facilities or work out room

it was difficult to comunicate in english with a person of the room service

breakfast was minimalistic and the gym was about average for a hotel

hour with free snacks and drinks, great breakfast with omelets made to order, nice pool, nice hot tub, large

it was the laundry room right below me

and i think my second-floor room may have been near the laundry facilities because at one

i like the ability to reserve the gym ahead of time

no towels by the pool

entire staff, great room, especially when you are traveling with pets

stores and laundry are in walking distance

laundry on premises

laundry carts are next to the room i stayed you don't need an alarm as loud as they are you will

laundry on premise though advertised

breakfast room with tv and board games, great housekeeping, helpful staff, and laundry room

parking can be a lil bit of a hassle but not to bad

the bar was friendly and the food was also good.

saturday during the farmers market it could be a little hard to find a parking space

bar available, even though we were told there was a happy hour

the hotel is pet-friendly, but there's no good place to walk a dog

elevators were provided for rooms that were upstairs each floor had a laundry room facility which was locked

wasn't staying longer, and was unable to do my laundry as it was full the whole time i was there

parking convenience, location, room.

due to the covid they did not serve breakfast which was included

i was impressed with the size and comfort of the room as well as the morning breakfast

nice staff, great hotel with breakfast included in the price, laundry room available, calm terrace, nearby to

alarm went off in the middle of the night because of some mishap with their laundry machine

housekeeping left pile of laundry in hall over night and other items.

breakfast laundry machines

staff and good room with full kitchen, nice breakfast choices and large lower level parking

no microwave no laundry mat on site

no laundry. no slippers.

no laundry facility

absence of laundry facility makes a long stay of more than 5 days a bit difficult.

the room was perfect for my teenage son and i.. we loved the heated pool and hot tub.

i loved the outdoor fire and pool

very clean,nice stuff,awesome gym!

have a beautiful pool staff very friendly and accommodating

very expensive. wifi was not good.

spacious quiet room. well maintained room and overall property. bar menu/food was awesome.

front desk did not have enough quarters for us to do laundry; they had to wait for the manager to arrive to

were in room 225 next to the laundry room

no laundry service

got room #126, is very closer to your laundry room and all night was annoying sounds from washer or dryer (motor

loved the room! cool bathroom lights, black out blinds, breakfast, parking, bed, everything!

hotel was a good surprise - clean, nice breakfast, felt safe nice fitness room, and had laundry perfect for

there is laundry facility

a room on the ground floor near the water cooler where i could fill my water bottle and near the laundry facilities

easy and plentiful parking

spacious underground parking

like the laundry room the environment seems so laid back for just the right age group that s here staying

with all the amenities we needed in the room, plus on-site gym facility and coin-operated laundry machines

coin operated 24 hour laundry room and gym!

there s in-house laundry facility, a washing machine & a dryer

it has a laundry room too (i think token-operated) if you need to wash your clothes

the room is nice and spacious, always a benefit to have a personal kitchen at your disposal

pool and basketball for the kids

property was very clean, offered a grab and go breakfast of your choice and was really quiet

property, large room with equipped kitchen, easy parking, perfect wifi

we love the rooms.. large, room with kitchen for a low price..

dryer in the laundry room did not completely dry my clothes, so i had to hang them out manually to dry

the laundry machines are basic & economical

laundry facilities. no vending for washing even though a sign says there is.

nice and secure room, friendly and helpful staff, laundry for guests, awesome breakfast.

nice having laundry facilities

wifi stopped working once for a little while, so i had to make a call on my phone instead

great breakfast

the second morning i went out for breakfast

breakfast is good for 1-2 day stay but could be improved for longer stay.

checking on how the stay is going, to being there to answer any questions and help during the breakfast area

do-it-yourself laundry available on site

parking was convenient

bed and bathroom. breakfast choices.

also parking was very easy and breakfast was excellent

gym, hot breakfast, cookies on arrival, coffee/tea/hot choc always available

i also found it very nice that they also offered laundry services for their guests

the guests laundry room wasn t clean.

