where was the pool?

some rooms have bad wifi signal, some rooms need improvements and the gym could be better.

good location, private parking, free wifi, good breakfast buffet. some restaurants at one block.

was no a good wifi signal in the room i stayed originally

for the extra towels for my kids they took forever pillows and mattresses were the worst i have had in years

water in the pool was freezing

hotel in monterrey wifi is fast, room is spacious you can use dollor in hotel so it's not necessary to change

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

location, good parking lot, nice pool, great atmosphere

setting of the facility is suitable for business trip men, i could use my nb on a desk and the wifi is stable

the wifi was really fast - i actually regret not checking it - but that gives you enough

i'm not too sure about the parking rules since i don't own a car in mexico, but the first floor looks like a

wifi was not working in the

old beds but good free breakfast

come here if you want wifi

the hotel has not wifi and the staff is rude

breakfast is only coffee and we come not top late

area of the hotel, the wifi connection is really poor

bed bugs, we had to shorten out stay and wasted a lot of time and money for laundry!! beware

room was comfortable, basic breakfast, 24hr reception.

the breakfast is simple and there were some things missing. the pillows in my room were not good

wifi big room good room service

didnt have breakfast because restaurant opens at 8am --- should open at least by 7am for early travelers like

nothing work, nos did the laundry or the box

the breakfast was the standard continental and very good.

the breakfast was not that good, it was just okay

te facilities are pretty old , there were not enough blankets, the included continental breakfast it

it was clean and having complimentary breakfast is the best. great location too

they have good wifi and save parking. there's also a little ceasers and a oxxo right across.

the rooms the parking lot the bathroom

lack of signs indicating stairs in the parking lot

the gym was under remodeling in all our stay and don't respect schedule of pool.

gym , swimming pool and location

didn t like the parking

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3

wifi did not work for me six days, tablet or laptop

also a little fridge and enough parking

the breakfast starting at 8 am was very good in an ample dining area

limited parking. no coffee in room.

breakfast is basically a french toast, coffee/juice and yogurt for the included breakfast rate

breakfast is very poor, they offered one piece of bread and one (yes, only one) cup of coffee

despite the listing there is no laundry service at the hotel

poor parking

any light in the room wifi didn t work, unfriendly staff, hardly any water from the shower

the wifi did not work, the bathrooms were dated and did not flush without pulling the valve, two had

wifi condition is terrible

the breakfast and the view.

breakfast was delicious but could use some protein options like egg, because it was only

weren't in the room much, but when we would go back to the room after an exhuasting outing, the kids like to

morning breakfast too much crowded, no place where to sit, it necessary to re think this area

this hotel is located in a downtown there is much noise in mornings, breakfast was not really completed just

breakfast and service availability no laundry rooms was available nor the food was

laundry service was not available too during my

wifi is useless, can't connect

no wifi for cell phones.

bed was very comfortable, bathroom stole the show with the spa suite - wow

old furniture - old square tv - wifi password works per device, need to ask multiple time for passwords - room

no swimming pool

went to breakfast, can't judge but changing wifi code each day its a pain

room service is pretty bad, they were late all time and rooms don't have the features that comes at

the parking was too crowded, making very difficult to find a good spot for regular size vehicles

the breakfast eggs were to dry no flavor, i was expecting a variety like bacon and eggs, waffles,

parking lot staff

breakfast was very simple and not very good. the location is awful.

breakfast

breakfast staff were very friendly

also, they were building the new parking lot all night outside our window, we didn't manage to get any

parking lot is sufficient

is a parking lot one side of the hotel, no noise but when you try to get a view, the parking lot its

is old, the room is ugly, the window was small in the corner of the room with the view to the parking

wifi could have been better

my laundry ticket was changed and they tried to charge me more than the price of dry cleaning a formal

staff were unable to help me with simple requests (tourist information, laundry services)

breakfast choices and cousine can be better and of higher quality

room service took a while to bring us the needed items on the first day of our stay

room service, restaurant and bar are just great and affordable

disastrous wifi. administration not great.

