we enjoyed an evening by the fire pit followed by a dip in the pool which was both warm and clean

breakfast had a nice variety

laundry facility was out of service.

her so low because she was in the laundry room and a housekeeper told her i needed help and she said where is

non-smoking room smelled like smoke

the peace and quiet the help at the desk and the gym was great

wifi

close to the laundry room so we saw roaches

proximity to the richmond airport & free shuttle to & fro.

cleanliness, location, available safe free parking, friendly helpful staff, breakfast included.

costa coffee and breakfast were available in the reception area

quiet, free wifi, parking, staff, central to everywhere i needed to go

shuttle driver was extremely unprofessional

the pool looked like it needed attention

swimming pool is advertised as open, but it is not

and shuttle were great

had to stay at pool with my 14 yr old son

laundry facilities

children enjoyed the pool

obvious information upon reservation that pool, fitness center and restaurant were closed

the pool was being cleaned so my child was not able to swim

the bar closed early for a sat night

the breakfast was nice, even with the crowd and being late

hotel had a lovely breakfast buffet that included fresh juices and smoothies

breakfast was good

staff, clean, easy free parking, close to richmond airport

beds were super comfortable! staff was very nice. pool was great as was the fitness room.

everyone (from the cleaning people, front desk people to the laundry people) spoke to us and was pleasant

it was great having the free shuttle available to go to dinner at a nearby restaurant and to get to the airport

enough towels and the sheets weren't the greatest and the pool felt like straight chlorine

there was a soccer tournament taking place, although there were lots of kids, it wasn t noisy

being charged $10 for a parking space was absolutely ridiculous.

was close to ice machine (they shared the same wall) and hotel's cleaning staff laundry room was across the hall

friendly, clean, laundry options, breakfast variety, price, free airport shuttle.

heard someone doing laundry in middle of night and through out night would get whiff of sewer smell which i

was in close proximity to the hotel's laundry room

also appreciated having laundry facilities

laundry piled up in hallway for over twelve hours

not clean dirty laundry

pool was down , lights very dim in bathroom , no laundry facility for guests

microwave in individual rooms my room was down two hallways from the front desk, next to the laundry room

also, there was no room service

our room was right across from the laundry...noisy to say the least.

the laundry room is great

the on-site laundry room is a great

very clean. nice laundry facilities. airport shuttle.

trees surrounding the property. free laundry. good location.

breakfast was included and offered fresh fruits, turkey sausage, yogurt, nuts, and non dairy milk

could offer a better breakfast

i did not get to try the gym but i was able to use the business center

didn't know they had free breakfast the workers were so rude

i didn't eat the breakfast i had an appointment. parking was great

breakfast was also understaffed for size of crowd and food and coffee ran out so didn t get

the breakfast choices were limited, but sufficient.

wanted early check in they never responded to me and they didn't had laundry area so l had to go sit at a laundry

was no laundry facility available for the customer to use

no laundry

there is no gym

everything! awesome breakfast spread!

pool area was very dark and gloomy

it was easy to find and the parking was free. the front desk staff was also friendly.

needs better lighting in parking lot

t feel secure parking around the back were more lighting is definitely needed

parking was easy, and wifi was excellent

i love the gym, and everything what's around

was friendly and accommodating and remembered you when you walked through the lobby or went for breakfast in

very comfy bed, complimentary breakfast, historical downtown, nice area around, wonderful

i used the gym it s clean and well maintained with towels and water

well-equipped kitchen

they did comp us two drinks a piece from the bar and reduced our rate by $60

it is difficult when you travel with kids as they gets hungry at any time

valley parking only the bar wasn't very cozy

i cannot connect wifi to my laptop

- dirty linens and mattress (pictures below) - poor wifi that timed out every 20 minutes of

no laundry room bags for the guests

guest laundry services were supposed to be available

was told when we made a phone reservation that our dog (35 punds) was too large for pet friendly room, so we

front desk clerk was lovely until i started asking questions about pet policy

good wifi strength

was an indoor swimming pool, but there was no hot tub

the room, lobby, gym, and the pool is warm!

the pool was not working when we went.

didn t enforce masking in gym

to the tobacco company, as well as offering its own fun porch for breakfast and lunch, a small gym, and a pool

the laundry/ice area on the second floor smelled like urine.

laundry should definitely offer the contactless option to pay for the service (now it s coins

everything is perfect, only one question was about laundry

restaurant was only open for breakfast due to staffing issues - which is the new norm now for the next few years

breakfast was very good

breakfast buffet and monday thru thursday they have a happy hour with free wine, beer, and a light

wasn't very plentiful, and we could never get it to work in the bathroom sink, didnt use the kitchen sink

there was hair all over the bathroom and shower, bottle caps around the room, food on the kitchen chairs, stains

very spacious room, with small kitchen excellent for family stay.

