a group of hard working men, the laundry room was top notch and was greatly needed/appreciated

it has a big bar area for watching a game with friends

the bar was nice too

the bar was lacking variety.

the indoor pool was way too cold. my kids were only able to swim for a little while.

laundry facility

humid inside the hotel smells no fresh on layaways next rooms on floor stick not clean laundry not having room

amazing experience at the hotel it was clean staff was friendly pool and hot tub was amazing the breakfast was

my kids were trying to get their ps4 to connect but couldn’t so we had to use our hotspot on our

running around in the evening trying to get kids to bed should be accommodated better

cleanliness the clean laundry smell throughout the hallways the staff was really nice and

no quarters available to use laundry facilities on property. bathroom light did not work.

upgrade tv to smart tv, that way people with kids can login to netflix, hulu, paramount etc.

4 terrible nights because we were not given the suites we reserved, and made it stressful for the kids to sleep

pool could have been a little bit bigger.

love the free laundry, the board games and free coffee

free laundry room

i liked the easy access to the location and the free laundry facility

the hotel offered free laundry, the staff is very friendly, and its in a good suburban location, close to all

is very big and work station table and computer chair, relax chair are all awesome and kitchen is very friendly

pool was small and right up against the side of the building so no sun half of the day

everything! great staff, location, clean rooms and pool was all great.

very clean and comfortable breakfast was great!

false advertising. no spa bath, swimming pool in middle of a parking lot.

kitchen staff was friendly and asked how things were

i will say, my friend who also stayed in this hotel said the gym was nice

kids vaping in my truck

board games were available for the kids to play

staff were less than helpful and the lobby bar was only open for a small window

restaurant and bar was closed

really clean, nice design to the rooms. family loved indoor swimming pool!

if you want a hotel where you can hear your kids use the restroom this is the place to be, also horrible mattress

didn't like there not being room service for breakfast and having to pay 4

and indoor pool was very nice

the pool was also freezing cold

pool water was to warm

rooms are super nice, breakfast good and gym as well.

breakfast was ok

expected more for breakfast for how nice the hotel is

nothing although with a conference attending next door the gym was a little busy in the morning

great atmosphere, good bar and breakfast restaurant!

worked her magic and got us an early check in knowing our 5 yr old grandson wanted to swim a lot

22% on room service

we did want room service but understand with corona the staff gave us nice places around the property to eat

no shade at the pool deck.

we really enjoyed our nightcap at the bar before returning to our room for the night

having laundry machines in the same floor was also a nice perk

no laundry bag for dirty clothes.

laundry facilities on the floors

of the staff gave all 6 of my nieces and nephews 2 treats from the pantry to make up for the pool being closed

the pool was closed the whole time we stayed there.

place for a short stay, although laundry services not available due to renovation - that's a bummer

place for a short stay, although laundry services not available due to renovation - that's a bummer

the pool and spa are really nice with a beautiful courtyard area- very clean and luxurious

wifi was extemely slow and sometime lost connection

free parking and convenient to everything

laundry room and equipment needs complete renovation !!!!

to view my invoice until i got it on line and now i see it - i have been charged for 2 lots of laundry and i

the pool and room was very clean.

police and firefighter denied me access to the parking lot

pet friendly. location

no free breakfast and no laundry facility

the rooms were clean & the decor was inviting. we loved the lobby & bar area colors.

it a nice place to stay, the pool i didn't like at all

shuttle to event huge attraction

takes dogs without any issues, pool table for kids, easy going

i felt like i was sleeping in the maids quarters..next to the laundry room.

about our stay was great except i wish there had been a dollar changer in the laundry room

i was beside the kitchen and across from laundry

musty smell near the laundry room.

spotlessly clean,friendly staff,great wifi and well located.

it did not have a laundry.

been very convenient to have a shuttle to and from the airport as wells as some way to get laundry done

the bar in the lobby is very nice. also had a good breakfast menu.

