sad pool.

couldn't pack my slippers, but the room was clean, so there was no problem even if i went barefoot

plenty of parking is a

had to go thru the emergency room parking lot to get there

would have been nice to have a restaurant but the bistro at the bar served a great burger as well as breakfast

a lot of construction and small parking lot, but adequate for the number of rooms.

the location. it looked unsafe not comfortable, poor parking.

landscape was a total disaster with over grown weeds and unkept landscaping and the parking was was very bad

parking lot was small

and yes good parking and startbuck was just opposite the hotel which was a great advantage

no guest laundry

we get back from the first day of the tournament, and the laundry room is not available

also chose this hotel due to the laundry facilities so i could wash my kids basketball uniforms after their

no free breakfast

parking lot front of building was dark and at first my kids tried to get me to book somewhere else

easy to get to, plenty of parking, its quiet and out of the

that swimming pool was closed.

the breakfast was great

ample parking in a very well lite, safe area. and, next door to cosco!

room is spacious and clean. the staff are nice and friendly. free breakfast and free wifi.

room, laundry facility, lounge, and common areas are very clean

parking is very limited up front

parking lot not big enough

breakfast was great . the ladies kept the food and coffee full at all times.

location, clean, morning staff, breakfast.

for instance, the laundry shoot door was open from the second floor all day and night

filthy, worn down, not maintained, broken hot tub, broken lamp, beat up doors, open laundry shoot, filthy carpet

carpet by ac unit and in front of guest laundry

smell of old wet carpets. laundry room was dirty

the eggs at breakfast weren't so good

i was able to do laundry and the kitchenette saved me from having to eat out so much.

kids running freely in hallway knocking on doers & laughing loudly

very nice with kitchen and a wonderful bed i would recommend it

the pool was out of order

broke, the tile was coming off the wall, carpet was old and torn up, the air vent was disgusting, kitchen and

of any kind on the weekend,they don't have any until monday because they don't have anyone to do laundry on the

laundry room had bags of garbage stacked in the corner and smelt very bad, $2

he said they had no extra towels no covers for pull out because housekeeping didn t finish laundry and everything

very nice variety we had a handicap room that was convenient for everything including parking

the staff was friendly, the rooms were spacious and clean, wifi wasn't bad, air conditioning was adjustable,

the wifi was pretty slow, but i was able to do what i needed with it.

wifi sucks , scott is rude hair in sheets

was great as always, the staff was wonderful as always, the breakfast was fabulous as always

there 4 days and asked for house keeping to clean my room and they never did i traveled with my kids a 1 year

wifi didn t work well

no indoor pool which was promised by verbal associate.

the location, and most of the stay was good. wifi was strong enough

bar staff (josh) took great care of us and we had a great experience

both hot tubs did not work, no room service, and an error connection to wifi

staff, check in, room service, customer service, and complete lack of consideration for consumers respect and

bed, extra pillow, 2 closet is a plus, room is bigger than other hotel, full kitchen is

3 tv sets, a dining table with 4 chairs, a large living area with a sofa bed, a well furnished kitchen with a

tried off and on all morning but the line was way too long with kids

room cleanliness, kitchen convenience.

car was hit in the parking lot and damaged

pool needs to be cleaned more often

wifi was easy to access

smooth parking

separate family/kitchen area from bedroom, made so someone could sleep while others were eating or watching tv

in their foot 3 times and the excuse was an inflatable broke in the pool the day prior i have kids and concerned

i also liked the guest laundry service, very convenient

in laundry room didn't work had to hang dry all my clothes in room

breakfast! comfy bed and pillows!

room itself was nice but needed some attention like repairs and the parking was great

to much noise and bunch of kids messing with stuff they mess up elevators.

no wifi no tv no phone inroom not enough towels for two

i did not like the fact that there was no microwave, coffee pot, and no pool.

parking was right in front of my door and it was very cold.

location of the room, the parking, the staff wasn t too friendly

the parking was great we were able to park in front of our room

much; laundry machine was broken and the elevator was broken and the 1st room smelled like mildew

the llaundry machine was broken and the elevator was broken and the 1st room smelled like mildew

nice bed. free wifi.

room was very nice and clean. pool was really inviting. staff was very polite.