comfy room, great breakfast, guest laundry facilities, elevator, pool

laundry room behind the pool is coin operated with no coin exchange or detergent available, felt

shower curtain let the water out and had puddle on the floor, didn't have laundry bags in the room

i also liked the fact i could do my laundry for free

free laundry was awesome.

slept well and got to do my laundry for free.

laundry room dryers didn't works

the valentine decorations and the breakfast. the laundry room was clean and accessible.

missed picking up my laundry / cleaning my room on one day (and there was no dnd

they lost the my laundry for three days and i was still charged for it when they did find

restaurant had a limited selection and the bar felt more like a club than a lounge (loud music and dark lighting

extremely helpful with a late check out and valet was amazing. breakfast made the morning great.

morning breakfast, big room, balcony, atmosphere, staff, pool

this time we didn't use the kitchen but that is a plus

not enough kid friendly breakfast options

great kitchen setup in room and rolling table and setup/layout to make room feel biggger

it is clean, good breakfast

i would use the laundry, but i couldn t find it

the price was very reasonable, with a good breakfast. i liked the two bathrooms in the unit.

clean and this is top priority to me + the bed was comfortable :) i like the kitchen in the room and the breakfast

love breakfast, swimming pool, enough parking, friendly staff

not walkable to a grocery store, so the kitchen wasn t as useful as i hoped it would be.

laundry macine would have been in the room....

i wish it had a restaurant and bar area that was open during the day.

after driving for hours with kids in the car i did not want to load everyone up again to get dinner

the staff offered the kids snacks while waiting in the lobby

our kids enjoyed the suite

location of our room was by the laundry room and where the cleaners started their day with their trolly

was so clean and it had a clean laundry room and a gym, and breakfast was available and big parking lot

they do have laundry facilities, but are very reluctant into exchanging coins necessary to operate them

the laundry broken

location of my room, was given the poorest, un-wanted room near the stairs and laundry

we had to take the service elevator and go through the laundry and kitchen

the room phone didn't have numbers for reception, restaurant or laundry service

pool was not heated and jacuzzi was not working. pool had leaves.

great pool, awesome gym. loved the free breakfast and free drink each night.

the hotel has an amazing pool (perfect temperature) with a beautiful deck (nice sun lounger with comfortable

the pool was unfortunately closed but that s understandable during these times

called to get a early check in and front desk was rude and told me to wait until 2:30pm to check in on christmas

the heated pool and room.

gym room was great

everything about this hotel is fantastic (except it's not pet friendly but that's ok) the overall quality and

the laundry facilities (one washer and dryer) were out of order for the entire week of my stay, which

love the complimentary laundry and breakfast. parking is also good.

not very modern but the staff are nice and helpful and the laundry is reasonably cheap

the water temperature would randomly change while taking a shower due to being next to the laundry room, and

sheets smelled like just came from laundry mat

i loved the free laundry and breakfast

heated swimming pool, bbq area, laundry

the free laundry machine was really helpful

friendly environment,enjoyed the basketball court, the gym, the pool and we were able to do our laundry

laundry is kind of tricky

stayed here for a wedding, so 3 nights 4 days and it would have been nice to have on-site laundry, and a pool

however, we missed out on dinning at the bar and eating at the hotel

have discounted rates while under construction due to lack of amenities such as ice, balcony, gym, etc

no wifi unless you signed up to become a hilton member

only one vertical bar at head of shower while shampoo, etc were at the back

it was very loud from the staff having friends visiting and the laundry service ruined my nursing

breakfast laundry does not accept credit card

remodeled rain shower, nice lush towels,great location neat many shops and restaurants, had a laundry machine,

good coffee machine inside your room, and they also provide laundry machine with coin and you can buy the

and free parking too

loved that there was an ice room and laundry room nearby

the laundry room!

laundry room is a disaster, nothing works properly

sink broken, laundry room dirty, machine swallowed my quarters.

