no food by pool

that bar is only open on weekends ud83dude2c

2 nights, facilities could use more cleanliness overall, but the staff, food, spa and overall experience made

the spa los arruyos, which is part of the hotel was definitely a highlight of our stay

beautiful view, nice pool, friendly staff, hotel is gorgeous

it needs some upgrades and the bar and food were mediocre

pool needs to be refurbished, many opportunities

because we were only staying overnight we had not time to try out all the facilities but the pool looked

clean, new amenities, good wifi.

no cups or pans to utilize kitchenette

it has a security camera watching the parking lot, so pretty secure

breakfast time (7:00 am) too late for me

comfortable bed, large room. free breakfast and parking. great cost benefit.

breakfast was really good, people friendly at all times, swimming pool was enjoyable for kids and the mall was

and the breakfast was very delicious

great breakfast

breakfast was good and enough. excellent location. affordable price.

pool and staff

pool size are little bit small.

the location, tranquility, fireplace in the room.

water at the pool was cold

room service from the restaurant

pool and location

loved the view from my room and that there was roof top over pool

pool was cold, we had to stay at the jacuzzi all the time

the breakfast is delicious

included breakfast is a bit limited, different to what you can find in other continental breakfast in other

working on the night of july 4th, was competent enough to resolve the problem that i had with the parking card

wifi was very weak. not feasible to work continuously using their wi-fi

location was nice and easy to find, they also validate parking

the free laundry

breakfast

the location and the breakfast

breakfast was very extensive and everything was delicious.

hotel has a good breakfast and location is perfect

next day, i wake up to loud noises from upstairs, it sounded like the laundry room, then i hear dripping noises

bar options not great

room attendants were rude and room service was horrible

was no changing room for the gym and pool area, nor a coffee maker or water boiler to make tea in the room

good gym and pool

breakfast was included but very average

delicious breakfast and lovely staff

breakfast was good and diverse enough, and the staff was wonderful

breakfast is good with omelettes that you can order, chilaquiles etc

our bedroom was as expected: comfortable, clean, good wifi

staff could improve the customer experience, i requested to take my clothes to do the laundry and after 2 days

like the hospitality and also the beds. gym was very goof as well.

no wifi

the wifi could be better

the parking g lot is limited

did struggle quite a bit with the wifi from time to time

access and location, the breakfast is excellent and the associates there

early check in accepted

24 hour room service is not available

wifi was not working.

location and free breakfast for the kids

i asked for room service and it arrived super late and the soup all over the plate

we were told they were pet friendly as we were traveling with 2 small dogs

you took a long time to serve breakfast

location it s great, breakfast awesome, i did not expect a good breakfast for the price, but it was awesome,

no usb connections no plastic bags for laundry.

friendly staff parking good breakfast

swimming pool too small, not enough parking lot

think the gym could be in better conditions the yoga balls were deflated and i expected to have free

parking lot is cramped

mentioned above there seemed to be a major problem with towels on arrival - possibly their laundry service had

wifi was very low speed breakfast was good

fitness center outside the main building

the bar hours are non existent

it is an indoor swimming pool and we were woken up by the kids that started swimming and having fun while being

delayed laundry service

parking was terrible, we had to wait almost 40 min until i get tired grab my keys and walk looking

we asked for plastic cups to drink some water at the pool and he didn't allow it unless we purchased it from

400 peso surcharge for room service not clearly posted anywhere on the menu or location.

wifi could be improved in coverage.

music at breakfast and kindness of the staff at the restaurant

the room service and kitchen have great dishes, and the staff is always very attentive

spa on demand, receptionist was not well trained.

breakfast was spectacular: a lot of choices for each taste

pool was not in the very best shape, you can note dirt on the edges

restaurant bar looked nice but empty

room service and food..

