the pool and its location a little disappointing.

the hotel was very clean & well maintained. breakfast options were very good too.

no cable slow wifi

the parking set up is great

breakfast was delicious

no diy laundry breakfast can be made better

no guest laundry room

had to go and get your own laundry and take the dirty ones

no laundry breakfast

the hallway in the pet friendly side smelled badly the day i arrived.

the pool was fun for the kids and the poolside bar was good

outdated, arrived to dirty and cluttered kitchen with past guests items

also i was told i would get a pool view room and did not then was switched from that room and promised a king

i had to call down for extra blankets because of my kids and she was not rude about me calling back to back

and need more entertainment for kids and

staff was very nice and helpful with many things, directions, laundry questions etc.

parking for plenty

hot breakfast every morning and staff is loving and i will be back

pool being opened. hot breakfast.

restricted parking i had a trailer i wish hotel sites would list if they have trailer parking lots for trucks

good location, good breakfast, good breakfast

have room that are specially allocated for pet friendly

clean and comfortable room modern design and everything is new convenient location and good breakfast

the breakfast was amazing

breakfast was good.

laundry room had to light

get quarters for laundry if i didn't have cash

than that everything was great the beds were comfortable staff was great i did not partake in breakfast because

the pool and tvs/ shower

very nice, the room was very clean, hbogo was included with my stay, the staff was friendly and breakfast was

gym and laundry room were being renovated

staff was very nice mrs andrea was sooo nice room was huge and breakfast was amazing

gym and laundry room were being renovated

decent tv and internet, early check in allowed.

pool had a lot of bugs in it. looked like it had been neglected

laundry was broken

very clean hotel with great amenities, i loved the laundry area and the fitness center

the gym on site was well equipped but i will never use booking

tables with umbrellas and pool and pool area closed disappointing

well lit parking area

breakfast was great, gym and pool was very clean

clean, modern, bright, well designed. lovely pool area and great gym.

excellent breakfast and comfortable facilities with friendly staff!

' i also enjoy the bar and restaurant area

charging for breakfast. if i have to pay for food, i might as well try a local restaurant.

spent a relaxing afternoon around the well maintained pool

the breakfast provided was great and parking is no issue

proximity to busch gardens and the kids loved the pool

there should be some way to follow up on room service requests for filled before room service departs for day

kids loved the pancake maker

we had to ask the maid in the hallway for towels, and to place our old towels in her laundry bin, we were asked

laundry facilities made it really convenient

coffee not available all day, breakfast ends too early

parking lot always packed

breakfast is also offered, which is a plus if you have kids

center, laundry room, lil store located near front desk, super friendly staff, nice and clean

rooms, lobby, lounge, laundry room and grounds are clean

they even had a guest laundry

wifi is a little slow at times ..other than that i was overall happy

eventhough this hotel is pet friendly, we had no problems with any noise pets

gym room, swimming pool, laundry, area got restaurant, shopping mall, shoe shop

pool and fitness area 2 tvs in our room that have netflix, prime video and youtube as well as tv

bought some drinks, snacks, and some pool toys and came back and got into the pool with the kids and they were

rooms were clean, and the breakfast was great. we will definitely stay again.

gym room, swimming pool, laundry, area got restaurant, shopping mall, shoe shop

washing machine was broken throughout my entire stay(there was only 1 washer and 1 dryer in the laundry room)

no laundry bag

the bar is

and paying for parking in ridiculous

dirt, leaves in slider tracks, pool furniture busted at the seams- not just 1 piece , multiple chairs tattered

our room and the facility (including laundry area) were clean and they took necessary precautions because of

was on the 2nd floor, shortly after checking in it sounded as if someone was doing laundry

good breakfast

clean room, comfortable bed and pillows, good breakfast selection.

pool was not heated!!

prepared breakfast in room

the room was fabulous, it was a studio lots of room with kitchen.

the breakfast had a good selection

we had the king suite with a kitchen with a full coffee pot

we were also close to the pool and both nights, people were out by the pool partying and that

room layout, side entrances, pool, gym, laundry, breakfast offer, staff, office area for guests.

enjoyed the convenience of the pool the gym laundry availability i also got hooked up with a really nice room

not the hotel's fault but due to covid the pool was closed early lol!

the only complaint we have is that it was advertised that there was free breakfast and there were pictures on

wifi was poor but besides that everything else was fine

it is unacceptable to be greeted with a trash can, dirty laundry bins, and aggravating associates

parking

complimentary hot breakfast was very good, they rotated items like waffles and pancakes (regular syrup and sugar

hotel, pool, room, design, smell of new hotel, gym area, breakfast area, the staff, quietness, cleansiness

hotel, pool, room, design, smell of new hotel, gym area, breakfast area, the staff, quietness, cleansiness,

gym was nice, had a laundry area did not see but handy

ordered room service for dinner and it was delicious

hotel employee in the bar was excellent and friendly as well

i wasn t informed there wouldn t be housekeeping during my stay and room service and bar/ restaurant would

the customer service here is superb. very clean. everything works. wifi signal strong & active.

