rough neighborhood lots of activity in the parking lot at night crazy man walking down the street yelling was

easy check in late check out and hot breakfast.

breakfast was good, room and hallways wwere clean

breakfast was fast, tasty and plentiful though limited. good value!!!

it was mis leading about the kitchen because it didn't have one

bed was hard and the room was next to the laundry room, noisy!!

used the laundry

laundry room venting machine had thing in wrong slots still after three day being told

our room was directly across hall from laundry!!!

need more towels in the room and water in the gym area.

on top of that the room, laundry, and even parking was perfect

didn't have laundry powder available to purchase for their laundry machines

i only wish is that breakfast started earlier than 7

wifi was very slow but the hotel was maxed out so it is understandable

i also enjoyed the full service breakfast each morning

laundry lady s need better eyes as there were old chips left in cabinets, one bedspread was

the breakfast area was always clean and someone was there if you needed help

everything was very nice except for the limited parking, but it did work out.

lack of sufficient parking

the property smelled a bit old and in need of painting the gym was much too small and the pool was closed due

not enough people in housekeeping to get the laundry cleaned and back on the beds

from a broken car window in the parking lot and people hanging out by the cars late at

website says there is a free shuttle service to local areas but when we asked the lady at the front desk she

maybe need some security in the parking lot

the pool and gym were well maintained and clean

also love the fact that it had a laundry facility for the guests

quiet, clean, very friendly staff and very convenient location for us. breakfast was excellent!

parking isn't that desirable, but its not a deal breaker.

staff, we were allowed to early check in & we got a 1st floor room. that was helpful.

value for amazing quality! breakfast was very good

at night, we weren't able to close the drapes to shut out the lights from a nearby parking lot.

the breakfast was very good and the staff was so nice

very clean room and facilities gym is tiny but has machines

no hassle parking

everything was perfect the room the breakfast was okay the hotel was just nice and beautiful and over exceeded

staff very nice ...good location ....perfect fit laundry room big plus

laundry roomcost a little to much.

was very late so i decided to spray the room sweep and mop the floor and wash my sheets at their laundry facility

everything including the pool and laundry room.

we could hear every door shut and the laundry room 4 rooms down the whole time

laundry service, fitness center, snacks and drinks available 24/7

lots of entrance doors-easy access to room and pool but also had a keypad lock for security

i understand it s pet friendly, as i did have my dogs with me, but after 6 hours of barking i had had enough

pet friendly

just the amount of space i require, with a nice kitchenette

had my grandson birthday there and a pool party it was a little over crowded ( needs a bigger pool ) but over

love the amenities-happy hour, breakfast, pool and hot tub

the kids kept getting in an out of the hot tub at the hotel and their parents did not stop them

very large room with separate living room, bar area with sink, refrigerator, and microwave

did not realize it was a pet friendly

didn t have any plastic laundry bags

didn t explain about wifi when i checked in

i would like the pool to have been at least six feet, lol

even helped with bags because i had small kids

the first night we arrived the check in person also told us she would mix us a drink at the bar because they

laundry facilities

paying for laundry

loved the breakfast and it was good that they had laundry facilities

nice and clean ! room and kitchen area. .

and the drapes didn t close so the lights from the pool area also kept us from sleeping well

pool was advertised as heated, it wasn t. limited breakfast and lunch selections

add a hot tub to pool area

a bit pricey and pool needs cleaning on first day.

they took our credit card before telling us that we had to pay a non-refundable $150 pet fee for my therapy

love the gym, the pool the bar the room, everything was excellent

rooms, guest laundry on site indoor pool,spa, and exercise room

it sound as if there were kids running or stumping around, or there was a wrestling team practicing

have liked to enjoy the hot tub but kids were in it all the until it closed, awoke to a fire alarm and had to

kids running around upstairs after 1 am. continue for over a hour after contacting front desk

variety of breakfast options and gym room open till 10!

cleaning crew just throw all linens and dirty laundry outside of the rooms and stay there for hours

there was no place to do your laundry

early check in and female office staff had me sit, when i saw someone else check n w male staff i

came in late from concert and ordered last minute room service

the bed was so comfortable. slept like a baby even my kids said it about the bed.

had to drive our wet clothes to a laundry mat to dry them

it was good to have a buffet style breakfast, laundry facilities appreciated and the gym was well equipped

breakfast isn't included and neither is the laundry room

the laundry app wouldn't work so we couldn't do laundry .