clean, breakfast area clean, laundry broken, location inconvenient, three front desk people: mexican man = rude

only downside was room was #100 and on the ground floor next to the laundry / housekeeping area, so in the

website had suggested there was laundry on site which wasn't the case, but there was a laundromat a short drive

parking was very limited and it was worse when people didn t even try to park their vehicles

continental breakfast had a lot of varieties

clean, newly-decorated rooms, plenty of sockets, superfast wifi, cheerful and friendly staff, and a better-than

a room under/next to the laundry room so it was loud and shaky

i like the size of the room and the fact that there's laundry on site and fitness

24-hour laundry location of elevator comfortable beds and pillows

when the laundry facilities elsewhere in the hotel were being used, it caused clear vibrations in the floor

there's a gym, laundry room and all the rooms are fully equipped and mostly suites

bar didn t serve food at noon had to wait until

the pool area and room

friendly and helpful, the rooms are updated and clean, the bed was very comfortable and the pool was refreshing

the pool ans outdoor area looked pretty good to though i didn't use it

the gym was well-equipped, and the cafe on-site was perfect for grabbing a bite or coffee in a cozy

oh and the gym is one of the best i've seen at a hotel and the public bikes were run to use

loved the lobby in a greenhouse, valley goat is delish and we soaking up sunshine at the pool

other than the pool area, my little pooch was allowed everywhere on the property

most pet friendly place i have ever stayed

if you need urgently, there is the laundry, just 15-20 min

i can't believe i paid $400 for a room with a view of the hallway next to the laundry room where all the maid

i didnt like my rooms all the way away from the main tower next to the laundry rooms

the pool area closed at 9:00 p

actually it's a very pretty place. the salmon dinner in the bar was delicious.

they did not have a laundry room, it was a rainy day and i needed to dry some of our clothes

1) wifi was unusable a good portion of the time 2)

the breakfast was great. lots of options. my kids were very satisfied.

the slowest elevator in the western hemisphere and tight parking

no wifi and no buffet breakfast like advertised

my room was right by the pool

the breakfast is good, the bar is nice also

prices at the bar were really high and there is no vending machines that i saw for beverages

got midnight room service and it was great.

there is a pool and small gym as well

sadly no laundry facilities on site.

laundry; no housekeeping for four days even though it was requested daily; toilet didn t flush

allowed for a late check out

located at a great location. super friendly staff. clean room and big rooms. has gym available.

of the room, comfort of the bed, cleanliness of the room, gym, breakfast selection,

walking distance to avaya stadium. free laundry room

strong wifi, spacious and clean rooms, friendly staff, free laundry

staff has to open the laundry room door for you bc the room key doesn't work

staff is incredible and very helpful! love 24/7 coffee, love the free laundry.

kitchen. gym. laundry room.

very quite and private! clean guest laundry great location

was woken up by the sound from the laundry cart

could use some additional offerings, laundry room was way in the back of the community, and like all sf hotels

all fantastic - always available ice, infused water, and coffee - did not use it but they have a laundry room

laundry sub par

she said, ' do i come to do ur laundry'

clean rooms, dining area, laundry available, my car was protected, i got a great night's sleep

chose the hotel because of the gym and breakfast neither was offered

the breakfast meat, eggs and potatoes were colder than room temperature

noise and some other guests were talking loudly in the parking lot at 5:30 am (not the hotel's fault, just

annoying ringing in room construction outside laundry facilities location & price

easier laundry access

i also made use of the laundry, and the parking was convenient and always available

but clean, offers everything you need, microwave, fridge, large tub, nice shower, big room, free breakfast,

nothing worked pool dirty gym equip did not work, rooms were moldy smelling.

reconstruction with limited garage space, no laundry services, breakfast or gym services due to remodel

no breakfast (even a grab/go bag). no laundry.

breakfast the next morning was good and they made sure to continously stock the items as they went

the wifi in my room is poor, had to stay at bed to receive the signal.

parking is really tight.