parking lot lighting shown three my window and kept it kind of bright during the night

we used the pool and the laundry room

helpful staff safety (for the most part) quiet (for the most part) laundry service option had microwave & fridge

the laundry facilities closed at 10

very clean..good laundry..excellent breakfasts

spacious with lots of furniture, kitchenette, full refrigerator, breakfast variety, friendly

guest laundry did not work right

i would take my bedding to the staff laundry also knowing that some people are not comfortable around dogs

the wifi was extremely slow

easy free parking, and a great location

i accidentally booked smoking, & there were quite a few carpet burns, burnmarks on tub, etc

no vending machines/laundry room on 2nd floor

hot tub was broken and full of stagnant water, pool was dirty, hallway smelled like vinyl

i believed there was a shuttle offered

pool area was clean, inviting & was great for all ages

there were two broken down hilton vans in the parking lot as well

had to use the laundry and it was dirty and most of the machines were out of order

to smell the difference when they came to change the sheets to a new set, this one did smell like laundry

the hotel is in a cinstruction zone, wanted to use their laundry but they didnet have change or laundry soap,

laundry room is coin only and there is no coin dispenser

while at the front desk, i noticed a small bar and much room to mingle in the lobby

hurry with the outside construct so more parking spots can be available!

the serving area is like a miniature kitchen and guests are touching each other while trying to get the food

very friendly staff, great location, free parking, delicious breakfast, room was very large

breakfast is excellent

maybe have a little better parking

laundry, not enuf towelsgood

the wifi was too slow and the water pressure was very low too

it was very dark in the parking lot behind the hotel.

front parking spots were taken by the time we got in both nights we stayed and you're not allowed to

it was very clean and breakfast was really great

i don't recommend for business travel, as the wifi was horrible

clean room and always the breakfast. the plugs in the rooms for charging your devices.

i was unable to access the wifi eveb with being a rewards member. it was very frustrating.

disruptive in halls late at night before 8am banging on ceiling kids running up and down the

breakfast was very good. great area for restaurants and live music.

no laundry facility; no microwave in room

no laundry available, ice machine needs maintenance/calcium removal, no complimentary coffee.

no laundry unit

wasn't a laundry facility and you were told you could use the hotel next doors, and that they had laundry

they also don t have laundry service, and when asked if they could give the laundry to a pick up wash and

it has a nice gym and laundry facilities

location and pool was nice. front desk staff was nice.

clean rooms and kitchenette

very clean breakfast was so good

breakfast tasted good and had great options. the pool was nice and the room was amazing !

location, very knowledgeable staff, able to help with all requests, i needed coins for laundry, they gave change

laundry facility is a bit confusing, i have lost money several times.

the hours for the pool should be all the day

rooms were spotless, the grab and go breakfast was great and the staff was super friendly and helpful

the indoor pool was a plus in this texas summer heat

the onsite laundry has two machines and one is broken so it's impossible to do laundry here

had plenty of room and the ability to do a little cooking if you want, we made our own breakfast because my wife

breakfast was great! location great! availability with laat minute booking was excellent!

good breakfast

no meat for a breakfast option, other than that breakfast was nice.

didn't eat breakfast. i don't eat pork. it really wasn't a big selection

the facility was dirty and not what was advertised. no working wifi and trash everywhere.

i like the kitchen space

the kitchens could use a toaster oven and the breakfast needs a

breakfast also sucked

no hot water. no guest laundry.

there was no laundry on site

need to upgrade the breakfast menu and need a laundry area

facilities need updated, breakfast not great, pool out of order

breakfast and clean room

location and kitchen

it was great location and great size rooms with privacy door and kitchen.

carpet needs shampoo and the kitchen cabinets are old and the chipping wood particles

the dining area for breakfast had an old mattress standing in the middle of it

dirty room,, everything, staff, no breakfast,

they have a laundry dispenser so i ran to my car and thankfully dug out a dollar in quarters to get some soap

wifi, our entire stay until it was time to check out

was hard to connect to the wifi network and the wifi was very slow

this hotel is excellent, pet friendly, and i would stay there again

loved the kitchen

loved the gym, laundry facilities, big fridge and dishwasher

we also used the laundry room

high pet fee.

pool closed early on the weekend

would have like fresh eggs for breakfast

to access the laundry i had to walk through major construction

one day i don't know what happen didn't the room service and the a/c turn off only...

i had to choose something it would be parking

the towel bar fell off

service and quiet small but serene pool area

was told one price for laundry soap and it ended up higher

the pool is beautiful and there s laundry on site

laundry room was small.

staff super nice. great location. great gym ..

i reserved the room for 4 people- 2 adults and 2 kids and they gave us no sheets for the trundle bed

the kids was very loud

with colleagues in the bar area and a number of the beers weren't available due to cooler not working

was cold and the pool is outside and not heated

pool was closed, we needed ice and checked floors 1-6 and found a working ice machine on floor

no water free and not room service soon. also not free breakfast.

