the staff, the hot breakfast, the quiet atmosphere, did i mention the staff?

staff was attentive. met all needs. breakfast was clean, simple, good.

always have a pleasant stay when i am there. breakfast selections are great.

breakfast during covid was good.

convenient for our travels. clean room, great gym facilities.

was hot, wifi decent, bed and pillows comfortable, and tv worked fine

location, cleanliness, bob's donuts, pet friendly,, sitting chair instead of just a desk chair

wifi was incredible, staff was so friendly, our room was clean and beds were so comfortable, the tv

pool was open very early so it gave my kids the opportunity for a morning swim before heading

the kitchen manager placed easter eggs throughout the back yard space

unfortunately during covid-19 no hot breakfast, and cafe and bar closed

the pool had to be shut down due to circumstances beyond the hotels control

laundry services were most appreciated

the breakfast was the best continental breakfast we have encountered in a long time

very few gluten free options at breakfast

the virus shut down the pool half way thru our visit.

also the gym was perfect

had to ring the bell each time and no one was around, except once when i had to yell into the laundry where i

there was no laundry facility, but that s about it.

breakfast was so good

the parking lot was a bit rough.

parking lot needed to be resurfaced

due to covid the gym and the pool was closed.

clean room great bed, good breakfast and great staff.

loved walking to a little living room space with a long couch, a kitchen area (sink, long counter, and mini

enough parking space

gym

parking was very tight, limited

the traffic trying to get out of the parking lot.

very clean multiple breakfast options elevator access

outside appearance was a little rough some trash in the parking lot, bushes and the entrance was dirty

getting in and out if the parking lot was a bit of a challenge.

was so helpful and nice the rooms where clean the breakfast was great and i really enjoyed

wifi wasn t the best but not a big deal

the kids love the pool and they like making their own waffles in the morning and love the breakfast

we paid an additional $50 pet fee to stay in a room that was horrifically dirty

gym pool

the guest laundry came in handy as well

great location, free parking and breakfast

clean, good breakfast

pool was to cold

pool and outside fire place are good perks

to find, a very big bump at the entrance to the parking lot

the parking and the bistro which provided some options to dine in

parking lot is often used as a through-way

it was nice to have a bar on location for a nice glass of white wine in the evening

parking space

breakfast wasn t that good and the next morning the pool was out of order

i loved the 2 bedroom suite great with old kids

breakfast wasn't the best but it wasn't terrible need alittle more variety with the hot food

the only downfall is there was no oven in the kitchen.

breakfast was good

we enjoyed the pool too

to get the whole team to book there after explaining what comes with the room like the buffet breakfast

breakfast was very good

to find, good location off the highway, lots of parking space and easy check in

bright, clean, great breakfast, a wonderful stay.

we were able to do our laundry without disturbing any other rooms nearby

better breakfast

it would be even better after covid because they would have a hot breakfast and the pool would be open

only negative we had is that the hotel discription said there was a hot tub along with the pool and there is

cleaning of the rooms, tv not working especially when you have kids and one room the phone didn't work

amenities were enjoyable: fire pit patio with waterfall, exercise room, laundry room, cocktail lounge, pool,

but there was notification that the hotel closed the pool and gym

parking was limited.

loved the breakfast, the gym, the pool. and the room was huge--two beds and a sitting area.

breakfast variety. only one waffle maker ud83dude41

great breakfast. staff was helpful and attentive to our needs.

staff, the breakfast, parking, wi-fi all good

it was clean. i liked the swimming pool and the delicious breakfast

i got a chocolate milk from the breakfast to take in the car

pool hours need to be extended later at night.

our room was next to your laundry room . did not get any sleep./

quarters for the guest coin laundry were not available, either at the front desk nor from the change machine

stairway carpet looks like it hasn't been vacuumed in years, laundry room was

all the equipment in the gym didn t work

the pool and gym

we chose this hotel for the indoor pool for the grandkids to swim.

i had selected this for me and my kids to have a retreat for the weekend but even a 4 year old was disappointed

clean, friendly staff, great breakfast!

