wifi was a bit jumpy at first but worked well

very spacious, clean and have all the things you d expect from your hotel room except a mini bar / fridge

free parking

the huge green space outside makes a massive difference when stopping with kids who have been bouncing off the

lovely spacious rooms fantastic choice for breakfast super afternoon tea

i liked the staff the food the drink the cleanliness the owner was a lovely lady and her pet dog

very good location and nice bar area

breakfast was delicious

lovely full english breakfast

position was good the staff were polite and helpful arranged a taxi to thornbury golf club and when no taxi was

pet friendly

beautiful setting, first class room, lovely friendly efficient staff, plenty of parking.

there were ample spaces to relax with a drink from the bar and a sensational restaurant (chef) on site

no bar facilities so obtaining a drink took some time finding personnel to take the order

breakfast every morning in the library (because we had a do) was delightful

when departing the room in the morning nearly tripped over laundry that was right outside our door that have

not having suitable chairs/table for breakfast as we had our pet with us.

lovely hotel to stay at, personal trainer at the gym reception very nice and friendly ..

shower not easy to get hot and the last hour suddenly no water so my kids need to move to the next

location / amazing staff from deputy manager , to spa , front desk ..

was a great hotel especially for the kids

and because the card machine doesn't work on the floors, you still need to go down to the busy bar to order and

good the room was also really clean there are also so much activities to do there is spa ,pool ,kids cinema and

ordered room service & at 16

people are respectful and polite also the breakfast was good and the pool was also good the room was also really

didn't have time to use the gym but looked as good as expected for a hotel

we were offered a token when we arrived at the pool but it would have been better to have arrived already

nice food and kids ate free

immaculate, great room , facilities and staff . lovely breakfast

placed hotel with good facilities, good parking and a superb breakfast

would've been nice to have laundry service.

whilst i dont expect kids to be seen and not heard, they should perhaps have been told to play near their family

it is good that you allow pet's and he had enough room for his bed on the floor but please be upfront about

extra cost taking of taking a pet - charge wasn't immediately obvious when booking

wifi dropped out a couple of times

the room was spacious and very quiet. very clean friendly staff good room service

room service food was odd

the reception to get information on room service and restaurant reservations was problematic

also no room service available when we arrived (8

no room service menu

friendly helpful manager who informed us of the wifi code and asked if we needed help with our bags

room service (dinner) was good although a long wait and breakfast was good too

of the guests were in the bar until very late and were extremely noisy

wifi wasn t great

staff opened the bar whenever you

free wifi available throughout the hotel

we arrived early and they were able to sort out an early check in

great value, clean spacious well decorated rooms, good facilities (gym, pool table).

wifi fab in room and breakfast/ chill area

didn't use the gym during our stay but they have a gym

the smell in the room was of laundry washed in an old washing machine with a dirty filter - especially the bed

we would like to reuse our towels to avoid unnecessary laundry, but the towels were taken away anyway, despite

if laundry facilities are available, that should be excellent

there was also a strange incident with the laundry service: the service was advertised, and the price list was

room service was available

room was above the laundry and was noisy in the morning.

location, beautiful tidy rooms and breakfast was okay as well

renovated, good breakfast, friendly staff, close to cabbot circus, small but quite well equipped gym

hotel bar was also fab, would recommend

staff especially from the kitchen lovely and friendly

a small onsite laundry would be great , particularly for overseas visitors

only one elevator working - my room service room one day not cleaned

bed and bathroom lovely, also the gym was great and a plus that it s free and 24 hours

good gym

vip for kids- treat for children free very close to the shopping centre very good food

over getting my laundry done receptionist said today after 5 pm but due to holidays laundry was not

were fantastic offered an early check in instead of bag drop and put a bday card in the

we liked the breakfast and the facilities in the hotel and my kids had an amazing time

room we perfect, moved us to a quiet part upon booking in and seeing us with young kids

super kind receptionists, good location , lovely room, comfy bed , great food and room service .

laundry service here could be a bit tricky

shower only rooms wifi speed

nothing really - apart from the 6 charge for room service

the hotel was fab! perfect for what we needed and enjoyed the room service!

