the indoor pool was ice cold

please turn up the gym lights.

she assisted with a much needed early check in and provided great customer service

would like to have seen more options for food and equipment in the gym but still satisfied with what was

we enjoyed the breakfast, use of the lovely pool (a nice surprise), and opportunity to have a glass of wine at

love the breakfast , friendly

staff was super friendly and the amenities were well maintained, except the swimming pool area

room service or even cleaning ever came

the wifi didn't work other than in the lobby area

they have a game room pool table, shuffle board, and an outdoor pool

the guest laundry room not working

gym, no room service, no daily paper, no guest laundry room, elevator works only 20% of the time ac/heat doesn

door to shut properly, keys kept not working, no laundry said the machine was broken

at one point i was locked out of the room doing laundry in my slippers, after calling the front desk 5 times

i’m paying there’s no gym no restaurant no guest laundry the elevator doesn’t work lost power on half

the restaurant and bar downstairs has an upscale but casualness that i always enjoy from a small boutique hotel

bar wasn t open but it was a monday night

were traveling with a pet, no problem there, but it appears that a previous pet had an accident, or a person

the small fridge was nice, wifi, and flat screen tv - all very nice

the bar was so so

wifi was sufficient for us to work remotely for the morning

noisy between rooms and wifi poor

no bar or restaurant facilities

the wifi wasn't very good in the room and it was slightly loud due to the downtown location.

inn is a lovely boutique hotel - welcoming staff, great location, lovely courtyard and bar to wind down in

( no one to do the laundry per staff at the desk) the air conditioner in the room was leaking all over the

on premise laundry would have been nice.

no guess laundry

no laundry

ask for a late check out and was told no

too noisy by our room close to the housekeepers room/ laundry , shower had low water pressure

went to bar to get away from noise but

liquid soap containers in bathtub empty. only one bar of soap at bathroom sink only

food and bar wasna

to family we were visiting ample easy parking very clean and comfortable room with a couch, desk and

decent sports bar and restaurant for evening

i wish there was a pool to keep kids occupied

some of the staff weren't that friendly, noise complaint called on our room but it was noisy kids on the floor

very busy so the rooms you can hear everything through the walls, many families so you just hear kids all the

com and i wanted to make sure that when i arrived with small kids after 10pm that i would still have my room

dinner the food was 1 1/2 hrs getting to me problem in kitchen or forgot the order staff real good about

no free parking no free wifi

kitchen staff was really great in both restaurants.

staff was helpful, loved the shuttle, spacious room the pool was clean but not immaculate.

we heard kids running up and down the hallway all night

dirty laundry sat in the hall way over

our kids were in complete shock

it had a gym and pool that was clean

plus an indoor pool

pool was the reason i picked this hotel and for relax activities with kids it was ok

although we didn t make use of the gym or laundry room, we did pass them and they looked clean

it was close to my work place and had free laundry

laundry area has missing and inoperable machines, the pantry was bare-nothing really good to grab

free laundry

kitchenette

rooms are clean well maintained with full kitchen

breakfast was great.....room did have ants crawling but staff did spray for them.

great gym,, nice rooms...nice mattress.....

wifi password set up

like the apartment style room and full kitchen

we were there for a field hockey tournament and so had dirty clothes but the laundry machines on our floor were

the location was great nice and quiet the breakfast was good everything was perfect

wifi didn't work in the rooms.

of the room, spaciousness of the room all of the staff were nice, pleasant informed, and the breakfast was neat

i ll pay the extra $20-40 next time for double the space, kitchen, separate bedroom and seating areas

wifi did not work (wasn't possible to login, even while on the phone with front desk providing

breakfast staff was amazing and even opened it up early for all the dancers staying so we could get

the space and kitchen facilities

very friendly and i didn t like the fact that they didn t announce that they only had bag breakfast

very spacious room, with small kitchen excellent for family stay.

everything is perfect, only one question was about laundry

laundry should definitely offer the contactless option to pay for the service (now it s coins

the laundry/ice area on the second floor smelled like urine.

tried to order room service but they were so busy i never was able to get breakfast

breakfast offerings

the price, we expected to be offered complimentary breakfast but weren't; the pool is tiny, smaller than most

i brought my dog and there was no pet fee and they gave me doggie bags when i checked in

excellent staff, great room service

plenty of parking. room was clean. concierge staff was nice and welcoming.

we had room service breakfast and was pretty good. prompt & friendly staff.

the room, lobby, gym, and the pool is warm!

i was sad i didn t get to check out the pool but i will next time

steven and jason at the bar were super friendly and helpful

only complaint is that the salad i ordered for room service was a bit overpriced

dining and bar area

no laundry room bags for the guests

guest laundry services were supposed to be available

i would have loved if my phone also did not trick me and said there was room

it was pet friendly and room was clean

gave poor feedback for wifi

never used the wifi because was never given a code or no one spoke to me about it.

