the wifi was very weak though i was told it will be fixed very soon

the non smoking room smelled like an ash tray

a little shabby, and sketchy wifi

the wifi was pretty slow, but free

no non-smoking room. all rooms are smelly badly.

room location wasn't great being right outside the breakfast area

pool spa area closed 4 days. no hot tub even tho it was advertised no trash daily cleaning

we asked for a new beddings to make sure we are using a new one since our kids have a very sensitive skin

room was across from the pool and in the morning there was loud music playing in the pool for some reason even

newly renovated. nice breakfast included with many choices. comfortable room and bed.

good facitilites- laundry room, pool, good breakfast

pool was wonderful

the fact that the pool area as well as the restaurant being closed were a disappointment

breakfast end to early

good bed comfortable and good closet on site parking

i needed to use the laundry, they really need to put in a change machine that changes dollar bills into quarters

i was given towels which i offered to take to laundry room but was told i couldn't take and that they would

front desk doesn't have a sufficient amount of quarters for the on site laundry

also used the pool a little

the breakfast was very good and it had different items on it than other buffets.

we got to do the laundry which was great

seemed old, couldn't do my laundry as the dryer was faulty and my bathroom was licking water to the other

the noise from kids running in the hallway ended after midnight, which made it uncomfortable to sleep

personnel were all wonderful. free parking. the included breakfast was much better than

friendly check in. friendly staff. nice gym.

we also had the misfortune of having a family with very young kids right over head

the pool was very clean and the signup reservation process was seamless

very good wifi

were all very friendly, great room, loved the fitness center and pool, no issues with anything in the room,

the amenities are good: gym, swimming pool, free coffee and tea, wifi, and good room service

booked this hotel for family getaway but my kids was unable to use the swimming pool and room wasn't clean daily

both stair cases were not usable and everyone had to be funneled through the elevator, and the pool/exercise

pet friendly

very clean room, pool and gym areas

the pool was clean and heated for the kids and they had a great time

no laundry facilities. evening desk clerk was indifferent to our need for a luggage cart.

the only complaint i would have is it didn t have an area to do laundry.

laundry facility needs to be complimentary

pool cold

pool was out of service and not open

staff. t hey tried to sell me a one time use laundry detergent for $30.

being able to use a card to do laundry or having a change machine

convenient and clean laundry area. extremely friendly staff!

breakfast could have been better. quality wasn't great.

the shower was fantastic the breakfast was solid, pool was nice

you have to do your own laundry/ delivery pick-ups

staff were helpful, and we had a free laundry

did run out of bananas at breakfast & the afternoon female front desk attendant was rather brusque, but compared

wifi didn't work in my room

stuff and they complied and i like to chat and be able to have nice conversations with them at breakfast and to

there is dirty sheets from the laundry press on my bed

room immediately b/c it smelled like a dirty/sour towel that had been left in the bottom of the laundry bag wet

couldn't get the wifi

on a separate note, the gym is missing a few dumb-bells, some are missing their grips

bed was comfortable, the restaurant staff was excellent and the shuttle service guy that picked me up on sunday

the wifi stretched to the lawn of the capitol

great bar tenders who mix wonderful drinks, good food for breakfast and lunch

loved the airport shuttle service

room service at all so room not made up we were there 3 nights, we were not advised this do not

the gym was excellent!! the food in the restaurant was superb!!

could do our overdue laundry. breakfast omelette station was great

the room was not properly cleaned. dirty laundry left in the room

laundry room available

they do not have laundry room.

no laundry. no pool. only one elevator working.

laundry access

laundry services available on site. it is near the albany law school and albany medical center.

the linens smelled so fresh and my room smelled like fresh laundry

looks good - bar downstairs is great

our kids enjoyed the pool, which, was why we chose to stay here

the smell everywhere is horrendous, smells like a mix of cigarettes, sweat, weed and dirty laundry

in the shower curtain, not had tiny bird feathers in the towels (are there birds nesting in the laundry area

was very rude the desk people were rude and a cleaning lady cut us off with a bag of laundry as we were getting

there are absolutely no amenities-not even a functioning laundry

someone was doing laundry at all hours of night i kept on getting

room, free breakfast, free wifi, ice machine nearby, usb and normal outlets next to bed, mini refrigerator in

pet friendly, then when we went to check in, they told us they didn't allow pets,, but wouldn't

they give breakfast every morning and supeeerrrr nice service

not strong wifi signal.

