open the pool - its chlorinated

clean and quiet. beds were comfortable. breakfast was good. coffee was good.

she answered my questions, gave me advice, and encouraged me to have the breakfast

updated and clean throughout. comfy bed. great breakfast!

offered a simplified breakfast option to accommodate to the covid-19 health guidelines, which was great

wish they had laundry machine

people in room next to us had kids who were loud and ran in halla

i would like the bar and bistro if i had stayed

is a pool and kids were playing loudly at 10:30 at night

kids running in the hallway on the 7th floor and the strong smell of marijuana also in the hallway

comfortable, spacious, laundry facilities, fabulous mini kitchen w/full sized frig &

as far as front desk employees and the laundry dept

the fact that guests from neighboring double tree hotel were allowed access to the hotel laundry facilities

comfortable, spacious, laundry facilities, fabulous mini kitchen w/full sized frig &

the breakfast was not good at all need more selections.

there was no laundry service or washing machines available.

pet friendly

i was very irritated that i was put on the same hallway with a group of noisy school kids running down the

and comfort of the bedding was very nice, the on-site restaurant and bar was a nice addition to an ordinary

i think you should add a grab bar in the shower.

the hallways are bright and have good lighting; they do not have any laundry facility on the premises but there

a clean laundry area

the cleaning staff was not allowed in our rooms so we had to put laundry and garbage outside our doors in the

staff was accommodating and helpful. free breakfast was very good.

room was bigger than average hotel rooms; they served a hot breakfast if you choose along with cold cereal,

didnt like how the room had a musty smell and there was no laundry facilities

you had to request housekeeping wifi was very spotty no laundry and air-conditioning did not work well

up with a first floor room, next to kitchen, but was quiet and you wouldn t have even known you were on the

breakfast is relatively decent given covid times gym is adequate but could be better

pet friendly.

powdered eggs. guest laundry very small.

the parking was inconvenient

pool closing times more charging port areas more medical items to be available at front desk

booked this hotel so that our kids could enjoy the pool a bit

indoor pool , gym bed comfy breakfast delicious friendly people great customer care

we were across from the laundry/housekeeping room

we liked the self serve laundry.

bathroom drain was clogged up but sunday it was good. laundry room dryer was very slow.

was really efficient at check in and when the dryers were not working in the guest laundry she allowed us to

no pool...

laundry machines are so close to the rooms- other guests used them to dry their shoes from

the hotel is very convenient to the boathouse at sunday park if you're attending a wedding/event

also, there were two steps down from parking area to front lobby doors

property is in a good location the bed is heaven on earth the staff is exceptional and breakfast is delicious

parking was a little sparse due to the remodel in progress

breakfast was good and well attended by the staff

good choices for breakfast, friendly staff.

great breakfast

large spacious room, excellent breakfast

tea served at breakfast was strong & bitter

would like to have seen more options for food and equipment in the gym but still satisfied with what was

pool towels were given to us instead of bathroom towels after housekeeping did not come

no table, no fireplace

very clean, safe environment, the pool was great and the rooms were very modern and clea

the gym is nice, but could stand for a few more pieces.

too noisy by our room close to the housekeepers room/ laundry , shower had low water pressure

very young soccer kids playing and running around in hallway (no adults present/about 15 kids)

needs a bigger gym

food and bar wasna

good location free parking room included a sofa bed and fridge the pool is a nice size

the swimming pool was not

and free wifi and breakfast

we asked for a late check out and they told us that you need to ask at 8:30am

breakfast items and free wifi

nice table with wifi-hook-up

kitchen was a great addition that allowed for cooking and not eating out all the time

couple staying above me were a bit loud w kids but i'd imagine that's normal

very friendly staff, great breakfast and good location

we had hoped to have two meals each day in room but was difficult with few kitchen items available

great apartment with large kitchen and bathroom space

it was close to my work place and had free laundry

although we didn t make use of the gym or laundry room, we did pass them and they looked clean

laundry area has missing and inoperable machines, the pantry was bare-nothing really good to grab

free laundry

decor was exceptional and the suite was very spacious and the kitchen was fully stocked unlike the other

the food at the restaurant was very tasty and with the bar also in the hotel, i had no reason to leave

parking was close to the front door on the weekdays i was there

a little dirty pool and glasses in room

food i got from room service was horrible

good parking. safe location.

the newcomer who told us that the hotel did not have laundry facilities - only washing machines that the guests

great breakfast

there as also a popular bar down the road

room was great, liked the gym. liked the breakfast

bathrooms too small. water machine in gym was empty. tv in gym not working.

laundry that worked

the pool. the laundry. the hvac.

we utilized the on-site exercise room and the laundry room

i went downstairs to get quarters for laundry detergent and desk clerk gave me a box

i was first given room 108, upon entering the room had a odor, which was not pleasing and the laundry room was

i also enjoyed using the excercise room and the laundry service

is is not a dislike), since it was a quick overnight stay, we didn't get a chance to use the kitchenette, nor

hotel is conveniently located, the staff is wonderful, the complimentary breakfast is tasty

room had a small kitchen, including full size fridge/freezer

the breakfast bar was pretty good, but nothing spectacular.

