when we arrive to our room they had left the dirty laundry in the room

we were unable to log in to the wifi

location is good - gym is basic but good to have on site.

location was awesome and parking was very close and convenient

welcome bag!!!!!!!!!!!!! free parking, great location

being pet friendly was great

nice amenities, pool and jacuzzi were a favorite, i enjoyed the bar and restaurant, and i loved the spa

the only down size which i find it extremely important, you don't have a place for breakfast or room service,

wish the pool and jacuzzi would stay open until 11pm

the breakfast was lackluster

stayed here for a wedding, so 3 nights 4 days and it would have been nice to have on-site laundry, and a pool

gym is very small

no wifi unless you signed up to become a hilton member

no restaurant or bar on onsite.

only one vertical bar at head of shower while shampoo, etc were at the back

room, #101, was right next to the laundry room where the maids cleaned the linens

there was convenient underground parking with an elevator that took me directly to my floor

i asked for a late check out and the receptionist said is ok, later he became so rude because a arrived 2 hours

the free parking below the building was appreciated as well

desk staff, clean facility, starbucks right next door, very quiet, nice work desk in room with wifi

it is set back a little off the road and was very quiet, clean, onsite laundry

it was helpful having a kitchen and laundry facilities

one of the two treadmills was broken in the gym

gym equipment was malfunctioning

pool and pool area is very small

definitely liked the on-site laundry room; it gave me access to do laundry at any time in an enclosed safe

location and staff are great. ample parking. access to trail.

loved that the place had a mini kitchen with all the necessary items for a short stay.

included breakfast was okay

spacious room and the complete kitchen make it extremely comfortable

laundry, ample complimentary breakfast, large rooms and a bathtub

wonderful front desk and housekeeping staff. great breakfast and complimentary laundry

slept well and got to do my laundry for free.

laundry room dryers didn't works

i also liked the fact i could do my laundry for free

soaking tub,spacious room,trees by the window/loved hearing the birds early in the morning, free parking in

breakfast pancakes and fruit were good

wifi can be unstable depending on distance from the routers

the rooms were clean and tidy. nice atmosphere. nice location and parking.

booked the king room with spa and had issues each time with malfunctioning jets that only stayed on for 2

facilities, including clean laundry room, and complementary snakes and drinks after 5pm

our room was a cross the hall from the laundry room, so there was loud noise late and early.

didn't like absolutely that there were no laundry facilities

tight parking, but really that s the only negative thing we could come up with.

we asked for an extra key and an extra parking pass, and he was very accommodating

on site laundry facility was very useful

guest laundry fascility, there was an issue water started leaking from washer they did not even offer to

wifi

that the spa was open

wish the coffee bar was open longer in the day.

it was the laundry room right below me

and i think my second-floor room may have been near the laundry facilities because at one

it was modern and clean with a lovely pool and gym

s a bummer that the bar and restaurant are not open to have room service

i liked the garage parking

elevators were provided for rooms that were upstairs each floor had a laundry room facility which was locked

wasn't staying longer, and was unable to do my laundry as it was full the whole time i was there

the kitchen included with the place,

it was impressive to see how they kept the breakfast station constantly stocked

no breakfast

if you re a parent traveling with kids, i would 100% recommend this hotel

room was clean & spacious. very comfortable. breakfast was good, plenty of choices.

poor wifi. room smelled

wifi was sort of slow.

wifi speed not good

the laundry machines

dryer and washer can be used for free, no coins needed plus laundry supplies were complimentary

the gym has a bit smell. it is great to have a pool in it.

loud cars in the parking garage set off car alarms frequently, although not during the nighttime sleeping hours

the 2 bedroom 2 bath was spacious, clean and comfortable. well equipped kitchen.

missed picking up my laundry / cleaning my room on one day (and there was no dnd

they lost the my laundry for three days and i was still charged for it when they did find

from valet to staff to room service

pool was closed, which was a bummer

only bar wouldn t let me order a drink and i was waiting due to me wearing a hat.

con: no laundry facility for guests like me who stay longer than 1week

free covered parking; good sized room; great products in bathroom; extremely responsive staff

also there looked like a few pet hairs on the sheets

the bed and room service.

