bathroom pretty old, pool was very cold also my eyes get irritated in the pool

the fitness machinery in the gym does not work well.

i would say the breakfast was good, also the gym.

enough parking spot for the car, air conditioning wasn t working properly also the shower - so i had to

have an excellent service, they have a computer's room if you need one, a great heated pool, and the room is

wifi connection is good

parking

breakfast!!

need a lot of training are slow and they never make eye contact looks like you re dealing with kids

location atmosphere price breakfast

beds were super comfortable, the bar in the hotel is a plus

the gym was under remodeling in all our stay and don't respect schedule of pool.

they have good wifi and save parking. there's also a little ceasers and a oxxo right across.

everything besides the hours of the pool

lack of signs indicating stairs in the parking lot

pool it's not heated anymore, also, they need to check the behavior around the pool, unfortunately

the pool wasn't climate

gym equipment n pool was dirty, n no heated pool either

the size of the room. the location. the staff. breakfast.

and this time looks like the employees has better training, everybody do excellent job, and the breakfast two

they charged me a laundry service two days after i checked out....

gym is outdated, but will suffice for a short stay

breakfast was adequate

great breakfast !!! great location !!!

pool on site

staff is slow - check-out, getting laundry took way too much

breakfast

people serving on breakfast, i assume this is due to the pandemic and the precautions that are being taken, so

isn't an in-hotel restaurant or breakfast service, the only options are starbucks or liverpool for breakfast

breakfast was very good. staff at restaurant was excellent. at checkin was just ok.

security you had on duty on the night of the 14 was veryvery rude, and i also was charge for my laundry

the parking is a little tight.

fitness center is too small and too few choices, and the swimming pool was under construction

hotel is near a comercial plaza, the pool is perfect size, the only problem is the room some rooms looks damaged

room service was also

hotel in monterrey wifi is fast, room is spacious you can use dollor in hotel so it's not necessary to change

location breafast was good nice pool

setting of the facility is suitable for business trip men, i could use my nb on a desk and the wifi is stable

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

water in the pool was freezing

swimming pool and gym are available but not in good condition

for the extra towels for my kids they took forever pillows and mattresses were the worst i have had in years

wifi quality so bad

some rooms have bad wifi signal, some rooms need improvements and the gym could be better.

also, we never saw the pool or spa as it seemed it was under renovation or closed while we were there

more variety of breakfast. one hour early free transportation to the tec of monterrey

the continental breakfast is very

breakfast was good, staff members helped you out with it.

some of the food of breakfast was rotten and even they changed it, the first impression was not nice

wifi was very weak. not feasible to work continuously using their wi-fi

next day, i wake up to loud noises from upstairs, it sounded like the laundry room, then i hear dripping noises

room service got it all wrong took three trips to fix and by then it was cold there is always

gym is small but it has enough machines for cardio and weights

would like a nice bar by the swimming pool also the breakfast is so expensive 250 pesos for an extra person too

however, my room service provided the wronfood, we requested an uber from the frontline for a concert and they

the wifi was really fast - i actually regret not checking it - but that gives you enough

i'm not too sure about the parking rules since i don't own a car in mexico, but the first floor looks like a

wifi was not working in the

the free laundry

the breakfast was lacking in variaty, there weren't any options for vegetarians.

breakfast

delicious breakfast. loved the chilaquiles!

hotel has a good breakfast and location is perfect

of a tv not functioning but, only replied that it was noted, never got fixed, they only had one breakfast option

the location was nice and the entrance of the hotel was nice. the parking was safe and gated.

breakfast included was not worth the price and the bathrooms were not accommodating

rude staff bad wifi dirty room many cockroaches

old beds but good free breakfast

bed bugs, we had to shorten out stay and wasted a lot of time and money for laundry!! beware

in the restaurant of the hotel, the breakfast was included but, unfortunately, one day the service was surpassed

wifi big room good room service

the breakfast included was good regarding to the relation with the price

limited parking

nothing work, nos did the laundry or the box

it was clean and having complimentary breakfast is the best. great location too

te facilities are pretty old , there were not enough blankets, the included continental breakfast it

great staff clean room simple breakfast

the breakfast was not that good, it was just okay

limited parking. no coffee in room.

