one exception: you don't have to ask to clean the swimming pool which has to be clean late at evening because

breakfast was awesome, the room was cool and confy, the bed great, bathroom relaxing, the staff

husband loved the breakfast he was really happy that y'all had a buffet, location was excellent it was really

cleanliness & good breakfast

when i requested ice through room service, i was told i would have to walk to the bar/restaurant and get myself

awesome staff. free airport shuttle.

lovely comfortable beds, very clean environment, excellent breakfast, extremely helpful staff

complimentary shuttle services which is a great bonus for non spanish speaking travelers

gym need to be upgraded

was very clean, beautiful rooms, swimming pool big, excellent food and nice people on the reception

layover with a very early flight so we appreciated the proximity to the airport and the 24 hour shuttle service

location, comfort, and last minute availability. the hotel also offered airport shuttle service

the location the gps told me wasn't the correct one and the hotel parking, very limited

was great, they also had shuttle service that could take us up to 10km around, i liked that

associates shower was spacious shuttle

as son i exited my car the security was asking if i really needed to park on a handicap parking space

overall cleanliness excellent breakfast buffet!

poor shuttle bus service not 24/7

breakfast was good, i think it can be somewhat better, but the room, the room was great, very comfy

they've got a solid gym, a small outdoor basketball court, and a small outdoor pool

the rooms on the homewood side have kitchenettes and feel a bit nicer

they've got a great breakfast spread and the dinner options have all been great, along with the happy hour

they've got a solid gym, a small outdoor basketball court, and a small outdoor pool

the parking process.

the airport shuttle is a plus, including the driver was very nice, also the breakfast was good much better than

i loved the breakfast because it was real food, not just toast and cereal

good shower, shuttle service and swimming pool

to the airport; need to request the shuttle over the phone after clearing baggage claim, etc

and great breakfast

location was nice breakfast was one of the best i have experienced

and a convenient store few buildings away, so this compensates for the non-availability of room service and

great beds 24hrs shuttle to airport

location close to airport, nice and clean room, good breakfast, nice staff

nice and comfortable rooms, clean, good breakfast, closed to the airport, but quiet

misleading information about free breakfast with reservations

the room service food was good and speedy

the shuttle service was reliable to and from the airport

no access to swimming pool for repairs

food for breakfast was varied and delicious

kids running around unsupervised being disruptive to other guests

my in laws and their 2 kids (5 and 6 year olds) were told they were out of rooms with double beds and almost

gym was not being managed. and the water was bursting out from the tab

the pool was dirty and shallow, the gym can have more equipment

clean, good space, good airport shuttle, they pick me up in minutes after calling them.

nothing around, laundry closes on the weekend

there isn t room service

the bed was good, and the breakfast

was excellent and the breakfast was delicious

very comfortable beds and really good breakfast

nice little pool and outdoor area for warm days and a small but practical gym for a speedy workout on

property, we sat by the pool to rest after a nine hour road trip and enjoyed the peaceful environment

kids liked it and the staff was very helpful

awesome breakfast. awesome room. awesome amenities.

friendly staff. room service 24 hrs. free transportation to airport.

i reserved, their site said that they had a secured parking lot which was extremely important for us

they offer free shuttle to and from the airport, small breakfast included

attention, service and breakfast

proximity to the airport and the available shuttle transportation to the airport

excellent breakfast and quick response in room service

breakfast absolutely not up to the standards

location, really near the airport and they also have a shuttle to it (every 30m ca

location and shuttle services to airport

the continental breakfast has good options and the service is also good

the indoor outdoor pool

front desk or shuttle driver does not speak english

every half hour shuttle from and to the airport

the shuttle don't service the last flight 23:30.

breakfast!

contacted the property through the booking messaging system to arrange the shuttle and i never got a reply

while waiting for a taxi, i saw their shuttle bus in the parking lot

airport shuttle is not available all the time we had to catch a taxi from there to the

shuttle from the airport so the taxi cost is expensive for such a short ride

i interacted with was helpful and attentive, from providing clear instructions to assisting with room service

location and breakfast

parking

we were not given any wifi

wifi speed is little bit slow

looks like it was going through renovations amenities were not available for example the gym

wifi is slow

they did loose my laundry however found it next day

waited way too long for lunch entree and had to signal for coffee refill at breakfast

was good breakfast and good staff and the customer service was excellent to

no food no mini bar goods nothing to eat

was no room service for cleaning the room between days

security you had on duty on the night of the 14 was veryvery rude, and i also was charge for my laundry

told by the staff that there was taxis to take us to the stadium, so we wouldn't have to find parking during

the kitchen in the lofts is nice to

i couldn't find the swimming pool, nor signs to lead me there

fitness center is too small and too few choices, and the swimming pool was under construction

staff is slow - check-out, getting laundry took way too much

breakfast and fast wifi

they speak english but the room service didn't speak much english

i've being here twice and any time you request something for room service and dont have cash, have to go to

breakfast and fast wifi

good price with breakfast

great location...clean facility. the food was great...kids had an awesome time..

