laundry facilities were down continuously

this swimming pool we were promised the swimming pool and did not have one no place to do the laundry dishes

laundry in the hallways at 8pm, some disrepair in general, facilities need some work

they advertise that there is laundry service on site/laundry room

the pool wasn t open

laundry room on property is handy for longer stays and it was very clean

staff was great. room was nice comfortable and quiet laundry services.

spacious room. quarters are provided for the laundry.

there was laundry facilities on the premise

no breakfast, but free laundry was nice !!!

just wish the bar was done

my kids used both the indoor & outdoor pools

i would suggest a late night, room service menu

parking was close to room

location and proximity to cinci open. lobby and bar were great too.

was someone in laundry room that looked like they were homeless and there to wash their clothes

very clean. no signs of any bugs. no foul smells. pool and hot tub were clean and clear

your own waffles in a waffle maker which sucks when your trying to make waffles for yourself and kids

also, our kids didn't get to use the pool but we saw lots of other families using it and they seemed to be

nice clean room, comfortable bed, peaceful, nice amenities, convenient parking

it also was nice that they offered breakfast, so we started our day off well

staff, clean and comfortable rooms, great breakfast

breakfast attendant could have been a little nicer

pool did not seem heated as was mentioned and found ants in our room but not a crazy amount.

clean, well staffed and good breakfast

the lobby was so loud, groups of people were sitting around drinking while the kids were standing in the walkways

they didn't have room service

pool was a lil small

less chlorine in the pool!

and to pay so much for a room, you would think the wifi would be free but it wasn't

had just been one instance that could not be helped but the fire in the laundry room late at night, on thursday

laundry room needs updated and wi-fi little weak but all luther the ga easily over satisfied me

laundry on sight only a dollar wash and a dollar to dry very friendly staff

the staffs searched through the laundry, found it and returned

the price of the hotel and the laundry room.

the staff was pleasant. the parking was great. the area location was great.

(maybe a day working in the laundry would help her appreciate the job she has

no change machine in the laundry room and no hot tube

very clean and the breakfast was good. nice gym and pool area.

full size refrigerator and kitchen area

get a chance to swim due to large number of young children in the pool

the laundry area was clean, and appeared very affordable

to use hand towels for wash clothes because laundry was behind

he said ok, went in the laundry room and grabbed some out of the dryer i assume

there was not many parking due to parking lot constructions

the room was really nice. the breakfast was good.

paper beside the roll wr started with, more than just 2 towels for 3 people and a disposable laundry bag in

a lot of young kids!

location, breakfast, staff

from the lady at the front desk at night to the cleaning lady's and the breakfast and morning desk person we

my myself and my dog very quiet, great beds spacious rooms great location however the pet fees are a little

great location. peace-full setting. friendly staff. great breakfast.

like that breakfast was included, and also everything ran smoothly

not enough time to try breakfast

breakfast person just made it a bit uncomfortable when getting breakfast

staff, the staff 3rd shift and breakfast

didn't offer laundry service, only coin laundry.

breakfast was just ok

the breakfast was hot & delicious

it was nice having a full kitchen to use also

breakfast was good and staff service great.

pool was nice and clean, there was a laundry for guests

one laundry room for a hotel that has a lot of rooms

to the main building and they said they didn t have any, and he directed me to the employee laundry room and

quiet, kind, helpful staff, good breakfast, laundry facilities!

check in process, friendly staff, easy to access room, clean, parking, laundry room, breakfast

complimentary breakfast was the best!

friendly staff! great breakfast food and variety! large rooms with kitchenette!

of space, nice kitchen, a tv that can swivel towards the bed or the couch, spacious shower area

nice facilities including indoor pool

breakfast was very nice. great option!

laundry facilities available with one washer and dryer

) i also like the fact that the comfort suites had coin laundry if one ever needed to do laundry

awesome staff. nice breakfast. the pool was great.

not enough parking spaces in the parking lot

there was a good selection of restaurants within walking distance (like just across the hotel parking lot)

my grandkids loved it and the pool

staff, very accommodating, good morning breakfast

breakfast was great

for indoor pool were minimal, especially compared to the fitness room

for a day of upgraded wifi but only got 4 hours worth

the last time we were there, there were a bunch of kids that used the pool the whole day saturday and the

cobwebs in the corners where the curtains hung, the room had a distinct odor of a weight room/gym

construction stuff i barely found the parking spot and the room was so small

the side exits to parking lot were hard to navigate with a rolling suitcase since the sidewalk ended at a

the suite was nice! the pool and hot tub were great. staff were friendly and attentive!

breakfast bar was. good and reasonable

parking

in elevator, short on towels and when requested needed to go to front desk to get them (no room service) mold

restaurant and bar were not operating

indoor heated pool was great for kids but hot for adults just supervising in a chair

how ridiculous to work out while someone is doing laundry in the same space

the parking lot was limited but was able to find a place to park

wish the pool opened a little earlier because we checked in late and thought we would swim after breakfast

the breakfast can be improved. no activities late night hotel bar

gym doesn't have a door but it's not big deal.

it was very clean and the pool was very warm.