oh and no shuttle bus very

self parking is a bonus people are nice and the facility is clean and well maintained

laundry room too small

great gym and laundry services

and drying in the laundry room was a bit expensive ($2 per load each for washing and drying)

the laundry service was an added bonus

exceptional breakfast options. an indoor pool, a gym, and laundry facilities.

the ice machine didn't work had to go to another floor, we had no ice bags to get ice, and no laundry bag

pool was ok. clean hotel

it was 150 a night verses 350 at the hyatt there in the parking lot of stone briar

room service but with request elevator out of service no free breakfast (as on booking site) coffee

my kids loved the pool and i enjoyed lounging next to it and watching them play

facilities include an indoor pool, outdoor sitting area, coin operated laundry, filtered water bottle filling

i m house laundry and workout room

was they didn t have any towels by the pool but i think they had a hard time doing up with the laundry

breakfast was fresh and menu rotated daily. laundry facility was excellent.

i get up early but my wife and kids do not

is always so clean, and wardell at the bar is always so helpful and kind

the kids & the grown-ups were all very impressed

was our 3rd trip to this property with our 4 grandkids aged 7 and 5

they kindly offered to shuttle us to another hotel to swim but once the kids got inside, they didn t want to

stayed 2 nights an no room service between nights to tidy up the room or remove dirty towels

no laundry room

honestly, staff was great, place was well kept, great pool/gym

location is unbeatable. love the golf simulator.

loved the activities, location, and breakfast was delicious

could have self serve ice machine near pool. parking my car was a little bit of a hassle.

the hotel was clean, the staff were friendly, there were laundry facilities there was an outdoor pool and it

to our room every time due to a large maintenance cart with junk on top of it combined with laundry carts next

breakfast was great

not enough open space for a pet but that s ok.

breakfast, spacious room

good location. connected to the mall. clean and good simple options for breakfast.

it is a little but pricy. breakfast or lunch for 2 would be around $60.

it was raining and parking was far from building so we were pretty wet going to our destination.

if you have kids that like to swim in deeper waters, the 4 ft pool here won t cut it

no breakfast

the creamer was spoiled and the parking sucks

staff was amazing slabs friendly. the pool music and guest were amazing

parking can be limited at night due to all the restaurants close by but we've always been able to

no intention of eating there simply wanted to see what the options were before paying $100 for my kids and wife

location and pool

if there is laundry '' within hotel .it would be easy for families.

great bed and extra bedding if needed. nice bar and restaurant area

minor issue with wifi connectivity was quickly resolved by staff that remained professional the whole time

was not aware that there was a dance competition for kids at the convention center

and the gentleman who took my breakfast room service order was fantastic

yes, i had issues with them not offering laundry and cleaning services on subsequent days as its the hotel

there is no breakfast service. there is no laundry machine.

my only complaint is the lack of laundry facilities

the pool had so much chlorine that we couldn t even breath in there

room service provided by moxie's was delicious

location. breakfast. staff. space in room. free laundry!

also i love the free laundry so i guess when it's free you shouldn't gripe but half the dryers were broken

i love that the rooms had fully functioning kitchens and laundry facility was free.

free laundry

room was pretty clean and updated. nice fridge and onsite laundry was handy.

we did not access the pool or fitness center

not secured internet wifi

nothing bad . they just didn't have the waffle maker out for breakfast! lol

wonderful clean room. great breakfast friendly helpful staff.

the pool is tiny.

the pool was nice even for the kids. had good restaurants near by.

the cleanliness, cookies was great, pool was very clean

wifi wouldn t work. tv remote wouldn t work.

friendly, room was excellent, usually hotels have a hard time with a family of 5-plenty of room, kids loved the

staff very friendly clean pool

change machine in the laundry room. ventilation in the laundry room

guest laundry, beds were soft and a good size, a/c was cold, and water pressure was nice

shade at the pool at all

also bed was comfy, room was quite, & breakfast was good

clean rooms, good hot breakfast, convenient location. overall a very clean hotel.

