the amenities for example the laundry should be free to each room. i believe it should be.

no laundry room for guests to utilize.

breakfast was not included

room service, price

did not eat the breakfast so unable to rate that

we requested a rollaway bed and they provided it, we requested room service in a hurry and they brought it fast

i loved the atmosphere and staff was fantastic. the bar and musician was absolutely great.

one day i took my 2 kids to the bathroom in the lobby and the only toilet was flooded and full of paper and

they have a spa right there. it was nice to take a break before we began our work week

we enjoyed the pool and spa tremendously

excellent food, bar & rooms.

on site gym, pool, spa

bed comfy , pool lovely . restaurant excellent

a/c was noisy. pool was being renovated which was disappointing. expensive, but very nice!

the spa area could use a refresh

the cocktails at the good graces bar were terrific and the burger was fantastic

clean and pretty kids enjoyed the heated pool.

infinity pool very nice

clean and pretty kids enjoyed the heated pool.

the area outside by the pool smelt like dog urine but it is a pet friendly hotel

friendly and gave incorrect information about kitchen being closed which prevented us from eating breakfast only

breakfast was a la

it was amazing, the restaurant is great, they have live music, the bar is great

would have liked room service or food in hotel but not their fault

can't say that i didn't like it, but there was a huge pool party going on while we were there

the bar was noisy and by 12:15 there was an actual fight in the hallway with women screaming, men

would not order room service again, unless it came from nobu

called the spa to make nail and massage appointments twice and did not get a returned call

the location is perfect for business trip, visiting college kids, or just a staycation

rough sheets, uncomfortable mattress, poor attention to room service

missed having a laundry bag hanging in the wardrobe for our dirty laundry

spa was nice but a bit

the staff is friendly, and it has a nice outdoor pool

i love the staff they set my room up perfect the spa was amazing will definitely be back

plus we love the decor, and also the pool

laundry facilities out of order

the bar closed at 10:00pm on a saturday night after the dallas stars game! real bummer!

pet fee too high, parking fee high

the kitchen was perfectly stocked with as ll the kitchenware you would need

parking was slightly limited. even though it wasn't in use, the pool needed to be cleaned.

room service was great as well

every way from the valet and bellman at the front door to the checkin/checkout, maid service and room service

too small of pool and because of covid, restaurants aren t open as much

the bed and pillows were the best. really enjoyed the pool and patio too.

roof top pool &, restaurants were awesome. great property.

of choice for food (including some of the best restaurants in dallas), meetings and a lovely big gym

the rooftop pool was unparalleled

i will say that the rooms themselves were charming, and the room service was good

very good gym and pool area, nice bar downstairs

great bed, clean room and great but kinda loud ac. free laundry use.

but never really overflowed asked for 1st floor away from traffic, put us on 2nd floor near laundry and elevators

old and in need of update: elevator shaky, ice machines not working on several floors, said had laundry, but

comfortable bed and pillows good breakfast in house laundry close to railway station

saving buoy was in the shallow part of the pool for kids to play with

the worst was the laundry service

location, friendly staff, nice breakfast

we also were sad that the pool/roof was closed when we attempted to see it

the restaurant options could have been better, the pool bar could have offered a little more-

a huge bonus was the hotel gym clean, modern, and equipped with state-of-the-art machines

having my kids pay for breakfast

gym is great

great gymnasium and pool area, liked the balcony and view over dallas

wifi did not work

heated indoor pool was great...perfect way to wrap up a busy day seeing the touristysites.

conveniently located, plenty of parking, had a laundry room.

was extremely clean relaxing refreshing and the gym and breakfast topped my stay off

lobby often smell of chlorine from the pool nearby

were 1stt room rite next to swimming pool, lobby, breakfast room so things were load

it’s in a nice location meet new friends kids had fun

she told me of a spa where i could get a facial not far from hotel

service was great there but who cares if you cant eat what the kitchen put out

i'm not sure why room service never cleaned the room

- room service is quite basic

bar was clutch

laundry room was extremely hot and uncomfortable.

