there were also roaches, refrigerator didn t close all the way and we had no wifi/cable

was no top sheet on the bed, the tv didn't work, there was no light in the parking lot, i could see light coming

parking at check-in, entry lock hard to work, trash behind the bed, hole in carpet, adjoining room

upon finally finding the parking lot the check in desk is apart of a gas station

wifi

oh and no bag for dirty laundry in the

breakfast was big with many continental options

were very comfortable, breakfast was hot and variety was great

admittedly, i didn t use the pool or gym to review.

the spa tub could of been cleaned better.

they even have a guest laundry room which really does almost make you feel right at home while on the go

staff was very friendly and helpful. gym and pool was great. hotel was very clean.

staff was very friendly and helpful. gym and pool was great. hotel was very clean.

everyone is a pet lover, owners continue to act as if everyone should love pets

outdoor pool not open yet

did lots of laundry and was easy with facilities and front desk provided detergent

pool was open, clean and had toys for kids. breakfast had hot stuff waffles and eggs

a free breakfast

bar and eating area were clean and comfortable

easy to find hotel and lots of parking

only down side was the pool was closed because of the virus

the pool and whirlpool were a nice bonus

love the pool and hot tub

no dumbells in gym

loved everything about this place including the wonserful beds and the fabulous breakfast abd super friendly

the fitness center actually had dumbbells up to 50s and the laundry was free to use

laundry room has multiple machines out of order

hallway carpets are dirty, outside has trash everywhere, laundry room was not clean

they were aware of this and posted notes to everyone s room however they still would be smoking marijuana

location was great and pet-friendly

wish they could have had a laundry facility

s no laundry service to wash clothes

wished there were laundry facilities room could have been vacuumed daily

the property didn t have a laundry accommodation.

the pool and spa were a little too chlorinated

room appeared clean but i m not sure if it was the laundry detergent used or something else but my family was

no good coffee and bar and starbucks closed

breakfast was offered too at a cost

breakfast service was very slow with only one associate taking orders, cooking and serving

bar was convenient and snacks were good

the use of the laundry was a little steep.

i was able to utilize their laundry facilities and parking was always easy to find

it was a mess, plastic hanging, drywall dust, and had to walk through the admin offic and hotel laundry room

we were on third floor, but it sounded like perhaps the laundry area was below us

laundry facilities were not adequate

eventually walked through the laundry area to find someone to assist

entrance floor at the back of the lodging building was the basement which was next to the laundry room so was

there 4 nights (with no laundry service as we requested) but needed extra towels and coffee for the last night

work and it took until 10:30pm for a response and an offer to change rooms but we have young kids so it was too

everything! especially breakfast. the kids enjoyed the pool. the gym was nice and big.

there was noise at night. sounded like someone doing laundry.

the dryer was out of order. therefore i had to wash the clothes outside at the laundry mat.

smoking through out microwave and refrigerator in room breakfast was good guest laundry free wifi free parking

could not wash clothes at their property due to no soap available in their laundry room

the laundry facilities were unavailable as the machine was broken, and i was forced to find a

had issues with the dryer in the laundry center

they had no laundry soap and there was no sign in the laundry room indicating it.

coin laundry avilable on property, only one machine though. breakfest was pretty good.

chose this place because they had laundry, i was planning to stay for 1-2 weeks, though the laundry machines

i used the laundry room to wash clothes super convenient but the stairwell smells horrible they need to fix

cleanliness and professionalism and laundry and breakfast.

breakfast could be better but overall good experience

smoking rooms and convenient location

the parking lot towards the back has become a haven for people living out of their cars which while i

pool and the room was clean

spots small laundry facilities were not working

breakfast choices were great

kitchen functional and everything a guest should need in a hotel suite

near williamsburg, and that was superior in every way staff, quality of the rooms, service, breakfast

the only thing that could make it better were if there were an indoor pool lol

free wifi with no hassle connect

location, proximity to richmond and short pump town center. gym is updated.

would have been nice to have an outdoor pool

my female family member to calm down that things do happen and that they were backed up in the kitchen

when we arrived there, staff weren t as kind; we had to pay for parking; our room was different than we booked

hotel was great aside from that oh and the laundry room wasnt cleaned out the entire time of stay

laundry wasn't working on this visit

laundry was supposed to allow debit cards but wasn t working

floor elevator buttons broken unable to use, laundry room excessively hot due to no ventilation and mold visible

was good, plenty good big room wifi was consistent stairs up to room - i much prefer v lift plenty of car parking

gym.

not much. they don t have towels at the pool.