early check in was possible, very friendly staff, great facilities in the room

of the hotel; construction was going on all around the hotel it would be great to have onsite laundry facilities

food and bar service was of a good standard

the food was very nice we had an evening meal and a breakfast

very nice staff , good wifi connection

thought it was expensive 233 for 2 weekend nights, (excluding breakfast) but i suppose for the city centre

room could've been a smidge larger the housekeeping staff seem to leave the trash and the dirty laundry in the

laundry required own

we were place on the laundry floor and could hear the machines in the middle of the night.

the hotel even had an excellent and well priced laundry and ironing

were traveling for two weeks and selected this hotel because it listed that it had laundry facilities available

were not allowed to put drinks or laundry on a tab to settle on departure: immediate payment was required for

when we poped out later on we found there was a laundry bag with 1 toilet roll and extra coffee, teabags ect

odd, but suggests something was not right in their laundry process

everything from the room service to food service and the hospitality

were friendly,and the room was lovely and clean and comfy, gym ud83cudfcbud83dudeb4ud83dudcaawas perfect for

was unclean on arrival - toilet etc corridor's were still strewn with dirty laundry at 4 pm, both days we stayed

corridor up to room had three piles of used dirty laundry left on the floor , we arrived at 7:20pm and took

laundry and cups etc in hallways while housekeepers were cleaning rooms in hallways

laundry and food items left in corridors

not being attained chipped skirting graffiti on walls terrible artwork mismatched lighting maids laundry carts

reception area was full of crates and laundry type items on arrival which felt more like a hostel than a hotel

friendly and helpful from the minute you arrive to the minute you leave - through reception, bar and restaurant

wifi was not secure!!

excellent meals and bar service, superbly spacious room with excellent amenities (and the bed was ultra

cozy wine bar and extra friendly staff

multiple times at 3-6am on a bank holiday monday morning hearing very loud thuds of beer kegs and laundry (

when we went out for breakfast the cleaning staff had all the dirty laundry and dirty plates from the other

restaurant food and room service

complaint is that we weren't told the kitchens were shutting early so we missed out on dinner/room service, but

gym was very small with limited facilities. wifi was sometimes very slow or intermittent.

no laundry room

there could be a laundry room for guests to use as the hotel laundry service was very expensive.

i would leave that to laundry staff, except there were none

we had kids that were boxing in a tournament on the 11th of june so they needed the rest

gym facilities were a lot better then expected as

laundry service

laundry very expensive

room breakfast

centrally located adjacent. clean hotel room. good wifi. friendly staff.

24/7 bar on premises

wifi was constantly going off

second stay here. comfortable room and friendly staff. breakfast was excellent.

good gym facilities too

just managed to get food in time from room service

the worst thing is the price of the room service, 5 for a tray charge is a little steep, on top of your price

into a wall, the door didn t close properly, on leaving the room for breakfast we had to move laundry bags

the stairs were quite steep and we were woken at 6am on sunday by the laundry being delivered

at 5am the noise from a flatbed trolley being dragged around immediately outside by the hotel's laundry

good breakfast, lots of choice

no room service so no tea or coffee replenished no clean towels and we had to ask for tiolet

the stairs for the people like me who have mobility issues, and the housekeeping staff dragging laundry up so

the room laundry sheet provides options for both dry-cleaning and laundry, but when i tried to hand in

our room was opposite the laundry rooms, often with laundry piled outside which we had to stepover to and from

it may have been a laundry cupboard at some point

daily pet charge 5gbp and daily parking for 6

a portion of fries (room service) and was given an eta of an hour they also didn t send out laundry bag

disappointed the pool was closed unfortunately due to a leak from the kitchen

great location, close to the mall. great kitchen and living space. very happy with the stay

the gym was near empty and such a good facility overall, i wish i had taken my swim suit also

we didn’t have breakfast, location of hotel was perfect

incorrect info on available laundry facilities.