front desk personnel were very polite and and room service on point, valet parking one of

wifi

white (grey), the curtains were actually sticky, the carpet is stained, the ac is very noisy, the gym equipment

wifi in room was not good

pool area and bar are closed, but is not the hotel fault, is the coronavirus status

parking lot is on a reduced space and at some point difficult to park

didn t include my kids on the breakfast, i had to pay the problem is that i even verified with booking

it was lots of kids screaming and making sounds until 11 pm at the pool which made it impossible to have an

pool got loud from all the kids

it was in a peaceful location and there wasn t any trash blowing in the parking lot

no wifi in the room no english speaking no device for heating water no resturant around

the wifi is so slow and shabby. breakfast is bad and simple.

we liked the parking and security guard

the pool was not clean

we needed to ask for the towels, parking lot is complicated

parking is very uncomfortable

attention were great, love the cleanliness, the view, we feel pretty safe in that location, the parking lot, we

wifi

and the wifi didnt work properly it disconnected continually

need to improve room service, no tv remote control, towels and coffe in room.

the worst, i ordered the laundry service for two white social shirts, they brought me yellow shirts

there was tight traffic, the roads very narrow and parking garage was very narrow as well.

more pool loungers, washing the corridors carpets.

acces to parking lot is hide,, it does not have a good sign that shows the entrance

there's a pool also which i didn't use, but looked nice

you need a bigger bar

the indoor pool was wonderful

and we were not forced to wear a mask at all in the entire hotel except when we went to breakfast

the breakfast

gym food

laundry service

the laundry service

bed very comfortable, sheets very clean, ac worked great, breakfast ok, close to bus statio, courtesy transportation

from the courtyard and pool

the hotel has limited parking available and the wifi was slow throughout our stay

the breakfast

shocking breakfast , no tea , orange juice dispenser not working

food , not very helpful girl at breakfast .

the breakfast is not good, and the area wasn t clean

they don't have an elevator to go to the underground parking space

room service: there were no towels when i arrived in my room

pool was closed and the gym is very smelly

the parking lot

breakfast was not available for room service

next day, i wake up to loud noises from upstairs, it sounded like the laundry room, then i hear dripping noises

bar options not great

the room was a little dirty and old-looking. also the pool area looks messy

gym is small but it has enough machines for cardio and weights

good gym and pool

the free laundry

the location and the breakfast

the complementary breakfast is good and tasty

the exceptional breakfast

hotel has a good breakfast and location is perfect

the continental breakfast is very

the breakfast is good, they have free parking the location is very good.

the breakfast is delicious

the free breakfast hours were a little too short.

the breakfast is good, they have free parking the location is very good.

the wifi always out of line.

com and walked dog right in the lobby as we checked in yet other staff confronted us in parking garage saying

wifi signal is ok but not working sometimes

hot tub was not working and the gym didn t have air conditioning, couldn t use it, it was way too hot in

parking in front is ok

bathroom pretty old, pool was very cold also my eyes get irritated in the pool

enough parking spot for the car, air conditioning wasn t working properly also the shower - so i had to

the fitness machinery in the gym does not work well.

gym and pool are always very clean

gym and pool are always very clean

they charged me a laundry service two days after i checked out....

pool on site

there is a pool and a playground for the kids

private parking area with a guard opening the

free breakfast doesn t include hot food like other hotels do

breakfast is has a lot of variety and fruits

the breakfast in the mornig..good food

location, service, and breakfast

continental breakfast, coffee was horrible it seemed like they added the whole can of coffee to brew

no secured parking, no closets, no mini refrigerator to store food, also needs a vault to store personal items

a slight confusion as i one of the waiter wanted me to pay the breakfast but told him was already included in

the place has a nice rooftop and a pretty decent gym

breakfast is good with omelettes that you can order, chilaquiles etc

breakfast can be improved.

i might add that breakfast could be a little bit better

staff could improve the customer experience, i requested to take my clothes to do the laundry and after 2 days

excepcional service , early check in and late check out with out problems. overall great.

rooms are old, even the fiesta rewards floor, wifi is too slow for a business hotel

no wifi

free parking

no usb connections no plastic bags for laundry.

excellent breakfast services, great location

extra fluffy pillows, and awesome wifi!

great location, awesome price, very nice rooms and the kids loved the pool.

