staff, location, food, cleanliness, pet friendly, free parking

great location, great bar and cosy clean room

ease of checking in and on street parking.

was very hot in the hotel and the water from the taps was boiling,which may be dangerous for kids

when turned off, could hear it all night and to make it worse there is extractor fans from the kitchen and hotel

laundry in the corridors

s a beautiful hotel to go for a short break and relax with thermal pool and spa

great bar area that radiates atmosphere , first class restaurant , great food , and breakfast that caters for

the treetop spa pool and rooms were perfect to enjoy, even in the rain

perfect spot for sitting and having a few drinks and chilling in the pool

this place is amazing friendly staff welcoming reception amazing breakfast clean and fresh rooms laundry left

was great big bed and we got room service both nights the food was top class 100% would stay again to try the

check in was great & accommodated an early check in to allow me to get ready

lovely breakfast and never any queueing

the bed was so comfy, breakfast absolutely fantastic on both mornings

having to fill in laundry/ tea coffee forms, was there for a break not to do paperwork

the breakfast was okay but thought it might have been better!

highly recommend for a date night get away, restaurant and bar is fabulous

location close to town also and bar looked nice but didn t get to visit so

location with free car parking and shops nearby

housekeeping still cleaning rooms at 5pm with laundry and trays all over the hallway

pure luxury, hotel was fab, food was delicious and spa was great also

fabulous gym and spa

also its proximity to belfast by train, meant we did not have to drive there and battle with parking

ni and have stayed in the hotel on numerous occasions and are well aware of the protocol of the parking

ruben the young bar man was amazing

the breakfast was excellent, plentiful and provided an abundance of choice

late check and early check was 20 per hour (which is super expensive) even things like the wifi was an extra

ample parking, great restaurant

the best breakfast choice in any hotel i have stayed in

fi weak once away from breakfast area but maybe a rest from the dreaded facebook and email is a good thing

big tv, good wifi

breakfast was superb

loads of parking, honesty bar was a lovely touch although did use

the breakfast was fabulous, the room comfortable, wifi reliable and free parking was appreciated

was poor at best and the laundry service was shocking despite asking via email before we checked in

gym and spa was awesome

i had requested an early check in and agreed to pay the charge however the weather was very bad travel li g

hotel and brilliant pool , great for kids with plenty of entertainment

good selection for breakfast hair dryer & iron car parking

laundry and dirty dishes lay in corridors all evening and through to next morning

i sent a casual linen dress for laundry expecting it to be washed and pressed but instead it was dry cleaned

room service had a tray charge of 5 which i didn t know about before ordering, or before

the bar was the old titanic offices and was very tastefully decorated

friendly staff great service lovely food nothing to much trouble central to everything room service was excellent

restaurant food really enjoyable and service from bar and restaurant staff, and manager all top class

however, despite requesting a river view, i was allocated a room near the gym and outside toilets, which resulted

couldn t get room service after certain hours, i m not sure if this was covid related or the hotel policy

access to wifi and willingness of the staff to help getting access.

even though it rained a little the wifi was just brilliant in our room, my son enjoyed the youtube videos

for 1 night with kids 11 and 7

the kids very much enjoyed the free chocolate bar on arrival

vending machine for kids

to feel very welcome breakfast was lovely felt very relaxed at it the staff were helpful and friendly

we felt he purposely did not give us the room at 3 pm

the laundry service was unacceptable

they also have laundry service, they have laundry bag prepared for the travellers in the room (not sure if it

convenient location, staff organised early check in.

negative was kids had to leave bar at 9

the wifi was very good too

corridors dirty with trays and laundry at

the location the staff the architecture the shower was nice and hot good wifi

room service was also excellent

we ordered room service and the food was phenomenal, some of the best hotel food i ve ever had

we loved it and will be back with the kids and friends

there were dirty trays and bags of laundry lying scattered all over the landing on the level we were staying

saturday night wouldn’t be ideal for those with young kids

minus the kids

10 tray charge for room service

lively outdoor dining, indoor restaurant and music and bar on the roof

service in all areas of the hotel that we used - reception, room service, cocktail bar, berts jazz bar & the

it was going to be too late to use it due to travel arrangements after checkout to pick up our kids

breakfast plenty of choice and such a beautiful room

i asked for a pot of tea for room service, they first brought milk and sugar, no tea and then a housekeeper

breakfast was fantastic location spot onud83dude0dud83dude0d

hallways dirty and stained, tea/coffee/mugs not replaced daily, staff didn t know about their laundry, tv or

of the walls in the corridors are more akin to the back of hotel services - like the kitchen/ laundry areas

room service food was a little cold but was still nice

they accomodated my request of early check in.. and the breakfast!

the wifi was consistently strong

did not have a washing machine which was advertised, laundry room was locked (even using the master key)

not very helpful with laundry options

size was a bit small, also not many places to hang towels in the bathroom, let alone your little laundry items

the food tasted great and the coffee machines make great coffee and hot chocolate etc

early check in with no charge

teas); several really nice common areas w comfy sofas & books to relax in; very comfy bed; laundry & a gym w

there was a laundry onsite, the driers didn't work well

we used restaurant, gym and laundry as well

the 24 hr laundry room was nice, too

have improved this stay would have been a bathrobe but i understand this creates more unnecessary laundry which

couple of times we were in loft and staff using also with laundry trolley

some laundry came back damp

came back one evening to find all dirty laundry in a pile on my room floor, bed was still unmade, courtesy

attentive especially doorman and grand cafe staff room fantastic bed so comfy and toiletries and laundry first

there was no warning about the master switch and one of the kids turned it off when going to bed and we couldn

when they did take towels for laundry they werent replaced

breakfast was very expensive

, the kids loved the pool and the whole stay was so enjoyable

they also gave our two kids free cookies and milk at night

size room double deluxe, all facilities were good, wifi worked well

from the pillows, not sure if a cleanliness issue or based on the detergent they use to clean the laundry

reception, noisy hallways, strange and badly maintained bathroom, laundry in front of elevators not good