the pool was clean and the fire pit area was inviting

also the breakfast was kind of expensive since kids had to pay the same price as adults

feel like i read that there was an indoor pool so i was disappointed but over all the experience was pleasant

very accommodating (allowed early check in, allowed delivery of items)

lobby, pool

my kids loved the pool area

less kids would be nice………….. just kidding!

i brought my kids for a one-night staycation before school starts, and everything was excellent from beginning

the property was large and very well kept. the fitness center was like a full gym.

the room was over the laundry....it was burning like hell!!!

no laundry or pool...

says there is laundry when there isn't

desk, not in the side of friendly, towels need replacement or a better laundry job

there is only cold breakfast items. maybe an upgrade would be appreciated.

linens i began to itch and asked for clean linens they said there were none available i asked for laundry room

filthy, i went to the front office to ask for clean linen, only to be told they had nothing and laundry would

they also have laundry facilities which was very helpful

no ice and the laundry facility took 2 hrs for my clothes to be done

only the swimming pool is a bit dirty

broken dryer in the laundry.

alternative was to use freight and walk through laundry area

room service breakfast was cold.

pool area

location / price /good wifi

three times for a room service menu , never did get one

wish the bar area was open sooner than 3:00pm

like that the pool closed so early was not able to enjoy with it closing at 6pm an $39 for parking a lil high

we ordered room service: burger/fries - food was cold and fries were stale

the bliss spa

food was incredible and the setting for vincents bar was beautiful

the restaurant, montage was excellent and the bar was great

the gym was well equipped

to pay for wifi and not great quality

accommodation was good bar & food good location good

they should put family with kids in priority service

at bar was great

the bed wasn t very comfortable and the room service food choices weren t very tasteful.

room service was terrible

no room service and the uber eats was horrible

the 24 hour room service was amazing.

also, they did not tell me how to connect to the wifi when i checked in

it would be nice if they had free wifi and a nespresso machine so you can start the day with at least one coffee

i like the location, the bar and restaurant are charming, the pool is nice, the staff is friendly, and the

pool was small and 2nd day was overrun with kids. only parking option is valet.

but the front room bar and patio works well for happy hour and evening glasses of wine

cleanliness of pool bathroom

an international flight just before 9:00 pm and the restaurant was closed and last call at bar was at 8:

the room service menu and the restaurant options.

the pool, while lovely, is usually in the shade and not in an ideal location for sun bathing

the staff were exceptional, especially the room service.

great location close to good shops and restaurants! pool area was nice.

i also enjoyed the pool, hot tub, and outdoor fireplace

it had a guest laundry room which was easy to use from an app

expensive laundry facilities

fantastic room and so comfortable and has laundry which was so handy.

it was handy having a guest laundry

pool was too cold of water and i was reserved the king bedroom with kitchen but end of getting no

there was no bag for dirty laundry

for a supposed nice hotel they offered nothing but laundry service

options are not clear during reservation coffee machine was not working gym is quite small check out time as

the room service which we used for two breakfasts was great, timely, with delicious food served on a

very minor things: the menu in our room was filthy. room service got our order wrong.

and spacious, free coffee, laundry facility, proximity to dallas, price

of our door cards didnt work, paying for parking, terrible free wifi, it never worked & if you wanted better

gym could be a little better equipped, the pool was closed, and the breakfast is not recommended

paid parking

comfortable beds, clean pool and the lobby was a great place for lounging!

the laundry guy low key fussed at me so needing something else

washing machine room vending machine takes cash only for laundry powder.

free laundry which was a nice touch

all the staff were great & our waiter jorge at draft sports bar was

the exterior is very dated and looks work out. the main swimming pool was closed.

the best thing about the hotel was its self-laundry service for the guests

laundry facility was available

i didn t care for the fact that the wifi was super slow & so we couldn t really use the tv.

