clean, new amenities, good wifi.

no cups or pans to utilize kitchenette

it has a security camera watching the parking lot, so pretty secure

breakfast time (7:00 am) too late for me

the spa los arruyos, which is part of the hotel was definitely a highlight of our stay

food was good but pricy, the poolside bar offered met nachos at 20 usd for a less than special plate of cheese

the views, the pool, the spa.. the restaurant , the distribution of the property

the pool was dirty

we were in the lower level next to the swimming pool and we could hear people passing and taking as well as

because we were only staying overnight we had not time to try out all the facilities but the pool looked

it needs some upgrades and the bar and food were mediocre

pool needs to be refurbished, many opportunities

they did loose my laundry however found it next day

it was good service and breakfast was good and great persons.

no food no mini bar goods nothing to eat

very good location. easy to find from the aiport. gym machines are new and easy to use.

wish i had a great breakfast

there is a small gym, good and rich mexican breakfast, clean rooms and a small supermarket around the corner

good location near the airport, free parking and good and helpful staff.

location and breakfast

breakfast was way better than what you would expect from a place this near to the airport

shuttle availability could be improved, i did not know we had to get reservation for that even if

infrequent airport shuttle bus service

every half hour shuttle from and to the airport

their chilaquiles breakfast is superb

my kids ended up with a lot of bites in their bodies

staff's attention. shuttle to and from the airport

breakfast absolutely not up to the standards

location, friendly staff, dining options nearby and free parking.

room service was closed at 8 pm.

location, really near the airport and they also have a shuttle to it (every 30m ca

location and shuttle services to airport

they offer free shuttle to and from the airport, small breakfast included

i reserved, their site said that they had a secured parking lot which was extremely important for us

they offer free shuttle to and from the airport, small breakfast included

the breakfast was really bad and my laptop wouldnt connect to wifi

proximity to the airport and the available shuttle transportation to the airport

the breakfast and on site restaurant was very good. room service was also available until 11pm.

no pool , and breakfast time ends too soon 10am it's mostly for early birds and business

property, we sat by the pool to rest after a nine hour road trip and enjoyed the peaceful environment

location, good breakfast and nice, spacious room.

gym with low equipment and impractical pool

no cable, wifi was very slow, no smart tv, breakfast was ok but not great

nice swimming pool, nice breakfast . clean rooms and clean bathrooms.

pool it's not heated anymore, also, they need to check the behavior around the pool, unfortunately

pool

indoor pool, no matter how the weather is, you dont have to go out to the hotel to enjoy it

nothing around, laundry closes on the weekend

there is not room service or agreement with any local restaurant for food deliveries after

cost for a pet ( travelling with a dog) at check in is a bit on the high side 350 pesos per night plus 1000

$350 charge for pet too high

very comfortable beds and really good breakfast

security you had on duty on the night of the 14 was veryvery rude, and i also was charge for my laundry

hotel is near a comercial plaza, the pool is perfect size, the only problem is the room some rooms looks damaged

pool

location, room service, housekeeping

cleanliness of the property, and the service of the staff, specially of our room service lady martina

staff is slow - check-out, getting laundry took way too much

they speak english but the room service didn't speak much english

breakfast buffet was a bit limited and i ordered room service one night and it has a little to be

breakfast buffet was a bit limited and i ordered room service one night and it has a little to be desired

people serving on breakfast, i assume this is due to the pandemic and the precautions that are being taken, so

kids love it the breakfast and the kitchen staff really nice

the hotel is very close to the airport and the free shuttle was timely.

restaurant food is not good and pool has no lounge chairs

pool was dirty and closed for my boy for some hours. the other days everything was fine

very friendly staff, clean, right next to airport, fast free wifi, great value.

the airport shuttle is a plus, including the driver was very nice, also the breakfast was good much better than

stuff and shuttle was great

room isn t spacious; no fridge in the room ; whole building is outdated; the shuttle bus doesn t come to

good shower, shuttle service and swimming pool

i loved the breakfast because it was real food, not just toast and cereal

misleading information about free breakfast with reservations

i requested a shuttle from the airport to the hotel and they were there within minutes

liked that it has 3 restaurant options nearby and the ease of shuttle to the airport every 30 min

pool is closed.

i asked for bottled water with my room service and they said they didn't have any but would try and find some

great beds 24hrs shuttle to airport

nice and comfortable rooms, clean, good breakfast, closed to the airport, but quiet

also, free shuttle to the airport, with a good selection of stores and restaurants beside the hotel

wifi is not working well

location was nice breakfast was one of the best i have experienced

associates shower was spacious shuttle

layover with a very early flight so we appreciated the proximity to the airport and the 24 hour shuttle service

was great, they also had shuttle service that could take us up to 10km around, i liked that

location, comfort, and last minute availability. the hotel also offered airport shuttle service

the location the gps told me wasn't the correct one and the hotel parking, very limited

we were not given any wifi

wifi is slow

looks like it was going through renovations amenities were not available for example the gym

the location the free parking.