5 minute walk to laundry

we liked the laundry service plus the extremely spacious rooms - exceptional for an ibis hotel

the staff were very friendly, check in was easy and as our room was ready we were given an early check in

good location. they do laundry.

breakfast was great. as was the fact we could get early check in.

no gym/exercise facilities, small bar.

staff were great, bar area was nice and well equipped, gym was small but functional

got an early check in as the room was available! great service.

vegetarian food selection, both at dinner and breakfast.

clean finola and the team couldn t do enough for you - the other leader at the bar on the sunday really chatty

lovely lilttle courtyard and loads of games for the kids to play with in the communal areas

welcome drink on arrival which we had in the bar area where there were board games and pool table

staff, room , food, location, bar in other words everything amazing !!!

at half past 7 on the sunday morning a lorry arrived and the laundry crates were being loaded

traffic noise from street, 5am sounded like beer wagon arrived, then laundry trolleys being loaded all very

cold during the night) and our young baby came home with her first cold; bathrooms very pokey; no laundry bags

their air conditioning wasn t up an running. laundry service wasn t available.

service was great (mr james), the laundry service bundle package was value for money as

of laundry facilities and no towel bars in bath, so hanging your towel necessitated hanging on shower

the staff was very friendly, able to get laundry done by the hotel and the food was amazing

bath towels small but got extra. no laundry bags

new places for family kids were suggested, food was served with a smile

wifi could be a little better but that's my only issue with the hotel.

dirty laundry found, dirty bed. tv didn t work

- one day provided a bath towel with s sticker from the laundry company in it - one day provided a random

wifi could be better

breakfast was fantastic! a wonderful variety of fabulous food.

staff were very accommodating with an early check in as we were attending a wedding near by.

good location, fairly comfortable room. laundry service is good. solid hotel

laundry is sent out and returned that evening

great location, great hotel great breakfast able to get soda bread and potato bread

breakfast being charged through booking

g nutella to the selection of sauces for the pancakes for kids

our bus experience was booked for us and the laundry service was fabulous

it would be good to have a laundry

00pm we still did have our room due to issues with laundry

breakfast service.

little bit of a wait to get room , nothing too major. the bar helped with the wait

they also had laundry service

they have laundry service

assisted us with sending off a bag of laundry to be done with no issues

appreciated reasonable laundry service

the laundry service was very efficient and reasonably priced, per bag if you preferred

laundry service was a huge help

instructions on laundry etc

staff at front desk need to be educated on laundry drop off process for customers

did laundry but very expensive

laundry services way overpriced

the breakfast was excellent with everything you could wish for

automatic front doors stayed open making the reception and bar areas cold

no room service option

wifi connection is quite poor. breakfast is too expensive.

ten minute walk to woodworkers bar (part of the lavery bar) a cracking craft ale bar

the wifi signal was weak, but that is a small thing, everything else was great!

78 for breakfast with three kids was excessive

the bar and dining area is gorgeous and the function are is lovely

the bar and restaurant are well presented by both look and staff

also the bar and the restaurant are just so beautiful and great food/drinks

brilliant room service

spa bath was just a bath with bubbles

late check out of 12pm was also great

2 breakfasts to the one room and got charged for room service for each breakfast even though they were coming

extra fans in the rooms,room service was very pricy for our breakfast to be brought to our room after paying

lost part of my laundry through their

there was a trolley for the laundry on the landing which was causing an obstruction in getting to the room

staff were superb! friendly, welcoming and accommodating. free wifi.

no bar or breakfast

everything at from the bar wasn t open and no food

bags of laundry on landing

an added bonus was a washer for laundry

plumbing and laundry appears loud

it was the laundry truck downstairs

it would be nice if there was complimentary laundry detergent, as well as cooking oil.

we loved that most of guests were with kids, that made family friendly atmosphere

staff were so excellent with the kids

amazing spa treatment room so clean and comfortable staff friendly professional and helpful

it was easy to find & they accommodated early check in

felt safe and was about 12 pound in a taxi to get to the city really enjoyed sitting outside the bar the pool

laundry was outstanding

access to a reasonable priced laundry. the one quoted was way over the top.

laundry service was very expensive

love the restaurant, bar with dj playing great music, fantastic bar staff, also r&b night upstairs

perfect night away without the kids

the wifi worked well compared to some other hotels i have stayed at

wifi a bit spotty for the phone but okay for tablets (we were at far end of building)

breakfast was lovely

wifi was poor

parking and spacious room with good heating plus restaurant and bar on premises and breakfast

no laundry service and no robes - minor stuff

beds, the gardens, the restaurant, the staff, had good on site parking, had interesting historical features,

we also went for some light lunch in the lounge bar the next day, which is such a relaxing and homely place to

no room service available

breakfast, as in all hastings hotels, was outstanding