location, cleanliness, gym, bedding, breakfast

room service and food..

no pool at the property. views from the room were of a construction site.

spa facilities are an add on with an hourly rate

beds, fast wifi, no work station/desk in upgraded room but views are great location great and there are

the room and it's interior was awesome. the room service was excellent.

i missed a swimming pool

cleanness and paper napkin for room service at breakfast.

wish it had a pool

spa was not working

that was no pool but everything else made up for it. no need for it.

comfortable bed and secure parking

quick service, also in the bar and restaurant

markings sheets were ripped pillows were uncomfortable wifi didn't work we were staying at the pet floor and it

breakfast, last time i came in june they has more variety and servers

room is not clean sofa couch had dog pee markings sheets were ripped pillows were uncomfortable wifi didn't work

bedrooms are large, breakfast is good and plentiful of food options

they are pet friendly

charged pet fee even it was a service animal & did not respect booking notice that it wasnt supposed to be

not that comfortable bed, very poor breakfast

facility was great and the same for the staff but the breakfast was really not worse the 300 + pesos for 2

s a little or no air conditioning in the gym the doors always open and there s no airflow

good wifi

i didn't eat breakfast. overall great place to stay.

there was a nice, warm friendly vibe kind of hipster, with young families and kids in the lobby area plus a

of it everywhere -no english speaking employee, just one -phone didn t work inside of the room -wifi connection

we were very comfortable in our room and the breakfast was delicious.

its awesome to have a green space and pool indoors regardless of the city weather conditions

it could have had more variety for the breakfast

breakfast was really good, people friendly at all times, swimming pool was enjoyable for kids and the mall was

great view, location, pool and service.

staff could be better, every morning someone screams out of your door if you have laundry, not nice

is no minibar in the rooms and you struggle to get laundry bags

they woke us up asking for the laundry early in the morning

location and amenities. the pool area and the gym 24hrs

pool is to small and no have many chair.

great customer service, facilities and location. i really like their breakfast buffet.

beware that there are a lot of walk-ins so the weekend breakfast is very busy

second it was very expensive for the quality and third breakfast was not good enough for the

room service was quick

had parking

convenient location, included breakfast buffet and service!! the pancakes were everything!

so had to walk to go get something to eat from the street and came back and ate it by the pool

done toilet malfunctioned always we had to mess with the it to flush towels stained and very old pool was green

pool was close no breakfast price for room was alittle to much asked for king bed was given a

over all pretty good the pool, exercise room, very clean room

like that it is in a good area of town, staff is friendly, and kitchen ladies were super nice and sweet

dirty pool and same breakfast

there was a lot of stores and restaurants close to the area. breakfast included was very good.

pool wasn t clean

kitchen ladies were nice nice and attentive

delayed laundry service

that kids couldn t be in the gym

lot, continental breakfast good, clean rooms, so much space per room,, good internet service wifi, very impressive

nice lobby, lift, swimming pool is awesome and warm.

prices at the bar to expensive

good room service, fast internet access, well equipped gym and great overall

the wifi is terrible!!!

room service every day, two small bottles of water provided daily

spa on demand, receptionist was not well trained.

we didn't try the breakfast.

mentioned above there seemed to be a major problem with towels on arrival - possibly their laundry service had

no elevator on first floor, and there s no direct access from parking to the floor

the facilities were good, the bar and restaurant was also good, but you are surrounded by more modern and

room service stuff in the hallway up to 2 days without being picked up

playing on his phone and then he refused to help us to add credit to the room for the breakfast room service

breakfast is included and is good, but doesn t include eggs neither sausages.

great room, great view. nice staff! great breakfast also

pool

spaces and the room size is great, the pool setting is perfect and comfortable, people its very

parking availability

very expensive laundry with 3 days delay on delivery and unpleasant machinery smell on clothes upon receiving

if you stay the 8th and 9th floor have their own breakfast bar it awesome

the food was delicious in the restaurant and room service. the bed was very comfortable.

room service took forever

is very low, the towels in my room were very old and worn out, the bed was uncomfortable, and the parking boxes

loved the view from my room and that there was roof top over pool

pool was cold, we had to stay at the jacuzzi all the time

pool and location