they were also very helpful with the laundry service

there is a laundry service, but that is a same day turn around if you submit items before 9am

easy parking near front door

they mentioned restaurants hours, but didn’t mention bar opened earlier

plenty of parking at what for me is a driving spop.

the helpfulness of the people, the breakfast, the building.

host was very friendly and funny, and the breakfast really was amazing

besides that, i slept like a baby in the comfortable beds and woke to have a delicious breakfast - eggs, pastries

the breakfast was amazing and the host is absolutely friendly and helpful

the breakfast was wonderful and the communal areas were so comfortable and cozy

there weren't enough towels to use in the swimming pool, and the excuse given was that the laundry person was

no indoor pool

resturant and bar needed help

the swimming pool

the swimming pool and the bar were amazing

(we asked for laundry, parking, restaurant etc) super large and

the bar and lounge at reception were small but we eat out so no issues really.

bar snacks unavailable although advertised in menu

the prices on the bar are way too expensive

really a negative point but it would help to have wifi password in the room somewhere, maybe we’ve missed it

arrogant staff who can't explain why the hotel doesn't have a laundry room, they just say that we don't have

was dirty, toilet had tiles hanging off , toilet door lock broken, beds not done over 2days no laundry changed

they said they have laundry and dryer with additional charge

the bed sheets and towels were clean. and the wifi worked well

room service was meh

to the airport, very comfortable, very clean, restaurant on site for breakfast, room service, super reception

the shuttle bus service was spot on

looked very new and very clean and easy to get to the airport, very nice breakfast

the gym and work facilities are excellent and very well designed

gym is terrible as well

super clean, super friendly and helpful staff, good wifi, very quit, close to lisbon airport.

good breakfast included in the stay. close to the airport and has a shuttle.

allowed an early check in, staff friendly and helpful, accommodation clean and convenient

close to the airport good breakfast

airport pickup, allowed late check out at1 pm

the girl bringing back laundry noticed that my robe was too small

secondly, i left my laundry in the bag in front of the hotel door with the laundry document properly filled up

we didn’t have time to try the pool and spa - next time

hotel should have better with dogs, they are not dog friendly hotel for kids neither, i been in hotels 5 stars

the variety of food at breakfast was better than you could ever have hoped for the meals at night, at first

no kettle. no iron to borrow. was told to use the laundry services which was chargeable.

your only option is to use their laundry service which also takes

they just mentioned that they provide laundry service

no basic amenities such as iron and iron board (staff said they only had laundry service, which was very

no supply of iron board and limited laundry time slots

we had a very noisy room with a baby (we assume the laundry facility was next to our room).

clean room and bathroom, staff went the extra mile and are very pleasant, great gym and pool area, amazing

there is also a aquarium if you have kids

so beautifully decorated and very clean, very good customer service, kids rated it 10/10.

access to facilities such as sauna and gym, coffee machine in your room, what else do you need

great breakfast and laundry service staff were very helpful.

more veggies for breakfast :) they did not have any irons - so we had to use staff laundry room

breakfast was great good variety to please everybody.

got a free upgrade this time and the stay was great as always, i love the bar and the bartender who is very

room service didn’t respond. never called back. had to leave hotel to eat.

the outside laundry company who fail to follow instructions

to ask 3 times for laundry service because they forgot it, towels and bathrobe were bad because they had a lot

if not in the city, it still had plenty of facilities close by like shopping mall, restaurant, laundry etc

in the room, nor in the reception area - top floor pool is extremely cold, barely usable - wifi in the lobby

wifi was good and the hotel is nearby the waterside and 50 meters from some good restaurants

laundry service is a joke

ev charger cannot be used by a foreign traveler, as it needs a local gas station card that foreigns

no tea/coffee in the room or hotel apart from a breakfast

- super nice and engaging staff - that facilitated even and early check in that was much appreciated

wifi was fast

great parking lot, room with a lot of space.

breakfast was very poor.

was comfy, parking was free and very big, staff were nice

the breakfast the coffee and tea machine could you not have a thermal jug of coffee and tea.

the location and convenience of parking

breakfast and bar area is nice, they even show live football

excellent buffet breakfast

location, quality, breakfast

location was ideal, the buffet breakfast was excellent.

very nice rooms, pleasant staff, good wifi

very good location, good room, comfortable bed, parking for a car and a very tasty breakfast

great location easy parking staff is amazing good breakfast

good breakfast, many choice and fresh food.

we loved everything, very friendly staff, great breakfast, great location

what made the stay ( over and above the very secure parking on premises ) was the staff

laundry service is not working

(last time we had a room above- i guess it was the cleaning/laundry department or whatever space-so there was

room next door was a laundry at 0730 it start to vibrate for 15 minutes walking me up and i was hoping to sleepin

the breakfast was fresh and delicious

gym not large but had everything we needed

hotel management shoud inform laundry services to discard overworn linen

staff customer service was excellent. breakfast range was superb

pool bar staff bad attitude. not enough irons in hotel for weddings and no ironing service.

