oh and no bag for dirty laundry in the

pool

the front desk, housekeeping, kitchen staff all made us feel welcomed for our entire 7 day stay

had plenty of parking

parking, it was very crowded and hard to find parking

they even have a guest laundry room which really does almost make you feel right at home while on the go

pool was nice n clean

the wifi was free and easily accessible, and there are tons of food options which the front desk

plenty of parking

i always travel with cleaning supplies, so i scrubbed down the bathroom and prepared for my kids and i to have

did lots of laundry and was easy with facilities and front desk provided detergent

was great breakfast was ok considering covid lots of packaged items very clean staff was excellent

pool was small but enjoyable

the breakfast bar around 0730 the meat was already gone and not yet replenished

easy access from parking , get to room wherever you parked.

wifi is not easy to connect to.

good beds/bedding, convenient to kings dominion, service of the breakfast lady was awesome, parking was plentiful

wifi was a bit wonky

love the pool and hot tub

the chlorine in the pool was a little over powering but i guess that was

s no laundry service to wash clothes

the property didn t have a laundry accommodation.

wished there were laundry facilities room could have been vacuumed daily

wish they could have had a laundry facility

pool was closed the first day due to maintenance and that was when my daughter was with me before

the fitness center actually had dumbbells up to 50s and the laundry was free to use

hallway carpets are dirty, outside has trash everywhere, laundry room was not clean

laundry room has multiple machines out of order

no pool, parking lot conditions, pet area not cleaned

smelled like smoke even though it was supposed to be a non smoking room

room appeared clean but i m not sure if it was the laundry detergent used or something else but my family was

dinner and bar not open , only breakfast which we paid for in advance but had to run back and forth from desk

breakfast service was very slow with only one associate taking orders, cooking and serving

we went during covid timing and the pool wasna ? ? t opened.

breakfast was offered too at a cost

laundry facilities were not adequate

they have a nice gym, jacuzzi and pool, and a laundry room

i was able to utilize their laundry facilities and parking was always easy to find

we were on third floor, but it sounded like perhaps the laundry area was below us

had a guest laundry

eventually walked through the laundry area to find someone to assist

there 4 nights (with no laundry service as we requested) but needed extra towels and coffee for the last night

entrance floor at the back of the lodging building was the basement which was next to the laundry room so was

check in was super easy and they granted me an early check in

room service food

gave us a smoking room and only full beds instead of queen beds for 1 room

wifi

burns on everything including bedding and reeked like smoke even though we requested non smoking

doesn t care about tenants bed bugs no remote for the tv and microwave horrible wifi

was no top sheet on the bed, the tv didn't work, there was no light in the parking lot, i could see light coming

there was noise at night. sounded like someone doing laundry.

the dryer was out of order. therefore i had to wash the clothes outside at the laundry mat.

smoking through out microwave and refrigerator in room breakfast was good guest laundry free wifi free parking

could not wash clothes at their property due to no soap available in their laundry room

the laundry facilities were unavailable as the machine was broken, and i was forced to find a

had issues with the dryer in the laundry center

they had no laundry soap and there was no sign in the laundry room indicating it.

coin laundry avilable on property, only one machine though. breakfest was pretty good.

chose this place because they had laundry, i was planning to stay for 1-2 weeks, though the laundry machines

i used the laundry room to wash clothes super convenient but the stairwell smells horrible they need to fix

cleanliness and professionalism and laundry and breakfast.

breakfast could be better but overall good experience

smoking rooms and convenient location

the parking lot towards the back has become a haven for people living out of their cars which while i

pool and the room was clean

spots small laundry facilities were not working

breakfast choices were great

kitchen functional and everything a guest should need in a hotel suite

near williamsburg, and that was superior in every way staff, quality of the rooms, service, breakfast

the only thing that could make it better were if there were an indoor pool lol

staff's kitchen or laundry room was sharing the same wall as my bed and woke me up in the mornings

hot tub was not hot...guest laundry was broken and bathtub looked dirty.

the laundry machine didn't work.

for example laundry is on the second floor but it says it's on the first floor

guest laundry facility was great

laundry wasn't working on this visit

hotel was great aside from that oh and the laundry room wasnt cleaned out the entire time of stay

floor elevator buttons broken unable to use, laundry room excessively hot due to no ventilation and mold visible

laundry was supposed to allow debit cards but wasn t working

breakfast was offered

parking lot needs better lighting

pool and cleaniness

free wifi with no hassle connect

i liked the parking, the gym, the location, the room, the shower, the staff, the bar,

location, proximity to richmond and short pump town center. gym is updated.