there is no coffee on room , room service expensive and not good food also very slow

very pet friendly

need a pool for the kids! monterrey is so hot

spa was not working

breakfast is exceptional - the gym's view is beautiful - the bar is nice and the employees are very friendly

late check in, the spa dosent be for the residents it s open to every one and dosent have space and dosent

spa dosent be for the residents it s open to every one and dosent have space and dosent have pool

wish it had a pool

they woke us up asking for the laundry early in the morning

is no minibar in the rooms and you struggle to get laundry bags

staff could be better, every morning someone screams out of your door if you have laundry, not nice

the change of wifi password each day

great location, very comfortable beds and very nice pool to hang out with the kids.

location and free parking

30 minutes line to do the check in lifts super slow there was no space in the parking

small parking lot

they have a buffett breakfast everyday with authentic mexican food

gym and pool area with a breath taking view of the mountains

late check out was not a problem

character of building, location, comfortable bed. secure parking.

only thing they need to improve is the wifi strength and speed

staff, comfortable bed & room, nice gym, pool, good breakfast in amazing hall, nice historic bar with exquisite

my room was too far. the parking was across the street. many places closed early.

very expensive laundry with 3 days delay on delivery and unpleasant machinery smell on clothes upon receiving

pool and gym are very small, the breakfast is also small and there s very few staff and they re pretty

if you stay the 8th and 9th floor have their own breakfast bar it awesome

a little bit warmer the swimming pool in the afternoon.

the gym and pool

staff were unable to help me with simple requests (tourist information, laundry services)

my laundry ticket was changed and they tried to charge me more than the price of dry cleaning a formal

the only inconvenience was that i had to ask directly for the room service cause they didn't clean, but after

breakfast is not included and its expensive

staff at bar gave excellent service even thought it is not well organized.

wifi codes changing daily basis

the poor breakfast.

math for the shower was a little slippery, i stayed for a month and every week had to change wifi password, no

old furniture - old square tv - wifi password works per device, need to ask multiple time for passwords - room

went to breakfast, can't judge but changing wifi code each day its a pain

water in the pool was freezing

setting of the facility is suitable for business trip men, i could use my nb on a desk and the wifi is stable

location, good parking lot, nice pool, great atmosphere

hotel in monterrey wifi is fast, room is spacious you can use dollor in hotel so it's not necessary to change

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

the service was awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have

todo en nuestra estancia estuvo perfecto, la ubicacion, el servicio, el hotel, el gym del hotel!

unico que no me gusto fue que pedimos una tarde room service una sopa de jitomate que estaba extremadamente

the breakfast could be better

awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have breakfast before

was no a good wifi signal in the room i stayed originally

rooms was clean but noticed the pool area wasn t the cleanest

excelent service. room service 24/7.

the gym and fitness area needs some maintenance that correspond to a hotel of this category.

the wifi was slow all the time, i guess they need to work on this

shocking breakfast , no tea , orange juice dispenser not working

the breakfast is not good, and the area wasn t clean

food , not very helpful girl at breakfast .

the breakfast

the worst, i ordered the laundry service for two white social shirts, they brought me yellow shirts

more pool loungers, washing the corridors carpets.

pool was being refurbished, i wish they had mentioned something before as that was the one feature

we used a swimming pool a couple of times

coul de a bit more clean. towel shortage. wifi was really slow.

beds were super comfortable, the bar in the hotel is a plus

pool closes early

parking lot too small!

the rooms the parking lot the bathroom

the pool was nice, just didn't have much time to enjoy it

pool was dirty

parking is very tiny

location was good food was good bed was amazingly comfortable room service was very nice

lighting when making video calls (although nice and cosy at night when you want to sleep) and the wifi was pretty

is no elevator from the parking lot to the lobby

the beds were comfortable, the room was spacious, the wifi was working well

wifi was good but had a couple spotty

and the wifi didnt work properly it disconnected continually

parking is very uncomfortable

attention were great, love the cleanliness, the view, we feel pretty safe in that location, the parking lot, we

loved that there is a laundry machine in the hotel, which is a nice bonus for those who are staying long term

the gym was small but had everything necessary

the wifi is not always working

breakfast was good barrier tea of choices to eat, the location as well, the lobby it was good

location, staff, breakfast, amazing valley view

need to improve room service, no tv remote control, towels and coffe in room.