breakfast was poor, that is not a breakfast

like spider in room breakfast is just name sake, they don't even offer water , only coffee, cereal with

wifi

the breakfast starting at 8 am was very good in an ample dining area

convenient location. free self parking although the garage needs updating.

couldn't use the pool or gym

the bar and resturant

location. helpful staff. good wifi. great price. big room.

the macroplaza is very big with lots to do for the kids

the wifi is so slow and shabby. breakfast is bad and simple.

there is no wifi at all

parking spot just front of my room

it was in a peaceful location and there wasn t any trash blowing in the parking lot

clean and comfortable rooms. nice bathrooms. easy check in. safe parking.

wifi did not work for me six days, tablet or laptop

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything

didn t like the parking

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work

the breakfast selection was great and delicious

good breakfast, clean, easy parking

breakfast was very simple and not very good. the location is awful.

parking lot staff

breakfast buffet was repetitive and limited

despite the listing there is no laundry service at the hotel

poor parking

the wifi is really good and i can't wait to book here in 3 weeks

wifi condition is terrible

the wifi did not work, the bathrooms were dated and did not flush without pulling the valve, two had

my laundry ticket was changed and they tried to charge me more than the price of dry cleaning a formal

staff were unable to help me with simple requests (tourist information, laundry services)

gym was closed

only thing i would say is that the bar closed early haha

the rooms are big, the staff are very nice, the room service was great

the location was great for my purpose. the pool area is very pretty, and the room was big.

the pool is closed very early 8:00 pm no time to enjoy

great breakfast

a gym that has water, towels, and tv

clean. nice pool.

the hotels outside appearance and lobby were very classy. they have 24 hour room service.

room service puts alot of pressure for you to get out

the parking , valet was overwhelmed at times

staff, comfortable bed & room, nice gym, pool, good breakfast in amazing hall, nice historic bar with exquisite

wifi

the breakfast

indoor swimming pool with templated water which is awesome and there is plenty of underground parking space

of the mountains, conveniently located 1 block from microplaza, 3 blocks from subway station, pool, jacuzzi,

you need a bigger bar

the pool, room was confortable and the breakfast was excellent togheter with the lady who attended us

wifi is very slow

the location the free parking.

looks like it was going through renovations amenities were not available for example the gym

parking

wifi is slow

the beds were comfortable, the room was spacious, the wifi was working well

was easy going and the parking was validated(free)

parking is very uncomfortable

wifi

carpet was damp, the elevator is old and broken, the wifi sucks, the place is very old and shady

wifi service failed alot

everything .good price. excellent management. good breakfast i love everything

this hotel is located in a downtown there is much noise in mornings, breakfast was not really completed just

the restaurant, my family and i went for breakfast and did not have very good service, it was not that busy

the breakfast and the view.

wifi could have been better

noise from multi-level parking lot just outside my window. ask for another side rooms.

is old, the room is ugly, the window was small in the corner of the room with the view to the parking

is a parking lot one side of the hotel, no noise but when you try to get a view, the parking lot its

also, they were building the new parking lot all night outside our window, we didn't manage to get any

the worst, i ordered the laundry service for two white social shirts, they brought me yellow shirts

the wifi will go on and off every 5 min or so. we needed it because of our work.

we used a swimming pool a couple of times

wifi speed is so slow and amenity is nothing

the wifi was very slow. i couldn't do my work.

need to improve room service, no tv remote control, towels and coffe in room.

laundry service was not available too during my

breakfast and service availability no laundry rooms was available nor the food was

and price, rooms were modem and spacious, bathroom was modern and clean, hotel has restaurant w room service

wifi is useless, can't connect

no wifi for cell phones.