the size of the room. the location. the staff. breakfast.

no cable, wifi was very slow, no smart tv, breakfast was ok but not great

very good breakfast!

it was a laundry bag hanging with a picture of a suit

i like their services, breakfast, and shuttle facilities

the wifi

modern, wifi worked great, staff friendly and helpful, good breakfast buffet

there are 2 restaurants options in the same parking lot

they charged me a laundry service two days after i checked out....

tv was a problem, we needed call to lobby to program it, the red and password suplied for the wifi was no correct

there is a pool and a playground for the kids

gym is outdated, but will suffice for a short stay

there is a pool and a playground for the kids

the breakfast in the mornig..good food

parking

location atmosphere price breakfast

need a lot of training are slow and they never make eye contact looks like you re dealing with kids

parking

the pool is small

on saturday 11st, pool was not warm enough

breakfast is great, free and secure parking

parking is convenient, staff is great, breakfast is delicious, building and rooms are clean

i would say the breakfast was good, also the gym.

the pool

the breakfast area, they didn't let you know which food was for free, they told me when i already have

everything was great ud83dudc4d great beds and quiet. and great parking

pool

also gym had the multi machine being repaired and this was not

breakfast buffet was tasty and well prepared

parking right outside your room door

beds where very comfortable, and the breakfast included in the price was very good and plenty

the location was good. the room spacious and clean. parking lot and swimming pool available.

could not work from my room because of the poor wifi, had to go to strabuck if i needed to work

second it was very expensive for the quality and third breakfast was not good enough for the

breakfast was very limited choices. hotel could use some updates. very long time checking in.

room service was quick

great customer service, facilities and location. i really like their breakfast buffet.

had parking

room was very spacious, enough storage for our one week stay, the gym was a plus and the view from the terrace

the pool and gym

the price we paid they should have a hair dryer, coffe maker, minibar, the pool more hours more later the shower

room, dining room, meals, friendly staff, pool, gym

everything besides the hours of the pool

we liked the parking and security guard

wifi tv

chose this place because they advertised a pool, but when we arrived they told us it wasn't functional

there is no wifi at all

spacious rooms, free wifi, free breakfast, friendly staff

breakfast

breakfast was very simple and not very good. the location is awful.

good breakfast, clean, easy parking

breakfast buffet was repetitive and limited

they said breakfast start at one hour and they didt have anything ready

the swimming pool.

telling a staff member about the wifi not working he only told us that it was working in the hotel devices

also the pool and gym (the whole 5th floor) is disgusting (planned to use them but we did not)

dislike that the restaurant was under construction , and also the swimming pool was too small for the people

the parking lot wasn't too comfortable.

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

water in the pool was freezing

hotel in monterrey wifi is fast, room is spacious you can use dollor in hotel so it's not necessary to change

didn t like that during the weekdays they don t clean the pool

location, good parking lot, nice pool, great atmosphere

the breakfast is good, they have free parking the location is very good.

egg was not part of free breakfast. you have to order it and pay for it.

the breakfast is good, they have free parking the location is very good.

included breakfast is a bit limited, different to what you can find in other continental breakfast in other

the breakfast is delicious

old beds but good free breakfast

of a tv not functioning but, only replied that it was noted, never got fixed, they only had one breakfast option

breakfast included was not worth the price and the bathrooms were not accommodating

the location was nice and the entrance of the hotel was nice. the parking was safe and gated.

area of the hotel, the wifi connection is really poor

the wifi was really fast - i actually regret not checking it - but that gives you enough

i'm not too sure about the parking rules since i don't own a car in mexico, but the first floor looks like a

wifi was not working in the

bed bugs, we had to shorten out stay and wasted a lot of time and money for laundry!! beware

breakfast was very

in the restaurant of the hotel, the breakfast was included but, unfortunately, one day the service was surpassed

the breakfast is simple and there were some things missing. the pillows in my room were not good

wifi big room good room service

nothing work, nos did the laundry or the box

it was clean and having complimentary breakfast is the best. great location too

great staff clean room simple breakfast

the breakfast was not that good, it was just okay

the breakfast was the standard continental and very good.