impossible to get daily room service but that's life

facilities (gym, breakfast, guest laundry, easy parking), spotlessly clean, modern decor, good location, friendly

a room under/next to the laundry room so it was loud and shaky

when the laundry facilities elsewhere in the hotel were being used, it caused clear vibrations in the floor

steep no phone in the room no staff more than half the time i was here except for cleaning and laundry

there's a gym, laundry room and all the rooms are fully equipped and mostly suites

new hotel, exceptional value for money nice quite room tasty breakfast with omelet bar laundry facilities in

suggest asking for a room facing the trees or the pool, which makes it feel less like you are right by the

omelet bar laundry facilities in the building comfortable parking space very friendly staff good gym

craig helping out down at the amazing breakfast with omelet bar also so personable

i like the kitchen and the balcony

i m assuming it s because the laundry area and garage is right below

were unable to download the app to pay for the laundry

laundry facilities were maintained with messes cleaned up at the end of the day

floor room was right next to the gym - woken up at 6-7am each morning to gym equipment banging

food should be served as long as the bar area is open. parking is very limited.

that would have been nice but liked the morning coffee bar regardless

the courtyard was inviting, with seating around a gas fire pit and a large pool

suite was so loud between the pool and the paper thin door and walls shared with the room next door

advised there would be no pool open due to construction before booking

a very lovely lady who went beyond her work scope to help us get the pool view room that we hoped for

room 350 had some kind of gas smell. maybe coming from laundry?

laundry facilities (inexpensive) including selling the wash powder was unexpected and very welcome

parking

were deceiving on the size of pool, however, it was very intimate and clean, we made the most of it

weren t aware of the one time non refundable pet fee of $50 until we checked in

and then inquired about laundry and a workout facility neither of which this hotel offers

i only wished they had laundry facilities for guests

guest laundry services and the dry cleaning was too expensive

the breakfast was amazing comparing to a lot of other we had in those last two weeks in ca- there was

it s very clean, peaceful, and the pool & spa was amazingly warm and clean!

the breakfast was a little bland

although it had a kitchen, there wasn t even a table or a proper place to sit and eat, which made the kitchen

was clean, smells good inside, comfortable beds and pillows and equiped with mini kitchen plus breakfast included

room was comfortable, and i loved that we had a full kitchen

loved all the accommodations with the kitchen

parking and no change machine for laundry

pool, laundry and gym was closed.

no laundry due to covid

laundry facilities. but understandable due to covid-19.

the dryer in the laundry room was not working.

they didn't have laundry facilities available.

laundry room out of order

there's no laundry room

no laundry service

with many such place they offer guest diy laundry services

no laundry in the hotel, and also under the airplane route of sjc, for me a little noise

no wifi

has wifi big room with quinn bed and good room space also good parking in front of the room

not enough parking and the vending machine was broken.

breakfast is good

some rooms had a laundry line for hanging up wet clothes

no laundry room

no guest laundry

pool was closed for repair, but we knew that when we booked.

the free parking, breakfast included, clean, covid safe, comfortable beds.

stores and laundry are in walking distance

laundry room is no longer there and i guess the descriptions need to change

laundry carts are next to the room i stayed you don't need an alarm as loud as they are you will

laundry on premises

breakfast room with tv and board games, great housekeeping, helpful staff, and laundry room

dog barking in room next door

bar service and bar staff on saturday night were rude, slow and very unhelpful

wish the hotel did room service

due to covid-19 the bar and restaurant were closed also pool area and gym

and there was nothing could do to help me when my phone wasn t working or connecting to the wifi

at each other, and using their tub (until at least 1:30am) was possibly the housekeeping doing laundry

lobby was nice and gym was clean

very friendly and helpful staff , tasty breakfast close to everything

room service

the bar was not open on a saturday night. no shuttle to and from the airport.

they even have laundry on site, and vending machines if you want a late night snack

facilities were good incl laundry, ice and vending

location, facilities, breakfast, all was awesome. the staff was very polite and charming.

enjoyed the breakfast, the pool, and the gym

has a pool and a nice breakfast every morning

there is not a on site self service laundry room .

no coin laundry.

extera charge if you wanted change room before coming no laundry

there's no guest laundry facilities

wasn't available, laundry wasn't available, staff was unfriendly seemed annoyed when

were in room 225 next to the laundry room

no laundry service

got room #126, is very closer to your laundry room and all night was annoying sounds from washer or dryer (motor

front desk did not have enough quarters for us to do laundry; they had to wait for the manager to arrive to

the pool was ice cold. too cold to enjoy.