free wifi, free parking, location, separation of bedroom and couch/study

breakfast was very limited, but there were hot items and packaged items.

chlorine smell was strong in pool, daughter got a rash.

very nice, clean hotel room. breakfast was very good. location was excellent.

the pool was freezing

the little kitchen

the breakfast was awesome, lots of food

the breakfast was much better than was expected

front desk clerk and the breakfast. and the room.

snacks, morning breakfast, staff was awesome, room was awesome

also, laundry is on site too

my clothes were stolen from laundry room

the staff was great, the room was really cool and nice, and the pool was amazing!

gym, clean customer service

great place to stay convenient ev charging

it would also be a good idea to make a guest laundry facility available

the pool area needs more shade.

the breakfast was pretty good a the hotel location and a perfect!

partner told me the heated pool was too cold to use, but gym and hot tub were good.

include breakfast also in room rent

room service walking around in the morning asking did you need anything

hot tub and pool were closed

nice and clean. the suites were very nice & there is even a bar in the hotel

i thought they offered free breakfast but it was not. the breakfast offered was not worth $12.95

parking was confusing a lot of wasted space not understand signs afraid to park for fear of being

seems as though the laundry room was above us

excellent exercise and pool facilities

pool was not heated, just the hot tub

and drinks at bar were more expensive than i expected

no room service for breakfast due to morning rush

of getting from parking lot to room, quick check in and checkout

breakfast was good.

we love the pool with the 9 inch section

pool, coffee, outdoor space, lobby area

great breakfast. large room nice staff.

the early check in and late check out

be fast and furious cars are loud all through the night as they dive thought the neighboring parking

it was clean, modern, and the staff was excellent. the hotel bar was also very nice

wifi unsecure

i felt the bar prices were a little high.

laundry facility is a bit confusing, i have lost money several times.

location, very knowledgeable staff, able to help with all requests, i needed coins for laundry, they gave change

parking spots

the breakfast was also great

i didn't get a chance to get any breakfast but i really enjoyed my stay

it has a nice gym and laundry facilities

kids went down for breakfast, and came back and told me that the lady that was putting out the breakfast, kept

the location, cleanness, style and the heated pool

we had to ask the kitchen staff to get a front desk and they never remained up front, they went back in the

really would only change or better enhance the breakfast

also the pool was green and you could not see the bottom of the pool well

kids loved the free breakfast and the red velvet texas shaped waffles

pool closing at 10:00.

i liked the exercise facility and indoor swimming pool option

i was unable to access the wifi eveb with being a rewards member. it was very frustrating.

conditioner bottle was empty since the begging, they also charge me for laundry and dryer services ( witch i

just that the wifi was out.

know why was i over charged i was racially profiled i will never do business here again i had my kids with me

we had a room that overlooked the pool and there were kids in there from 8am screaming (yes i understand that

covid action - no room service during stay

was over charged for a spa treatment i didnt have and breakfast i didnt have

the lobby bar has a limited menu, but will allow you to walk to the lower resturant to order and bring to the

beautiful construction and design awesome rooms great spa with friendly ppl

pool was amazing

the connection between the golf course and restaurants could be a bet closer.

much; laundry machine was broken and the elevator was broken and the 1st room smelled like mildew

the llaundry machine was broken and the elevator was broken and the 1st room smelled like mildew

breakfast neat was super fatty sausage

indoor pool and workout room are great and the staff is super friendly

carpet was extremely dirty, sheets on the bed were sideways, room was not cleaned while we were out,

felt new, clean, laundry facility

the front desk clerk mentioned laundry services being short on towels

smell of laundry detergent permeated through the room for my stay

the laundry room was down the whole time i was there (6 days)

good quiet location, breakfast is very good, wifi reliable.