easy to find, pet friendly, clean with a comfortable bed.

they changed the room but the other bedroom had sheets and pillow that smelled like dirty laundry

laundry room was not available

had laundry facilities on the property the staff was scarce, but chelsea at the front desk was friendly

is amazing, room clean and comfortable, access to needful things such as laundry room and fitness to customers

property is clean, laundry room on site, microwave and fridge in room. staff very friendly!!!

should be closer to the bistro it seems a little random to have an ice machine next to the laundry machines and

the pool closing early

the pool was a little chilly, but it wasn't a big deal

due to a storm that came thru that day there was limited parking.

pool wasn t functional

we have provided laundry facilities

tub plug to take a bath or bathe kids, the big square hole above the shower and how small the bathroom is

my boys loved the pool and all the outdoor activities that were available

great spacey room with small kitchen, clean and very friendly staff

the property is also clean, well maintained and the simple yet filling breakfast was awesome

gym

the pool was also clean and warm

clean. spacious. easy parking. kitchen. good shower.

great breakfast host he was kind and efficient and helped everyone with joy in his voice

clean. spacious. easy parking. kitchen. good shower.

it was clean, and offers free parking.

plenty of parking and in a good location as well

that delicious breakfast i'm a big boy and they kept me fed

room is beautiful and clean and breakfast is excellent.

went with the kids to use the pool from one day to another and pool was not working at the

i did enjoy the clean room breakfast and laundry facilities

was across from the guest laundry room, heavy traffic during the night, a lot of people wandering the

i did enjoy the clean room breakfast and laundry

there was not enough hot water to allow guests to shower in the morning while they were running laundry services

guest laundry service, breakfast very good, bed very comfortable

gym, laundry were a big plus

they charge for laundry

the breakfast was ok but didn't have butter or have alot of what they advertised for hot foods.

clean and spacious ! pool was super clean breakfast was yummy

breakfast comfortable bed spacious room nice studio with half kitchen good lighting

gym and location were great. onsite restaurant and bar was also very nice.

the pool was nice. the room service was very nice and the front desk at check out was very nice.

staff went out of their way to offer us an early check in when we arrived too early

breakfast, price, parking, etc

i asked for room near the gym and i was given a room on the 6th floor. gym is on the first floor

shuttle service

the pool had too much chlorine, and my kids had a reaction from it.

proximity to the airport, shuttle to the airport and the price

breakfast wasn't what i expected

cap was missing remote didn't even work horrible customer service wrinkled not fresh sheets wifi works horrible

location was perfect! breakfast was a good value.

disappointed the pool was closed

breakfast was included, which was a big plus

plenty of protocols were in place to avoid spreading covid and we could even reserve the pool if we wanted some

was a group of kids 8 to 10, who were running and playing soccer in the hall for hours

was excellent and the laundry prices and availability exceptional

inhouse dining room (restaurant and bar), customer personal laundry

there's a nice guest laundry room as

laundry room on-floor was an unexpected amenity

thank you for being pet friendly

is so perfect the kitchen the living room the bedroom and the shower

thekufs loved the pool

new and modern feel well designed living space with mini kitchen that was well stocked with essential tools

breakfast was good. staff was exceptional.

room was way nicer than expected and the breakfast was great

they were sensitive and allowed us to use the laundry room after hours

spacious a guest laundry plus an excellent breakfast

the hotel laundry facility was an added plus

pool access

the breakfast was excellent the coffee the best

there was human hair clinging to the walls of my shower and there was dirty laundry dumped in the hallway all

pool is not heated

i appreciated the shuttle, which was prompt and efficient

roon was clean bathroom modern and clean no noise functional gym ample parking minimalistic

hotels in the area and booked this one because i liked the outdoor and the indoor bar and the pool

1 reason why i picked this place and well the ceiling is falling in over the swimming pool and laundry area all

dryer in laundry wasn't working.

no laundry services

guest laundry was gross!