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3

didn t like the parking

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything

wifi did not work for me six days, tablet or laptop

it was dirty, we found a cockroach in the room, we switched rooms, the breakfast was awful.

parking entrante and exit

they don't have an indoor pool and the rooms look completely different from the ones on the

breakfast was good, rooms nice and clean. front desk was nice.

the pool wasn t deep, the gym is too bad, and the people of the staff with a bad behavior all the time

breakfast included was more of cortesy coffe for two hours

it would have been nice to have a full breakfast. and coffee and teas in the lobby

breakfast is very poor, they offered one piece of bread and one (yes, only one) cup of coffee

bad neighbourhood so would have been more relaxed about my car in the parking area

breakfast was poor, that is not a breakfast

this hotel is located in a downtown there is much noise in mornings, breakfast was not really completed just

breakfast was delicious but could use some protein options like egg, because it was only

breakfast and no wifi in the room.

wifi was really slow

the breakfast and the view.

breakfast and service availability no laundry rooms was available nor the food was

laundry service was not available too during my

room service was delicious.

bad wifi

bed was comfortable, a/c and wifi worked great, close to bus terminal.

despite the listing there is no laundry service at the hotel

poor parking

any light in the room wifi didn t work, unfriendly staff, hardly any water from the shower

wifi route cofiguaration need update

the wifi did not work, the bathrooms were dated and did not flush without pulling the valve, two had

next day, i wake up to loud noises from upstairs, it sounded like the laundry room, then i hear dripping noises

hotel stay meant i could use the very nice gym across the mall

would like a nice bar by the swimming pool also the breakfast is so expensive 250 pesos for an extra person too

i didn't like that it was missing a hot water boiler and a changing room in the gym/pool area.

bar options not great

the free laundry

delicious breakfast. loved the chilaquiles!

the complementary breakfast is good and tasty

the breakfast was lacking in variaty, there weren't any options for vegetarians.

hotel has a good breakfast and location is perfect

i didn't get a free breakfast. that should be included with the hotel price.

couldn't use the pool or gym

breakfast

luis at the bar was excellent

math for the shower was a little slippery, i stayed for a month and every week had to change wifi password, no

the laundry service

laundry service

the hotel has limited parking available and the wifi was slow throughout our stay

the elevator smell horrible and ther is an indoor pool with glass cealing, not a good idea in a city as hot as

bed very comfortable, sheets very clean, ac worked great, breakfast ok, close to bus statio, courtesy transportation

parking lot is sufficient

also, they were building the new parking lot all night outside our window, we didn't manage to get any

wifi could have been better

is old, the room is ugly, the window was small in the corner of the room with the view to the parking

hotel felt worn my room had view to a multiple level parking lot it was noisy (restaurat extractors) the stars

staff were unable to help me with simple requests (tourist information, laundry services)

my laundry ticket was changed and they tried to charge me more than the price of dry cleaning a formal

the hotel has also a reasonably equipped gym

the hotel is nice and clean and the restaurant and bar were excellent places to dine and relax

the breakfast buffet had a different prices without prior notice.

only thing they need to improve is the wifi strength and speed

disastrous wifi. administration not great.

the gym is in poor shape!

the hotels outside appearance and lobby were very classy. they have 24 hour room service.

breakfast buffet was good but dinner a la carte was poor. lobby a bit cramped. pool was a joke.

it was lots of kids screaming and making sounds until 11 pm at the pool which made it impossible to have an

the staff and the room service

smallish leisure pool, nice gym, good restaurant that s open 24 hours

from the valet to the bell boys to the check-in staff, servers, bar tenders all were exceptional

the parking lot staff was very friendly, however the lobby staff was a bit rude

the wifi was very weak and the elevators weren't working all the time

need to change carpets they smell ugly and a/c it took 4 hours to get cold parking lot need more

it s a nice hotel, but the wifi is really slow.

wifi

attention were great, love the cleanliness, the view, we feel pretty safe in that location, the parking lot, we

need to improve room service, no tv remote control, towels and coffe in room.

the worst, i ordered the laundry service for two white social shirts, they brought me yellow shirts

the wifi will go on and off every 5 min or so. we needed it because of our work.

parking, front intrance

wifi was good in the

we used a swimming pool a couple of times

30 minutes line to do the check in lifts super slow there was no space in the parking

indoor swimming pool with templated water which is awesome and there is plenty of underground parking space

breakfast and snack bar are always awesome great value for price

location was great, we didn't try out the breakfast but we hear it's very good

2 rooms with 2 adults each i separate breakfast for all of us, 8 people in total