the laundry/gym there's a coffee machine

property has everything , gym, store, laundry, it is fantastic

top with 2 positions, microwave, dishwasher, coffee maker, silverware for 2, dishes for 2, free laundry downstairs

the staff was great! on site laundry (free) was every convenient.

it had amenities such as gym, laundry machine and great helpful staff

have gym, pool, laundry room can used for dollars

only negative i have is the front desk was out of quarters for the laundry facilities when i needed to use it

it seems more like a apartment complex with a lot of kids running around making noise all night

kitchen wares, stove, dishwasher

marijuana are room was on the 2nd floor and the smell was very strong on are floor, i have my 2 kids with me i

i attempted to wash laundry in the self service laundry both washers broke down

great to add an additional waffle maker so that everyone can have a chance to enjoy waffles for breakfast

the breakfast and the clerk that checked us in.

booked and paid extra for a 1 bedroom suite 4 months ago specifically because we have 2 kids under the age of

it had a kitchenette

laundry, not enuf towelsgood

people just hanging around in the parking area

breakfast was great

better pool area and housekeeping services

wifi did not work for me

no laundry unit

wasn't a laundry facility and you were told you could use the hotel next doors, and that they had laundry

no laundry available, ice machine needs maintenance/calcium removal, no complimentary coffee.

they also don t have laundry service, and when asked if they could give the laundry to a pick up wash and

no laundry facility; no microwave in room

wifi did not work and the building itself made the internet spotty.

the wifi on my phone did not work.

small kids running around the lobby and always playing games on the business center pcs

pool was closed

dud not have breakfast, the location is good,

i first arrived there was dirty laundry and large bag of garbage on the fourth floor no housekeeping until the

the guest laundry was closed. the room was not as clean as it should have been.

the bedding, the blankets, i say this because when we removed home and i did my laundry, my pajama pants smelled

laundry facilities are ok

was not clean, elevator was broken, laundry was broken, pool was closed, literally no

) at night, i could see stains on the carpet, scuffs on the walls, dings on the doors, and the laundry room and

breakfast great, parking sub par

the kitchen sink had to be adjusted to full to turn on at all

especially clean bathroom and kitchen

breakfast was great and put together very

bathroom fan did not function toilet had flushing issues laundry unavailable due to remodeling

parking was spacious

breakfast could have been better breakfast could have had hot cereal on the selection to choose

no breakfast but good

side door from parking lot into hotel would not lock: could open without key card.

kids play area

pool could have been heated

bonus that we could also use the gym privately with an appointment

very clean hotel/room. front staff very helpful/friendly. pool was clean.

was a nice bar in the lobby with food and drinks

it was awesome to have a laundry room

it's a nice place with a great laundry facility.

a lot of items were out of order including the pool, guest laundry facilities, and the tv didn t work our

the halls were a little noisy with kids playing in the halls

breakfast was better than other hotels staff was friendly and rooms were very clean.

there is a laundry room, exercise room, computer availability

also would have been nice to have one extra laundry bag in the room

there is an exercise room, a laundry room, a public use computer w/printer

laundry room available with only one washer and one dryer

there was a laundry room, a gym, a pool, etc

laundry facilities; location

plus there's no change machine for the laundry

ironing board, lots of drawer and shelf space), no carpet, contemporary interior design, laundry room wake-up

1. no pool which is fine except in the summer! 2. laundry room

you'd expect people do laundry but the facility never had quarters doesn't make sense

i requested extra towels and an extra laundry bag at 7:00 am, checked on it again at 9:30 am, still nothing

also the option of a laundry facilty on site (i didn't use it) but that's a great option to have

it was quiet, the laundry facility cost was reasonable

very clean. staff was very nice. breakfast area was spotless.

clean, staff nice, comfortable, breakfast

kids in the hallway kept pounding at our door all night with no assistance from the front desk

pool is great

dolores was an amazing staff getting me early check in

awesome gym and pool. great staff!!