get there, lug my laundry in, throw it in and then see a sign that it s out of order

was too old, the bed was not comfortable and no sunshine, the room was too dull and near the laundry room

room was dirty, old candy on the lamp , tvs are ancient ( not smart tvs) dog hair everywhere, the gym the

charged an additional $75 for one small pet.

parking

kids had a blast and we got to relax and eat some delicious food

the bar and restaurant were closed. understandable under the current circumstances.

third, the gym was atrocious

gym and reception is nice

most of the equipment in the gym is broken and the tv didn't work properly

it does not even have a small store in the lobby and the gym equipment is

location, gym, laundry, new property

piles of dirty laundry in front of the bedrooms doors, in the halways

lovely that we were close to the laundry, on the first floor, and close to the restaurant.

parking you come in on ll then have to go to 1 to check in

nice modern hotel. located near the centre, with parking. nice view of the river.

pillows were too soggy no laundry bag no complementary breakfast

staff was great, courteous and respectful even to my kids

ended up having to pay more for a presidential suite to fit my kids and husband

very near rpi. sports bar in building. staff was fantastic. highly recommend.

parking was tough because of an evening event but it cleared out later that night

laundry facilities poor, toilet in room dirty and front desk staff rude and uninterested in helping

they even have a laundry room

we also were told there was no laundry for use even though they showed it on the booking websites

room was spacious and they have laundry room.

laundry facilities, indoor pool.

laundry machine and dryer always broken

the laundry room was out of service.

was a problem in the laundry room the hotel staff was not aware of

i was too exhausted to take advantage of the amenities like the indoor pool/spa and small fitness area but both

pool and gym area messy

clean great breakfast friendly, helpful staff

was close to the track we were racing at and plenty of parking for our dump truck and 30

price, comfy bed, ample parking

across the parking lot is a great japanese steak house

attempted to move me new room missing a tv and no cooking materials even though it was a full kitchen

i loved their pool, but water was too cold

staff, parking

the hotel has an indoor pool, fitness room, and a great small kitchen to use during your stay

pet fee is very high

also, i appreciate that this hotel is pet-friendly

shuttle services were only to/from airport laundry area not accessible due to renovations

there was no laundry room

and i was allowed to use the commercial laundry facilities when the guest laundry was unavailable

staff was not available at front desk: they were in the laundry room folding laundry (i never saw any actual

close to airport with free shuttle service. clean rooms with complementary breakfast.

room was clean and their guest laundry is free!

the hotel advertised having guest laundry

wanted to go swimming but the pool and hot spa looked murky and uninviting

the pool to small water cold not fun for thd kids to swim

spa rooms are perfect for a parents get-a-way from the kids

the parking lot was on a hill and sometimes the traffic made it difficult to turn left

shot out to the laundry crew great recognition and credit

there were a bunch of young kids running and yelling up and down the halls and they would sit right outside

wifi was free

stay, kids were able to use the pool which was a huge plus

gym , pool

no elevators so it was tough dragging all my stuff up the stairs and no guest laundry.

dirty laundry bins stored by exit doors

forgot to tell me breakfast was until 9:30am, or the wifi password, things they usually tell me during check-in

no room service provided and staff at check in was not courteous.

pool was a nice added benefit after a long day on the road

we re still bringing loads of laundry up stairs

pool could have been a little warmer for an indoor pool

wish we had more time to enjoy the pool

breakfast was the great assortment very fresh and clean and neat

kids loved the variety for breakfast, it was easy for them to select something

the bar and bar staff were fantastic

the gym was great

final note: we were told at the bar that, despite all the placards at the front desk and in the restaurant,

helpful and friendly staff, nice bar and restaurant, room was very well set up and comfortable

and considering how easy it is to hack hotels wifi and network, i wasnt going to do that

rooms were clean, wall air conditioner was a plus as was the on site laundry room

you can even do laundry there if you re staying for a longer period of time for a very reasonable cost

no quarters or detergent even though they offered laundry

it was also a huge relief that they had laundry on site because it was raining very hard

location, comfortable bed, nice breakfast all make this a good deal for a weekend getaway

gym is complete with the basic equipment a big plus is the room comes with a microwave and the laundry room has

breakfast was ok an expensive

there was not enough parking

the gym doesn't have much equipment.

the front parking is small but not a big deal