no hot breakfast as advertised. vending machines didn t work. laundry facility was just ok

and i did not like that the pool was not accessible

good breakfast and very attentive employee at the kitchen

wifi connection did not work well at all and the person working counter was not very helpful at all

had dinner at don pepes located in the parking lot, was good

no laundry bag

very quiet. bed was comfortable and liked bed comforter. good selection of breakfast items.

breakfast was good! had a good night sleep as well!

everything.the staff. the room. the breakfast. people were very friendly.

breakfast was excellent, staff was friendly and helpful and rooms were cozy& very

pool area was extremely hot

like idea of indoor pool if we had time

pool

we did not eat breakfast at the hotel.

a room on the backside as the sports and grill bar plays music loud and late saturday

party laundry services were good except for the overcharged fees and not able to contact laundry company

staff was great they were very helpful with everything from the checking in process to getting breakfast

dirty. parties until midnight in the parking lot

great staff, clean and excellent breakfast

comfy and relaxing had a free breakfast

the pool was freezing. the hot tub was advertised, but did not exist.

$75 pet fee

included breakfast, large room with kitchen

indoor pool was nice breakfast was ok

beds were comfy, full size kitchen

had to pay to do laundry

pool very small, had to ask for towels

didn't like the size of the pool, we were looking for something a little bigger, if it's that amount of chlorine

kids were running up and down hallways all night

it does have a bar that isn t open on sundays.

parking well lighted and very good

stayed in a pet friendly room

allowed pets, grab and go breakfast bags, price, accommodating ( gave us a ground floor room.

close to richmond. good grass area for pets.

of the hotel was the reason i could hear noises from upstairs all night - sounded like kids jumping on the beds

the laundry room was filthy, dirty face masks, trash that stinks, and just dirty like it hadn t been

the pet fee of $75 was ridiculous. i almost turned around and left.

it was ok although we didn't get a twin bed. $75 for pet was not mentioned

great bar now and good food selections which is new but we didn t get to eat cause we were down for a

want to allow my cats at first but when i said i saw online they allowed pets and i would have to cancel she

microwave and fridge. also liked the laundry room.

excellent selection on the free breakfast daily

the overall cleanliness, awesome breakfast and excellent wi-fi for internet connection.

my kids loved the bacon for breakfast

free parking and free breakfast

laundry room was just okay

also had a laundry room which was handy

room. large and comfortable. pet friendly.

clean, great hot breakfast, helpful staff, and great location

great breakfast... easy on/off i295

i liked the laundry facility and food cupboard they have available for folks to use

location free laundry

plus the staff were very friendly and professional, the whole property spotless, and the laundry was my kind

also there is a gym and laundry room

the free laundry room was so nice to have for our long visit

the second room was clean but no laundry bag, no shower cap, no body wash or body

that the pics show a pool and there isn't one anymore. it can be misleading.

the pool could have been heated & hot tub working.

how do you set up a coffees bar with a pot of luke warm water and only flavored tea bags

the friendly people, breakfast, clean room.

24 hr fitness center, guest laundry, enjoyed the breakfast

and comfortable rooms, large and very clean bathroom, gym, laundry, extremely friendly staff

it has ev chargers in the parking

the lobby was nice and staff were friendly. plenty of parking.

the bar staff was the best

pool was great. rooms nice and clean

breakfast wasn't ready at 6:00am. like advertised.

the pool was perfect temperature to enjoy

the hotels fault , corona has made hot breakfast impossible

the pool was not opening the kids where upset

laundry on third floor needed repairs in room. beds to high

the lack of room service was annoying and the room smelt of dirty laundry

on my room key holder the room number didn t exist lol a wonderful staff member in the laundry room and

breakfast delicious and attendant was nice

that made the kids upset

free laundry room was a life savers

they also had a guest laundry room

these rooms are located directly across from the laundry room/gym, which for some reason is open 24/7

it was closer to the highway. it had a gym and laundry area.