also, the fact that a shuttle only runs from 7 am-7pm is crazy

of particular note, gary - the bartender who works at night was a great person to interact with and get to know

to check in and out, free wifi, and stylish, comfortable, quiet room

- dirty linens and mattress (pictures below) - poor wifi that timed out every 20 minutes of

i wanted more i needed to go to the bistro and purchase even though she had just moved it to the kitchen seconds

there wasn't any breakfast!

gps, we also had a note that said there was free breakfast but we could only find the breakfast bar which you

pet fee is $100 for a night

breakfast was good and location great.

i also enjoyed using the excercise room and the laundry service

the wifi in the room was somewhat slow

breakfast was different daily

we were there for my child's competition so we decided to go to the pool after it

like the kitchenette (with the provided cookware, dishes and silverware) and layout of the room

we utilized the on-site exercise room and the laundry room

i was first given room 108, upon entering the room had a odor, which was not pleasing and the laundry room was

laundry that worked

the pool. the laundry. the hvac.

need to pay more attention to laundry. stains on towels.

great attendants which help me with change for laundry and all

breakfast was ok

location, parking availability, cleanliness, and the breakfast buffet.

parking is under construction. i'm sure the conditions will be better when completed

the gym had two treadmills, and i could'nt get

the newcomer who told us that the hotel did not have laundry facilities - only washing machines that the guests

room service was excellent as well

breakfast buffet was excellent, especially the made-to-order omelettes

the breakfast and the happy hour and rooms

at checkout because of the hot room with broken air conditioning and not being able to use the pool

used the laundry facilities and for the cost of washing and drying i expected my clothes to get dry in an

hot tub was not hot...guest laundry was broken and bathtub looked dirty.

guest laundry facility was great

staff's kitchen or laundry room was sharing the same wall as my bed and woke me up in the mornings

for example laundry is on the second floor but it says it's on the first floor

chose this place because they had laundry, i was planning to stay for 1-2 weeks, though the laundry machines

checking got make up on white laundry to determine a deposit it crazy

had issues with the dryer in the laundry center

i used the laundry room to wash clothes super convenient but the stairwell smells horrible they need to fix

coin laundry avilable on property, only one machine though. breakfest was pretty good.

cleanliness and professionalism and laundry and breakfast.

far after staying for two nights and having breakfast offered for free at the diner next door with great staff

wifi did not work the entire time

the hotel was clean breakfast was good

i like it was a smoking room. my husband smokes

the laundry facilities were unavailable as the machine was broken, and i was forced to find a

could not wash clothes at their property due to no soap available in their laundry room

smoking through out microwave and refrigerator in room breakfast was good guest laundry free wifi free parking

the dryer was out of order. therefore i had to wash the clothes outside at the laundry mat.

there was noise at night. sounded like someone doing laundry.

we liked the self serve laundry.

was really efficient at check in and when the dryers were not working in the guest laundry she allowed us to

bathroom drain was clogged up but sunday it was good. laundry room dryer was very slow.

we were across from the laundry/housekeeping room

arrived late at night and parking lot lights were out

powdered eggs. guest laundry very small.

towels ran out at pool!!

the pool and the cleanness of the rooms and breakfast

the parking was inconvenient

breakfast-i know due to covid-19 breakfast had to be supplied a certain way but i feel the options

you had to request housekeeping wifi was very spotty no laundry and air-conditioning did not work well

didnt like how the room had a musty smell and there was no laundry facilities

turkey sausage/bacon would have made breakfast even greater!

pet friendly and clean

terrible wifi

there was no laundry service or washing machines available.

the appearance of the hotel and the pool.

clean rooms and pool

young kids running around in the hallways while parents were in their rooms smoking pot

easy parking and convenient location

breakfast was good, lots of choices for my family

clean, comfortable, breakfast ,great staff.

my kids love the chocolate waffles and yogurt

not much of a choice for breakfast but was nice enough small gym and pool

we think the gym could use a make over. needs more equipment.

i was able to utilize their laundry facilities and parking was always easy to find

the use of the laundry was a little steep.

we were on third floor, but it sounded like perhaps the laundry area was below us

they have a nice gym, jacuzzi and pool, and a laundry room

had a guest laundry

abandoned dark restaurant parking lot next to it was creepy and falling apart

the soap and breakfast

missing pool insade

the breakfast was ok. nothing great

gym was small

he provided service with a smile, along with detergent and dryer sheets so that we could do laundry for the

it was very clean for a pet-friendly hotel. the breakfast was nice and i appreciated free wifi.

the parking lot was clean breakfast was good greeted while i left and returned didn t use the pool but looked

peaceful, clean, excellent staff, easy parking, fresh. i ll be glad to come back.

it was very clean for a pet-friendly hotel. the breakfast was nice and i appreciated free wifi.

the fact that guests from neighboring double tree hotel were allowed access to the hotel laundry facilities

as far as front desk employees and the laundry dept

comfortable, spacious, laundry facilities, fabulous mini kitchen w/full sized frig &

no grab bag breakfast bags when we came down @ 8am

comfortable, spacious, laundry facilities, fabulous mini kitchen w/full sized frig &

wish they had laundry machine

pool stayed open until 11pm - even though they need someone to clean it out every so often during

curtain allows to much lite in room,no way to close them,1 trash can,no menu for room service