i didn't use the pool, gym or laundry because it was only a one night stay but they were available there

room was close to ice machine, elevator and laundry room

a muffled leaf blower humming sound that we could only determine might have been coming from the laundry area

there was only 1 guest laundry facility in the whole building of 5 floors

spotted just down from our room there was a laundry with washer and dryers large too

clean gym and pool and the hotel room itself was spotless

therefore, i am requesting that our laundry services at the hotel be provided free of charge

there is also a laundry room for guests staying long enough to need it

nightly parking fee and fee for a continental breakfast.

very pet friendly exceptionally clean and convenient

only thing that i was a little upset about was they're not being any breakfast anymore

was no breakfast served

breakfast, they had a lot of choose for breakfast which was nice

was too much noise generated by people in the swimming pool after 10 pm

we stayed in was beautiful and in very good condition, staff was always attentive if needed, the pool was a nice

location, location, location! modern clean hotel, friendly staff and well stocked breakfast

and i feel like there should be a coin machine and small laundry soap/fabric softener/bleaches vending with

staff were somewhat loud in my hallway since my room was next to the laundry room and upper floor customer was

nice place to stay didn't get to check out the pool but looked nice

wifi

she worked diligently with me to get an early check in, during a concert weekend

i don't like the way they don't have a laundry room.

the pool wasn t open yet. but that s ok it was clean

facilities was broken, kids were bummed, rooms are a bit tight, old wallpapers in some areas

breakfast good

wifi was out the entirety of our stay which made it difficult to catch up with work

an inside/outside coverage with ample seating and towels with a nice sized fitness room and guest laundry next

laundry equipment needs to be updated

onsite laundry facility

laundry not working well, as well the clothes come out smelling really bad

the laundry was a huge help and affordable

our room was right next to the laundry room so we heard washers and dryers a good bit

hotel has a fitness center and laundry available

good location and glad to have laundry on site.

breakfast was simple, but good

and it's one of the very few hotels that still has breakfast

comfy beds, soft thick white towels and free coffee and free laundry

staff was friendly room was clean free laundry was great food pantry was stocked

was soooo comfortable and laundry was free which was nice to be able to wash a few things before we went home

& unlike other extended stay hotels come with everything you need to cook, clean, shower & do laundry

free laundry, friendly staff

easy to check in and check out. very clean and laundry is very easy...

a small gym and pool on ground floor

the beds were super comfortable. the breakfast was great.

parking was good too

no hot breakfast, but i understand that things are different due to covid.

smelled like cigarettes and wet carpet, constant noises through wall from staff or laundry room all night, decor

did not receive room service

comfy bed, good gym, close to other amenities. friendly and helpful staff.

weekend bar hours. but, i understand it s a slow time of year for pleasure traveling.

stalled vehicles no parking

laundry, spacious, great great breakfast

the laundry room is a bit warm but was very appreciated a little expensive

when i asked the front desk clerk she acted as if i was putting her out bc she had to go to the laundry room to

this is not so convenient when you are with travel with kids

the pool was closed

a nasty attitude and when i came to the front to get some wash cloth was told their waiting on laundry

they were short staffed and the bar area was closed.

the location right off the highway, plenty of places to eat nearby, nice clean building, great pool, comfy beds

the commode did not flush and the pool was out.

oom and bed were excellent. x bar and bistro were good.

laundry and gym also big and super helpful- my 4 kids enjoyed the indoor pool very much

breakfast was fine and, the parking was quite well

the pool was a little too small

breakfast was the only thing that we feel could have been improved

breakfast was very nice

the laundry room was out of order. i really needed that for the amount of time we stayed

the free continental breakfast was out of milk and sugar the whole stay we were there.

i basically had to conduct my own room service and clean the entire room with my own cleaning supplies to spend

curtains don't close, and the noises from outside in the parking lot

the front desk, the breakfast ladies, the housekeepers and basically anybody who worked there was fantastic

attempt to use guest laundry services, only to find that the detergent machine was out of order

everything was as it should be. very clean. breakfast was very good.

the pool wasn't open

super friendly staff and very pet friendly

breakfast fresh n tasty and the front desk personnel was friendly n knowledgeable

pet friendly

this hotel doesn't provide any breakfast right now but the previous one from this network in roanoke have us

it was quite and the pool was not crowded.. it was very peaceful..

none of the rooms were pet free, so our room ended up smelling like dogs :(

pool towels

hotel has no laundry facility and on booking it stated that it did

do to covid19, protocol for social distancing, breakfast was grab and go

loved the pool just think its in a bad location would of loved sun on it at 9 am

disappointed that there was a pet charge this time here.