laundry was available and very cheap, it needs some quarters but they're available at the front

laundry facilities were not secure, even past hours that the hotel indicated it would be

laundry facilities weren t available

my god, the noise from the cleaners dragging the laundry bins down the steps at least four times from as early

laundry room was right across hall from my room, and the ladies working in there were really loud

service, nice pool lounge and common areas, nice laundry and gym

laundry room - terrible, the machines were not cleaned for ages

we had to move to another room and i personally washed some sheets in the guest laundry room just to feel more

was good the only thing was is we didn't get a chance to use the pool we'll save that for next

the pool was clean and jacuzzi was big enough for everyone to have their own space bar was friendly and

no laundry room

some rooms had a laundry line for hanging up wet clothes

no guest laundry

i was able to get an early check in which was appreciated

is typical of hotels which offer breakfast, there is nothing (except for coffee) offered early for those who

pool was awesome

garage parking $20 ev charger dominated by car for a long

clean, modern, games for the kids and great restaurant on site

was very expansive with a well organised outdoor and several green areas and walk ways for kids and dogs

nice decor and kids enjoy the lawn space with activities

the laundry opens late 10am.

everything laundry pool clean

a/c was noisy and the guest laundry wasn't the greatest

clean rooms, good breakfast, free parking and wifi. there was a gym and a pool.

the swimming pool was small for the size of the hotel only accommodates 14 guests at a time.

nice staff, very helpful, friendly, clean. gym was nice!

there was not an adequate choice of food selection for kids

beautiful design and right on the vta train line. had an attractive gym and pool.

beautiful design and right on the vta train line. had an attractive gym and pool.

my kids love he outside lounges n

was noisy next to kitchen and the the personnel where on you all the time

the individuals at the front desk and the bar along with the people serving food were amazing.

was great, service throughout was excellent, very clean throughout, bar was excellent and the sliders were

great bar/restaurant, pool and hot tub, gym, small shop was handy and room amenities were spot on

hidden pet fees, hidden pet cleaning fees, expensive deposit hold, no breakfast,

on site laundry facility was very useful

guest laundry fascility, there was an issue water started leaking from washer they did not even offer to

the pool was very dirty. possibly because it hadn't been serviced yet for the season

good outdoor space and heated pool

exhaust fumes in the pool area

it is very dated and our wifi didn t work in our room.

it is very clean here, rooms are very very clean, nice pool, and pretty surroundings

spa tub is newer and room is spacious, larger suites are very, very roomy

great breakfast, free parking and friendly staff

specifically got the room with spa tub because i was in a car accident and was sore

definitely liked the on-site laundry room; it gave me access to do laundry at any time in an enclosed safe

after i put my credit card in and signed a pet waiver did they inform me that the dog fee was $150, which was

clean and safe with parking with walking distance to ptuneyard and downtown campbell.

especially like the kitchenette

great bed , clean bath and kitchen and best value

to request pool towels twice; i waited about 20 min after asking the first time then had to go to the front

pool is well maintained

room was clean, bed was comfortable, just an 8 minute drive to santana row, and the breakfast had very healthy

rooms.were.clean pool was nice. alot of room in lobby. places to sit.

the pool was beautiful

layout of the room is bad, the desk is just outside the washroom login to wifi does not work, though they get

impressive pool area with hot tub

we checked in a little before 10 pm and thought room service was until 11:30 pm

the kids and i utilized the gym, restaurant, and market in the hotel

the bar in lobby is great

didn't like absolutely that there were no laundry facilities

our room was a cross the hall from the laundry room, so there was loud noise late and early.

facilities, including clean laundry room, and complementary snakes and drinks after 5pm

was a shortage of parking and we had to park across the street in the shopping center parking lot

after walking all over, finally asked the bar tender

there was a laundry room and fitness center

out of order: gym, restroom in lobby, guest laundry, ice machine

they had laundry facilities as well (although i did not use)

you can do your laundry there and especially like the plenty of parking

the staff are very friendly i like the laundry room

room, #101, was right next to the laundry room where the maids cleaned the linens

there was convenient underground parking with an elevator that took me directly to my floor

the parking is ok but the way going out is hard

parking lot is not secured at all, anyone can park there and have access to the elevator leading to

desk staff, clean facility, starbucks right next door, very quiet, nice work desk in room with wifi

ops, can do self laundry also

the pool was very nice and comfortable

the wifi isn't the best; however, the room did have a wall plug to connect with an ethernet cord, which

wifi was trash

we enjoyed the use of the gym