breakfast had a relatively small choice of foods and beverages

breakfast starts at 7.30, and earlier start would help those with early appointments

reasons); tiny rooms, a terrace that overlooked the back of apartments where residents hung their laundry

the gym is also good

wifi is very poor

would have liked to have been able to purchase a real cocktail at the bar rather than only having the option of

very good safe underground parking at the hotel with excellent ev charging

not possible to borrow iron, only chargeable laundry service, poor breakfast

plenty of establishments nearby for your needs, including supermarkets, self-service laundry, restaurants, and

breakfast was amazing, the staff went above and beyond, and the room was comfortable and updated

clean beautiful room, wonderful breakfast

wifi worked perfectly, there's a subway station two blocks away and despite not being in a centric

10th floor is a little mustier, and perhaps shared space with laundry facilities

the hotel could provide kettle in the room as i missed that which other hotels have and as well laundry

wifi was slow.

the wine bar was a relaxed area

the cleanliness and the room service

comfortable, clean and quiet rooms. close to a supermarket, metro station and a laundry shop

us after one night after we complained but to put paying guest in a room located next to the laundry room isn�

location is excellent to walk downtown, easy access parking, and the rooftop bar was nice

and the personnel is exceptional, from the lady at the reception to the attentive people at breakfast

the food ordered with the room service was served cold

i then tried to find a place in the lobby to open the suitcase, knowing fully well my dirty laundry and undies

our biggest thanks to ms mara (she works at the laundry room) and the housekeeping team, they all had a big

they didn't explain how the laundry service works

we used the laundry service, we are very pleased with it

there is a plaza just few shops away and has a supermarket, hairdresser, laundry and some juice/coffee shops

noisy in the day times and also we could hear the laundry machine in use at night time

supermarket, bank branches (atm), fresh produce shop and laundry next to the hotel

the neighborhood had a grocery store, pharmacy, coin laundry all in the block

the room was closed to the laundry or something that was always to much noise

steps from metro, close to grocery, laundry,restaurants

the hotel has laundry services that you can pay to have your clothes ironed

no late night bar and the snack bar was closed on a saturday

staff were very hospitable. gym & sauna nice sized rooms good breakfast

no coffee/kettle facilities unfortunately and no room service at all

as we arrived quite late, we asked about room service

lots of restaurants close by, as well as laundry and convenience stores

were still cleaning the neighboring bedrooms when we checked in so it was like walking into a laundry

laundry service was very efficient

the laundry and towels were new and clean. the room was clean.

he helped me arrange early check in although official check in time is 14:00pm

the extras facilities that you pay for like gym, pool are not worth.

the location is good but the rooms are dirty, no linen change or extra water , gym was also

very professional staff great breakfast

great bar service and good quality food

there was also a small gym which was well equipped enough for a light work out

please have a laundry service. i had to wash my clothes in the shower booth.

the airport and to the city within walking distance you can find coffee shops, restaurants, self laundry and

the roof top bar gives you a beautiful 360 degree view

wifi really was not satisfactory

comfortable hotel close to the metro. the rooms were clean and the wifi was good.

the laundry service was very good and cheap

one is requested to send clothes in to the laundry for ironing

laundry

tiny room, uncomfortable bed, no room service all for a pretty high price.

when we asked housekeeping for more, we were told we couldn't have any and that we needed to call room service

iron not available in room although hotel has paid laundry facility

stuff,helped me with laundry quickly even if it was after 5pm

it's not appropriate and safe that kids or old people stay apart from family in different floors

the restaurant was supposed to have room service but it was closed.

the family room was large and had two separate beds for kids

the hotel laundry was too expensive(lisbon was our 1/2 point laundry) but they helped us find a nice, clean

instead you had to fill in a form for the laundry service to do this on your behalf at a cost per item, which

left my laundry to be collected for 2 consecutive days my request was simply ignored even after filling out

room, hotel, facilities, wifi, location

the pool and it was so clean

laundry of

the laundry service was expensive for what we had better off going to a laundry matt near by

strange part is if we gave something in laundry then we need to go to reception for picking it

forcing guests to use laundry service just for ironing is not pleasant at all

there was also a spa to avail of which we didn't

also: we were charged laundry by mistake and had to get a refund

lack of stocked bar in room.

the room was very nice, didn’t have breakfast and didn’t use the pool

got an early check in around 11 am & luckily our room was ready

the decor is lovely, rooms comfortable, great bar and restaurant, breakfast was excellent, pool lovely, with

laundry was expensive

room service is a disaster.

very few vegetarian options regarding room service.

room service ordered arrived 90m late

used the gym which is well-equipped and has windows to the outside

breakfast was very good...loved the cakes. kids enjoyed playing the piano.

there is no pantry in the room which makes uncomfortable situation with little kids.

was travelling in a party of 7 people 2 adults, 2 kids and 3 elders, i made a reservation for 5 adults and 2

area also specious and useful for additional storage of luggages and play area for my young grand kids to run

the snack bar just in the restaurant was really nice, the food was excellent, and very inexpensive

i'm from the hotel business also and know that sometimes housekeeping staff smokes near the laundry and bed

we did not have breakfast there, but we did order room service for an evening meal, the outsourced company they

easy and fast checking in and out room service was great, easy to order, fast and very tasty food overall a

wifi access in the room was strong

they have a happy hour at their bar between 6 and 8 pm. is not worth it,very poor bar service.