the property was great, only one missing item and that was a laundry bag for dirty clothes!

the damp smell and it was near where the laundry was done

i was disappointed there was no laundry

modern appeal, brightness, breakfast, workout room, wifi

is conveniently located, has a beautiful pool area, very friendly staff and a small but usable gym

also nice laundry service, decent gym and a good breakfast that was reasonably priced

there was laundry facilities on the floor along with filtered water available - nice touch

there was a bar downstairs

that they re dog friendly and that they have a salt water pool

the breakfast was awesome!

do-it-yourself laundry available on site

very friendly staff, great breakfast selection

parking was convenient

gym, hot breakfast, cookies on arrival, coffee/tea/hot choc always available

location and a real breakfast every morning.

friendly staff, clean, pet friendly too.

4) the gym was good, but could be improved

room service never cleaned our room once the entire stay as well as no microwave in the room we

95); tv was broken; no breakfast room service; extremely limited

the bar had limited cocktail drink choices.

laundry facilities

great laundry facilities and they even provided laundry detergent (tide) and fabric softener (bounce if i

shower curtain let the water out and had puddle on the floor, didn't have laundry bags in the room

comfy room, great breakfast, guest laundry facilities, elevator, pool

laundry room behind the pool is coin operated with no coin exchange or detergent available, felt

phone in my room didn't work (not the end of the world, but would have made ordering room service or requesting

the lobby was also nice i wish i got to use the gym though

i just wished you guys had room service but besides that it was great

the room service cleanup was great -they we right on top of it which we appreciated

reasonably well maintained and offers most most amenities a business traveller could ask for, gym included

was dated, gym had limited equipment, room was small, had to ask each day for towels

the restaurant and bar do not stay open late to accomodate residence

wifi availability was extremely awful

very close to the convention center (2 minutes walk), rooms very well isolated, free wifi, free starbucks coffee

to room have no clue on when it will be restored need to check out by 12 and were not offered late check out on

no atm for coin operated laundry machine and they did not allow coins to be bought at the front desk with a

breakfast was great, good variety. overall a very good experience!

cleanliness of the room and breakfast

room, breakfast, room service was super good, everything seems to be neat, i really enjoy my stay

breakfast was nice but some items were empty ie: bagels, bread,

over charged me and said it was for laundry and a broken coffee machine and i didn't do any laundry there nor

since there is no room service during the covid 19, i have to ask for towel each night

it was easy to get a late check out until 2pm

gym very small

no room service

i told reception whi were going ro contact laundry and get back to me

hotel is very lovely, the bar and restaurants are all nice, too

idk what the official criteria is but to me, if a hotel does not have 24-hr room service; it is not a 5-star

room service was the worst food i ve ever experienced and cost over $100 and was inedible

no room service

they have laundry room so you just need to exchange for coins at the front desk

laundry machines are not enough

there is a laundry room for the exclusive use of guests: it has 2 washing machines ($2

pool, steam room, gym, nice clean comfortable suite with kitchen, makeup table by closet

rooms are spacious and in good condition

staff has to open the laundry room door for you bc the room key doesn't work

walking distance to avaya stadium. free laundry room

clean and quiet. free laundry!

strong wifi, spacious and clean rooms, friendly staff, free laundry

staff is incredible and very helpful! love 24/7 coffee, love the free laundry.

website had suggested there was laundry on site which wasn't the case, but there was a laundromat a short drive

only downside was room was #100 and on the ground floor next to the laundry / housekeeping area, so in the

the breakfast was very basic and also the serving area was cramped.

nice location full breakfast ud83dude0b

was very comfortable & i loved the amenities provided tolitetries, microwave,fridge, continental breakfast

the staff, the pool area, & not to mention the room, it was exceptional

thank goodness for wifi tho because our at&t coverage was not the great

the gym was awesome

hotel has a bar that serves small plates, we had some flatbread pizzas and they were good and not overpriced

thankfully i had the safety bar in place

there is a laundry room and also an exercise room (did not use)

convenient guest laundry

added bonus was the coin laundry

pricing was very affordable, there's a pool, workout area and laundry room

i'm thinking the laundry room may have been under or very

and layout of the room, amenities, laundry facilities, filtered water availability, front desk staff, comfortable

coin laundry machine is always occupied

clean, modern and beautifully decorated. craig in the bar was amazing. i d love to come back.

