housekeeping still cleaning rooms at 5pm with laundry and trays all over the hallway

unfortunately didn't get to use spa/pool but definitely next time

night we didn't really feel like leaving after our spa and massage and just wanted some room service

close, easy and free parking

bathroom was excellent. room immaculate. free parking and generally good service.

this place is amazing friendly staff welcoming reception amazing breakfast clean and fresh rooms laundry left

lots of parking so good if you have a car and want to see the coast and not too far in a taxi if you want

so much easier and soooo much cheaper than driving around, getting lost, trying to find parking and we could

clean and luxurious, great breakfast.

restaurant manager and her staff were fab :) thanks a million, me and my wife will come back with kids ;) bartosz

laundry in the corridors

the new spa is fantastic and the heated outdoor jacuzzi pool is fantastic

cocktails in bar area and nice cosy fires kept lit

i thot the room service charge was expensive

breakfast was one of the best. great selection, wonderful staff and very attentive

wifi dropped signal occasionally dropped

drink was costly tho but bar staff and bar very good

milk and coffee portions in room are too scant and are not replaced during room

food in bar snack area very reasonable and of good quality

had room service and the food was excellent, delivered hot and really quickly

having to fill in laundry/ tea coffee forms, was there for a break not to do paperwork

the food was excellent and staff at front desk, bar areas and housekeeping go the extra mile

breakfast, staff and room. everything could not have been bettered.

was really nice, welcoming and attentive staff and the small seated area beside the bar was incredibly comfortable

the bar area is big so we felt comfortable

laundry and dirty dishes lay in corridors all evening and through to next morning

i sent a casual linen dress for laundry expecting it to be washed and pressed but instead it was dry cleaned

great location helpful and friendly staff, dinner portions very small but lovely,wifi very good

room service, food and drinks were of excellent quality

room was huge and comfortable, breakfasts and room service we had in evenings were amazing

with my son to see the w5 kids science exhibition

at reception where fantastic and so welcoming, the bar and restaurant staff where also amazing

were really friendly and accomadating there was an issue with our room service order which they

all good - maybe a little more room service choice would be nice.

fantastic pet friendly hotel - perfect stay!

was very hot in the hotel and the water from the taps was boiling,which may be dangerous for kids

a paying guest i didn't like being asked to vacate our seats in the bar by 5pm as it was needed for someone else

fire alarm went off because they burn their toast in the pubs kitchen

wifi connection was poor

nice clean, comfortable room - separate room for kids which was nice

no free wifi

fabulous for getting into the city centre , staff lovely, rooms a good size nice bar facilities very

the room service was fast and the food was delicious

in entering an amazing room to all the essentials the hotel room has equipped in it, also great gym suite, and

very friendly staff, great with kids. everything was spotless, great food cant fault anything.

they also have laundry service, they have laundry bag prepared for the travellers in the room (not sure if it

the laundry service was unacceptable

when they learned our kids were upset that the w5 museum was closed, they gave them a box of chocolates and

centrally located. friendly staff. great breakfast bar. it had everything.

never stayed there with my kids and found the rooms on other sides very noisy and the corridor at a certain time

corridors dirty with trays and laundry at

we stayed in the goliath suite, which was superb, the room service was excellent.

pet friendly

i travelled with a pet and there were lovely welcoming touches, including bowls, a bed and a goody bag

nonexistent gym

there were dirty trays and bags of laundry lying scattered all over the landing on the level we were staying

fast wifi

not much choice for room service or drinks to order to the room.

about 2hrs later same girl rang me to say she had spoke to kitchen and had arranged for me to take home some

was excellent for all the bars and restaurants needed

breakfast plenty of choice and such a beautiful room

we had dinner and breakfast in the great room and both were so delicious

we loved the jazz bar and cocktails

even a ghd in the gym changing

jazz bar, cocktail bar and breakfast room were on point

hallways dirty and stained, tea/coffee/mugs not replaced daily, staff didn t know about their laundry, tv or

of the walls in the corridors are more akin to the back of hotel services - like the kitchen/ laundry areas

the staff in the residents' bar were magnificent

came here with me three kids age three and under and loved my experience here

beautifully decorated and expansive lobby/ bar area

was poor at best and the laundry service was shocking despite asking via email before we checked in

no room service or food available after hours

the food was good too and the gym and pool were

gym and pool are great

lovely breakfast very comfortable bed and great room

not very helpful with laundry options

did not have a washing machine which was advertised, laundry room was locked (even using the master key)

size was a bit small, also not many places to hang towels in the bathroom, let alone your little laundry items

kids above very noisy but hotel dealt with it well and moved us

a perfect location for some shopping and a show at grand opera house our room was available for early check in

although we didn t use it the little kitchen and laundry facilities would be great for visiting families or

lots of amenities ie laundry, gym, sitting areas and handy to the train station and all of belfast attractions

there was a laundry onsite, the driers didn't work well

the 24 hr laundry room was nice, too

good bar and restaurant, laundry facilities and sure friendly staff

couple of times we were in loft and staff using also with laundry trolley

some laundry came back damp

attentive especially doorman and grand cafe staff room fantastic bed so comfy and toiletries and laundry first

came back one evening to find all dirty laundry in a pile on my room floor, bed was still unmade, courtesy

ordered 2 iced coffees and 2 pints of orange squash via room service and it was 24

when they did take towels for laundry they werent replaced

lovely irish breakfast and lots of other choices on the help yourself to what you want servery

comfortable bed, early check in accommodated. polite friendly staff.