laundry is four bucks per load plus detergent

nice, well kept, spacious, helpful staff, good location, laundry facility.

laundry machines do not take credit cards - needed tons of quarters

the kitchen was nice and clean appreciated the full size refrigerator

i kept hearing a dog bark i didn't realize this hotel accepted regular pets.

nice to be able to open big window. laundry room good value.

are not working and it takes weeks for repairs the ice machine on the first floor and the laundry

the ac, the workers very rude, laundry facilities were gross.

front desk came to the laundry room at four in the afternoon asked me if i've been on my phone because the room

i didn't make it to breakfast

when i booked, i expected a gym, breakfast, and laundry

laundry service could be a little cheaper, i can t imagine people do much laundry there but i had

was a laundry room we used

did not supply breakfast yet continue to sell it on their ad the laundry did not work the guest computer does

he was making it difficult for most guests to enjoy their stay because i would go to do laundry and he would

room was near the laundry, it was very loud during the day, it smelled and overall it was not the best experience

everything from the breakfast to the room to the restroom. to the pool. the staff were awesome.

didn't drain quickly enough so water pooled which is a bit gross

had a pool

liked that they kept precautions in place, yet they opened up the pool and breakfast

laundry room only had one washer and one dryer which didn't heat very well

the laundry facility was clean and easy to use

the pool was closed for repairs.

the breakfast was wonderful, nice and hot. rooms were clean and neat always. no complaints.

than normal staff, pet friendly and you wouldn t know it based on how clean, no sign or smell of pets anywhere

yes, laundry is too expensive.

the washing machine was broke and i was told to go to a laundry mat which was located in a bad part of town

the laundry lady was nice nasty because i requested my room to be cleaned.

nothing was available no breakfast no laundry room through covid-19 other hotels offer

wasn't sausage available at breakfast on monday, tuesday as wednesday and laundry facilities need updated

had all facilities needed, laundry, ice machine

also had extras at reception such as toothpaste and washing powder for the guest laundry

we used the guest laundry and were able to get soap powder and change from reception

very clean the staff was amazing upon recieving were very considerate knowing i had small kids.

very clean the staff was amazing upon recieving were very considerate knowing i had small kids.

location was great, near shopping and places to eat. loved that there was a laundry facility.

also hotel had a permanent resident living there dragging laundry on the floor bragging that she don't pay

my sister and her son enjoyed the pool

the pool area was nice although there was a very strong propane smell that would come and go

the location was great. near interstate breakfast..ok bacon would be better tho

when i got to the car i realized i forgot my bag quarters n room that i had got night before for laundry

laundry cheaper than going to laundromat

the laundry room was very dirty.

small gym with all you need for a quick workout

the pool hours were too short.

i had to take my towels and sheets to the laundry room

laundry services were not working

i also tried to use the pool but it was impossible to be there with the laundry room venting right at it

the laundry area super dirty

full size beds were lumpy and uncomfortable. advertised guest laundry was out of service.

enough onsite laundry machines

had an accident in on set of sheets, she said she would but that her sheets were still in the laundry room and

the laundry facilities close every night and rather early at that

nice staff laundry room and swimming pool

also the dryer in the laundry room doesn't dry clothing at all

bathroom shower didn't work and there was a used bar of soap on the counter in the bathroom

not enough close parking to the front entrance

the interstate was very close and noisy when sitting outside the room or by the pool

for example, the windows, they can use some clean up and the pool area was great, but you can see that it need

not hotel fault; aggressive beggars in parking lot; 1 dented our rental car

room could been cleaner. laundry should be updated

was any sheets, pillow cases or blankets available,they said multiple times take them to the laundry room around

also be laundry facilities are all out of order for most of the time i was there and had to do laundry in a

they great service group's great the rooms were clean and the laundry machine worked p

the vending machine area/laundry had the security removed from the door so anyone could just walk in

had to wait for laundry to be done before we received and additional towels had to pay for self

the room service menu was a little heavy on carribean style flavor, but the food was plentiful and

pet fee was ridiculous

the food was grate an the kids liked the diffrent options

her pleasantness with the guest is so amazing and with the kids as well

laundry facility and vending machines were good to have

i was never able to do my laundry as they were in constant use for the 2 evenings i was there

and laundry is up on the third floor

enough items at the breakfast like grits or hash browns the workers were extremely good workers

the view to the pool

he put us on the 1st floor ( i had requested upper) and right across from the guest laundry area

s literally a ghetto, bathroom aren t clean, mine was smelled like cigarettes, i do believe the laundry room

breakfast could have much more choises ( different as hyatt i have ever stayed) - laundry, dryer& detergent cost

beautiful room. fantastic breakfast. very convenient to cruise terminal. would recommend 100%

it did however drown out the live band at the bar & grill on the adjacent property

front desk told us that they didn t have extra towels or blankets because the laundry wasn t done

laundry facilities

when we arrived, the room was very dirty and the laundry didn t work

did not like that there was not complimentary breakfast as stated, the laundry was closed, no one came to out

the staff was very courteous and efficient. laundry room was clean as well as the gym room.