other guests in the hall talking to loud and kids running up and down the hall

very clean the pool and spa were awesome

i thought it was strange that they did not have room service on the weekend.

the bar was closed the entire stay

the breakfast buffet

also had issues connecting to the wifi

friendly and helpfull staff, good breakfast, clean and comfy rooms, pool and gym are great;-) parking good

breakfast was a knockout

and wifi did not work following a power outage

no fridge, no microwave in room, laundry was 1 machine for the whole facility&

rooms were not clean, my pillow case had mildew all over one side they did not pick up our room service order

their customers services during checking and breakfast

breakfast and amenities

didn't take advantage of breakfast. location was very good for us.

the laundry facility could be cleaner than current status, the machines were quite dirty inside

no hot breakfast.

we enjoyed our stay and breakfast was great

nice and big very beautiful elegant food was great love the waffles and the fact it had indoor pool was great

large pool, large rooms and a good breakfast.

nothing works: laundry machine, pancake machine, communal fridge, threadmill, all at of order

breakfast was mediocre, but most hotels seem to be mediocre now.

nice tv, parking was free and easy

the breakfast was very nice. lobby cookies also nice!

people arguing into the night in the parking lot until police were called

no laundry facilities

everything from the parking lot to the room to thebreakfast and also the workers of the hotel.

the pool water looked a little cloudy and pool had a heavy chlorine smell.

the bed was comfortable. convenient parking. lobby was very welcoming.

the pool was cold

the laundry and gym areas were well appointed and clean

we loved having the small kitchen area with refrigerator, and generally the whole space was lovely

cleanliness, rooms, pool and breakfasts were all terrific but the outstanding feature was the staff

liked the rooms that had a kitchenette with full sized refrigerators for extended stays

breakfast, spacious gym, large room with kitchen

laundry facilities too

kitchenette, self-serve laundry area, clean bathroom

laundry facility was a big plus

value the area the convenience, the clean rooms laundry facility is a nice size but workout room is a good size

liked having in room toaster and 24 hour laundry and exercise access.

breakfast we would not have to pay for breakfast

no free breakfast included (you need to pay for it)

t care for the breakfast choices so we just went to a restaurant

staff was rude, also lied about the pool being open

the pool is close

pool area was clean and inviting

breakfast not being included in the price

coffee bar not run well. everything else was very well run

pool and spa closed and an alarm in another room at 6am going off for 10 minutes

it didnt have a continental breakfast but i knew that making the reservations

i didna ? ? t like how small the pool was & that it didna ? ? t have a jacuzzi for the adults.

parking lot was well lit, felt very safe and that is very important

no eggs at breakfast

nice variety on breakfast offerings and breakfast attendant tina does a great job

we didn't have a chance to utilize the pool or fitness center, but that's an added bonus if you have the time

leaking from roof in work out room and middle of lobby with bins and signs/laundry bins collecting water

worn, frayed, mold in shower, stained mattress, rude staff, overflowing trash cans, dirty laundry on the floor

the bar was never open

breakfast was great happy hour and my kids loved the pool

happy hour and breakfast.

i really liked the fact that they had on site laundry facilities

was ok the only thing i didn't like was the room was by the laundry room and it was loud you could hear

said laundry for guests

our room was very clean and the spa tub was comfortable and clean the hallways smelled nice

parking lot needs repaved

clean rooms and a nice pool

more handicap parking in the rear would be nice, easier access to the elevators

breakfast in a bag encouraged the customers to take the food as they left

the lights were off no one one in the parking lot it was shut down

staff at the breakfast was great

the pool was great for the kids

put us in a room right next to a bar playing loud music at two in the morning

my party and i was very uncomfortable and nervous because of the number of kids without parental/adult supervision

we stayed on a weekend and it was tough finding parking near the hotel, super busy.

kids running and screaming in hall

having laundry facilities available but a number of machines were out of order during our stay

location friendly staff great room, pool, restaurant bar .

we were traveling with two young kids

holloween party with kids running all over and no parking space was a bit overwhelming.

holloween party with kids running all over and no parking space was a bit overwhelming.

well it s not a jacuzzi so it wouldn t do that, then the guy behind her said that a bunch of kids some how

pool was the right side for families with young kids

before check out and our room key card was already shut off and wouldn't allow us to access the pool

we were in the city already and were given an early check in

pool was way to small

suite with big kitchen

the sofa was not comfortable and the kitchen table was very wobbly. the breakfast was just okay.

breakfast and the fact that you are pet friendly

the kids had to come in and out to go to the bathroom all night

i booked and paid ahead of time, when my wife and i were running very late, my kids were able to get into the

large room. nice kitchen.

also the complimentary breakfast had a great

rooms as we walk past was very polite the hotel was clean i liked that when you reserve the pool you have to

breakfast was tasty and they had a wide variety to choose from and the pool was heated

aren t dealbreakers by any means but the pool was very small

the staff were helpful for questions about the wi-fi and change for the laundry

kids were knocking on my door and running away.

the children enjoyed the pool and it was well maintained

perfect location for our kids birthday trip close to fun activities

lots of running kids at 2am. but thats not the hotels fault.

