on premise laundry would have been nice.

no guess laundry

( no one to do the laundry per staff at the desk) the air conditioner in the room was leaking all over the

no laundry

the wifi in my room kept cutting in and out

the small fridge was nice, wifi, and flat screen tv - all very nice

the inability to self park and no gym were drawbacks.

love the coffee bar downstairs

were traveling with a pet, no problem there, but it appears that a previous pet had an accident, or a person

hotel was really nice - swanky and modern amidst the old stature of the building - having a pet allowed was why

the wifi dropped constantly.

so it was completely dark and the alarm went off at 5:49 am unprompted which woke me and my kids up

very elegant and comfortable rooms beautifully appointed. nice to have bar for stairs!

wifi had poor signal and was too slow to use

no bar or restaurant facilities

dirty laundry sat in the hall way over

the pool was too cold for kids. hot tub too hot for us. parking is horrendous.

great bar, kitchen open, pool open (or there were people in it, we didn t get in), nice views, soft bed,

cleanliness in the pool/spa area was @ an all time low

neither were their kids running around at the restaurant or in the elevator

we were there for a field hockey tournament and so had dirty clothes but the laundry machines on our floor were

breakfast was removed before 10 am and kitchen and cleaning staff were loud and disruptive in the eating area

the breakfast was also very good

needs more ev chargers

we loved the gym

the gym is nice, but could stand for a few more pieces.

would like to have seen more options for food and equipment in the gym but still satisfied with what was

were put next to a family with 2 crying kids

please turn up the gym lights.

she assisted with a much needed early check in and provided great customer service

room service and the choice of room

great breakfast which includes waffles that the kids loved

having to pay for wifi

we had a wonderful time and enjoyed the hotel amenities, including the gym and restaurant

shuttle service and drivers were great getting to and from the theater that afternoon and dinner

the staff particularly the shuttle drivers were warm and friendly

i wish there was a pool to keep kids occupied

place did not do room service even though it had a menu and qr code

shuttle within two miles of the hotel is good, but would appreciate if it operated a little later

decent sports bar and restaurant for evening

kitchen could have used a few more utensils.

in kitchen was smelly

the kitchenette was everything. the staff was lovely.

9 mi) of the altria theater; free parking, free breakfast

very friendly and i didn t like the fact that they didn t announce that they only had bag breakfast

the laundry/ice area on the second floor smelled like urine.

laundry should definitely offer the contactless option to pay for the service (now it s coins

everything is perfect, only one question was about laundry

the bedroom, one of the bedroom curtains had a huge stain on it, and the couch in the living room/kitchen combo

not having a kitchenette in the room, and a decent hotel restaurant.

was almost attacked by a guest's dog on the pet floor

dining and bar area

clean, valet team was extremely helpful and nice, room service for breakfast was perfect and reasonably priced

great water pressure and heat, exceptionally friendly staff, great view from room, loved heated pool and pool

ordered room service for dinner, and was delighted at the plant based options on the menu.

no laundry room bags for the guests

guest laundry services were supposed to be available

i thought the pet fee of $100 was steep.

friendly staff, great location, pet friendly

alfreda at the front desk and will at the bar were superb - professional, helpful and extremely friendly

richard/drove the courtesy shuttle/ was also great

gym facilities being closed but understandable with covid-19.

it is difficult when you travel with kids as they gets hungry at any time

valley parking only the bar wasn't very cozy

never used the wifi because was never given a code or no one spoke to me about it.

good breakfast, bar on site

i was disappointed that wifi was not free. thankfully i was accommodated.

gps, we also had a note that said there was free breakfast but we could only find the breakfast bar which you

the wifi was super slow. but it was connected to two other hotels.

i used the gym it s clean and well maintained with towels and water

gym, no room service, no daily paper, no guest laundry room, elevator works only 20% of the time ac/heat doesn

i’m paying there’s no gym no restaurant no guest laundry the elevator doesn’t work lost power on half

at one point i was locked out of the room doing laundry in my slippers, after calling the front desk 5 times

door to shut properly, keys kept not working, no laundry said the machine was broken

the guest laundry room not working

wifi

of the staff were lovely and helped me with my late check out but a really rude white blonde lady with straight

staff was super friendly and the amenities were well maintained, except the swimming pool area

breakfast was excellent

old signage referred to pool, restaurant and bar that didn’t exist

too noisy by our room close to the housekeepers room/ laundry , shower had low water pressure

very young soccer kids playing and running around in hallway (no adults present/about 15 kids)

liquid soap containers in bathtub empty. only one bar of soap at bathroom sink only

it was heated, when we arrived the pool had no water also no drink menu with prices at the lobby bar a cheap

the bar had some amazing cocktails and everybody was amazingly friendly

although we didn t make use of the gym or laundry room, we did pass them and they looked clean

it was close to my work place and had free laundry

free laundry

laundry area has missing and inoperable machines, the pantry was bare-nothing really good to grab

decor was exceptional and the suite was very spacious and the kitchen was fully stocked unlike the other

price and pet cleaning fee! also it was under construction and still expensive.