everything was great, we stay there every time we visit our kids in huntersville.

in the lobby and breakfast area not to mention all the noise from people going in and out of the laundry room

the pool was cold

because of covid, i am sorry i didn't get to use the gym, pool or have normal offered breakfast.

staff didnt even fill up the conditioner bottle for shower also the tv kept not loading and the wifi sucked pool

tv was an issue no instruction in the room, weak signal poor wifi weak signal

and the breakfast room was pretty

it was clean, the pool, and the breakfast was delicious and never crowded

we were expecting the pool to be open. i wish that was advertised that it was closed.

clean, very large suite. comfortable beds, nice boxed breakfast.

breakfast ran out fast (not a ding) just make sure you get there early

ample parking space

great complimentary breakfast each morning

breakfast was good there were a lot of different options and everyone in my party was able to enjoy

parking is close and well lit and i witnessed multiple police parking lot patrols at different

my kids loved that there was tea and hot chocolate available in the lobby during non-breakfast hours

room was not far from the laundry room on the first floor, so it was a lot of back and forth noise

i wished there was a quest laundry

room was right across from the laundry room so, we was not able to sleep in with all the noise and yelling down

pool was not filledbut maybe weather related.

love the quietness and the staff is excellent. pool is amazing

the laundry person had disappeared on her so i had to go get them which was fine

friendly staff. breakfast included. laundry available. we'll situated.

no pool

the breakfast selection

the location is great has truck parking.

ice maker or laundry on the floor we stayed on

with the laundry and dryer

that the pool,laundry room,and fitness room were out of order.

laundry facilities weren't working when we stayed

my room was right across from the laundry room so the people working were very loud.

staff, cleanliness, updated look, on site laundry

a choice for gluten free at breakfast

the pool and gym were still shutdown.

the only thing was the restaurant was closed so no bar and no breakfast

very generous breakfast. excellent coffee.

location and surprised laundry use was free during pandemic.

the outside grill area the laundry the fact that it has a kitchenette in each room

kitchen area was furnished with basic supplies, on site laundry was at no charge to guests, common areas were

weekly housekeeping but there are laundry facilities, and you can get new towels whenever you want

the outside grill area the laundry the fact that it has a kitchenette in each room

was near lots of noisy areas such as the laundry room

i didn't like the way they did breakfast. they didn't have really anything a child would eat

parking was full but just had enough.

we walked to breakfast and dinners and walmart, everthing was pretty much in the parking lot

breakfast was delicious, rooms were clean, air conditioning worked perfectly, bathrooms had plenty

we had to get a laundry person to assist us

for the night but they charged me a non refundable pet fee of $75

breakfast was good even though i came downstairs late so i was not able to get the hot breakfast

there were so many options for breakfast and it was great

hotel, great staff, very clean, breakfast is great and roomy dining area

i ve witnessed employees allow certain people to use laundry facilities which isn t allowed

was abandoned stroller, chairs, laundry hampers and such in back parking lot and side lot a bunch of people

run out of towels, small fridge, no on site laundry, no back up generator if power goes out.

i wish they had laundry services at the hotel.

no breakfast cause of virus and pool not open due to virus and no laundry facility's here

door to enter on wrong side slow toilet needed more flushes to clear toilet too low and small laundry dryer

the pool was closed for maintenance-the indoor pool for the kids was the major reason i chose this hotel

the pool area was small, and didn t have much room for sitting

the heated pool, which was open for use, was very cold.

pool was closed the days we visited

put me next to equipment room and across from laundry when hotel was not

the laundry room could be a little bit cleaner but i am not complaining

they need a laundry room for every floor

at all the pillows were worn out flat this hotel need to do some major upgrades and besides the laundry room

until sunday morning when we went down for breakfast at 945 that there was no more food and the kitchen would

location, room size (one bedroom king), pet friendly with great walking areas, hot breakfast,

the continental breakfast was great

good breakfast , nice room , helpful staff

very friendly and accommodating staff. the room was very spacious. the breakfast was very good.

gym was lackluster

shopping or restaurants near hotel, outlets not working in the bathroom, no restaurant or guest laundry room,

easy parking, satisfactory breakfast, constantly available coffee and ice

the breakfast was delicious

staff was extremely nice. room was clean and comfortable. breakfast was great!

very clean room, polite staff, convenient location and good breakfast

the laundry setup could use some improvements, but it s not a major problem.

there was no internet, no laundry, no fitness room

smoking down the halls

my kids room was a little under rated

breakfast and friendly staff.