perfect except the laundry it’s too match

they facilitated us eating together at breakfast

staff were very nice, geniuely very helpful, very well accomodating for kids

room service and cleaning

room service food was not bad, but could be a bit better.

a t-shirt mildly damaged in the laundry process was fussed over and made right with a complimentary bottle of

could have used more hooks and bars in the bathroom to hang towels, clothes and our laundry that we had handwashed

laundry service was a bit costly

great hotel ...staff lovely especially the girls in the spa ....great location

kids pool and shade on the rooftop were great

i think check out and breakfast should stay available 1 extra hour.

excellent breakfast, spectacular staff and location is easy to find

also the fact that there was no room service was very

the room was very comfortable and the breakfast was delicious

and i would like the bar to be open so i may have vodka in the morning with my breakfast

and if you take room service they charge you 5 euro per service

room service very slow. would have liked an evening restaurant on site.

room service was not available for most things and were asked to go to front desk to get things

also the bar tender where i went for dinner at their restaurant

wifi is not so good when on 7th floor.

even though i emailed beforehand saying i was vegan, there was no real vegan options for breakfast, so that

breakfast was perfect for what we needed, super friendly staff on call and on time when we

good food downstairs in wine bar too for dinner

very welcoming staff, amazing breakfast. modern and super clean!

helpful staff and delicious restaurant and breakfast. was modern, clean and had a lift.

and because i stayed few days , there’s no towels from the laundry room

the city location is good, the hotel room view was to the roof of the first floor and to the laundry room

rooftop bar closes very early. does not make sense to guests.

gym, sauna and car park

this hotel was really nice, air con. and wifi works perfect :-)

laundry

we did the laundry service and it was great.

staff at reception, the privacy, close to public transportation and restaurants and markets, laundry,

cleaned every day, fresh towels daily, cleaned up after our toddler made a mess, even did her laundry for free

every time i messaged the hotel asked for a crib, early check in, etc they answered very fast

no laundry facility which makes it good only for a short stay.

the breakfast is nice although and had good variety

wifi didnt work in the room

did think that the bar in the reception area could be put to better use if it was manned more

good wifi connection and good selection of breakfast as well

we requested, from hot water for coffe to electricity adapter, they do everything here- laundry as well, i will

-wifi was exelent

wifi was only reliable from the lounge on the ground floor

the wifi worked well

sometimes the wifi was not working very

they charged me an exorbitant amount of money for laundry when they never mentioned it before hand

to pay for services in advance, like laundry and car park

compact gym with everything you need for a good work out

close to the metro so very easy to get about and down to the sights, bars and restaurants

beautiful boutique hotel with lovely staff and rooftop bar and plunge pool

the only things i would add are vending for drinks and snacks and laundry for the guests to use

a small refrigerator in the rooms would be great and a self service laundry would be amazing.

friendly and helpful staff, well equipped rooms, good breakfast

the breakfast is excellent for this type of stay

no bar fridge or mini safe in the room

laundry service was expensive

cleanliness, location, friendly staff, pool and the 12 noon check out

small rooftop pool, will visit again

pool is smaller in real life than it looks

rooftop pool was great with supplied towels

there is a living room for guests and a laundry available

was in a room closed to the laundry and it was impossible to ignore the noise earlier in the morning

i have no idea, i have not used the restaurant! the services are good, laundry is fantastic!

the laundry service was not available in the afternoon

when i requested an iron, the laundry staff came and picked up my clothes to press it themselves

breakfast was ok but for a 4 stars hotel, i expected a bit more of choices

public area with bar and seating is a little soulless, so no reason to linger there before or after going out

the mini bar was well stocked with a variety of beverages

slow wifi, old bathroom

breakfast was the same every morning

little treat as a warm welcome awaited in our room which was two vouchers for free drinks in the bar and a little

i had my birthday during our stay and i accidentally mentioned about it at the bar when having our welcome

good location, big and nice room, the best breakfast

everything in the room and bathroom was brand new, the breakfast was rich and varied and we could rest the best

breakfast, nice garage (somehow tricky to get out), nice room and very good sound insulation

166 euro for laundry that cost 60 euro, they left the laundry receipt on by mistake

also there was a self service laundry nearby

wifi was not on a secure network, and need to upgrade login process via app to control room setup;

pool/spa a great feature - room service prompt and tasty

noisy adjacent rooms with kids making noisy- soundproofing needs improvement

window overlook other people's apartment and hanging laundry

we also wanted to get our laundry done so we found a pick up and drop off service and the reception didn’t

breakfast is quite good too and there was a laundry shop right next to the hotel, very convenient

breakfast was excellent

rooms and breakfast were great !

walking distance to the mall, many restaurants and cafe as well as laundry shop

we also had a delay with the laundry service and had to ask about our clothes multiple times, always faced with

pools were lovely, with a bar on the rooftoop pool and steam/sauna in the inside pool

sauna and gym were a nice addition

not to like, if it would be something what was needed is shoehorn in the room and towel bar in the