location was great. bed comfy. parking great.

even when asking to be let into the fitness area, it still wasn t mentioned that there would be no shower

also hanging out in the parking area in front of my room, i was concerned about possible damage to vehicles

the only issue was the quality of the breakfast other than that was a great experience thank

very clean room and easy access to unload luggage and pet. staff very friendly and helpful.

laundry room on each floor

laundry rooms should not be allowed to operate past 11 pm when they are next to a guest s room

drywall dust in rooms, pool and gym center were not in service

clean to a glance but not a deep clean hard to find parking

stayed one night on our way through the area but room was comfortable and clean and breakfast was great (pancake

fault of the hotel, but due to covid restrictions, housekeeping, laundry, and hot meals were not available during

bed sheets smelled like sweat or like they left laundry sitting wet and then put it in the dryer

the gym should have free weights and better gym equipment.

good location, lots of parking

rooms were ok size, pool and gym were great, check in was easy.

laundry service

(like a wet laundry that is not dried well) there s no free bottled water

no laundry generally the rooms and all seems older

having to get them replaced which is inconvenient, weird smell in the room and no place to do laundry for long

would have been nice to include breakfast

the pool and jacuzzi was amazing the room was excellent ud83dudc4c

the late check out, since we didn't sleep through the night

kids screaming up and down the hallway late at night....

restaurant was great to have downstairs after a long flight with kids

price and room service!

this is not a criticism, if i were a long term guest, laundry facilities within the suite would be greatly

the hotel even has a laundry you can use

if i wasn t near at the laundry place!

dryers in laundry room weren t working, we had to switch between 3 machines to get it somewhat manageable

had everything we needed: kitchen, wifi, good breakfast, laundry room, free parking.

no laundry service active sat and sunday

the laundry room has sewer smell

very comfortable beds quick maintenance to fix tv balcony with chairs & table free wifi & free parking staff

the beds were comfy. loved the pool but disappointed in whirlpool not working to full potential

the room was clean and comfortable, the pool was awesome

breakfast was excellent. pool,hot tub, and gym were exceptional ud83dudc4c

staff room location gym

seemed to have a nice open bar and restaurant with large tv sports on

rooms and facilities like gym and breakfast were exceptional

room not very clean and old carpet

laundry room is in the basement and needs a key to access

next morning a wonderful gent at the desk was only too happy to go to the laundry and get me 2 facecloths

a nice room, excellent facilities and a really good breakfast.

clean, courteous staff and perfect breakfast area

breakfast selection was nice, especially the potatoes on the saturday morning

then the property said they would check with the linen/laundry staff

free breakfast

clean, new amenities. very professional staff, good location and ample parking

great location, clean pool area, and large rooms

i am fond of breakfast of that hotel

also, the hotel has laundry and fitness centre, required for a family

wifi works very well. comfortable bed.

little kitchen area in the room was nice

the kitchen area

breakfast

was broken laundry was broken, hot tub jets broken my breakfast was gone bad

staff were always pleasant, polite and helpful. guest laundry room was a bonus and very useful

i also like that there's laundry facilities if needed

disappointment for the kids and

front desk service, room service, broken phone in room

relaxing atmosphere, free parking, there is also a laundry room in

guest laundry was great and fast wifi

great location, close to the airport. laundry facilities very clean and machines worked well.

have been a sign in laundry room about cost and where to purchase laundry detergent

was doing their best to be accommodating, laundry on site was cheap and very much needed after my travels

i utilized the laundry mat which was fine and the pool, but disappointed that there was no hot tub

pool and gym facilities closed, but no mention of it when booking.