i liked the fact that the property had a pool and slide for the kids

pool area was crowded and bar was close due to covid 19

was told that i couldn't enter because of my attire, even though there were woman wearing their gym clothes and

the pool is great

we were gifted with cupons for drinks, also fruit was delivered at our room as gifts and room service was

the breakfast

shocking breakfast , no tea , orange juice dispenser not working

food , not very helpful girl at breakfast .

the breakfast is not good, and the area wasn t clean

so had to walk to go get something to eat from the street and came back and ate it by the pool

excellent staff (3 women) that serve breakfast every morning. they are the best staff ever.

convenient location, included breakfast buffet and service!! the pancakes were everything!

was excellent, breakfast was good, with limitted options

swimming pool horrible; not

parking is very tiny

parking space

wifi is awful, no hot water, shower head looks like 10 years old, cable looks awful, grainy image

had a restaurant and bar inside

the location, but also the breakfast buffet. good options.

the gym equipment was in good working order and the poolside was always clean

breakfast was very limited choices. hotel could use some updates. very long time checking in.

draught beer at the bar instead of bottles.

great customer service, facilities and location. i really like their breakfast buffet.

room service was quick

no towels on the pool, too far from the

great location, hotel very clean, good breakfast and great service.

lot of parking spots close to your room

the breakfast.

pool

the laundry service

laundry service

it has a parking lot what is something that i like

breakfast was a bagged sandwich. it would have been better if no

the gym was out of limits as they had it closed and the disappointing fact is the internet had a

breakfast can be improved.

very close to kali coffee, great gym and terrace. good breakfast.

i love the gym and the view from the terrace

you also have a large gym on the roof

i might add that breakfast could be a little bit better

pool and location

loved the view from my room and that there was roof top over pool

pool was cold, we had to stay at the jacuzzi all the time

staff could improve the customer experience, i requested to take my clothes to do the laundry and after 2 days

excepcional service , early check in and late check out with out problems. overall great.

the parking g lot is limited

ricardo the valet parking man was so so so helpful.

free parking

i still waiting for the extra towels for my kids

during covid the pool is close

the gym was alright

was little noisy ,kids running in the hall ,even adults making noise they tought they own the hotel ,playing

pool wasn t available and the breakfast was cold the housekeeping didn t change the sheets

wifi was not working.

guys in restaurants was so helpful. good breakfast.

breakfast was included and there was a great selection of everything (waffles, toast, cereal, eggs,

24 hour room service is not available

couldn’t do early check in and late check out

there was a nice, warm friendly vibe kind of hipster, with young families and kids in the lobby area plus a

i asked for room service and it arrived super late and the soup all over the plate

wifi doesn't work.

i really love and appreciate that it is pet friendly

we enjoyed our room, comfy beds and clean swimming pool

no usb connections no plastic bags for laundry.

great location, awesome price, very nice rooms and the kids loved the pool.

gym was smelly and no water into the water despenser for both days

the restaurant was great, very good buffet options for breakfast.

parking too dark

no pool or bath service not so great at bar everything closed at 600pm on sunday

the room and it's interior was awesome. the room service was excellent.

very pet friendly

there is no pool.

i also had hotel staff come by the room 3 separate times for 3 separate issues---checking bar stock, replenishing

parking and pet friendly.

staff courtesy and assistance, parking and security, room service.

staff courtesy and assistance, parking and security, room service.

pet friendly hotel, big plus

breakfast, last time i came in june they has more variety and servers

gym

breakfast is exceptional - the gym's view is beautiful - the bar is nice and the employees are very friendly

rooms are very nice. staff very helpful. spa was excellent.

that was no pool but everything else made up for it. no need for it.

no pool

delayed laundry service

the breakfast, location and the staff were very good. the gym and swimming pool were also clean.

terrible wine selection in bar area

pool and gym were excellent

i did not use the pool but it looked ok; i used the gym and it was quite good

they woke us up asking for the laundry early in the morning

staff could be better, every morning someone screams out of your door if you have laundry, not nice

is no minibar in the rooms and you struggle to get laundry bags

i need shopping , restaurants coffee shop we had a great time bar at the hotel was excellent and breakfast

pool located with full view from the breakfast room