good sized, modern, clean room with useful small kitchen area

didn't work the phone wasn't working, the pool was closed the gym was filthy and none of the machines worked

launder linen and or complimentary bathrobe in scented laundry products which were triggering for my asthma and

love then they give you the wifi when you check in, or it's clearly displayed in your room so you don't have to

room service, restaurant kitchen in lobby was slow

they have nice gym facilities and a nice reception area where we enjoyed a drink after dinner

the bar stays open late. and 24hr snack bar

great choice for breakfast and also dined one evening

the pool area is great and the rooms are very big

were a little bummed that the restaurant wasn't open when we were there and as such the room service was also

happened to be a lot of people in the pool while we were there, and it wasn't as clean as i would have liked-

the bedrooms have lofty ceilings and super comfy beds staff are lovely, gym is fantastic (peleton bikes,

location, staff, room, pool, laundry

room was spacious, microwave and onsite self-laundry a plus

shower was always cold, not a great breakfast menu. faulty washing machine in the guest laundry.

some leaks in the bathroom. laundry machines out of order

the big bonus was a laundry room which is something we were very happy to see on a 5 week tour of usa

we were on the first floor right next to the laundry room and there was too much noise

also no laundry room, this is important when traveling with family

it smelled like fresh laundry and was so clean

water did not get hot. the kitchen should be open til 2am. laundry was closed on the weekend.

gym, lounge, staff, very clean.

could do with an updated washer and dryer in guest laundry but this is just small point

requested extra pillows and blankets for the kids and never got them along with clean towels for the next day

the wifi

very kid and pet friendly

i liked that it was very close to our venue. the gym being open 24 hours. beds were comfortable.

also the kids next to my room were playing loud music ,the boy starting beating on the girl and then a big

breakfast was great .....the lounge and bar area along with the serving staff was excellent.

no 24 hour room service

rooms are beautiful, however there was no room service, the pool was closed, the restaurant was closed

need better selection of food for kids

they do not have a laundry service, but got housekeeping to wash clothes for us (enough for 3 days)

great central location staff very helpful and friendly beds very comfortable good wifi

room service ended early and the restaurants closed really early too

the spa was amazing

down market in the room service menu

also the guest laundry was very nice and not over priced

i needed to do laundry after being away for a while and they have a very reasonably priced laundry ($2

love the staff and i loved my bed and kitchen and bathroom and the breakfast and i will be coming back soon and

love the staff and i loved my bed and kitchen and bathroom and the breakfast and i will be coming back soon and

was lovely/ comfortable and kitchen well equipped

the laundry machines also worked well

location, clean ac filter, good beds, and pillows. on site laundry.

there were,therefore, no spare pillows,blankets, or laundry bags

locked out of laundry and soap machine took money and didn t work

the hotel have a guest laundry room with washing & dryer machine with qr code operated cost $3 each

does not work, couryains does not work, i report 3 times laundry bad service room,2 days did not

the rooftop infinity pool is everything

we very much appreciated all the safety/ cleaning measures and reservations needed for the pool

room service attendant didn't know menu

wifi connection always good

brilliant laundry service available also

good location. had a microwave and laundry facilities.

gym was great & handy to have laundry facilities

having the ability to do laundry for $1

the bed, the gym, the breakfast, the laundry facility

parking, the easy access, the location close by, the indoor pool, the bar and breakfast service, kids friendly

the indoor pool and gym area was nice too with a good view

enjoyed a drink in the lobby bar in the evening

location, great room service and great to be part of the wednesday lobby social and music

services, the valet parking, the easy access, the location close by, the indoor pool, the bar and breakfast

laundry facilities

breakfast did not come with the cost of the room and the pool was ice cold so it was very

we drank at the bar and the bartender was so friendly and helpful

our family really enjoyed the location of the hotel, the pool and the customer service.

location was great many things to do and all in walking distance brandon was a great joy at the bar and the

onsite laundry

out that the burger wasn't served with potato fries (the normal french fries), and one of the bar tender was in

did not have breakfast. location was good as most places were within 4 miles

very nice rooms, indore pool!

kids loved breakfast! nice location for jump over to children's hospital

the laundry facility was okay, but it came with its own issues

the 25th floor i thought to get at the laundry mat but it turn out to be an escape room and the elevator wasn

there was not a coin change machine in the coin-operated laundry room.

the history, the art deco building, location & especially the guest laundry

the location. it has a laundry room

james in the lobby bar was excellent!