gym was small. room temp was cold and couldn t adjust. no hot tub

close to stores and restaurants. the pool was also a bonus.

during covid, the breakfast was very limited and the room wasn't spotless.

the registration /lobby is on the 2nd floor, which is a little inconvenient when you have kids and lots of

it was not breakfast yet, but she offered us two muffins, and went and got them, putting them in a bowl and

free access to the nearby gym which is a great gym.

she saw us leaving super early with two sleepy kids in tow

wifi connection was flaky all the time (laptop got disconnected every 3-5mins)

the gym was pretty well-equipped

the wifi was included, and the gym was functional enough for a quick workout

nice breakfast

the wifi was included, and the gym was functional enough for a quick workout

laundry room, small shop with food, snacks, drinks and toothpaste etc

they need new laundry equipment.

could you put a laundry on another floor

gym, good features in the room for using electronic devices, preparing or storing food, laundry on premises

was staying in the room above me either had a pet elephant, or the supports were flimsy

wifi password wasn't correct

the continental breakfast was well maintained

breakfast was great and the staff were very nice.

breakfast service could have run 30 min longer for late sleepers.

cleanliness and quality of stay. good breakfast

room smelt kind of bad, we asked for a non smoking room and was put into a smoking room

ease of parking rare in the city

size room clean nice staff good parking close to a bus stop near a traffic light so it was easier to pull out

free parking, room has a/c and fridge

decent parking

laundry facility was broken

they cleaned the room and gave us a laundry basket of towels, washcloths and hand towels but snd isn t empty

laundry was a point to choose this hotel, but there was no soap, so i needed to go and by soap,

the website only says the laundry facilities, gym and pool are closed until further notice

quite a few things broken in rooms, laundry, ice

the gym is very good for a hotel-gym: it has treadmills, dumbells and few machines, and was never

the management has yet to reach out and i was only given a 20 dollar credit toward room service and free

the valet service was awesome. great bar and food.

on site restaurant, room service. valet parking

our waitress in the bar was awesome

hot tub:( pool was a little on the small side although it did work for all 9 of the kids traveling with us so

the pool and the staff

kids enjoyed the pool.

good for kids

the ventilation in the pool area was terrible and chlorine was to strong it made my kids sick

they also had a game room, laundry room and vending machines, which was cool and

lots of things out of order, ie no detergent for laundry, no quarters available for washer & dryer, internet

people,complete services like an exercise room, office printer, indoor and outdoor pool, laundry, good breakfast

the wifi was fast and strong and the breakfast was pretty good too

felt somewhat unsafe people are taking up residence at this hotel. smelled of pet in hallway

self laundry was a big plus for us since we are travelling

needed to do some laundry

pet fee of $75 was very excessive and not transparent at the time of booking on booking

resturant and bar close early

the room was a great size for my family of 5 (2 adults, 3 kids)

this time i asked for early check in and late check out

pet friendly

st as at bar alison went out of her way to help us

the room service was okay

wish i could of ordered room service, no facility available

main parking lot entrance was closed due to some paving problems, so it was confusing for uber drivers

to our venue, ample parking, great breakfast options, clean room, quiet, endless hot water, soap/shampoo/lotion

the wifi was difficult to connect to

and attentive staff the 24/7 coffee bar the free breakfast the big comfy bed and comforter the pool

customer service oriented staff, plenty of parking, great breakfast, working a/c, endless hot water, shampoo

the amenities were missing; simple items such as a laundry bag, washcloths and bath mats were unavailable

wifi was very poor shower drain was very slow clock/radio was not set correctly and was very

clean room and the breakfast was good

breakfast was wonderful with a wide variety of items

those kids ran up and down the halls all hours of the night,even after several quests complained

i could hear the laundry room in the evening

food was excellent , laundry on site and they even gave me detergent

we loved all the amenities, the bar, breakfast, gym, laundry room

it is pretty quiet on the property which is a good thing, and there s a laundry room near the lobby

the complimentary breakfast is excellent with a broad range of options

large laundry room and full kitchen to make a light dinner

breakfast was really nice too, especially the bagels and scrambled eggs

very clean and comfortable staff was very friendly early check in was very nice

parking, modern/upscale room, nice kitchen with sink, micro, dishwasher, 2 burner cooktop

clean and modern facilities, the gym, swimming pool and office areas

restaurant had great food and appreciated the discount but i thought breakfast was included

pet friendly, nice breakfast, clean big pool, nice looking, clean room.