the pool was dirty!!! my kids really want to use the pool but we could not!

the pool and chairs, etc were very nice

very friendly staff, great breakfast and good location

the staff were very friendly, room clean and spacious, and the breakfast was incredible!

way they charge for drinks at the bar

the price, we expected to be offered complimentary breakfast but weren't; the pool is tiny, smaller than most

were okay , reasonable priced but not the best taste, pool is only 4 ft and tiny so cool for the kids but not

both) were out during our stay, necessitating use of the service elevator and walking through the kitchen

the gym equipment needed to be wiped down, maybe put a sign up to ask people to wipe down equipment

i also enjoyed using the excercise room and the laundry service

the wifi in the room was somewhat slow

breakfast was different daily

we were there for my child's competition so we decided to go to the pool after it

like the kitchenette (with the provided cookware, dishes and silverware) and layout of the room

we utilized the on-site exercise room and the laundry room

i was first given room 108, upon entering the room had a odor, which was not pleasing and the laundry room was

laundry that worked

the pool. the laundry. the hvac.

need to pay more attention to laundry. stains on towels.

great attendants which help me with change for laundry and all

breakfast was ok

location, parking availability, cleanliness, and the breakfast buffet.

parking is under construction. i'm sure the conditions will be better when completed

the gym had two treadmills, and i could'nt get

the newcomer who told us that the hotel did not have laundry facilities - only washing machines that the guests

room service was excellent as well

breakfast buffet was excellent, especially the made-to-order omelettes

the breakfast and the happy hour and rooms

at checkout because of the hot room with broken air conditioning and not being able to use the pool

we liked the self serve laundry.

was really efficient at check in and when the dryers were not working in the guest laundry she allowed us to

bathroom drain was clogged up but sunday it was good. laundry room dryer was very slow.

we were across from the laundry/housekeeping room

pool was like a heated

it was closer to the highway. it had a gym and laundry area.

free laundry was definitely a plus

they also had a guest laundry room

self serve laundry service

these rooms are located directly across from the laundry room/gym, which for some reason is open 24/7

pool heater went out the day before we arrived

the breakfast was ok, and the location was great.

gym wasn't clean

pool was great. rooms nice and clean

pool was out of service

and comfortable rooms, large and very clean bathroom, gym, laundry, extremely friendly staff

24 hr fitness center, guest laundry, enjoyed the breakfast

wifi didn't work

nice breakfast, comfort room and good location.

there was kids running up and down the hallway when we checked in our room wasn't sure if the kid was staying

powdered eggs. guest laundry very small.

clean rooms 'great mattresses'.. quiet air conditioner''very nice gym good breakfast

everything was cool.i like the pool and breakfast.

that the pool was not heated

tight parking in the parking lot!

didnt like how the room had a musty smell and there was no laundry facilities

you had to request housekeeping wifi was very spotty no laundry and air-conditioning did not work well

due to rain the gym was closed because it gets wet

great hotel! good location, right next to a gym.

best was it was pet friendly that made it very convenient we traveled from new york to north carolina and stopped

there was no laundry service or washing machines available.

i was told that the 2nd floor was pet friendly so i choose the 4th floor only to hear it was pet friendly as

pillows were awful. $50 pet fee was not upfront as i was charged at check in

restaurant bar awesome

love that the property is pet friendly

the laundry machine didn't work.

used the laundry facilities and for the cost of washing and drying i expected my clothes to get dry in an

staff's kitchen or laundry room was sharing the same wall as my bed and woke me up in the mornings

guest laundry facility was great

hot tub was not hot...guest laundry was broken and bathtub looked dirty.

i used the laundry room to wash clothes super convenient but the stairwell smells horrible they need to fix

we also used the laundry machine in the hotel

they had no laundry soap and there was no sign in the laundry room indicating it.

checking got make up on white laundry to determine a deposit it crazy

closet had a checklist for laundry if we wanted to have items cleaned, but there was nothing to put the laundry

cleanliness and professionalism and laundry and breakfast.

breakfast french toast tasted old

clean room, large outdoor pool

smoking rooms and convenient location

the location. there was pool at hotel

the hotel was clean and i was pleasantly surprised by the heated pool

the water was to cold for the kids anyway

maybe open bar earlier

but the parking lot only had five

parking was easy, and wifi was excellent

the dryer was out of order. therefore i had to wash the clothes outside at the laundry mat.

there was noise at night. sounded like someone doing laundry.

could not wash clothes at their property due to no soap available in their laundry room

the laundry facilities were unavailable as the machine was broken, and i was forced to find a

smoking through out microwave and refrigerator in room breakfast was good guest laundry free wifi free parking

the fact that guests from neighboring double tree hotel were allowed access to the hotel laundry facilities

as far as front desk employees and the laundry dept

comfortable, spacious, laundry facilities, fabulous mini kitchen w/full sized frig &

loved the free breakfast and the bed was super comfortable.