) then i had 'small' issues like being charged for breakfast or no wifi which was supposed to be included in my

staff was amazing, friendly and helpful. fully enjoyed the restaurant menu and room service!

eventually walked through the laundry area to find someone to assist

there 4 nights (with no laundry service as we requested) but needed extra towels and coffee for the last night

entrance floor at the back of the lodging building was the basement which was next to the laundry room so was

room was cozy. loved room service

quiet room/size of the room; quick service: room service; cleanliness of the hotel

these rooms are located directly across from the laundry room/gym, which for some reason is open 24/7

laundry

it was closer to the highway. it had a gym and laundry area.

free laundry room was a life savers

they also had a guest laundry room

breakfast wasn't ready at 6:00am. like advertised.

the pool and breakfast

good breakfast, nice clean rooms!

pool heater went out the day before we arrived

pool is very small and looks like it s only for kids under 13

24 hr fitness center, guest laundry, enjoyed the breakfast

and comfortable rooms, large and very clean bathroom, gym, laundry, extremely friendly staff

there was kids running up and down the hallway when we checked in our room wasn't sure if the kid was staying

the amenities! inside restaurant, outside pool, complimentary breakfast

wifi was terrible

they also have a small pool (although it is not heated)

pool was closed indefinitely due to covid

time going to bathroom went to pull toilet paper from roll and the bar fell straight down

would've enjoyed a pool and free breakfast.

room, pool and facilities!

i appreciated that the hotel has a laundry room.

the kitchen here is a full kitchen with a regular sized refrigerator

the services amenities and breakfast were all top-notch!

the pool was not yet open. breakfast was not impressive.

style, ie, included small kitchen and sitting room areas

we utilized the shuttle to the airport and that was so helpful for us

parking was easy, and wifi was excellent

t feel secure parking around the back were more lighting is definitely needed

picked a hotel with a pool so the kids could have fun before our flight home but pool hours were very limited

kitchen was slow and dinners over- cooked, and the soup i ordered never came, but was on the bill

might be because we were close to the laundry, but it smelled strongly of cleaner

i was in was next to the laundry, so a little noisy

the laundry room was dirty

they didn t have enough rags to give us and i had to wait until their laundry stopped

and when we couldn't login to wifi or detect it all we were told

updated and clean throughout. comfy bed. great breakfast!

love the hotel, my grandkids love to go swimming, the breakfast was excellent, the hostess was great

i stayed there 3 days, and no one came in to perform room service over that time period.

offered a simplified breakfast option to accommodate to the covid-19 health guidelines, which was great

the pool is gone

room appeared clean but i m not sure if it was the laundry detergent used or something else but my family was

no continental breakfast

great location. breakfast could offer more for the price. no meat apart of the breakfast.

where's the free breakfast?

we went during covid timing and the pool wasna ? ? t opened.

the pool was also very clean even though i did not use it

the breakfast was very good

breakfast was delicious

bathroom (my biggest pet peeve) was spotless

room was not clean, the carpet was worn and frayed, and the toilet had hair on the seat

spots small laundry facilities were not working

it smelled like mildew, mold or a pet has been in there and the room was not aired out good

kitchen was clean and they provided everything you needed to use in the kitchen and bathroom if you

condo stay with kitchen appliances

parking spots small laundry facilities were not working

no laundry facilities

if you had a laundry room

no laundry area

breakfast was very good

i couldn t connect to wifi for awhile because system reflected unknown person who took my reservation

hotel was great aside from that oh and the laundry room wasnt cleaned out the entire time of stay

laundry wasn't working on this visit

floor elevator buttons broken unable to use, laundry room excessively hot due to no ventilation and mold visible

laundry was supposed to allow debit cards but wasn t working

clean and quiet and the breakfast included with the room was great!

wished there were laundry facilities room could have been vacuumed daily

s no laundry service to wash clothes

the property didn t have a laundry accommodation.

wish they could have had a laundry facility

really wasn t a dislike just more of want for breakfast it was no bacon and my family loves

laundry room has multiple machines out of order

hallway carpets are dirty, outside has trash everywhere, laundry room was not clean

the fitness center actually had dumbbells up to 50s and the laundry was free to use

didn't pay attention when booking if i picked smoking or non smoking, i was put in smoking floor i guess because

the kitchen

pet friendly

wifi was spotty

gym

been alittle cleaner , my kids didn't like the food that was available for breakfast also no refrigerator in

needs an indoor swimming pool. that s the only thing i didn t like.

the guest laundry facilities were out of order

piles of dirty laundry in halls

laundry room, water fountains were out of order, hallway rug was stained in numerous spots

the gym

no room service

i also appreciated that the linens smelled like fresh laundry

ice and laundry convenient

3 fast elevators laundry was good

great breakfast each morning was awesome

the general manager to staff and overall experience, this hotel is a hidden gym

no food & closed pool still

the heated pool was a highlight and perfect for relaxing

we loved our time and got to have fun at the indoor pool

the property is remote, in its own private location with a ton of parking so you don t have to worry about

hotel was very crowded hard to find parking