were too many cars hanging out in the parking lot at night

easy / convenient parking

property has a good gym

they have complimentary breakfast, free parking, self-service laundry and indoor pool

the on-site laundry facilities were a bonus along with the swimming pool

good breakfast, laundry room very useful and very spacious family suite

extremely poor wifi - windows didn't isolated well the noise from the road - had no cash for laundry, asked the

he was just a peon so was true but it was incredibly frustrating as i was waiting with my 3 young kids and it

also, having working laundry facilities on my floor was a bonus

a pool, a fitness room, laundry room, a restaurant/bar

one elevator working, guest laundry washing machine was 'out of order', and overall, the place was a little

location plenty parking great room very spacious with large jacuzzi thoroughly enjoyed the

the room was spacious, and the room service was great.

laundry service was good, should have another an extra washer/dryer

cleaning was not done properly. no laundry service

was only one handicap spot in the parking lot and it was taken, and we really needed one so it would ve been

the pool and slide, and being close to the airport were key reasons for us staying at the resort

breakfast is poor, no many choice. pool has high chlorine burning eyes. too small for swimming.

we had an issue with doing laundry, we were waiting for a gentleman to take his stuff out of the dryer for 2

i didn't the fact that you have to pay 8 dollars for laundry and you need to buy detergent too

laundry room can have a little device to pay with card or with tapping.

laundry procedures, not customer friendly.

a lot of different amenities available, such as laundry, pool, fitness centre etc

loved how the laundry room is big n spacious, opens 24/7 unlike other hotels

guest laundry onsite if you re staying longer

breakfast included, pool, rooms were perfect for family, comfortable beds!

the gym hours was short, would have been nice to have it 24hrs

the location is good, with lots of parking space

plenty of amenities, clean, and friendly service. the breakfast was excellent.

breakfast

breakfast finishing at 9 am (should be at 10 am).

front desk staff had no information us about the pet charge

the hotel is up-to-date and clean; the room is spacious and we love the private kitchen

quiet. clean pool, clean place overall. looks like a new hotel.

parking garage was 2 nights out of 3 full when we came back

i travelled with kids

location ,free parking,complimentary breakfast,staff was great

breakfast was good and pool was good for the kids

breakfast was included, and that was a plus with kids

com didn't specify that there was an extra $75 dollar fee for having a pet prior to reserving the

the variety of breakfast was different from day to day

appreciate having free wifi & parking

large room was very nice, the kitchenette and spa bath were a plus

in addition, although there was laundry facilities where you could do your own laundry, the hotel was not

the laundry facilities were out of order for the 6 days of our stay

no laundry bags

has laundry at facility, which is convenient

nice and clean property, away from all noise and distractions, new furniture and interior, laundry facilities

there was a laundry room which was free to use - great for families with young children

healthier options for breakfast (like natural yogurt, not always sugared and flavored) also the laundry service

i m impressed that the hotel has a laundry room

are free laundry services and for the location was good breakfast was very good with a good selection

the laundry option is another one

have been close to the laundry as it sounded like machines spinning

the location was central,the hotel was quiet and clean..there is also a laundry

location is great, very close to highway 401 hurontario exit and it was easy to find parking

booked originally for both gym and restaurant facilities, i arrived and was informed that both were closed

they changes the sheets every day we had a problem with the remote controller and the room service guy was

no laundry room for extended stays.

wish there was a pool

room service, they don t have wine glasses

covid out and about most places are limited to what they can give their customers as far as breakfast, but monte

was an extra charge for in-room service, and guests were not offered a free bottle of water in the room

laundry facilities were sub par, ended up going to a laundromat

put my laundry in the plastic bag and i couldn't find it the next day, thought the staff took it by

water pressure for shower. wifi didn t connect right away.

the breakfast was too dry.

breakfast #and placement of electrical outlets excellent wifi

parking at night was too far from the main building........husband has difficulty walking.

whole place is a full retreat package, sauna, steam, hot pool, indoor pool, excellent food, massages, the

parking spot was a little bit hard to navigate through

parking right outside the room

there was no place for a person coming alone to sit and read i didn't want to have to read in the bar lounge or

the coin-operated laundry was very much appreciated for my 5-night stay

clean and modern. laundry facilities.