parking breakfast staff people ac super cooli will be back pretty soon

parking

the breakfast in the mornig..good food

location, service, and breakfast

wifi connection is good

continental breakfast, coffee was horrible it seemed like they added the whole can of coffee to brew

the pool is small

bathroom pretty old, pool was very cold also my eyes get irritated in the pool

i would say the breakfast was good, also the gym.

parking is convenient, staff is great, breakfast is delicious, building and rooms are clean

enough parking spot for the car, air conditioning wasn t working properly also the shower - so i had to

they've got a solid gym, a small outdoor basketball court, and a small outdoor pool

they've got a great breakfast spread and the dinner options have all been great, along with the happy hour

breakfast quality was good

the rooms on the homewood side have kitchenettes and feel a bit nicer

they've got a solid gym, a small outdoor basketball court, and a small outdoor pool

as son i exited my car the security was asking if i really needed to park on a handicap parking space

poor shuttle bus service not 24/7

breakfast was good, i think it can be somewhat better, but the room, the room was great, very comfy

overall cleanliness excellent breakfast buffet!

parking was easy, breakfast was good and the restaurant was great

wifi was not working

the breakfast was delicious

booked this hotel because of the airport shuttle service and it was excellent

was very clean, beautiful rooms, swimming pool big, excellent food and nice people on the reception

breakfast was awesome, the room was cool and confy, the bed great, bathroom relaxing, the staff

the swimming pool was closed which was a shame.

clean rooms and great breakfast

when i requested ice through room service, i was told i would have to walk to the bar/restaurant and get myself

cleanliness & good breakfast

wifi was very weak. not feasible to work continuously using their wi-fi

some of the food of breakfast was rotten and even they changed it, the first impression was not nice

breakfast everywhere have sausage and scramble eggs, here not, you need to pay for an omelet or

the free breakfast hours were a little too short.

the breakfast is good, they have free parking the location is very good.

free parking which was nice when my friend was picking me up

great view, location, pool and service.

breakfast was really good, people friendly at all times, swimming pool was enjoyable for kids and the mall was

breakfast was exceptional, the service by the breakfast staff was great

pool area was beautiful

and the views from the pool are amazing

at the restaurant, room layout and furniture, gym too small with old equipment, lack of water and

the rooms the parking lot the bathroom

sink and shower in the room had a bit of a drainage smell, the pool needs keeping up, the tiles are coming off

i like that it has a bar and restaurant on the entrance

they charged me a laundry service two days after i checked out....

gym is outdated, but will suffice for a short stay

everything was clean. the staff was very friendly. breakfast was excellent.

left your place is so good little more fitness not towels on swimming pool

private parking area with a guard opening the

next day, i wake up to loud noises from upstairs, it sounded like the laundry room, then i hear dripping noises

the room was a little dirty and old-looking. also the pool area looks messy

the room service phone never worked and there was no hair dryer in the room even though it was listed

would like a nice bar by the swimming pool also the breakfast is so expensive 250 pesos for an extra person too

the pool was really cold. i think they can warm it a little bit.

the free laundry

breakfast was very extensive and everything was delicious.

the breakfast was lacking in variaty, there weren't any options for vegetarians.

and the breakfast could ve had more variety and the fruit less frozen

breakfast

water in the pool was freezing

location breafast was good nice pool

didn t like that during the weekdays they don t clean the pool

setting of the facility is suitable for business trip men, i could use my nb on a desk and the wifi is stable

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

wifi quality so bad

good location, private parking, free wifi, good breakfast buffet. some restaurants at one block.

also, we never saw the pool or spa as it seemed it was under renovation or closed while we were there

wifi signal was weak not many channels on tv.

training equipments from gym are obsolete

pool and location

loved the view from my room and that there was roof top over pool

pool was cold, we had to stay at the jacuzzi all the time

location. helpful staff. good wifi. great price. big room.