great attendants which help me with change for laundry and all

meat at breakfast and pool open

great room and breakfast.

the breakfast was tasty and hot

don t know if our room was directly under the gym or if there even was a gym but it was very loud above

24 hr fitness center, guest laundry, enjoyed the breakfast

and comfortable rooms, large and very clean bathroom, gym, laundry, extremely friendly staff

not ideal to walk past with two little kids

bus parking

we need a comfortable sleep with kids at a reasonable price

no laundry

no guess laundry

( no one to do the laundry per staff at the desk) the air conditioner in the room was leaking all over the

on premise laundry would have been nice.

great breakfast! comfortable bed.

self serve laundry service

bonus was the free laundry with soap

it was closer to the highway. it had a gym and laundry area.

free laundry was definitely a plus

free laundry room was a life savers

dirty laundry sat in the hall way over

the pool

its hard to say, there was no wifi in the gym and swimming pool

room service and dining options were really not well laid out in the rooms

with my dog while traveling to nc and a location where i could get dinner outside with my pet

pool was great. rooms nice and clean

gym wasn't clean

breakfast wasn't ready at 6:00am. like advertised.

breakfast was mediocre

good breakfast, nice clean rooms!

beautiful lounge could have done with a bar and we would have liked to have had breakfast

so it was completely dark and the alarm went off at 5:49 am unprompted which woke me and my kids up

wifi had poor signal and was too slow to use

i also worked remotely for one day and the wifi was strong

like the upscale decor with old wood painted nonworking fireplace, gold mirror added class & elegance nice

love the coffee bar downstairs

beautiful building and a great stay! the bar and patio were lovely!

had a pet - we appreciated that it was pet friendly - but there is absolutely no green space in the

the restaurant and bar downstairs has an upscale but casualness that i always enjoy from a small boutique hotel

love the decore, nice little bar area with fun drinks

we were there for a field hockey tournament and so had dirty clothes but the laundry machines on our floor were

didn t work, maintenence came but couldn t fix, elevators were confusing and the gym was full of kids not

the elevators, check in, parking, breakfast were all confusing and being given no explanation was frustrating

breakfast was wonderful and the front desk staff were amazing!

and the restaurant belle southern kitchen that has an entrance from the hotel was absolutely delicious

there was hair all over the bathroom and shower, bottle caps around the room, food on the kitchen chairs, stains

kitchen could have used a few more utensils.

i loved the lobby, the lounge area (breakfast and computer station).

9 mi) of the altria theater; free parking, free breakfast

very friendly and i didn t like the fact that they didn t announce that they only had bag breakfast

room service.

room was very nice. clean and well appointed. i appreciated they pet friendly option.

safe,downtown, no hassle, room service,

i was sad i didn t get to check out the pool but i will next time

dining and bar area

no laundry room bags for the guests

guest laundry services were supposed to be available

we were disappointed there was no bar or restaurant

wifi working randomly; when availabbleery fast, but apparently limited number of concurrent users

day room service (after first night stay) was lacking

gym, no room service, no daily paper, no guest laundry room, elevator works only 20% of the time ac/heat doesn

the guest laundry room not working

door to shut properly, keys kept not working, no laundry said the machine was broken

at one point i was locked out of the room doing laundry in my slippers, after calling the front desk 5 times

i’m paying there’s no gym no restaurant no guest laundry the elevator doesn’t work lost power on half

the laundry/ice area on the second floor smelled like urine.

everything is perfect, only one question was about laundry

laundry should definitely offer the contactless option to pay for the service (now it s coins

we could not really take full advantage of the room; a kitchenette would have been perfect

did not like the pet fur on the corners of the mattress

only complaint is, if you are a pet friendly hotel, you should have on site green spaces available for pets

the shuttle for the hotel was very helpful

leading information regarding the wifi and the parking

location, wifi, room layout and features

on my check out day i called the front desk and asked if i could do a late check out

breakfast good. nice gym.

breakfast (room service ordered the night before) was 15 minutes late (30 minutes given the 7:15-7:30 window)

pool is tiny but ok for kids

ordered breakfast via room service night before and it never arrived

the lobby was nice the bar very spacious hotel. in walking distance to different things

the location and the shuttle service, richard was fantastic.

of particular note, gary - the bartender who works at night was a great person to interact with and get to know

they did comp us two drinks a piece from the bar and reduced our rate by $60

valley parking only the bar wasn't very cozy

lobby offers convenient breakfast and had a nice bar area

hot tub was not hot...guest laundry was broken and bathtub looked dirty.

the laundry machine didn't work.