i like that the rooms have microwaves, and there is a guest laundry. both really useful

wifi free one not very good ! site would always refer to the paying one to set up

it is easy to park, clean, has a pool, gym and the staff are friendly and helpful.

food at bar mason was quite good

bar mason food was great

no service to pet owners for dining

was expecting the gym to have better equipment

front desk staff and pet friendly

- we had 3 cup covers and 2 cups and only 1 tea bag only 1 sanitizing wipe in the bathroom the laundry area on

i had to pay for laundry and pay for detergent too. it should be free of cost.

having the pool to relax in was a nice feature

the property was well kept and parking lot was well lit.

available free parking.

the laundry room was clean and functioned very well

my devices couldn't get on the internet using the wifi, but that could also be their peculiarity, not the hotel

wifi worked well for our kids devices

parking was simple

location is across the street from where i am working and parking is included in the rate, saving me $12 a day

there is a coin laundry in the truck stop across the road

even their replacement pillows from their laundry had stains when handed to me

early check in awesome

no room service provided, breakfast had no option for vegetarian

nice rooms , has pool and spa . 8km from airport

and the laundry room very useful for a 5night stay

staff were courteous and helpful, laundry on site, breakfast included, reasonably priced.

our room was next to the laundry but we heard no noise at all

maybe the hotel should think about updating the laundry system

access to laundry facilities 24//7

location, good customer service, clean, coffee and tea available in the lobby, laundry room available, nice

laundry and fitness room available which i didn't use

gym, laundry etc. everything we needed and then some.

location is great. only 2 floors, easy to go up/down. has laundry onsite.

we made use of the breakfast, laundry

the laundry facilities were convenient, and while the pool was lovely, the water was a bit cool for my

free laundry

ultra modern room. very clean, great staff and facilities. even free to use the laundry.

the breakfast spread is good. love the laundry facility.

the laundry facilities, though small (4 washers and 4 dryers) included very high-end machines that had

well renovated, comfy beds and has a laundry that we can use for 2

the breakfast was filled with variety

kids liked the water slide and the rooms were fairly clean

parking was great and we did not have to pay for parking

the parking lot was empty and clearly there were not many people staying there at the time and as such

laundry was left with tags for laundry in the room and it wasn

only thing is that there are laundry facilities however soap machines need repair and we had a bit of trouble

one housekeeper explained that the laundry was outsourced to a third party and they were short on clean linens

i wish there was a hot tub and laundry facilities

one housekeeper explained that the laundry was outsourced to a third party and they were short on clean linens

the cleanliness and comfort was fantastic. the great laundry facility was convenient

priced hotel with no cleaning in rooms even after request one laundry machine for whole hotel hard to book no

the hotel has a laundry room for the guests to use, clean and well organized

pool, laundry, shuttle to airport, nice staff, quick cleaning service response, nice lobby and public

wifi connectivity sometimes spotty, laundry room a bit a grubby but at least they had one.

but, all bar and food services end at 7pm

ordered room service and it never showed up, had to order out. ice was in main house only

the parking lot had plenty of space

felt as if we d been given the kids lunch from last week

ample parking and a super easy check-in

the gym was good as was the laundry facility

room was across the hall from hotel facilities (i think it was the laundry)

cleaning staff was aware of late check out and did not disturb. excellent and too rare

no room service, lacking cleanliness. the tub in the bathroom didn't drain properly.

also, the wifi was open and unsecured, which makes it difficult to do business / work on the laptop

no laundry machines for ppl staying long

restaurant bar was good too

price for breakfast buffet was too expensive.

the gym is pretty good

right on their end always presented calm and happy faces :) the pool and gym were great for the kids

pool too much chlorine strong for the kids..

good breakfast and the kids loved it

the room has no netfliks, there's no good shows (basic cable) and no kitchen

cleanliness, excellent customer service. the pool was awesome.

