sunday. no restaurant service. did get bar snacks and drinks.

also trying to get to the rooftop bar was so much of a hassle we never made it up there

the rooftop bar has an amazing

the lobby christmas decorations were gorgeous very inviting bar and restaurant we had a wonderful dinner there

marble staircase, huge doors, brass elevator and a well curated bar and lobby

the pool was very nice

breakfast with bacon!

the pool and the whirlpool kept my kids happy!

cloudy pool and dirty pool floors elevator is crappy and disgusting

the pool room is hot but once you jumo in the water feels great.

laundry service is poor

ask for no smoking room but have old cigarette in the room

first of all, the parking lot was scary

replacement room smelled of pet urine

service, very dirty rooms, i book double room with double bed, she put me on queen room non smoking, i can't

the second room was clean but no laundry bag, no shower cap, no body wash or body

the pool was closed for maintenance yet the gym was open

i have no complaints whatsoever. however it would have been nice if the pool was open.

breakfast should be included.

no breakfast, room service or bar as advertised. hotel was under construction.

breakfast exceeded my expectations

great continental breakfast they had a lot of great food to choose from

room, so stressful after long busy day traveling, then having to wait for room change with pet

room was cozy and clean and breakfast was very enjoyable

the kitchen sink and counter was wiped not clean

and bar closes too early

kids couldn't use pool because of the amount of chlorine

the hotel has nice features, like a pool and a gym,

non-smoking room smelled like cigarettes

the manager or whomever thought we were having a party because it was me and 4 kids and my other family with

laundry mat was out of service, pull out bed was disgusting

don't plan on staying there long and having laundry done; they have the laundry bags and request forms in the

jacuzzi and pool were amazing

the pools spa was cold, and they didnt know or want to change the temperature

breakfast selection was great

they said no access to laundry

pool was outside and very nice

breakfast was great. rooms were wonderful.

rooms are big beds are comfy workers are friendly breakfast is great! very clean too!

the pool should be inside, it was extremely hot out so i didn't do much swimming.

location free laundry

plus the staff were very friendly and professional, the whole property spotless, and the laundry was my kind

i had a serious need to do laundry so the free washers were great

doing laundry was free.

laundry

big issue when trying to entertain 2 young kids in a small space

pool was closed no breakfast

the breakfast was well stocked and organized every morning

the hotel was pet friendly, which was a blessing, as we always travel with our pug

seems that there is non guests everywhere ( at the pool and at the breakfast place in the morning) it s so

laundry facility was on the 2nd floor

staff could not get it together. dryers (2) in the laundry room and don't work

the kitchen light fixture only had one light bulb working and was about ready to fall off the ceiling

great location to the base. staff was professional. rooms had kitchenette and refrigerator.

everything was fine we can try the pool because it was raining besides that everything was good

on my room key holder the room number didn t exist lol a wonderful staff member in the laundry room and

the lack of room service was annoying and the room smelt of dirty laundry

laundry on third floor needed repairs in room. beds to high

breakfast..

bad breakfast bar bad shower curtains bad shampoo

no dirty laundry bag

you even have a clean laundry to use

laundry room floor was messy and you could see it from the elevator hallway.

there were a bunch of kids in the pool and they weren't very supervised

needed to get sheets for the pull out couch bed for our kids and they didn’t have any blankets for the bed so

the exterior of the hotel, the indoor pool and the lobby were nice.

the kitchen area

the lady who runs the kitchen is lovely and helpful

breakfast was very well laid out and there were a lot of options, both cold and hot

no complaints at all be happy when breakfast returns to normal

party laundry services were good except for the overcharged fees and not able to contact laundry company

dirty. parties until midnight in the parking lot

spa with sauna is listed in hotel amenities, which is not true

order the spa suite and paid extra , no spa suite available

good location off i95. room clean and comfortable. good breakfast. staff friendly.

i booked a room for the night so my daughter could enjoy their indoor pool for her birthday

good parking, clean room

parking lot was well lit. pool was clean.

is a live music bar across the street but they stopped playing promptly at 12

of the highway so you hear so much traffic all day and night not to mention there is some kind of bar or something

official website says pet fee is $75 per stay up to 2 dogs

there were gluten free muffins included at breakfast- that made my day

and attentive staff, comfortable beds, continental breakfast had something for my family

not enough parking , and the pillows suck .

if i had booked more than one night with the intention of using the pool to entertain my kids, i would have

no hot breakfast as advertised. vending machines didn t work. laundry facility was just ok

of channels, gym hours limited, breakfast was cold, lacked variety, unclean elevator and ice/vending areas, loud

of the key card readers for the door from the parking lot did not work

bed was comfortable but because the living room light did not go off and the kitchen sink was old fashion with

was great especially breakfast

no laundry bag

breakfast can be much better in the box.

breakfast was good! had a good night sleep as well!

an added charge when i checked in that was not listed on my reservation to park my car in your parking lot