as well, despite the pandemic, there was no room service available

good food and snacks available, it was nice to have a drink on the rooftop in the evening and the gym is great

we also loved the spa and pool area

no access to bar, room service or restaurants

the gym is spot-on perfect and the rooms are amazing

even the room service was quite

i am also a sucker for room service

room service was wonderful

the lobby, front desk, coffee bar were all excellent

full laundry facilities

yes there are a lot of homeless all over dallas - read reviews here saying they hang out by the pool - they

the walk from parking garage to the building was too far

easy access, no bother, valet parking, self-catering, tidy and good facilities.

valet parking available, included in the price

laundry

30$ per parking per night is high gym is not very well equipped

although we didn't use the gym, it was well-stocked and one of the largest for their hotel category

pool side had music and decent vibes

there are music speaker around the pool that play until pool closing

i over slept breakfast lol

great breakfast, comfy beds, and well maintained!

and the outdoor pool was awesome

love the breakfast and the staff that were so helpful respectful and the comfort.

the kitchen is awesome

no one at the counter the elevators were down so we had to go though seemed like the kitchen or laundry are not

room cleanliness. no working laundry machines. price. undisclosed charges.

have 3 floors with a laundry but only 1 washing machine that works great but 1 dryer that takes a very long time

was very clean well maintained and pet friendly and most of all the room were big enough for 5 people

the gym was old, small, and dirty.

there is a guest laundry - pay for the washing machine and the dryer is free

we had to ask for a a different room when we got there, then the new room smelled like dirty laundry

also i am a single dad traveling with three kids and the staff was very patient and polite

spotless, so clean! very friendly staff, very pet friendly place.

gym

the gym is excellent

tv channels, nice gym

wifi connectivity & speed.

the staff was so friendly and welcoming, the room was nice, and the rooftop bar was very cool

especially the bar tenders from 6pm-12am, they make perfect drinks, they have great service

the laundry was free for guests but also need to fix some washers and make sure they all

were friendly and helpful, the property has affordable laundry services and is close by to things

barking dog in room on my floor, dogs were not allowed in the hotel!! no laundry facilities!!

it also had an extremely clean guest laundry

need a trash can in the laundry room

the laundry was very expensive

asked to get laundry done, but they didn't understand and left the laundry bag

i love the pool on the 4th floor, its amazing

pool area was great for both adults and kids

just that it was a pet friendly hotel

laundry, valet parking (we wanted to selfpark and it wasn't clear how to do that - it was much

of like to have a laundry facility to wash clothes but with covid cases probably not a good idea

laundry was not delivered as agreed

we enjoyed the pool and the gym

the kids running down the hall was the only issue

property, friendly staff, nice food spots nearby, next to airport , & gym & pool was pretty cool

room service

it took longer to be picked up by the shuttle bus

was the lobby for at least 10-15 minutes before someone told me that the check in desk was in the bar area

shuttle to love field airport

shuttle driver and front desk were so friendly and helpful

was clean and very close to dallas love field airport with its shuttle service every 30 min

pool setting was great , staff very friendly despite 20 min wait to get checked in

pool was closed - which was completely fine

and miss breakfast - sometimes they have bacon or sausage; sometimes they don't have any, even breakfast

spotless fitness facility and pool

the breakfast they should consider fresher options

down, it was the main reason i booked here because we have been wanting a swim and it was full of kids, even

sad the hot tub in pool area wasn t working

the location and the breakfast was great.

the food and amenities are good especially the self service laundry facility available for those who wish to

staff was great location and i love all the decorations great for pictures the pool party was so much fun

i took my kids to a concert in dallas and chose this hotel due to the location of the venue

during a high school cheer leader tournament so a lot of kids when i was trying to be romantic

love they breakfast everything was good & fresh

bed linen and towels had a bad smell to them and in good hotels its essential that laundry is done to ensure

didn't like that they showed they offered laundry services but when i asked at check in about it they said there

the vending room where the ice machine was located was also used as a laundry room for dirty laundry towels

unfinished , it could have used a table with possibly 2 chairs to eat at if we choose to have room service

i didn't like that they didn't have room service

outside pool area was a little loud with freeway noise

dallas my kids love the the

enough parking for everyone

my google nexus phone would not connect to their wifi.