pet friendly, nice breakfast, clean big pool, nice looking, clean room.

no room service

we were also traveling with cats and this is one of the only 2 pet friendly hotels in the area

didn't like that there was no laundry or available exercise facility at this location

my paid wifi service kept cutting out. it made watching movies with my children troublesome.

no room service even though i requested every day during the visit

breakfast options were great

it started closing at 8:45 am room service only every 72

staff accommodated request for early check in - much appreciated

that there was an option to accommodate two kids - the bunk beds

the room was spacious. good wifi.

history of then building being an old vo tech school and how things were repurposed the roof top bar is amazing

gym televisions didn't work

has a laundry facility

had to run the gauntlet through laundry bins and staff to find the stairs to breakfast and lobby

hotel staff members see this post, please use detergent when doing laundry the bed covers, bathroom towels, and

my double queen room was so nice, we had a little kitchenette (fridge, microwave,coffee pot and dish sink

room service knocked on the door at 8:30am even with a do not disturb sign out.

and also liked the fact that there were kitchen and laundry in the room

coffee offerings in room were great, they offered laundry detergent, dishwasher detergent, dishes

historic building, good location, convenient suite with full kitchen and laundry in unit if that's needed or

the kitchen pans and some cutlery were left dirty

again staff was accommodating), we were woken up on a sunday around 8:30 (first night without kids in about a

also they were folding laundry in the lobby of the hotel

for a small family but just the little extras at this hotel that were the bonus - swimming pool, laundry room

we came to get the kids out of the heat because it was very

and comfortable the staff was exceptional at all levels from amazing and kind valet breakfast room server

breakfast only from 7-9, some of us are not there for work and have kids that sleep later

great guest laundry too and complimentry breakfast was great although i would prefer not to have so many

has laundry too for long trips

had an issue with guest laundry

great, but holly was exceptional ud83dude0d our 2nd floor room was conveniently next to the guest laundry

everything was great. my kids loved the pool area.

no laundry facilities

the gym was great , nice to have microwave on the floor.

gym and common areas were not as clean as i would expect

was amazing for pnc park and rivers casino

great location, helpful staff, good gym, comfortable and clean.

room service, warm cookies, and an indoor pool!

pool and gym

the restaurant had a breakfast buffet, instead of ordering off the menu.

also zeke in the bar was working his tail off all evening, his services also exceptional and although he was

staff, gym, pool

amenities were plentiful-pool, hot tub, gym, laundry, outdoor patio, free breakfast &

that they offer are impressive: breakfast, the early evening drury 530pm kickback, and a guest laundry

there was a coin laundry so it was convenient to use

the pool and hot tub , the laundry facilities, and rooftop patio were all great

helpful staff, guest laundry

very nice on site bar and grill

location, modern, friendly and great gym.

did not like the restaurant in the hotel or the fact that the only bar was inside the independently run restaurant

we were in town for a cheerleading competition at the convention center, our kids did not compete until very

thought the gym area was clean and had plenty of good options for working out

there is no mineral water available even in the minibar no regular laundry service although you can ask the

long time to get car from valet, needs another bar or restaurant perhaps!

we ordered room service from the fabulous restaurant downstairs and it was delivered quickly

out of spa rooms and gave us a handicapped room with a normal bath which isnt what we paid for

the rooftop bar

the bar seevice was bad and to small

the lobby was beautifully decorated for xmas and the bar food was great

the mini burnt almond torte i received via room service was pure pittsburgh

quality was the best i've ever had and i travel frequently room service timing and quality of the food was

staff were pleasant gym was good holiday decorations were nice

guest laundry and complimentary soap. room was nice and quiet. temp control was effective.

this is resolved and a new restaurant and pub is in i look forward to staying again but without room service or

close to the con center. good price. large rooms. good ac. staff very friendly great gym

city view wasn't great, but not terrible either. no room service or minibar.