guest laundry facility was great

for example laundry is on the second floor but it says it's on the first floor

used the laundry facilities and for the cost of washing and drying i expected my clothes to get dry in an

good breakfast, bar on site

he pointed out the old space - which was farther from the kitchen- so again a meaningless explanation

the bar across the street was too noisy.

location. bar (excellent service by gary).

breakfast was good.

pool had too much chlorine in it and water was cold.

my kids and i enjoy staying at this hotel every year

wifi wouldn't connect on laptop

breakfast should have a better variety but idk my because of the covid-19 going so maybe it was

the eggs for the breakfast were a bit watery otherwise, nothing else.

he provided service with a smile, along with detergent and dryer sheets so that we could do laundry for the

great staff. early check-in. yes, breakfast was good

the parking lot was clean breakfast was good greeted while i left and returned didn t use the pool but looked

lack of breakfast variety

pool was advertised, and upon check in, we were informed it was not open and we could walk across parking lot

clean room, nice staff, good breakfast.

wifi would not work with my laptop but was ok with my tablet

the bed was very comfortable, well appointed bathroom, and a very nice continental breakfast

gym facility made me keep my workout schedule

pet friendly

mext to laundry room

great atmosphere. friendly staff. pet friendly too!

the pool, the gym and the bar but we realized why

parking garage was a little difficult to figure out

modern update...pet friendly

i appreciated that the hotel has a laundry room.

the items that were available when i went to breakfast was good

style, ie, included small kitchen and sitting room areas

there were roaches crawling on the kitchen counter

the oatmeal ran out and kitchen staff were unwilling to make more

the cleanliness of the rooms and the fact that it was not pet friendly (allergic to pets)

pool was closed indefinitely due to covid

food good, bar pleasant. staff helpful.

the pool was under renovation. it was not specified when booking.

took us ten minutes to figure out how to enter (through kitchen side door)

i also appreciated that the linens smelled like fresh laundry

3 fast elevators laundry was good

ice and laundry convenient

and 24x7 coffee bar- kids loved the pool and the soda machine

lady at the bar was fantastic!

no laundry area

no laundry facilities

if you had a laundry room

needed grab bar in bathroom

there was no water in the gym for drinking after using the equipment

free laundry for guests

laundry facility and fitness center were great

laundry room and fitness center are sort of one in the same so it was pretty warm and moist in

free laundry facilities. very friendly staff.

no laundry detergent for sale in the self serve machine

the guest laundry facilities were out of order

piles of dirty laundry in halls

laundry room, water fountains were out of order, hallway rug was stained in numerous spots

limited staff which is understandable at holiday but we stayed there for room service and there was none

but the stay wasn t kids was running in the hallways knocking on people door and running i reported it and

breakfast was ok

the kids loved the pool

the hours of the pool and no indoor pool need a jacuzzi too

the kids loved the pool

the place is really nice, staff was awesome! the bar and free breakfast was a bonus!

floor elevator buttons broken unable to use, laundry room excessively hot due to no ventilation and mold visible

laundry wasn't working on this visit

hotel was great aside from that oh and the laundry room wasnt cleaned out the entire time of stay

laundry was supposed to allow debit cards but wasn t working

wifi did not work in the room 422. staff wanted me to help troubleshoot the wifi problems.

spots small laundry facilities were not working

and go breakfast

my guest to have her own bed and we each were allowed to have our own space, while having the kitchen available

are in the middle of a renovation and some areas were not available such as the pool

the family really enjoyed the pool and the complementary breakfast .

pool was not the cleanest

needs grab bar in shower

very friendly staff and the pool/gym area looked nice

very friendly staff and the pool/gym area looked nice

ample parking space available for guests in hotel

property is a 10 but the laundry facilities didn t match that

laundry in hall, badly maintained bathroom facilities, ice maker only on 2 floors, slow elevator

restaurant connected to the hotel, kitchenette with full size refrigerator, eating area, laundry room upstairs

very spacious, comfy bed and pillows complete kitchen

clean, perfect location, best staff ever, quiet room, wonderful breakfast and bar area

microwave and fridge. also liked the laundry room.

room and breakfast where very good.

my kids loved the bacon for breakfast

the staff, the room, the breakfast, and most of all it was clean. thank you

good location, modern, nice breakfast bar, bed was very comfortable, it was quiet

i asked if they had self laundry amenities, staff acted like i had two heads

not reasonable to have no new clean laundry for a five day stay

just wish the pool and other amenities would have been open, but i completely understand why not

tv didn’t work. people were loud in the hallway, kids running around.

scheduled time for gym and pool to keep everyone safe

you still have regular amenities such as access to a clean pool, laundry facilities, gym, and breakfast as well

disappointed that pool was out of service.

parking is plenty

parking lot is very small

the outdoor courtyard had a warming fire pit and the indoor pool looked clean

the laundry room for guests was terrible.

there was no laundry bag or extra blanket in the closet

i was there for 5 days with no elevator the laundry room was out of service and they serve pork every day for

laundry on site

nice size, quiet, laundry was great.