informed about the free wifi within the hotel, this would have been helpful to know and the room always seemed

they facilitated a late check out for an additional 10 pound an hour

from the pillows, not sure if a cleanliness issue or based on the detergent they use to clean the laundry

reception, noisy hallways, strange and badly maintained bathroom, laundry in front of elevators not good

we liked the laundry service plus the extremely spacious rooms - exceptional for an ibis hotel

5 minute walk to laundry

helped us with early check in and recommended pubs/restaurants

good location. they do laundry.

not great wifi. had to hotspot from my phone for work video calls and emails

yet it was not working as the wifi was

we loved our stay, the bar in the hotel is 10 out of 10

the noise from the bar was really loud while trying to eat my dinner in the restaurant.

the leisure areas great for families with kids but also had areas to chill out

perfect location + clean, comfortable & tasteful rooms + lovely & helpful staff + great breakfast + bar and

wifi would never work had to use mobile data

breakfast was good, nice range of foods to suite everyone topped off with the complimentary

kids loved the football table

their air conditioning wasn t up an running. laundry service wasn t available.

cold during the night) and our young baby came home with her first cold; bathrooms very pokey; no laundry bags

at half past 7 on the sunday morning a lorry arrived and the laundry crates were being loaded

laundry was not done on the day when it should have been

room we stayed in could hear laundry trolleys at night

- one day provided a bath towel with s sticker from the laundry company in it - one day provided a random

dirty laundry found, dirty bed. tv didn t work

only negative was the wifi was shockingly poor - it dropped out often and when it did work, it was very slow

breakfast was nice but staff could have been a little more attentive, we waited a good 10 mins

room was very comfortable and room service very good

laundry is sent out and returned that evening

good location, fairly comfortable room. laundry service is good. solid hotel

have had a room service menu in the room

great location, great hotel great breakfast able to get soda bread and potato bread

breakfast being charged through booking

the staff was very friendly, able to get laundry done by the hotel and the food was amazing

bath towels small but got extra. no laundry bags

of laundry facilities and no towel bars in bath, so hanging your towel necessitated hanging on shower

greeting by staff on check-in, room was absolutely what we needed, great facilities and food from bar was lovely

breakfast was

it would be good to have a laundry

our bus experience was booked for us and the laundry service was fabulous

00pm we still did have our room due to issues with laundry

wifi and access to desktop and printer no charge

i was encouraged to sign up to hilton honours which allowed us early check in and late check out which was

appreciated reasonable laundry service

assisted us with sending off a bag of laundry to be done with no issues

laundry near by

the laundry service was very efficient and reasonably priced, per bag if you preferred

they also had laundry service

laundry service was a huge help

instructions on laundry etc

did laundry but very expensive

staff at front desk need to be educated on laundry drop off process for customers

laundry services way overpriced

wifi connection is quite poor. breakfast is too expensive.

the wifi was unpredictable on the 5th floor. not awful, but cut out on occasion.

no room service option

breakfast choices were very good

room was spacious and breakfast was very satisfying

the bar area was stunning

also the bar and the restaurant are just so beautiful and great food/drinks

wifi didn t reach to my room (2nd floor at the back) and because of that netflix on the tv also

i loved the excellent staff at the restaurant, but no options for kids in the breakfast menu so the staff

wifi definitely needs fixing or improvement

spa bath was just a bath with bubbles

contacted the hotel prior to my arrival to ask about early check in, i received a reply almost instantly and

is excellent, all the staff from reception, bar staff and the girls that done the rooms couldn't be more helpful

helpful staff that nothing was too much trouble to the big comfy bed and the very relaxing spa bath/shower

we ordered room service on our first night, we received our mains and drinks within a reasonable time however

lost part of my laundry through their

there was a trolley for the laundry on the landing which was causing an obstruction in getting to the room

reception was excellent and friendly. bar was convenient and friendly.

breakfast wasn't included no menus in room for restaurant or room service room service forgot my order parking

there was no bar or restaurant

really worked well, laundry machine faulty, walls dirty, sink not working properly, such a shame to compromise

it would be nice if there was complimentary laundry detergent, as well as cooking oil.

the laundry did not work so the staff did my laundry

it looked out over what seemed to be laundry machines and other equipment, so it was pretty noisy whenever we

plumbing and laundry appears loud

friendly staff and service excellent i used the pool too

breakfast room service was extremely dear

good size of pool and kids could use it at anytime so this was a great

it was easy to find & they accommodated early check in

the gym was brilliant, everything you need for building and cardio, sauna and steam rooms actually

couldn't get wifi in my room but got it in the breakfast room

plenty of parking

the breakfast was fabulous, the room comfortable, wifi reliable and free parking was appreciated

were some hassles with the wifi but the staff made every endeavour to fix the problem

wifi was dodgy in our room.

laundry was outstanding

access to a reasonable priced laundry. the one quoted was way over the top.

laundry service was very expensive

love the restaurant, bar with dj playing great music, fantastic bar staff, also r&b night upstairs

perfect night away without the kids

the wifi worked well compared to some other hotels i have stayed at

wifi a bit spotty for the phone but okay for tablets (we were at far end of building)

breakfast was lovely

wifi was poor

parking and spacious room with good heating plus restaurant and bar on premises and breakfast

good self contained laundry and kitchen with all amenities provided

our room was near the laundry room & you could hear the machines going all night & housekeeping entered our

dishwashing liquid, brush, kitchen towels and laundry detergent not provided

cosy room, mini fridge, room service, breakfast was lovely

a bit noisy for upstairs rooms but its all finished by 11:30 pm gym could do with a water font

no laundry service and no robes - minor stuff

even though we coukd have all fit into the one suggested for kids, one with queen and 2 twin bed

front door and car park have busy road in between them - beware if you have kids when exiting

there is also a great play area across the road, which our kids really enjoyed

fantastic coastal location. parking right across the road. beautiful meals