plenty of options for breakfast and a w/d on site for people who like to do their own laundry and such

my sister arrived and was put on the bottom floor near the laundry facilities, where they couldn't sleep due

i was able to do laundry onsite for a change

the laundry room was also very run down and looked like nobody has done any maintenance there for a

i was told i could 'go get some from laundry room'

i even used their laundry/dryer, this is not common at all to have at your disposal in europe so it was wonderful

very clean and good breakfast too

the pool is direct next to the parking area. it would be nice to separate the view with plants.

love that they have a pool and gym but did not experience using either on this trip

breakfast was delicious

the laundry room

no attraction booklets in the front and front desk didn t even know what we were talking about laundry room

no breakfast no wifi didn't give me king room i was promised it's was very old outdated no amenities staff

gym equipment was broken and dilapidated with no signage, no refrigerator in the room.

would have enjoyed 24 hour coffee and water in the breakfast area.

pool was not in a condition for me to get in

i also ordered room service on 1/14 in the evening and they accommodated my request for an omelette when it

food was excellent but needed more wait staff in the bar area

but was disappointed that their was no pool access when i know it was included in the rate based on the rate

pool was wonderful

bedroom where you could close the doors, laundry onsite, kitchen with plates, cups ,

the laundry room took my money

suggested carrying laundry to another building

the jacuzzi was extra warm and the laundry room was good

the breakfast included and staff was so nice

the laundry room was down the whole time i was there (6 days)

the front desk clerk mentioned laundry services being short on towels

smell of laundry detergent permeated through the room for my stay

felt new, clean, laundry facility

pool, big rooms, close to frisco legacy restaurant district, fridge in the room, good quality

pool nice and gym

should i have to pay for wifi when i've already paid for my stay

the chef so amazing and the bar staff extremely attentive

pool area was really good, as well as bar at the lobby

i enjoyed the pool and pool bar, my room was clean and beautiful, all the staff were very friendly and helpful

everything was clean, the bed was comfortable, and the pool and whirlpool were amazing

the kids looked forward to the complimentary breakfast every morning too

the breakfast was awesome, lots of food

everything , breakfast all room very clean and the people is very friendly

love the sofa beds and kitchen. also, the staff was very friendly and helpful.

guest laundry, beds were soft and a good size, a/c was cold, and water pressure was nice

change machine in the laundry room. ventilation in the laundry room

clean and comfortable. great breakfast. clean pool. will stay again if i m this area.

super clean & nice poo/spa! kids loved it!

how clean it was. the breakfast was exceptional!

friendly, room was excellent, usually hotels have a hard time with a family of 5-plenty of room, kids loved the

the pool was nice even for the kids. had good restaurants near by.

the pool was nice even for the kids. had good restaurants near by.

pool was cold even in 97 weather

only had half-doors (no curtain, or even a slider, to close so it was difficult to keep the kids corralled - i

the room was huge, the pool was open and clean

pet friendly, functional rooms

my reservation said a lake view but my view was the parking lot

gym and pool were both clean and both were great for the

clean, inviting and the breakfast was good. perfect place to stay for any occasion.

bathroom fan did not function toilet had flushing issues laundry unavailable due to remodeling

free fast wi-fi. plenty of parking. located near baylor scott & white heart hospital.

there was no gym and the elevator kept going out

every morning have excellent breakfast

side door from parking lot into hotel would not lock: could open without key card.

she asked if i wanted another room but no, don t you do all your laundry together

wifi and location

i wish the breakfast had some meat and scrambled eggs.

parking lot was open i could park anywhere

did see any breakfast.

the pool and workout rooms were very nice and clean

pet fee of $250 non refundable deposit is ridiculous

coffee and bar weren't open, lol

wifi slow

amenities, although not used (weight room, pool, etc

conditioner bottle was empty since the begging, they also charge me for laundry and dryer services ( witch i

bottom floor but this time we liked it there was a patio right out the back went straight to the pool

hotel was pretty cool and the room was comfortable and spacious with a balcony overlooking the pool

due to covid i m guessing, because i did notice two transportation vehicles parked in the parking lot

time for hotels but they overcharged us, changed our room temperature and tried to charge us parking

they did not have dog bedding to provide for my pets

it was nice to not have to pay for parking, and we never had any issue with finding a space

wifi unsecure

shuttle service was great- very convenient

we did not bring a pet, but were glad to learn that the hotel was pet friendly

there is a laundry room, exercise room, computer availability

also would have been nice to have one extra laundry bag in the room

laundry room available with only one washer and one dryer

there is an exercise room, a laundry room, a public use computer w/printer

there was a laundry room, a gym, a pool, etc

it was awesome to have a laundry room

it's a nice place with a great laundry facility.