enough parking for handicaps and also there were two different amounts told to me about the pet fee and also on

very family friendly staff was very great and helpful very interactive with my young kids and made us feel at

the pool was nice and check out is 12 pm

no laundry facilities

if you had a laundry room

no laundry area

i couldn t connect to wifi for awhile because system reflected unknown person who took my reservation

good location great staff very friendly , especially marty the breakfast manager .

the guest laundry facilities were out of order

piles of dirty laundry in halls

laundry room, water fountains were out of order, hallway rug was stained in numerous spots

too expensive for the offered items no room service provided

chlorine made several of the kids sick with uncontrollable coughing, sore throats, difficulty breathing, and

room, pool and facilities!

the indoor pool, cleanliness, amazing staff, friendly, affordable rates

took us ten minutes to figure out how to enter (through kitchen side door)

would've enjoyed a pool and free breakfast.

clean and accessible. super early check in was great.

i appreciated that the hotel has a laundry room.

oh, let me not forget about seme (spelled wrong) the breakfast attendant that paid attention to detail and

the kitchen here is a full kitchen with a regular sized refrigerator

hotel room was spacious, clean, and had a small kitchen

i did like the full kitchen and that the suite had a door to the bedroom

the breakfast was real nice.

clean, employees were very friendly, bed was comfortable and updated and the breakfast was probably one of the

parking, refrigerator in the room, clean

pet friendly

before booking to ask about pet o policy

ice and laundry convenient

3 fast elevators laundry was good

i also appreciated that the linens smelled like fresh laundry

the pool was great for our kids and the free breakfast and dinner were both very good quality

everyone had a great time. food was good. kids and adults were well taken care of.

he provided service with a smile, along with detergent and dryer sheets so that we could do laundry for the

the location free parking low incidental fees free breakfast nice staff late check out

the pool was cloof

i moved rooms twice and the second room smelled like someone had a pet in the room

peaceful, clean, excellent staff, easy parking, fresh. i ll be glad to come back.

laundry was free

laundry room and fitness center are sort of one in the same so it was pretty warm and moist in

free laundry facilities. very friendly staff.

laundry facility and fitness center were great

free laundry , a wonderful workout room, a business center with free computers and a free printer

the little kitchen area in the room was a nice addition however it looked like things were not setup and just

not much of a choice for breakfast but was nice enough small gym and pool

kitchenette

excellent breakfast selection! loved it

my kids loved the games you could check out to play

guest laundry facility was great

the laundry machine didn't work.

used the laundry facilities and for the cost of washing and drying i expected my clothes to get dry in an

hot tub was not hot...guest laundry was broken and bathtub looked dirty.

for example laundry is on the second floor but it says it's on the first floor

laundry in hall, badly maintained bathroom facilities, ice maker only on 2 floors, slow elevator

property is a 10 but the laundry facilities didn t match that

restaurant connected to the hotel, kitchenette with full size refrigerator, eating area, laundry room upstairs

kids loved the pool

clean, perfect location, best staff ever, quiet room, wonderful breakfast and bar area

mext to laundry room

the pool, the gym and the bar but we realized why

location. parking. beds.

gym was small and there were not that many things to use

it is very clean, quiet, roomy with free parking

not reasonable to have no new clean laundry for a five day stay

i asked if they had self laundry amenities, staff acted like i had two heads

i stayed two nights, for a soccer tournament, we didn t have a chance to take the kids to the pool do to our

i loved the location & that breakfast was included. the food was made to order. it was amazing!

there was a nice assortment of fruit, granola bar, and water

laundry was very reasonable and all my clothes were dry

the laundry room for guests was terrible.

nice size, quiet, laundry was great.

laundry closed

laundry on site

great attendants which help me with change for laundry and all

the wifi didn't work and i was charged $7 to park in the hotel parking lot

i was so grateful that the pool was accessible given the limitations at many facilities during the pandemic

parking was great

cleanliness, comfort, wifi, refrigerator, microwave

i also enjoyed using the excercise room and the laundry service

and it took about 5 minutes for someone to show up, though, and it had a pretty lobby and dining/ bar area

my grandsons enjoyed the outdoor basketball goal and outside pool table, and of course the heated indoor pool

indoor pool was freezing, and i had a very disappointed little man that was hoping to enjoy it

the hotel is just 10 min away from the pool, very convenient

the newcomer who told us that the hotel did not have laundry facilities - only washing machines that the guests

breakfast was delicious

another thing was the air not working in our room and that i couldn't use the pool because it wasn't accessible

bathrooms too small. water machine in gym was empty. tv in gym not working.