pool was a mess

we loved the gym, it is well appointed

over priced, needs remodel and the pool is so small as well as shaded

nice clean/fresh room. great bar. room service was quick and the food was very good.

location, pet friendly, nice room, great bed

'heated' pool was cold

the ice machine is on the fourth floor in the laundry room

was loud, a smoke alarm was going off repeatedly during the evening, there was dirty laundry & trash bags in

the laundry

the bar and dining area was closed during my stay

did know that it was a pet friendly hotel

i didn t like there wasn t a microwave nor is there laundry section to wash and dry clothes.

there were college kids or young adults running through the hallway laughing for making lots of noise

there were college kids or young adults running through the hallway laughing for making lots of noise

staff was friendly, room service was great, food was wonderful, and the view was beautiful!

room not clean. rude staff, no pool and poor gym. i was miserable .

are officially lacking, no microwaves, no ice machine, no laundry room, restaurant had a limited menu

first room we were assigned had dirty laundry piles up and dirty dishes in the sink

no hearing in room no hot water no laundry powder no extra blankets

no laundry facilities onsite.

shower water wasn't hot, and the detergent dispenser in the laundry room didn't dispense detergent after inserting

no laundry facility for guests

fact that it doesn't provide laundry facility and it doesn't appear to b much concern with providing exceptional

just wish they had laundry services on premise.

no breakfast

fitness equipment needs some repair. parking lot sometimes noisy at night. otherwise wonderful

did not have breakfast, use the laundry or the exercise room

the laundry was free just bring detergent or buy in their store

laundry is free

the little shop downstairs with the laundry detergent, ice creams frozen

free laundry room was useful though really busy and we had to wait quite a while for free washers/dryers

people from all walks of life running in and out of the facility speeding to the parking lot

there was people from the street on the parking with all their stuff all over the place, they even sleep on

my event was happening and that is why i selected this property, just to not have to pay for parking and even

liked the comfort; breakfast; laundry; and staff!

clean, good lighting, modern, the staff were friendly & good breakfast.

pool

we had some interesting things happen with the airlines, and my wife had to do a late check out, which extended

everything was great! room was clean and the breakfast bar was great.

free laundry was a bonus

really enjoyed the hotel stay and the complimentary laundry room

very clean, nice room, and bar with decent food and good

parking price was 12 dollars and i didn t like how they took the hot tub away and made the pool on size it

conversations and doors echoed a quite a bit late in evening while the kids were sleeping, it was tolerable

coffee and juice machines don t stay on all day laundry machines barely work

they only had one washer/dryer in the building, making it difficult to wash our dirty laundry

onsite laundry was helpful

ud83dude29 the elevator was down frequently, and the laundry facility was unavailable

it was old and run down and there were bags of trash and dirty laundry up and down the hallways

needed quarters to use the laundry did not have any and did not try to resolve for

stuff don't have quarter for laundry, and asked me to change from the hotel next door

everything. love it that they have guest laundry. you can do it by yourself!

the room, the laundry wasn t working, overcharge

the laundry machines were old and partially broken

bathtub, and the lights in the parking lot were stadium lights and they literally up our room even with the

having at least one bar of soap in the bathroom would make everything

the location is easy to get to, the hotel is new and there is plenty of parking

stay for us but affordable and the shuttle service was on time and worked out great for us

pool was closed, gave me 1/2 roll of toilet paper for a 2 day stay

amazing location for love field and parking plus shuttle is great

did not eat breakfast.

amazing location for love field and parking plus shuttle is great

hotel can really improve on their breakfast options

comfortable and attractive rooms, exceptionally friendly and helpful staff, great breakfast buffet

i loved the room itself as well and the free breakfast

is only 20 minutes from the center of dallas, it has a parking lot

loved the walk in shower, the staff, and the free parking

nice little pool area and the hotel felt very safe

the breakfast was delectable