price of laundry

laundry washer issues. only one of them was working.

were excited to see a laundry area that accepted credit cards but then discovered it had no option to buy soap

internet, poor cleaning and many excuses to do housekeeping laundry facilities poorly maintained, some of them

laundry if needed and was by card which most are still coins

room smelled like wet laundry, our sliding door had no lock or latch on it

down to the pool(which was not clean so did not go in it) was uninviting and worker in the laundry room was

when i was walking to my room by the pool i saw a rat running across to the laundry room area

dingy with low to poor lighting. expensive guest laundry.

beds were comfy and breakfast was good also good location to busch gardens

laundry room was convenient

the laundry room had two washers and two dryers at $2 per load each

asked for a quiet room, we were placed in a room above the laundry, the laundry fan was on late at night, it

laundry room door didn't need a key to enter, so very nervous for me sitting in there doing laundry

the laundry machine could be a little cleaner but that was not a minus at all.

no luggage rack or laundry bag

the shuttle service and drivers were amazing

no shuttle

has some limitations with parking, you must go to the back because in the front of the hotel there are very few

charge, the suite was super clean and had a jacuzzi, the beds were comfortable a they had good breakfast included

the breakfast selsections are amazing

the pet fee was $75

breakfast was plentifull

was great, staff, room, pool, breakfast amazing, needed an extra hour check out and was not a problem, all

they had a little bar located behind the front desk where my wife and i enjoyed a beer, and watched some football

was perfect only except the self laundry machine

clean, missing laundry bag, sofa bed bedding, some lights didn't work, water heater didn't not strong, toilet

pools heater was broken, laundry room was down

close to the event that we were going to very clean and accommodating nice pool and had a decent gym than i

every area was clean, the elevators are clean, the gym was clean,the breakfast was fantastic

just that theres no laundry on site

staff was pleasant, allowed us an early check in

restaurant and bar facilities were very good as were the staff

good breakfast nice bar / lounge

) but required the restaurant and bar to be closed

decent size room, ample seating, pleasant and helpful staff, laidback atmosphere, self-service laundry

the gym was also well kept and clean

parking onsite was convenient

the breakfast bar they offered for 10

close to the casino and both interstates

the only thing i didn't like was the location of the only laundry facility

advertise they have laundry facilities but the washers are both out of service and have been for a long time

reception was friendly, room clean and spacious, breakfast amazing, wifi strong

pet friendly. staff very friendly and helpful. very clean. very comfortable bed.

gym was well equipped

parking

they do allow smoking in the casino.

won big and room service was great

the spa was great! free parking! great food in all the restaurants!

the non smoking room was clean and cozy

business center and laundry facilities were great

complaints but i would suggest a change machine & vending machine that holds laundry soap & fabric softener to

understandably the hotel is under renovation and there are construction items in the parking lot but maybe trim

pretty much everything. good rooms, good pool, and a good breakfast.

stale granola bars on breakfast bar.

like the fact they had laundry facility

there is no where to get coins for the laundry

great beds and pillows. we had a very nice dinner at the restaurant. guest laundry.

too nice of a hotel for each floor to have a shared microwave in the laundry room

nice pool my daughter had a blast

beautiful pool, lovely view of the lake, and the office staff was very friendly.

i chose this location because they allowed pets

pool looked clean

was expecting a full kitchen like on review

no breakfast was included during my stay. perfect location for my stay.

free parking quiet

the seperate bedroom was amazing and the little kitchen area was great

the kitchen

laundry room was free to use so that was super nice

laundry room dirty broken down

also, free laundry which was really nice

we saved $ staying here for 2 weeks. free laundry, amazing breakfasts & dinner served 3 nites!

free laundry

the laundry is complimentary which was very helpful during our stay

the price for the room, the cleanliness and the polite staff! and the free laundry use! ? ?

approximately 45 minutes later, when i came down to grab my laundry, the spill was not cleaned up yet

gym and laundry room.

and they had social gatherings three days a week which was a bonus and we loved the complimentary laundry that

on line says laundry facilities but there isn't any no hair dryer

in a very convenient spot to catch the city bus and not too far away the city and they do have a laundry room

there were no laundry amenities like advertised

the location was near the casino which was very convenient.

clean and close to port and casino

only negative was that the laundry is not coin operated but requires an app that for some reason is not available

laundry use was great and cheap

laundry facilities

brand new building, parking was good, great little hang out in the front with a grill and fire pit

the pool was not heated. i stayed there because it said the pool was heated and it was cold.

used the laundry facilities and had to run the dryer through two cycles to almost dry my clothes

friendly staff, easy in and out, free breakfast was more than satisfactory.

nice pool and hot tub area

breakfast fine

breakfast could be more like embassy