i was able to work on my laptop with very good wifi and that was wonderful

there was no laundry service

our only recommendation is to add a handicap bar at the bed.

great location, staff and room! kids loved the playroom. will stay here again.

the exercsie bar with the different level notches allowed me to do a modified trx

we loved our breakfast and the location was awesome

laundry soap that is used to wash sheets and towels should be unscented

more laundry facilities

they never came to provide housekeeping (which isn't a huge deal, but with kids i would have loved a quick

i was really impressed by the gym and pool area

the complimentary breakfast was delicious

the desk staff, valet, and breakfast staff were great

very clean , excellent wifi

good breakfast choices. very nice staff.

breakfast could use some improvement, but it was ok

beautiful views from breakfast

so lovely! so well restored and comfortable. great breakfast and staff.

the history of the place was really cool. and the shuttle service was nice.

bed (couldn t sleep - very sore), outdated gym equipment and gym room not kept

couldn't get the wifi to work well

we were close to lots of attractions ( pnc park, acrisure stadium, stage a&e)we were going to the casino, and

no too many options for f&b limited services for laundry

one of the bath towels had a wad of chewing gum stuck in it after going through laundry

the bar was awesome. the facial at the spa was phenomenal. the brunch was also very good!

a glass bottle to fill with water from the vending area but no way to keep it cold since the mini bar fridge is

wifi was $15 a day.

had laundry bins and appeared to be doing laundry or packing it or something right in the front lobby

several times were turned down for towels because they admitted they didn t do laundry for several days

used the shuttle to get to the casino

we didn't use the pool, but in order to use the pool, you have to ask the front desk (due to covid)

the to go breakfast

were out of things (chicken tenders) and you can t purchace laundry stuff after the gift shop closes

the pool stays open late so the kids loved that

i didn’t realize and got stuck staying there with 100s of kids who kept pushing all the elevator buttons

super loud kids in the room next door until early morning hours.

this time i also used the gym and everything was so clean and there was quality equipment there

dirty laundry left in room

i like when my bed is made up everyday by room service, when there isn t daily maid service housekeeping gets

gym had very few weights (negative comment)

friendly staff ...gentleman at check in was great and timika at breakfast was awesome ....

i asked for an early check in and they were able to help.

services. no laundry. amenities. parking

there is no laundry or in-room dining facility, things we take for granted in india from hotels that claim to

website says there's laundry facilities in there or not

no way to get laundry or dry cleaning. bar and restaurant could stayed open later.

there were a bunch of cheer or gymnastic kids in the hot tub yelling and screaming

housekeeping did not clean the room - left trash and dirty laundry

asked for laundry service on saturday evening and i dropped my stuff at the front desk

no plastic bags for laundry

pool open early morning. food choises more than just bread, cereal, fruit, and coffee.

never given the price for a pet fee and was charged $75 the next day for having a pet in the room

they left dirty laundry in a basket in the closet

key room card maker, ice maker, laundry room, printer for receipt)

of laundry services, $27/night parking was a surprise, the toilet and microwave were dirty when we

location for pnc park, acrisure, rivers casino, museums, and more - all in walking distance

kitchenette

it was just a small clean hotel to get away for a day with the kids.

beautiful layout in this 2 year old facility. excellent breakfast with multiple choices.

the breakfast was a little slight, but it served the purpose

really love this place and tasty breakfast

breakfast was not the usual breakfast we would get, as it was packaged food

everything from our room, to the breakfast, to the amazing staff!

room and breakfast

great breakfast, especially the fresh pancake maker

the room was spacious and comfortable, the breakfast was great, staff was super

breakfast either of the 12 nights i stayed there but

free laundry services

is convenient that there are laundry capabilities and a small gym

loved the free laundry

they have a free laundry service!

had a gym and free laundry

for me the heated pool was because my kids got to swim and not freeze

indoor pool was too cold sadly. we don t get to enjoy that.

wifi was slow

the entire hotel, including the pool area was very clean and well maintained

the breakfast was great, but the real plus was the staff, very friendly, courteous, and attentive