we also ate and drank at the bar on the first floor

they have no food, no bar ,no maid service ,it seems they should let that slide

someone stole my brand new laundry soap out of the back of my truck.

was very friendly, bed was comfortable, room was clean, great to have breakfast available in the morning (coffee

pool was nice

thought the breakfast was a little skimpy

no breakfast but told great place to go.

our room was across from hotel laundry room. a lot of noise pre 4 am

parking too costly - not told ahead no breakfast - thought it was included bathroom needs safety bar on other

park your car it's $13 per car & we had 2 cars, then the pet fee of $50, these are understandable but it was

us that he downs qualify as a therapy dog under the hotel policy that he is classified as a pet according

newer or more recently remodeled; clean room & comfortable bedding; free wifi

location is good. laundry is a bonus.

rooms were small, bar was closed, and the spa was beyond filthy.

great breakfast bistro

not have breakfast

the gym needs to add more dumbbells as they don't have a complete set (maximum is 15lbs)

i could not find laundry room

cleaned room, nice with the laundry room

close to the airport. 24hr reception. friendly staff. laundry service.

no online payment laundry machine.

something that we came across (for future travel), was the in-house guest laundry room, which would come in

passage by the laundry room was ugly.

my room was right under the laundry room the washers are really loud

no laundry facility

guest laundry is very second hand

we had the room right above the laundry room

there is a fitness room and coin operated laundry room

on 1st floor as requested was great but right across was the laundry facilities and the crew was very loud early

and the laundry room was large and very clean

the on-site laundry was convenient after several days of travel

i didn t use them, but the fitness room and laundry facilities looked very nice

he sent the shuttle to come get us when we dropped off our rental car before we even called

the lobby, the bar and overall hotel

one small complaint is that if you advertise as pet-friendly and you charge a $75 pet fee, there should be an

the bar and rest were closed for labor day and there was nothing open nearby

convince to the airport . shuttle was very convenient. bar and menu were very good

like always holiday inn have a fresh renovated rooms and free parking

free parking , free breakfast

also, lots of free parking

cleanliness, breakfast, amenities, location

breakfast prep cook allicia g

as if there was a laundry room next door

no laundry facilities or work out room

and surprisingly the breakfast was delicious

oh and free parking

wifi kept disconnecting, or choking every few minutes

especially staff who picked me up to laundry facility are really helpful for us

we check in late and i asked about laundry facilities

fact you have shuttle is great

wifi is always so slow, other than that, everything else was perfect.

shuttle bus contact difficult if you do not have a mobile(cell) phone.

the laundry rooms only cost me 2$ a load, that was to wash &

breakfast was great! laundry room for guests was a great plus! the room was spacious and cozy!!

pool was a little small and there didn t seem to be a manager on duty to watch over the pool area

pool clean, breakfast very nice and a full

my family enjoyed the heated pool

suites due to the pandemic we had to walk all the way out and around through the residences laundry and there

coin laundry machines; pool and gym. the breakfast was good. good internet.

heater was broke in pool. no bathtub in my room.

the heated pool as well

i wanted to enjoy the pool but we didn t have time too

complimentary coffee and water at bar in lobby

staff was nice very under staffed though (poor kids) and management was no where to be found… 4 times we

the gym was well appointed

nice lounge / bar area where we were able to relax with food in the evening and kids play board games

room was next to the gym and in the early morning i was woken up to banging

i'd recommend a covered building parking and i'd say it's perfect!

the bar was friendly and the food was also good.

gym, location, staff

i appreciated that the gym was open, and i enjoyed the bar.

parking and location

no place to do laundry

they have room service but no one says anything to the customers

to the airport with shuttle service

airport shuttles only hold 9 passengers and when we needed the 4:30 a

sushi in the lobby was good and the gym was small but well equipped

- in small plaza with starbucks, gas station and 3-4 small restaurants - small but functioning laundry facility

they had a more environmentally responsible cleaning/laundry policy

parking is easy and free

lots of parking available

the pool, hot tub, and breakfast were all excellent