no problem with the check in. parking and elevator good. excellent ubication

it is located, the pub in the lobby provided room service and had a $105peso breakfast buffet

both our mattresses had large patches of stains presumably from kids wetting the bed

centrally located, starbucks, 7/11 and shops near by gym has free weights

my laundry ticket was changed and they tried to charge me more than the price of dry cleaning a formal

staff were unable to help me with simple requests (tourist information, laundry services)

breakfast was expensive in comparison to vips restaurant a little bit expensive the beverages in

wifi, it's frustrating slow or it goes on and off, i've asked multiple times to no avail in 3 weeks

breakfast choices and cousine can be better and of higher quality

great place. terrible wifi

run, careful and safe, valet parking, room service

the hotels outside appearance and lobby were very classy. they have 24 hour room service.

run, careful and safe, valet parking, room service

do not like valet parking in general ilike to park my own car

especially the wonderful breakfast buffet

location was great, we didn't try out the breakfast but we hear it's very good

it has a great indoor swimming pool with templated water which is awesome and there is plenty of underground

gym food

excellent breakfast!

i'm not too sure about the parking rules since i don't own a car in mexico, but the first floor looks like a

wifi was not working in the

the wifi was really fast - i actually regret not checking it - but that gives you enough

despite the listing there is no laundry service at the hotel

the wifi did not work, the bathrooms were dated and did not flush without pulling the valve, two had

wifi condition is terrible

wifi route cofiguaration need update

any light in the room wifi didn t work, unfriendly staff, hardly any water from the shower

breakfast is only coffee and we come not top late

prefer a self-serve breakfast.

of a tv not functioning but, only replied that it was noted, never got fixed, they only had one breakfast option

rude staff bad wifi dirty room many cockroaches

breakfast included was not worth the price and the bathrooms were not accommodating

bed bugs, we had to shorten out stay and wasted a lot of time and money for laundry!! beware

limited parking

the breakfast is simple and there were some things missing. the pillows in my room were not good

breakfast was very

in the restaurant of the hotel, the breakfast was included but, unfortunately, one day the service was surpassed

the worst, i ordered the laundry service for two white social shirts, they brought me yellow shirts

bed was comfy, the room was clean and had what i needed to work - a desk, wifi, fridge etc

parking, front intrance

wifi connections were weak. i had to move closer to the hall way to get a stronger connection.

water in the pool was still freezing cold

wifi

wifi was good but had a couple spotty

need to change carpets they smell ugly and a/c it took 4 hours to get cold parking lot need more

attention were great, love the cleanliness, the view, we feel pretty safe in that location, the parking lot, we

carpet was damp, the elevator is old and broken, the wifi sucks, the place is very old and shady

breakfast included was more of cortesy coffe for two hours

poor breakfast

breakfast is basically a french toast, coffee/juice and yogurt for the included breakfast rate

breakfast is very poor, they offered one piece of bread and one (yes, only one) cup of coffee

the wifi did not reach the room

need to improve room service, no tv remote control, towels and coffe in room.

nothing work, nos did the laundry or the box

the breakfast was the standard continental and very good.

te facilities are pretty old , there were not enough blankets, the included continental breakfast it

great staff clean room simple breakfast

the breakfast was not that good, it was just okay

the breakfast

shocking breakfast , no tea , orange juice dispenser not working

food , not very helpful girl at breakfast .

the breakfast is not good, and the area wasn t clean

breakfast was cold maybe because they had a lot of people due to some school competitions the food

the wifi is bad.

breakfast was very nice and had a large variety to it, the pool and gym were nice, and the bed was comfortable

i was not able to use the facilities like the pool or the gym but it is nice to have those options

is no elevator from the parking lot to the lobby

is old, the room is ugly, the window was small in the corner of the room with the view to the parking

traffic noise whereas the backside is more quiet with a view and very close to a multiple floor parking lot

hotel felt worn my room had view to a multiple level parking lot it was noisy (restaurat extractors) the stars

also, they were building the new parking lot all night outside our window, we didn't manage to get any

wifi could have been better

like the fact that the kids could not use the pool do to how dirty the water was, over-priced restaurant location

pool stays open late, plenty of lights, a bar next to the pool area, clean towels, spacious rooms

parking lot is on a reduced space and at some point difficult to park

the pool was lovely with a gym as well and they close late which gives us abit of time

comfortable, clean room, easy parking, good staff.

well located, simple and comfortable, clean, staff is friendly, the breakfast menu was good

wifi was not working.

they are pet friendly

couldn’t do early check in and late check out

access and location, the breakfast is excellent and the associates there

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3

didn t like the parking

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything

wifi did not work for me six days, tablet or laptop

i like the multiple options for room service and the morning chef was exceptional at making hotcakes and omelets

wanted to use swimming pool, but the water looked very dirty

wifi doesn't work.

when we asked room service, they brought up a water pitcher filled with ice

parking, easy to find location, pet friendly, good breakfast served starting very early, very comfortable beds