00 fee to park my car in the parking lot on top of the high price of the room

had to pay to do laundry

the lady working the bar area was extremely friendly and very welcoming

im not really a breakfast type person outside of the home, however it was good to stop by in the am to get some

i will be back again next time my kids have to see the dentist in richmond

didn't like the size of the pool, we were looking for something a little bigger, if it's that amount of chlorine

the laundry room was filthy, dirty face masks, trash that stinks, and just dirty like it hadn t been

want to allow my cats at first but when i said i saw online they allowed pets and i would have to cancel she

swiming pool was unclean

took great care with setting up the breakfast and was a treat to speak with

extra for breakfast but due to the virus there was no breakfast, and difference was not refunded

laundry room was just okay

also had a laundry room which was handy

of space and complete kitchen with large fridge, utensils , plates and pots and pans

clean/friendly staff/pet friendly/

pool was grand

microwave and fridge. also liked the laundry room.

wifi was weak

the room was nice. breakfast was good. staff was pleasant.

the overall cleanliness, awesome breakfast and excellent wi-fi for internet connection.

free parking and free breakfast

easy access from the main road and plenty of parking

parking place is good , clean and the front desk assistant was very helpful.

parking right outside the room was convenient after a long drive.

off route, allowed pet but charged $25 extra (that was half the rate charged for human!)

on bed smoke alarm went off all night roaches crawling on floor grass growing out the parking

24 hr fitness center, guest laundry, enjoyed the breakfast

and comfortable rooms, large and very clean bathroom, gym, laundry, extremely friendly staff

the bar staff was the best

everything was clean and pool was very nice

we need a comfortable sleep with kids at a reasonable price

decor, clean little, friendly staff, bed, bathroom meticulously clean and breakfast

pool is very small and looks like it s only for kids under 13

breakfast was mediocre

pool was great. rooms nice and clean

the free breakfast that was included was good also

it was closer to the highway. it had a gym and laundry area.

laundry

bonus was the free laundry with soap

self serve laundry service

they also had a guest laundry room

the hallways are bright and have good lighting; they do not have any laundry facility on the premises but there

a clean laundry area

the cleaning staff was not allowed in our rooms so we had to put laundry and garbage outside our doors in the

every thing was great from check in to check out. breakfast was an added bonus.

loved how breakfast was served in the little boxes with happy notes

laundry machines are so close to the rooms- other guests used them to dry their shoes from

clean and orderly with updated rooms. the breakfast was excellent.

no complaints. staff was good, good breakfast, and clean room.

property is in a good location the bed is heaven on earth the staff is exceptional and breakfast is delicious

also, there were two steps down from parking area to front lobby doors

the breakfast was delicious and there were many kinds of food

parking great

provided a very good breakfast.

breakfast was good and well attended by the staff

great breakfast

bathroom drain was clogged up but sunday it was good. laundry room dryer was very slow.

we were across from the laundry/housekeeping room

we liked the self serve laundry.

was really efficient at check in and when the dryers were not working in the guest laundry she allowed us to

free wifi and parking were very good

didnt like how the room had a musty smell and there was no laundry facilities

you had to request housekeeping wifi was very spotty no laundry and air-conditioning did not work well

no wifi

to family i was visiting spacious room and very nice breakfast

bar tender at the bar operational manager was the best he understood we were there for

powdered eggs. guest laundry very small.

breakfast

clean, friendly staff, few children, no loud rooms on floor and easy parking.

breakfast was excellent with lots of choices

the pool is for gods

laundry piled up in hallway for over twelve hours

microwave in individual rooms my room was down two hallways from the front desk, next to the laundry room

pool was down , lights very dim in bathroom , no laundry facility for guests

not clean dirty laundry

great bar and very friendly helpful staff

was no laundry facility available for the customer to use

no laundry

wanted early check in they never responded to me and they didn't had laundry area so l had to go sit at a laundry

free parking close to rooms

wifi was down the whole time

everyone (from the cleaning people, front desk people to the laundry people) spoke to us and was pleasant

stay in hotels frequently because i have two kids and travel soccer

wonderful staff, pool, and bar

pool was cold

the beds were great and the extra pillows. the pull out couch was great for the kids.

also appreciated having laundry facilities

heard someone doing laundry in middle of night and through out night would get whiff of sewer smell which i

was in close proximity to the hotel's laundry room

friendly, clean, laundry options, breakfast variety, price, free airport shuttle.

good breakfast. was able to do laundry before leaving. very friendly staff!!!

i didn't eat the breakfast i had an appointment. parking was great

seems they are building something in the parking lot so the parking situation was a bit complicated

breakfast was included and offered fresh fruits, turkey sausage, yogurt, nuts, and non dairy milk

in the halls and why weren t the halls being monitored and that i did not feel safe with the kids hanging out

lobby, gym were impeccably clean

breakfast was also understaffed for size of crowd and food and coffee ran out so didn t get

the breakfast choices were limited, but sufficient.

there was no laundry service or washing machines available.

love that the property is pet friendly

the pool

location, ease of access, parking, staff, amenities, pets allowed

the location, cleanliness and parking availability.