everything was great. we were very happy with the stay rooms staff service breakfast.

which isn't a deal breaker for us but i would have preferred to do some laundry prior to returning home

no laundry facilities other than dry cleaning

gym, cosy bar, pizza place - everything in one spot

pet friendly was a big plus

localization and pet friendly good at check out. and the van drivers

as we were traveling as a family, it was very helpful to have a self-service guest laundry facility available

whirlpool in the room. spacious room, free parking

value as it was expensive without kitchen nor complimentary breakfast

had blocked the entrance for a period when we trying to leave the parking lot

comfortable room and cosy layout with lounge and kitchen area

asked if we could carry our buffet breakfast out to the bar area just a few steps away so we could watch a screen

walking distance to terminal 3. excellent gym, comfortable beds.

for kids and everyone else

we used the gym which had just

there were lots of kids in the pool so it didn't make for a very enjoyable hottub with it being directly attached

includes a full kitchen plus breakfast, as well as extra sleeping because of the sofa bed with laundry facilities

laundry room is not 24 hour, so if you want to wash clothes at 10:10pm, you won t be able to

loved that you got soap or dryer sheets with each purchase of a coin to do laundry

excellent hotel , loved the large room , high floor and kitchen - bright - super comfortable beds

the wifi was not working and no one could help me

little kitchen equipment wifi didn't work during several days and nobody do care of that (i had to request to

it was so spacious and also included a fireplace which made the place feel extra cozy

loved that the pool room was open late and quiet

convenience and that the gym was open and they made it feel safe and comfortable the covid

very large rooms, comfortable bed, great kitchen. the room is just amazing!

there is everything you need for a good holiday: we used the pool, laundry, bistro

location, from our window we could see planes landing so the kids were thrilled

hotel initially surpassed my expectations, small workout area, pool, and hot tub, nice rooms and layout, free

needed to have access to the pay wifi but cannot manage it and the staff couldn't help me because that was a

no restaurant. bar food was ok

clean, convenient, free parking, kitchen. great facilities including a laundry room.

especially towards the end of my stay kitchen staff could have been friendlier low quality laundry facilities

the suite was spacious. the bed was comfy. the breakfast was really good.

breakfast was delicious and different everyday

it was an excellent way of dealing with breakfast during covid.

to pay $10 for a cotton laundry bag who knows how long it was on the closet floor we were the only ones on the

very easy to walk to the shuttle train

from staff on arrival and we were able to have a very late check out

also, although the gym on the top floor is excellent, it would be great if it included one or two rowing machines

the room was great and very clean. there was even a dog bed and food and water dishes for my pet

we stayed in room 132 which was on the first floor right by an exit and directly across from the laundry

location close to family, updated main lobby and dining, available gym and laundry

nice staff ! was nice had gym laundry and breakfast!

all amenities (laundry, lockers) available

laundry wasn't available with the accommodation, it needed some arranges

it was not make up but moisturizer that is tinted and i explained that it washes off in the laundry

pool is so clean but not too big

the pool is so clean but not too big

breakfast ok, would have liked more hot choices

the room is nice, loved the pool and hot tub

self laundry service at reasonable price, pantry service

helpful personnel. laundry room. breakfast.

made use of the laundry and restaurant

staff couldn't use the pool or the hot tub or even the elevator because the hotel was over ran by kids couldn

the pool and hot tub were great

there is even a do it yourself laundry room

the staff are super nice and helpful, but the rooms, hallways, and especially the laundry room was a bit filthy

laundry room was occupied at all times, no tissue paper in the room, shampoo was empty when we

was beside the laundry room and the machines were very loud throughout the night woke up several times with the

laundry room on 5th floor was handy to my assigned room

excellent size small kitchenette and very comfortable bed and laundry facility

laundry, gym and pool both helpful for longer stays

it was like a condo with a kitchen

clean and extremely good room with kitchen inside every room. awesome hotel and rooms.