as i recall this staff member had to stop laundry and be pulled into making eggs

having a hot breakfast was nice and so was having a laundry room

did not notice notation about pet at check in, so we were moved to a second room after check in.

easy to find, beds comfy/bathroom & shower good/tv, fridge,wifi all good

place, clean and washer and dryer on location breakfast every morning, and the staff from maids to the front

pool was closed! shower was cold and our room was right next to the laundry, so noisy!

will the breakfast can be better, they can add a lot more to anything..

breakfast choices were very limited; they had oatmeal packets, bread, and a couple of bagels

meager breakfast although it was advertised as included with stay

you get coffee with breakfast but that's it

it also has full size kitchen which is pretty cool

the breakfast staff was amazing it was a mother and daughter saturday 4/6 and short staffed however

poor wifi and no safe in the room.

i didn t get an opportunity to go to the bar area, but it looked like a nice atmosphere

clean, very kind staff, the room was absolutely perfect, breakfast and restaurant were also exceptional

- restaurant breakfast doesn't start until 8am, no tv guide in the room, no fitness access, no laundry, no real

no personal laundry service and no free breakfast

staff location bar resturant atmosphere

courtesy shuttle was out of service

and i enjoyed working in the lobby in the early mornings -- always friendly hellos and good wifi, as well as

we order room service after coming n for the night

found out to late about your exercise gym on the roof top so i missed out on my exercise but i will be

we were not aware and my kids were

the gym the sink

the peloton bike in the gym the seat was not adjustable backward or forward, the handle for the adjustment was

i had to choose something i'd say the cost of the bar inside the room a bit pricey for the product itself from

tub faucet leaked and room service left a dirty drink mixer on the wet bar

tub faucet leaked and room service left a dirty drink mixer on the wet bar

they give us room far of the elevators, as we have asked, but the room was near of the kitchen

went well from valet parking, check in/check out process, quality of room, breakfast, bar , health club, overall

guest laundry should have contactless option to pay for the service (actually, coins are needed )

was offered and recorded 1 laundry detergent when i checked in after mentioning i would utilize

comfortable bed, very clean room. laundry!

laundry room provides detergent and has coin operated machines

wifi was horrible at this location

no shower cap in bathroom.you have to go to front desk to get. no room service.

no area for pet to use the bathroom

was really challenging coming and going, room service was just okay, we were placed on the event floor and there

room service took forever getting our breakfast to our room

spent the weekend with a friend, we enjoyed the spa and the restaurant in the hotel

the room service food was not that great and i was defiantly disappointed in the food that was brought

gym was amazing disappointing there was no pool

gym here is incredible

coffee shop and gym were excellent

at the hotel from bag help to room service, breakfast foods, bar areas, lobby wifi and perfect shower

nice features in kitchen of suite. good bed and pullout. shower worked well. two tvs.

pecially warm options) was good, suite-style room and well-supplied kitchen were great

round about annoying parking was not good

room was spacious with kitchen

- an electric outlet in the kitchen area was non-functional, so i had to move the coffee pot to the table

the outside pool area is great

a late check out (2hr) for going home to scotland

loved the convenience of the gym and location of hotel

access to the attached gymnasium.

great location. the gym was the best hotel gym i have ever seen

we ordered room service when we got back to the hotel from the concert

nice pool facilities; clean; great staff

great mini bar selection great valet and bell boy service room service quality is good

that the pool and fitness wasn't opened and construction in the front of building

any questions any demand they made it happend the hotel is super clean even i had a day at spa apoimenr they

laundry out of order

dirty hall, dirty elevator. had to take two elevators to get to floor. expensive pet fee

convenient room service from restaurant

i needed better connection in my room for work (the wifi is poor and their ethernet cables do not work), and

no surprise pet fee.

the glass showers, kitchen area, as well as the comfortable beds

needs better breakfast options and please offer room service.

, were great, and kitchen and appliances were very clean

the rooftop bar was closed after the concert which was disappointing

the menu of the lounge could have more entrees and room service from the lounge

everything besides the dirty laundry

all of the staff were so helpful, less than a 2 minute walk to the lightrail, laundry facilities on site, pool

the hotel was family friendly & has a laundry

good coin laundry but not laundry service and when i tried the first time, no coins available at reception

were charged a $75 pet fee without knowing about it

everyone from the check in, downstairs lobby, breakfast and the workers that were in the hallway or passing by

the breakfast was mediocre

i liked the bed, and gym was nice

friendly staff. loved the dog space, that was so convenient, definitely worth the pet fee!

staff was great,katelyn and benzel and the manager was great mark at the bar was very