bonus was the free laundry with soap

the hotel was pet friendly, which was a blessing, as we always travel with our pug

random people walking off the street and swimming in the pool.

pool was great

the breakfast was well stocked and organized every morning

big issue when trying to entertain 2 young kids in a small space

staff could not get it together. dryers (2) in the laundry room and don't work

laundry facility was on the 2nd floor

though i requested a non smoking room due to allergies, i was originally put in a smoking room

non smoking room still smell like a smoking room

pool wasn't open ud83dude15 .

laundry mat was out of service, pull out bed was disgusting

don't plan on staying there long and having laundry done; they have the laundry bags and request forms in the

jacuzzi and pool were amazing

breakfast selection was great

very clean , nice breakfast assortment

location and pet friendly, spacious rooms - small kitchenette was perfect

also on my saturday night stay, we had to evacuate in the rain because the kitchen staff burnt something at

pet friendly

outside area, bar area, gym

very pet friendly

sauna and pool didn't have adequate chlorine

the pool and the whirlpool kept my kids happy!

the pool and the whirlpool kept my kids happy!

the pool room is hot but once you jumo in the water feels great.

elevator scared me by making some scary noises, and they were kids running around making noise when we were

the wifi password resets every sat at midnight, which would have been nice to know when checking in on

no room service during dates i was there.

i like the fact that they had a bar and restaurant in the lobby

there are some college kids staying there due to housing shortages on vsu campus so it can be noisy

the ladies at the breakfast bar and coffee exceptionally amazing

ceecee at the bar was so sweet and personable, giving us a history of the hotel

sunday. no restaurant service. did get bar snacks and drinks.

also trying to get to the rooftop bar was so much of a hassle we never made it up there

the rooftop bar has an amazing

geri at the front desk and ceecee at the bar were tops

laundry service is poor

towels or room service

ask for no smoking room but have old cigarette in the room

the room was none smoking but the room smelled like smoke and urine

ample parking.

laundry piled up in hallway for over twelve hours

microwave in individual rooms my room was down two hallways from the front desk, next to the laundry room

pool was down , lights very dim in bathroom , no laundry facility for guests

not clean dirty laundry

easy parking and close to airport. comfy beds. wifi.

was no laundry facility available for the customer to use

no laundry

wanted early check in they never responded to me and they didn't had laundry area so l had to go sit at a laundry

desk clerk gave no mention of fee for parking

just the gym smell a little bit bad and almost always its locked

everyone (from the cleaning people, front desk people to the laundry people) spoke to us and was pleasant

only issue, the 2 rooms across the hall, must have snuck in a bunch f kids, there were about 15 kids in the 2

due to covid the bar restaurant and pool were all closed which they did not inform me of they just had signs

kids running through the 3rd floor chasing each other with nerf guns being obnoxiously loud

only issue, the 2 rooms across the hall, must have snuck in a bunch f kids, there were about 15 kids in the 2

was in close proximity to the hotel's laundry room

friendly, clean, laundry options, breakfast variety, price, free airport shuttle.

was close to ice machine (they shared the same wall) and hotel's cleaning staff laundry room was across the hall

good breakfast. was able to do laundry before leaving. very friendly staff!!!

heard someone doing laundry in middle of night and through out night would get whiff of sewer smell which i

have offered a better breakfast

i did not get to try the gym but i was able to use the business center

breakfast was nicer than we expect from this type of hotel

that there was construction going on in the parking lot of the hotel.

everything was nice, breakfast was good.

breakfast was also understaffed for size of crowd and food and coffee ran out so didn t get

the breakfast choices were limited, but sufficient.