the nice lady at the bar gave us some green tea but it wasn't very good

pool closed

clean and accessible. super early check in was great.

took us ten minutes to figure out how to enter (through kitchen side door)

had a really petty moment when i was checking in

the gym room seemed to not have heat or it was turned way down

site said it was pet friendly, room was $110 dollars ( i thought that was high) and we arrived in torrential

would have been lovely to have a soak in a spa or swim in a pool

gym needed a good cleaning and the temp was set high and could no be adjusted

went down for breakfast around 0830 and the breakfast bar looked like it had been raided

no laundry area

no laundry facilities

if you had a laundry room

everything! so comfortable i missed breakfast ud83eudd74ud83dude02

the parking was plentiful, but dimly lite

piles of dirty laundry in halls

laundry room, water fountains were out of order, hallway rug was stained in numerous spots

the guest laundry facilities were out of order

limited staff which is understandable at holiday but we stayed there for room service and there was none

close to food, spacious rooms and clean. pool and hot tub

i appreciated that the hotel has a laundry room.

we booked the hotel for the pool, but there was a giant group that overran the pool, so we were not able to

some young kids were enjoying banging on our door and running off

morning breakfast experience

the items that were available when i went to breakfast was good

told pet deposit was refundable when i booked, when i got there i was told not refundable, $75

pet friendly

the breakfast was real nice.

the hotel also has a nice swimming pool and free parking

the bed was very comfortable, well appointed bathroom, and a very nice continental breakfast

he provided service with a smile, along with detergent and dryer sheets so that we could do laundry for the

i moved rooms twice and the second room smelled like someone had a pet in the room

the location free parking low incidental fees free breakfast nice staff late check out

didn t like upon check in the staff said the pool was considered out of order but the website didn t state

this was a pet friendly hotel- i specifically asked for a no pet room

my kids loved the games you could check out to play

staff was professional. events were nice. the rooms were clean. the breakfast was great.

i was able to go to the pool with my kids; staff was very sweet!

from breakfast to the pool, everything was wonderful

on ceiling was pretty bright when were trying to sleep, and the room above us must've had some kids that were

i also appreciated that the linens smelled like fresh laundry

3 fast elevators laundry was good

ice and laundry convenient

didn t go to the pool or gym, but they looked wonderful and clean

the kids loved the pool and the beds were clean and comfortable

free use of laundry on site

free laundry , a wonderful workout room, a business center with free computers and a free printer

free laundry facilities. very friendly staff.

laundry was free

the room was clean,internet wifi connected with ease,the laundry facilities were appreciated and complimentary

great attendants which help me with change for laundry and all

i was so grateful that the pool was accessible given the limitations at many facilities during the pandemic

breakfast wasn t great - needs updating. coffee bar is always excellent.

meat at breakfast and pool open

the selection of the breakfast, no hot food,,

i also enjoyed using the excercise room and the laundry service

loved the mini kitchen and all outdoor facilities for recreation for the kiddies

breakfast was decent, was sad to see no bacon and pancakes

and it took about 5 minutes for someone to show up, though, and it had a pretty lobby and dining/ bar area

breakfast was different daily

the newcomer who told us that the hotel did not have laundry facilities - only washing machines that the guests

breakfast

love the 'kitchen' area

bathroom is very small but the room is spacious and comfortable breakfast was hot and staff was courteous

kitchen was closed at 9pm due to staffing issues. had to go to restraunts/bar next door.

i went downstairs to get quarters for laundry detergent and desk clerk gave me a box

laundry that worked

we utilized the on-site exercise room and the laundry room

need to pay more attention to laundry. stains on towels.

the pool. the laundry. the hvac.

mext to laundry room

gym was small and there were not that many things to use

free pet

location, clean, comfy bed, nice gym

in a great location and everyone was very friendly also the were pet friendly.

restaurant connected to the hotel, kitchenette with full size refrigerator, eating area, laundry room upstairs

property is a 10 but the laundry facilities didn t match that

laundry in hall, badly maintained bathroom facilities, ice maker only on 2 floors, slow elevator

great location for my trip, room was wonderful- loved the kitchen feature, desk, breakfast, etc.

i was traveling with two kids and could not afford to go anywhere else

more towels in the room without having to ask please warm up the pool

clean, accommodating with restaurant and bar on site!

if the staff had made clear we needed to order our room service for breakfast the night before by hanging the

didn t know it was a pet friendly hotel

pool area was too small and i inviting

who took care of breakfast & special food events was exceptional

the swimming pool is small. 6 people will be a crowd in the pool.