a lot of items were out of order including the pool, guest laundry facilities, and the tv didn t work our

nice and cozy. kids enjoyed the indoor pool after their hockey tournament.

usual, it was very comfortable, easy to find, breakfast was good, staff was very friendly

no on site laundry facilities along with n9 mini fridge or microwave in room.

no laundry facility on premise

i showed up at the time of check in and they charged me a pet fee

no refrigerator or microwave in the room no free wifi

homeless traffic, ; gas stations, restaurants, lounge areas, eateries, clean rooms, daily room service and

you'd expect people do laundry but the facility never had quarters doesn't make sense

ironing board, lots of drawer and shelf space), no carpet, contemporary interior design, laundry room wake-up

laundry facilities; location

and forth between hospital and our room it looked like people actually lived in the rooms with laundry strung

1. no pool which is fine except in the summer! 2. laundry room

) at night, i could see stains on the carpet, scuffs on the walls, dings on the doors, and the laundry room and

location is perfect , there is a checky cheese's just right behind it and our kids enjoyed it

the in room kitchen was lacking of amenities

different experience i looked at 3 rooms all which the couches were stained and shredding from pets

windows cannot open, so room smells bad but it has clean kitchen, washroom. comfortable room.

very surprised! no microwave in your room. facility does not have laundry room.

the bar area had approx

my kids liked the breakfast

kids were told by staff that waffles (favorite) were available sunday morning

pool wasn't available due to covid.

it would also be a good idea to make a guest laundry facility available

the room, bed & the outdoor pool was great! bed very comfortable

partner told me the heated pool was too cold to use, but gym and hot tub were good.

gym. ambiance. location.

clean rooms, great staff, beautiful pool and convenient location.

things that if it had been only one would hardly be worth mentioning, but it just felt like a laundry list of

i had to wait after a pushy man got his laundry taken care of even though i was at the desk before him

my room was located above the laundry area and the ac could not cool off our room at all

love the property great for my kids accommodation

weekend had many kids running all over the place i super after 10:30pm

seems as though the laundry room was above us

great location close to shopping and restaurants. happy to have a late check out.

bar in lobby

bad experience was ordering a drink at the pool

pool was not heated, just the hot tub

location was a little sketchy. lots of people walking around parking lot and in the street.

far it was away from the fair and rooms were dark in dated no pool and construction being done

location and free parking

pool was nice the starbucks was nice

hotel had a lobby bar but it was shut down at approximately 9:50 p

low toilets difficult for older people . should put a handicap bar in all showers

clean, good bed, ease of parking, quiet

needs more parking around the hotel but that s it.

location and pool

loved the room service and tub!!

hotel also has a laundry room that comes in handy

great breakfast every morning as well with good variety of foods

kids running, jumping which over a 3 hr period resulted in a continuous thumping on the ceiling

totally clean rooms, very good breakfast and ideal location

we really enjoyed the breakfast! rooms were clean, beds comfortable

no laundry room

could have self serve ice machine near pool. parking my car was a little bit of a hassle.

service at the bar saturday evening was terrible

golf course view was not a view, obstructed by pergola from bottom floor.

mini bar in room

love room service, food is always hot and comes within a reasonable amount of time

pets are allowed on every single floor and i was not made aware of that

location and pool

the roof top pool

room service was quick and tasty.

rooms free laundry hot showers dove products coffee near by walking trail behind apartment complex board games

access to interstate highway; free laundry

kitchen was good. staff was great. free laundry was a blessing.

room size, free laundry and pleasant staff

and they even had games that you could use if you had to entertain either yourself or your kids

the self laundry facility was a boon

front desk didn't want to assist in providing alternate laundry options

very clean nice staff the shuttle bus that picked me up from the mall was fast.

the pool not being open

i love the location close to the galleria had a shuttle that takes u with in a 5 mile radius.

laundry shoots, slammed all day and night

was great pet friendly but did not expect to pay the $75 charge for the dog regardless, easy in and out and

was in the evening, because our room faced the lobby you could hear when people are down in the bar area mingling

i like there is a bar and eatery in the hotel hotel was clean.. rooms were always cleaned

cause of covid 19 there was no room service

the laundry room is outdated, there were some issues with the washing machine

laundry

the kitchenette is very nice and equipped with all you need

room size; breakfast; free parking

lance, the shuttle driver was also excellent

only negative i have is the front desk was out of quarters for the laundry facilities when i needed to use it

have gym, pool, laundry room can used for dollars

breakfast was excellent

the food for breakfast.

no pool was downer for me i thought it was a pool on the premises