could've had more stuff to do down at the pool

other people went into our pool time which shortened our time

kitchen was terrible because i ordered the special and one hour after i ordered they called me and

the shuttle driver was very thoughtful

nice room close to airport. shuttle to take to airport or local restaurants

the hallways are bright and have good lighting; they do not have any laundry facility on the premises but there

the cleaning staff was not allowed in our rooms so we had to put laundry and garbage outside our doors in the

a clean laundry area

loved how breakfast was served in the little boxes with happy notes

only thing i would mark off on is the pool was too cold for me

they said no access to laundry

pool noise was real late

continental breakfast was very good

the breakfast and location

breakfast was great except hot items all contained meat - no hot items for vegetarians --or not

very clean. nice laundry facilities. airport shuttle.

also, there is a small gym area and free laundry

trees surrounding the property. free laundry. good location.

our room was right across from the laundry...noisy to say the least.

the laundry room is great

we enjoyed an evening by the fire pit followed by a dip in the pool which was both warm and clean

breakfast had a nice variety

laundry facility was out of service.

her so low because she was in the laundry room and a housekeeper told her i needed help and she said where is

staff, wifi is decent, room size was perfect for 2

they offered a gym but it was packed with boxes and not useable

even the non smoking rooms smell like an old ashtray

close to the laundry room so we saw roaches

booking com reservation noted that free parking was allowed on-site

allowed for an early check in upon arrival once i made a call to the hotel

costa coffee and breakfast were available in the reception area

proximity to the richmond airport & free shuttle to & fro.

laundry facilities

pool was closed

the gym and pool was closed. no breakfast

didn t like that the pool was not open that was why i was staying till monday doing could go in hot tub and

we booked because we knew they had a pool and hot tub

is not being taken care of needs to update staff doesn't seem to want to do anything restaurant bar breakfast

when we called for the shuttle we were told that it didn't run after midnight but would start up again at 4 a

indoor pool was closed for maintenance the entire stay which was a huge inconvenience

seem to want to do anything restaurant bar breakfast not available nobody could say why and pool not

and shuttle were great

directions to the hotel even though they used gps, we also had a note that said there was free breakfast but we

very clean, great breakfast, excellent location.

breakfast was good.

they also have free wifi and netflix

great breakfast options included. very friendly staff.

that it didn't have a shuttle to transport if it rains and parking deck prices are to high.

the bar area was nice but wow, i had a sauvignon blanc - the only one they had and it was $15 for 6

to check in and out, free wifi, and stylish, comfortable, quiet room

richard/drove the courtesy shuttle/ was also great

of particular note, gary - the bartender who works at night was a great person to interact with and get to know

did have a free shuttle in morning to get to

beds were super comfortable! staff was very nice. pool was great as was the fitness room.

breakfast didn't have enough options

hotel had a lovely breakfast buffet that included fresh juices and smoothies

is a great hotel for anyone traveling--reliable and free of charge airport shuttle each way, clean and comfortable

room service menu in room, would have been nice to be able to consider options without having to

only complaint is that the salad i ordered for room service was a bit overpriced

really wasn't anything except they aren't offering room service due to covid - so that was understandable

didn t enforce masking in gym

the room service was prompt, and delicious

no laundry room bags for the guests

guest laundry services were supposed to be available

room service stunk. not sure what that was all about. breakfast on site was good.

no daily room cleaning. bar closed. no microwave in room.

enjoyed the chefs kitchen

laundry should definitely offer the contactless option to pay for the service (now it s coins

the laundry/ice area on the second floor smelled like urine.

everything is perfect, only one question was about laundry

i did not like the slow wifi or that my phone did not have a good signal in the room

the bar could be cozier and more inviting

dirty laundry sat in the hall way over

coffee bar did not have any dairy (half and half, milk),

pool was the reason i picked this hotel and for relax activities with kids it was ok

16th floor kitchen is excellent

also, there were a lot of kids in the pool that we re not being supervised and there was no lifeguard on

breakfast was great, rooms were clean, great location and all the staff were super friendly

9 mi) of the altria theater; free parking, free breakfast

a nice breakfast in the morning and a place to purchase a drink on the rooftop was enjoyable

everything is great, service, gym, pool, location, all

rooms were big and clean. the staff were very friendly and breakfast was great