wifi password set up

swimming pool doesn t work

great gym,, nice rooms...nice mattress.....

free laundry

it was close to my work place and had free laundry

although we didn t make use of the gym or laundry room, we did pass them and they looked clean

laundry area has missing and inoperable machines, the pantry was bare-nothing really good to grab

we loved the cleaniness of the room and the kitchen was equipped with everything we needed.

not reasonable to have no new clean laundry for a five day stay

i asked if they had self laundry amenities, staff acted like i had two heads

pretty nice gym although small

there was a nice assortment of fruit, granola bar, and water

we had to dine in the bar area

too noisy by our room close to the housekeepers room/ laundry , shower had low water pressure

was clean and the parking lot was nit creepy at night

food and bar wasna

quiet, and the courtyard was great. very pet friendly

needs a bigger gym

laundry on site

there was no laundry bag or extra blanket in the closet

laundry was very reasonable and all my clothes were dry

i was there for 5 days with no elevator the laundry room was out of service and they serve pork every day for

nice size, quiet, laundry was great.

room was not clean, the carpet was worn and frayed, and the toilet had hair on the seat

friendly staff, comfortable bed, great breakfast

both the pool and gym were closed for remodeling

staff was pleasant and served a nice breakfast

unfortunately the pool was not functional.

i was in was next to the laundry, so a little noisy

the laundry room was dirty

might be because we were close to the laundry, but it smelled strongly of cleaner

they didn t have enough rags to give us and i had to wait until their laundry stopped

cleanliness and breakfast

the pool wasn’t open

the variety offered by the hotel; bar, food, and gym

love the breakfast , friendly

the front desk at night i didn t get their name was rude and we called to make sure we had a hour late check

the swimming pool was not

i’m paying there’s no gym no restaurant no guest laundry the elevator doesn’t work lost power on half

the guest laundry room not working

door to shut properly, keys kept not working, no laundry said the machine was broken

gym, no room service, no daily paper, no guest laundry room, elevator works only 20% of the time ac/heat doesn

at one point i was locked out of the room doing laundry in my slippers, after calling the front desk 5 times

you still have regular amenities such as access to a clean pool, laundry facilities, gym, and breakfast as well

room was spacious and loved having a separate bedroom to be abel to put the kids to sleep

parking is plenty

,friendly staff , complementary daily breakfast , fire pit,pool ,spacious and accommodating would return again

the kitchen was beautifully modern, streamlined with a full-size fridge w/icemaker, microwave,

very clean, safe environment, the pool was great and the rooms were very modern and clea

would like to have seen more options for food and equipment in the gym but still satisfied with what was

please turn up the gym lights.

were put next to a family with 2 crying kids

the indoor pool was ice cold

love the decore, nice little bar area with fun drinks

were traveling with a pet, no problem there, but it appears that a previous pet had an accident, or a person

was good but a limited room service menu during thanksgiving night was disappointing

the inability to self park and no gym were drawbacks.

hotel was really nice - swanky and modern amidst the old stature of the building - having a pet allowed was why

the fireplace could be covered better

checkout i guess i did right? restaurant showed no signs of being open. wifi was meh

wifi was sufficient for us to work remotely for the morning

your planning to come with kids this is not the place

the in house bar tender wasnt very talkative or overly friendly

had to request for room service clean, my stay was long and in third day, they didn't go to clean my

i wish there was a pool to keep kids occupied

room service

com and i wanted to make sure that when i arrived with small kids after 10pm that i would still have my room

some of the staff weren't that friendly, noise complaint called on our room but it was noisy kids on the floor

pool good, gym good

i enjoyed the bar and the room service. the bed was comfortable to.

the shuttle for the hotel was very helpful

room service and the choice of room

kitchen staff was really great in both restaurants.

no guess laundry

on premise laundry would have been nice.

( no one to do the laundry per staff at the desk) the air conditioner in the room was leaking all over the

no laundry

wifi was horrible especially on upper floors

we were there for a field hockey tournament and so had dirty clothes but the laundry machines on our floor were

location, pet friendly, breakfast included, easy access to parking

of the room, spaciousness of the room all of the staff were nice, pleasant informed, and the breakfast was neat

some of the machines in the gym did not work

i ll pay the extra $20-40 next time for double the space, kitchen, separate bedroom and seating areas

i loved the lobby, the lounge area (breakfast and computer station).

9 mi) of the altria theater; free parking, free breakfast

wasn't very plentiful, and we could never get it to work in the bathroom sink, didnt use the kitchen sink

finally, i am really getting tired of the hilton wifi system

in kitchen was smelly