no plates was ok because there was no food either, as soon as the kitchen staff would bring out people were

location, size of the room, bed comfort, little kitchen

parking lot isn t so big

rooms are not soundproof and gym has no

wifi was good, beds were comfortable and the king room was spacious to a degree

the room was nice and spacious and the parking very useful for the zone

breakfast in the mornings was really good, available until noon

the bed was a kind of excessive soft, but my kids love it...

at the roof top bar were terrible

location, good full breakfast

comfortable and good room service

a/c didn t work, wifi didn t work.

meant that i could not eat breakfast at the hotel, they refused to serve me a basic breakfast as room service

delayed room service

wish there was a pool and they charge for room service every time.

despite the listing there is no laundry service at the hotel

the wifi did not work, the bathrooms were dated and did not flush without pulling the valve, two had

wifi route cofiguaration need update

any light in the room wifi didn t work, unfriendly staff, hardly any water from the shower

poor parking

also, the wifi in the room was not very good

with 5 children it’s almost impossible to find a hotel that will be kind with kids

was told that i couldn't enter because of my attire, even though there were woman wearing their gym clothes and

the wifi is really bad

poor bar hours

was really good, staff was nice, rooms are cleaned and comfy, pool, gym and the business place was available

clean and great location with good parking

not enough parking for all cars

the pool(the oversize bathtub) left alot to be desire.. could had been a little less in nprice

location is great, and lots of parking available. pretty standard rooms.

is old, the room is ugly, the window was small in the corner of the room with the view to the parking

traffic noise whereas the backside is more quiet with a view and very close to a multiple floor parking lot

also, they were building the new parking lot all night outside our window, we didn't manage to get any

parking lot is sufficient

wifi could have been better

i still waiting for the extra towels for my kids

there is no enough parking space

no ac at the gym

attentive room service and the swimming pool was nice

felt run down and there seemed to the people loitering everywhere: lobby, parking lot, etc

it would have been nice to have a full breakfast. and coffee and teas in the lobby

the wifi did not reach the room

breakfast was poor, that is not a breakfast

also a little fridge and enough parking

the breakfast starting at 8 am was very good in an ample dining area

the wifi was really fast - i actually regret not checking it - but that gives you enough

i'm not too sure about the parking rules since i don't own a car in mexico, but the first floor looks like a

wifi was not working in the

room service and kitchen served us a nice meal

the gym was also great

if i had to mention an issue, it's the wifi and the low 720 mp transmission of the television in the jr

room service and kitchen served us a nice meal

views of the mountains around from the pool is dope too

bed bugs, we had to shorten out stay and wasted a lot of time and money for laundry!! beware

the continental breakfast was only fruit, juice and coffee

the breakfast included was good regarding to the relation with the price

the breakfast is simple and there were some things missing. the pillows in my room were not good

breakfast isn't much, but attached to a restaurant with great breakfast for modest charge

breakfast is only coffee and we come not top late

rude staff bad wifi dirty room many cockroaches

prefer a self-serve breakfast.

come here if you want wifi

breakfast included was not worth the price and the bathrooms were not accommodating

nothing work, nos did the laundry or the box

the breakfast was the standard continental and very good.

it was clean and having complimentary breakfast is the best. great location too

the breakfast was not that good, it was just okay

te facilities are pretty old , there were not enough blankets, the included continental breakfast it

homy with friendly staff and fresh delicious breakfast+ the chance to do laundry free of charge

the breakfast was very good, the laundry was neat, and the pool area was relaxing

rooms are big, fully equipped kitchen, great location, free parking, good free wifi, social hour with free wine

breakfast is really bad and with no choices.

i stayed two days, the first day the breakfast was ok, the second morning it was really good

breakfast and service availability no laundry rooms was available nor the food was

laundry service was not available too during my

bad wifi

room service was delicious.

wifi did not work at all even though i had to work

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work

didn t like the parking

wifi did not work for me six days, tablet or laptop

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3