9 mi) of the altria theater; free parking, free breakfast

we were there for a field hockey tournament and so had dirty clothes but the laundry machines on our floor were

the roof top bar was really nice but the drinks were twice as much as what we paid for in the fancy restaurant

didn t work, maintenence came but couldn t fix, elevators were confusing and the gym was full of kids not

the location was great nice and quiet the breakfast was good everything was perfect

wifi didn't work in the rooms.

we heard kids running up and down the hallway all night

they even have a shuttle service for free

use of the gym and pool, which is why we chose this hotel

staff was helpful, loved the shuttle, spacious room the pool was clean but not immaculate.

decor, shuttle, spacious rooms

room service was delightful

pool is tiny but ok for kids

com and i wanted to make sure that when i arrived with small kids after 10pm that i would still have my room

room service

i wish there was a pool to keep kids occupied

the laundry room was dirty

they didn t have enough rags to give us and i had to wait until their laundry stopped

might be because we were close to the laundry, but it smelled strongly of cleaner

i was in was next to the laundry, so a little noisy

wifi couldn't be used

breakfast was delicious

room was not clean, the carpet was worn and frayed, and the toilet had hair on the seat

staff was pleasant and served a nice breakfast

no amenities were open pool, gym, etc

the pool was also very clean even though i did not use it

dirty laundry sat in the hall way over

our kids were in complete shock

told on the phone that pet fee is $35 and finding out at checkin that fee is actually $75 very

room service was quick, and the food was delicious and hot

the gym had many cardio options, which was wonderful

good breakfast, nice clean rooms!

the breakfast was ok, and the location was great.

the hotels fault , corona has made hot breakfast impossible

i did not like that there was no notice before booking letting us know the pool was closed.

gym was nice i would stay again

they also had a guest laundry room

laundry

these rooms are located directly across from the laundry room/gym, which for some reason is open 24/7

free laundry room was a life savers

bonus was the free laundry with soap

wifi was really really slow in the garden room

wifi had poor signal and was too slow to use

checkout i guess i did right? restaurant showed no signs of being open. wifi was meh

the fireplace could be covered better

noisy between rooms and wifi poor

no laundry

no guess laundry

on premise laundry would have been nice.

( no one to do the laundry per staff at the desk) the air conditioner in the room was leaking all over the

enjoyed the breakfast was great

24 hr fitness center, guest laundry, enjoyed the breakfast

and comfortable rooms, large and very clean bathroom, gym, laundry, extremely friendly staff

wifi speed is impressive and not throttled like other hotels

property was clean i did i use the pool but the water was cloudy parking was available

had to wait half an hour for the manager to check us in ( with 2 tired from a road trip kids)

the inability to self park and no gym were drawbacks.

the gym needed attention and was small.

the small fridge was nice, wifi, and flat screen tv - all very nice

towels didn t seem super clean. gym was tiny.

was good but a limited room service menu during thanksgiving night was disappointing

door to shut properly, keys kept not working, no laundry said the machine was broken

i’m paying there’s no gym no restaurant no guest laundry the elevator doesn’t work lost power on half

the guest laundry room not working

gym, no room service, no daily paper, no guest laundry room, elevator works only 20% of the time ac/heat doesn

at one point i was locked out of the room doing laundry in my slippers, after calling the front desk 5 times

very clean, safe environment, the pool was great and the rooms were very modern and clea

would like to have seen more options for food and equipment in the gym but still satisfied with what was

please turn up the gym lights.

the gym is nice, but could stand for a few more pieces.

we enjoyed the breakfast, use of the lovely pool (a nice surprise), and opportunity to have a glass of wine at

microwave and fridge. also liked the laundry room.

free parking and free breakfast

the staff, the room, the breakfast, and most of all it was clean. thank you

the gas station right next-door has a beautiful parking lot and you could tell they scraped it right away and

free parking and free breakfast

the bar and restaurant was eliminated

i guess the pool area could have been a little nicer/neater.

the pool wasn’t open

and free wifi and breakfast

breakfast was excellent

cleanliness and professionalism and laundry and breakfast.

poor wifi

staff did not inform during check-in that the breakfast would be served at the neighbourhood restaurant and the

left my charger in the room. they went and got it next day. good service. good parking.