comfortable, spacious, laundry facilities, fabulous mini kitchen w/full sized frig &

wish they had laundry machine

husband really liked that the gym across the street was included

i had to request extra towels and the wifi-password which we never got

people in room next to us had kids who were loud and ran in halla

even though it was full of kids staying for a soccer weekend

wanted early check in they never responded to me and they didn't had laundry area so l had to go sit at a laundry

was no laundry facility available for the customer to use

no laundry

everything! awesome breakfast spread!

the same goes for the wifi

breakfast was also understaffed for size of crowd and food and coffee ran out so didn t get

the breakfast choices were limited, but sufficient.

didn't know they had free breakfast the workers were so rude

everything was nice, breakfast was good.

have offered a better breakfast

shuttle to the airport and free parking for our vehicles was so awesome and we will stay again the

a lack of parking close to the door after a certain hour.

good breakfast. was able to do laundry before leaving. very friendly staff!!!

heard someone doing laundry in middle of night and through out night would get whiff of sewer smell which i

was in close proximity to the hotel's laundry room

was close to ice machine (they shared the same wall) and hotel's cleaning staff laundry room was across the hall

friendly, clean, laundry options, breakfast variety, price, free airport shuttle.

trees surrounding the property. free laundry. good location.

the laundry room also had some issues

the laundry room is great

our room was right across from the laundry...noisy to say the least.

very clean. nice laundry facilities. airport shuttle.

pool was heated - awesome! breakfast was great.

updated and clean throughout. comfy bed. great breakfast!

she answered my questions, gave me advice, and encouraged me to have the breakfast

no where did it say there would be no hot breakfast and the pool would be drained

pool area not cleaned from friday thru sat when i departed

everyone (from the cleaning people, front desk people to the laundry people) spoke to us and was pleasant

there was a soccer tournament taking place, although there were lots of kids, it wasn’t noisy

charge you a $7 a day garage parking fee

only issue, the 2 rooms across the hall, must have snuck in a bunch f kids, there were about 15 kids in the 2

of the main reasons for choosing this particular location was the free wifi

microwave in individual rooms my room was down two hallways from the front desk, next to the laundry room

laundry piled up in hallway for over twelve hours

not clean dirty laundry

pool was down , lights very dim in bathroom , no laundry facility for guests

everything was disabled the pool, the breakfast, and the chair was broken.

the laundry room was dirty

i was in was next to the laundry, so a little noisy

they didn t have enough rags to give us and i had to wait until their laundry stopped

might be because we were close to the laundry, but it smelled strongly of cleaner

it was clean, pool was nice for my grandson and breakfast is always a plus.

laundry facilities

pool was closed

nice staff. decent breakfast. free airport shuttle was great.

the pool and hot tub was closed

the bar closed early for a sat night

microwave refrigerator shuttle service to airport free snacks given at front desk cleanliness of the overall

clean, breakfast

hard to find available parking space at midnight

location free parking ad advertised

pool was closed.

seems the night shift manager let people into the pool that didn't stay at the hotel

wifi signal was not good

friendly and helpful close to airport fairly clean nice little fitness center very very comfortable bed and

shuttle driver was extremely unprofessional

seem to want to do anything restaurant bar breakfast not available nobody could say why and pool not

close to the laundry room so we saw roaches

from the staff, room, breakfast, and shuttle was excellent, staff was very friendly and facilities were clean

pool was closed. gym was closed. the foldout bed had trash in it

from the staff, room, breakfast, and shuttle was excellent, staff was very friendly and facilities were clean

i didn't make it in time for the breakfast, but the coffee was fantastic!

the pool

pet friendly for our little dog

room was not clean, the carpet was worn and frayed, and the toilet had hair on the seat

breakfast was very good

the breakfast was very good

her so low because she was in the laundry room and a housekeeper told her i needed help and she said where is

laundry facility was out of service.

hallways smell like a high school gym

wifi is terrible and many people including myself mention our cellphone signals are very bad inside

the breakfast was breakfast it was pet friendly and i felt safe which was the biggest thing for me other motels

we enjoyed an evening by the fire pit followed by a dip in the pool which was both warm and clean

breakfast had a nice variety

on ceiling was pretty bright when were trying to sleep, and the room above us must've had some kids that were

couldn't get a breakfast in that tiny kitchen if you were starving

on ceiling was pretty bright when were trying to sleep, and the room above us must've had some kids that were

my kids loved the games you could check out to play

if the clerk had told us which zone they were testing (which i heard as we were leaving was the kitchen)

i was able to utilize their laundry facilities and parking was always easy to find

we were on third floor, but it sounded like perhaps the laundry area was below us

had a guest laundry

laundry facilities were not adequate

it was a mess, plastic hanging, drywall dust, and had to walk through the admin offic and hotel laundry room