location, clean property, nice bar atmosphere to relax in.

we only took 1 photo of the laundry issue but this was a daily issue on multiple floors and days

the hotel needs major updating and no extra bags for laundry. the pillows were horrible.

we had a view of the pool, which was nice

friendly environment good food lovely pool nice basketball court

the kitchen helped with my budget.

laundry facilities, accessible, area

the hotel did not have a guest laundry.

breakfast & pool if i m ever around allen texas again i ll definitely be staying with quality inn thank you

good wifi, microwave,

the breakfast was great

thing is that the remote to the room did not work as much for the hdmi settings and had to call room service

breakfast bar was a bit expensive

the pool closed before the fireworks were over and we wanted to swim

too many kids in the pool. would have liked breakfast included in the price of the room.

narrow parking spots

laundry facility for guest

would be helpful to have a change machine for laundry or make sure night shift has enough quarters

the laundry room was out of order, and my card key stopped working twice and i had to get it

room 127 is right next to ellavator and laundry

loved the location in proximity to what i was in town for. super safe perfect for kids.

my room was the first floor and the laundry room was on top of my room so i could also hear the washers going

the laundry and breakfast the room we where very clean

the pool was kind of small but other than that i enjoyed every thing else.

breakfast was wonderful. lots of choices.

the gym was nice

staff was amazing, had a late check in i went to pay for the high speed wifi and he gave it to us free, very

wifi signal is the worst among all other hotels. i couldn't do any work.

clean overall and new carpet and with charging station, free coffee and open gym 24/7

an ev charger and staff made sure it was available when i arrived

was amazing , had a great night of sleep and so quiet, there were tons of kids there for ball tournaments, never

the desk person had to go through the laundry area to make the elevator work

no laundry on site

no laundry room

we walked in the room it smelled like clean laundry

weekend breakfast needs to be open until at least 9

the venue was so clean, had a great breakfast, free laundry service, free parking, super comfy beds and pillows

clean towels are fresh highly secured free laundry room next to freeway but quiet air conditioning

breakfast, room was very clean, extra amenities in room, basketball court, patio, free laundry!

and free laundry

the laundry was free and saved us a few dollars

breakfast was decent, but not to good the gym was horrible due to the tenets and doing laundry there was super

would be nice if people wouldn't let their kids use the waffle maker

spacious rooms and full kitchens . the kids loved the basketball court

very well equipped kitchen during covid

the indoor swimming pool was nice but a little cool even though it was july in the 90s in tx

my belongings were taken out of my room and put in the laundry room. i couldn't get another room

the gym and the room

convenient/pool

the pool water was green

staff was very friendly and the breakfast was great

the front desk was hit and miss and when i asked about laundry service one person said it was $3, but another

south door was broken and laundry machines was not available

notified a guy who was outside a room being cleaned, and he was picking up laundry, once we started walking

the swimming pool needed attention and the water was very cold.

clean, new, with good staff and excellent breakfast

happy hour, the bar staff was very friendly.

the breakfast was very, very good far exceeded any expectation of a continental breakfast

the pool was excellent, and the gym was great

breakfast was so so

to local amenities and the access to the pool and gym

i had to take the laundry to the lady that was cleaning another room

only 1 small bar of soap for bath and none for sink area

the restaurant, pool, bar and workout room were all closed

our kids did not sleep well at all

went to get a coffee in the evening-the coffee shop was closed even though it s part of the bar 2

guest laundry available

when i was leaving in the morning a hotel employee was coming off elevator with laundry in a large container

laundry facilities had many problems

i like the fact that we can do laundry anytime, using a card instead of coins, makes it easier.

quiet position, clean, friendly staff, guest laundry, easy parking

room service was great also

parking

after seeing a lot of white kids walking around, i then asked if they had to be 21

room an the bar area i just wish they had a area in the room where i could have sat an done my makeup verses

the pool is tiny and sad looking