some of the guests were smoking marijuana you can smell it all the way in the halls

closet had a checklist for laundry if we wanted to have items cleaned, but there was nothing to put the laundry

we also used the laundry machine in the hotel

i used the laundry room to wash clothes super convenient but the stairwell smells horrible they need to fix

chose this place because they had laundry, i was planning to stay for 1-2 weeks, though the laundry machines

had issues with the dryer in the laundry center

could not wash clothes at their property due to no soap available in their laundry room

smoking through out microwave and refrigerator in room breakfast was good guest laundry free wifi free parking

the laundry facilities were unavailable as the machine was broken, and i was forced to find a

there was noise at night. sounded like someone doing laundry.

the dryer was out of order. therefore i had to wash the clothes outside at the laundry mat.

also had a laundry room which was handy

laundry room was just okay

staff and cleanliness (guest reception desk and breakfast personnel were very friendly)

morning i awake the breakfast area had a lot of people her for a church function, but i was able to get breakfast

my first room smelt like pet urine the mattress was filthy

the laundry room was filthy, dirty face masks, trash that stinks, and just dirty like it hadn t been

great bar now and good food selections which is new but we didn t get to eat cause we were down for a

booked knowing it had a restaurant and bar on property

however, it was closed as well as the pool

didn t take advantage of breakfast or the bar but i m sure it s a solid value

too noisy by our room close to the housekeepers room/ laundry , shower had low water pressure

gym small but i workout maybe more then most

parking was convenient

gym was tiny

easy access to parking

no hot breakfast as advertised. vending machines didn t work. laundry facility was just ok

i did free breakfast, but i heard great things about it

was great especially breakfast

wifi was out had no wifi

signing in every time i used wifi

free laundry

it was close to my work place and had free laundry

although we didn t make use of the gym or laundry room, we did pass them and they looked clean

laundry area has missing and inoperable machines, the pantry was bare-nothing really good to grab

don t work in a pet friendly hotel if you are terrified of animals

had to pay to do laundry

pool very small, had to ask for towels

pool is advertised as heated but deff is not

didn't like the size of the pool, we were looking for something a little bigger, if it's that amount of chlorine

thing was cool i brought my kids so they could swim & eat pizza & ice cream the staff were so kind &

no laundry bag

everything.the staff. the room. the breakfast. people were very friendly.

an added charge when i checked in that was not listed on my reservation to park my car in your parking lot

wifi service is very bad. staff are flippant and rude.

very quiet. bed was comfortable and liked bed comforter. good selection of breakfast items.

very friendly staff, great breakfast and good location

rooms are clean well maintained with full kitchen

price and pet cleaning fee! also it was under construction and still expensive.

great gym,, nice rooms...nice mattress.....

the pool was dirty!!! my kids really want to use the pool but we could not!

clean room with a good view of the parking area

parking was easy and close to main entrance

we did not eat breakfast at the hotel.

i booked a room for the night so my daughter could enjoy their indoor pool for her birthday

desk workers had prepared a birthday gift bag complete with a card, snacks, and complimentary breakfast

party laundry services were good except for the overcharged fees and not able to contact laundry company

staff friendly n efficient breakfast crew very welcoming, food good n hot, relaxing.

order the spa suite and paid extra , no spa suite available

comfy and relaxing had a free breakfast

bed and breakfast

pool is closing to make room for a gym

parking well lighted and very good

i didn t like the $75 pet fee for a 10 lb dog which made no mess.

my kids especially loved the breakfast, i thought it was a good variety

the wifi was very easy to use, the room was outstanding and that includes the microwave, refrigerator,

room was nice and clean and they accommodated my pet

breakfast was great and the dining room never was crowded

also there is no spa or jacuzzi as the add days only an indoor pool

no complaints at all be happy when breakfast returns to normal

the pool

pool was closed

good parking. safe location.

no free wifi

food i got from room service was horrible

we had room service breakfast and was pretty good. prompt & friendly staff.

eventually walked through the laundry area to find someone to assist

there 4 nights (with no laundry service as we requested) but needed extra towels and coffee for the last night

entrance floor at the back of the lodging building was the basement which was next to the laundry room so was

the large rooms, resturant options, welcome bag offering pet friendly restaurants close by.

the elevator was broken (we were on the 4th floor), the spa was broken, and the buildings were falling apart

i also enjoyed using the excercise room and the laundry service

room had a small kitchen, including full size fridge/freezer

also, there was a kitchen with all utensils, plates, glasses, and bowls a coffee pot too

big room with kitchen, great brekfast- eggs, pancake, yogurt, fruits, bread, cheese and more, best shower and

loved the mini kitchen and all outdoor facilities for recreation for the kiddies