the laundry machines and dryers were new and free for guest use

breakfast ends too early during week.

food was meh but the rooms have kitchenettes

staff is always friendly and helpful, and lthe kitchen in the room is perfect when you have a toddler

mostly the pool

no breakfast for the money paying

lobby/bar area and pool

pool at this particular property is pretty tiny, though that probably isn t a big deal for most

of covid the pool and bar were closed

pet friendly, including cats

friendly and helpful front desk staff, comfortable beds and pet-friendly; what more could you ask for

the water in the pool was warm enough to enjoy

the bar tender was very nice.

good parking and safety

to small, no morning room service, vending prices were outrageous and only available at the front desk

location to the laundry services - stuffy near it

laundry is convenient

no blanket for cough bed, floors was dirty when we got there, tolit sits so low to the ground, laundry was on

the convenience of the onsite laundry facility

laundry facilities were perfect and loved that they accepted credit cards

pool was not available, the washer for self service laundry was unavailable and the rooms were clean but could

clean, great breakfast, great accommodations for the price!!

staff was helpful and pleasant; conveniently located to restaurants and our destination, free parking

hard to find a parking spot with trucks and trailers in a lot of the parking spots

pool closed........had to book it to use.........

they said there were some in laundry but it wasn't ready yet

requested room service and only received 1 of 4 nights

also the bar has the coldest beer i ve ever had

no free breakfast.

breakfast was great

that is all i liked oh yeah laundry room that was ok

there was alot of rooms open and they were letting other people check in as i sat in the parking lot trying to

com was both the cancel it because they did not have truck parking

there is an elevator and free parking

pool is covered up not working the property is dirty grass is overgrown broke down cars in the parking lot doesn

front desk says can't make change for laundry

the gym was great. the laundry was great. the customer service was awesome.

pool could have been a little warmer

extremely clean & helpful. breakfast was very nice!

clean towels, no room service, no working remotes, no breakfast, no working hot tub, no access to gym equipment

thing i don't like is laundry room needs new washer and dryers also upgrade shampoo lotion conditioner to all

i love the full-size kitchen.

the staff was nice. i liked the complementary breakfast. it was quiet and the area seemed safe

rooms and kitchens are in excellent condition and clean

room,curtains,carpet,lampshade, refridgerator pool had oily layer on top of water so didn't

parking could have been clearer of snow out of the way

the wifi needs to be better

early check in the associate who printed a few things from her computer for me

front desk very nice ask if we wanted first, second floor, we stayed in first floor close to pool

that are usually included in other hotel packages are not, such as breakfast (extra charge) and wifi (password

pool was closed for whatever reason and the laundry facility was closed as well

the pool was closed, yes we wanted to let the kids have time with cousins in the pool and the laundry was closed

i wasn't concerned about my car being broken into, the outside along with the inside lobby, laundry room,

loved the laundry service even though a little pricey

like the updates, more modern rooms, pool, laundry and exercise space

staff, shower, bar area

at the waterpark, very little adult supervision of kids and kiddie pool was freezing

my last stay there was a very large group of sports parents/kids who literally took over the lobby for their

the breakfast room was hard to find, the parking was kind of under construction.

wifi sucked

there no laundry bag available to place dirty clothes in

wifi was slow

parking could be better but that s not that big of deal.

the heated pool

pool not warm enough

could use a laundry facility within the hotel.

large rooms with comfortable beds and couch and very nice complementary breakfast.

in parking lot late at night

pool was so chlorinated could barely be in the area and kids could not swim in it

nice clean room and convenient parking

laundry facility on-site was awesome

laundry machines could use a little clean up

very helpful staff. inexpensive nearby restaurants. onsite laundry facilities.

april in the breakfast area was so sweet and accommodating

they had cut up grilled polish sausage with scramble eggs hash browns and a waffle bar ( wirh chocolate chips

more selection for breakfast and the pool could be warmer, but just a minor change.

more selection for breakfast and the pool could be warmer, but just a minor change.

very clean abd modern room. but breakfast isn't great

good gym and pool

good gym and pool

.pool closed for maintenance we weren't going to use it anyway

breakfast was great

the breakfast was convenient and good

the pool was very nice

the pool seemed dirty or cloudy. my friend would not swim.

one staff member stated the pool was open but it actually was not however they were not rude nor dismissive

was extremely friendly from check out to service during breakfast

had ev chargers, which i had called and asked about & was told there were none

only thing i didn t enjoy but my stay was above me we had noisy kids

pancake or waffle maker for the breakfast was the only thing missing.

staff was very professional, rate was really good, they have good breakfast, the place is updated and was very

staff was very friendly, breakfast was provided and had a great selection, the room was clean and the bed

i left everyday before breakfast.

breakfast was great

everything was clean & comfortable. breakfast was ready and delicious.

a great breakfast, pool, workout facility, a basketball court was a plus, and laundry facility

kitchenette was a pleasant surprise

the room that was originally reserved so the upgraded us with two adjoining rooms for us and the kids

that there was not hot tub by the pool

pool was closed