how early the pool closed

we utilized the on-site exercise room and the laundry room

laundry that worked

i went downstairs to get quarters for laundry detergent and desk clerk gave me a box

the pool. the laundry. the hvac.

i was first given room 108, upon entering the room had a odor, which was not pleasing and the laundry room was

the carpet in the stairs looked very old, dirty in areas, and ripped up in areas

no amenities were open pool, gym, etc

breakfast was very good

wish the pool was open, the children were pretty bored.

pet friendly for our little dog

they didn t have enough rags to give us and i had to wait until their laundry stopped

i was in was next to the laundry, so a little noisy

the laundry room was dirty

might be because we were close to the laundry, but it smelled strongly of cleaner

didn't stay for breakfast

you still have regular amenities such as access to a clean pool, laundry facilities, gym, and breakfast as well

you still have regular amenities such as access to a clean pool, laundry facilities, gym, and breakfast as well

prime location with lots of parking. clean room. wonderful suite layout.

there was a full kitchen

the pool was smaller than we expected and it was pretty crowded

only 1 bar of soap, only a single packet of coffee

pool was small and disappointing

the free parking is also nice

no-kids hours at the pool would have been appreciated

a little dirty pool and glasses in room

wifi password set up

great gym,, nice rooms...nice mattress.....

states fireplace and it wasn t door keep getting stuck no linens for the sofa bed not enough washcloths

the breakfast was great with a wide variety to choose from

rooms are clean well maintained with full kitchen

laundry area has missing and inoperable machines, the pantry was bare-nothing really good to grab

it was close to my work place and had free laundry

free laundry

although we didn t make use of the gym or laundry room, we did pass them and they looked clean

don t work in a pet friendly hotel if you are terrified of animals

too noisy by our room close to the housekeepers room/ laundry , shower had low water pressure

went to bar to get away from noise but

night sometimes there can be some weird characters in the parking lot or the surrounding

gym was tiny

easy access to parking

breakfast was far beyond expectations, plenty of hot and tasty food

small bar of soap

the pool wasn’t open

of the staff were lovely and helped me with my late check out but a really rude white blonde lady with straight

the front desk at night i didn t get their name was rude and we called to make sure we had a hour late check

i’m paying there’s no gym no restaurant no guest laundry the elevator doesn’t work lost power on half

at one point i was locked out of the room doing laundry in my slippers, after calling the front desk 5 times

gym, no room service, no daily paper, no guest laundry room, elevator works only 20% of the time ac/heat doesn

the guest laundry room not working

door to shut properly, keys kept not working, no laundry said the machine was broken

very clean, safe environment, the pool was great and the rooms were very modern and clea

would like to have seen more options for food and equipment in the gym but still satisfied with what was

please turn up the gym lights.

were put next to a family with 2 crying kids

the indoor pool was ice cold

love the decore, nice little bar area with fun drinks

were traveling with a pet, no problem there, but it appears that a previous pet had an accident, or a person

was good but a limited room service menu during thanksgiving night was disappointing

the inability to self park and no gym were drawbacks.

hotel was really nice - swanky and modern amidst the old stature of the building - having a pet allowed was why

the fireplace could be covered better

checkout i guess i did right? restaurant showed no signs of being open. wifi was meh

wifi was sufficient for us to work remotely for the morning

your planning to come with kids this is not the place

the in house bar tender wasnt very talkative or overly friendly

had to request for room service clean, my stay was long and in third day, they didn't go to clean my

i wish there was a pool to keep kids occupied

room service

com and i wanted to make sure that when i arrived with small kids after 10pm that i would still have my room

some of the staff weren't that friendly, noise complaint called on our room but it was noisy kids on the floor

pool good, gym good

i enjoyed the bar and the room service. the bed was comfortable to.

the shuttle for the hotel was very helpful

room service and the choice of room

kitchen staff was really great in both restaurants.

no guess laundry

on premise laundry would have been nice.

( no one to do the laundry per staff at the desk) the air conditioner in the room was leaking all over the

no laundry

wifi was horrible especially on upper floors

we were there for a field hockey tournament and so had dirty clothes but the laundry machines on our floor were

location, pet friendly, breakfast included, easy access to parking

of the room, spaciousness of the room all of the staff were nice, pleasant informed, and the breakfast was neat

some of the machines in the gym did not work

i ll pay the extra $20-40 next time for double the space, kitchen, separate bedroom and seating areas

i loved the lobby, the lounge area (breakfast and computer station).

9 mi) of the altria theater; free parking, free breakfast

wasn't very plentiful, and we could never get it to work in the bathroom sink, didnt use the kitchen sink

finally, i am really getting tired of the hilton wifi system

in kitchen was smelly