due to covid, we had to book a time at the pool, which was easy to do

there is laundry onsite

the common areas such as laundry, pool, and breakfast area were fine too

very friendly staff and they had a laundry which was great.

one of the two laundry machine sets doesn't work at all

wifi was a little convoluted to get into

big room ..laundry... big and very comfortable bed ...very nice staff and professional .

there could be more washer and dryers in the laundry room.

convenient laundry room for the guests

a definite plus is also a coin laundry in the basement and the staff is very friendly and professional

wifi was spotty at best

the laundry room accepted debit or credit cards

free laundry was a plus

the bed, the breakfast the room,and the laundry room. the elevator lobby.

additional charges: adding to the frustration, they accused me of not paying for laundry services

having laundry available was

the breakfast food. no laundry machine (self-service) which is cheaper

as a guest why pay for parking? why is there an early check in fee?

we stayed in hilton, marriott and ramada during the trip and my kids loved this room the most of all

the kids enjoyed the pool and the breakfast was really good.

there is a pool, work out facilitiy, bar & dining

laundry at the basement

the room smelled clean - like fresh laundry

the kitchen staff sent us off on our early flight with muffins and fruit which was very appreciated

pool and staff

very clean room friendly staff gym facility not the best, but has the basics and it is clean and large enough

staff helpful, hot breakfast, comfy beds, microwave, fridge, sauna, pool, laundry facilities, patio, miscellaneous

boyfriend and i couldnt sleep because we were itching, not sure if its just the laundry soap they use or bed

often having to wait due to staff in the elevator with their laundry bins

should have more than one self service washing machine and dryer for the whole hotel when doing laundry and

, i would never smoke in the room, went back up with the employee and told them all i smelt was laundry from

lots of noise from the bar and kids running around

room was big and clean, staff very friendly and the pool was great for the kids to play

they have a pool and a well stocked gym for people who are jet lagged and wake up early or can t sleep

good gym

he helped me with the check in process and could see we had had a rough day, he gave my four kids and i free

also has laundry

many extra features in the room including dishwasher, outside relaxation area, outdoor pool, barbque area,

only complaint i have is the pool was not a salt water pool

convenience to airport, free breakfast and late check out time

love that they have gym and indoor pool

wanted to do some laundry and they had no change at the front desk which was very irritating

parking was full

beds, they have a small gym, a swimming pool, a hot tab

room spacious, beds comfy breakfast good, loved the pool (especially the kids)

the elevator doors close too quickly for someone with a cane, walker or a pet

suggest using a good or better anti-static softener in your laundry wash cycle

laundry is very bad

one of the reasons we chose this hotel was for laundry

one woman almost ran my three year old daughter down with a huge bag of laundry

laundry facility on premises. required towels were delivered daily

the laundry facilities were not operational

excellent breakfast and parking

for an early check in which was able to be accommodated room and hotel was super clean and impressive for

the room was wonderful and the breakfast was included and excellent

very good breakfast with everything you need

young families there with kids to swim and hotel would not let them cancel

breakfast and the kitchen section in the room

clean, modern, attractive, breakfast and wifi included, only real option in the area

the kids were hoping the pool was open, but we understand why it wasn t

the kids were hoping the pool was open, but we understand why it wasn t

no laundry service, which should have been there

i can hear people from upstairs pulling their luggage; neighbour taking shower; the laundry room running the

i was put in a room that was beside the heating and laundry room the heating system was not working well so i

wifi was weak

the quiet room. good wifi. great breakfast! good location

free laundry is great to have

laundry and gym access

free airport shuttle

great breakfast in the morning and the beds and pillows were incredibly comfortable

laundry and gym access

laundry

also guest laundry was out of service which was a big reason we booked here over other places

laundry area only has one washer and one dryer, which made it quite time-consuming and inconvenient

they could also provide a regular room service

getting hosed at the snack bar for a couple bags of chips, i was afraid to go anywhere near the restaurant