location, good and reliable free wifi and i got a free upgrade

was unfortunate that the music & chatter from a night club or bar was, very loud from 8pm till almost 4 am the

nice gym

i had enquired about having a room available for early check in so we could get changed and we were accomadated

there were always laundry bags lying around in the hallways

the corridors seemed to be full of laundry bags during the day, don't know if this was in relation to the

room had laundry baskets in front of our door and a rolled up old carpet when we arrived

laundry facility was available but i did not use it

didn't eat in the restaurant as there was a function on but room service was quick and good

the 1 remaining lift had to be shared with laundry trolleys only big enough for 3 people

was out of service all weekend leading to congestion especially for the poor staff trying to move laundry /

wifi worked well

room service would be great but fab you can order in the bar and take to room

breakfast was good

the door didn t lock properly and rooms were a bit tired, all the laundry was piled up in the hallway the

wifi useless

also could have a better induction when arriving to advise on eating times, check out process, wifi password

no kids menu but it is kid friendly

people freindly even in thepubic bar i would stay here againbisnessbisness

nice to have a garden to sit in - also quick and efficient laundry service

and they had to be carried down into the garden exposed to the element was told we could get laundry done, but

one next to bathrooms used by restaurant guests, directly below a noisy bar and adjacent to the laundry/

to detail ,also stairs to the 3rd floor , laundry bags left in the hall way for a couple of

first room we were offered was in the basement, our door was between the laundry storage room and the bar/

staff 10/10, everyone was super nice, also people from the golf

lovely long walks with tennis and golf opportunities

i have been to this hotel several times over the years with girl friends playing golf and i was not at all

beautiful location with nice golf course.

room service options were a tad weak

a good selection of breakfast all area of the hotel & garden were clean & tidy

parking onsite was so useful

other food/ pubs, sainsburys local, good park for kids/ dogs & rail, facilities ; all

relaxing, small bedroom/bath, however, bar and restaurant provide comfort

lovely atmosphere in the bar & really helpful receptionist

dirty laundry left in corridor all weekend

off lift to third floor and it had laundry placed everywhere, looked like i was in laundry room

and the corridors could do with some more consideration as it feels like you're stepping into the laundry/service

disused floor by mistake as i was greeted with missing carpet, a plywood floor and piles of dirty laundry

service from staff, the floors were dirty in most places, poor amenities, and their laundry service is insanely

place for families seeking a little bit of relaxation and luxury whilst ensuring kids have activities that keep

the grounds are large and beautiful and we had a good experience of two meals from room service

we also had dinner and breakfast in the walled garden reataurant

amazing spa hotel looks beautiful from all angles super dog friendly great food including lots of breakfast

location, spa facilities - everything was just incredible

location, parking all excellent, breakfast was perfect and plenty of options if you were leaving earlier than

times of manned facility ie bar and staff all gone by 2000hrs

one minor gripe; the bar closes early on sundays, which, in all fairness, we were told when we booked, but on

parking was right outside the door to the room

location, friendly staff, plenty of parking (this time of year), good spot to easily cycle or walk down the

nice bar area & was able to watch the football

only bad point really is the limited parking, but there's not really anything they can do about that

booked 2 rooms and the family room number 9 had a see through blind and no curtain so the kids were awake at

wifi needs upgrading

good value in the centre of town with ample free nightime parking next door..

tired, derelict which is off putting, sheets and towels hanging over and out of the fence in the laundry and

the cleanliness of the hotel wasn't up to scratch either, food plates and dirty laundry was left throughout

golfers going for a drink took all places close to hotel and we had to carry are bags from the laundry building

stairs leading up narrow and cans of water and laundry left at bottom of hallway

in room - under bed not hoovered - a shaven beard hair on the sink unit - bottom sheet still had laundry label

for our specific needs the breakfast was great

parking on site

excellent bar

wifi not great in some areas

the breakfast had an excellent range of choice.

spa looked very untidy every time we went with big containers of unfolded towels/laundry lying around

laundry was left outside our room in the hallway

the building so no view whatsoever but the worse is that there is an extraction fan noise because laundry room

the bar area needs a revamp as everywhere else was just wonderful

thought the room service breakfast was a little overpriced per person and the vegetarian offering on the

what are the meal times, how to operate the tv, where to find an extra blanket, how to get any laundry done

we arrived the manager told us that as the hotel does not provide 24hour room service, we were welcome to bring

breakfast was very good, and the hotel also offers a comfortable bar and lounge area to relax in the evenings

basin not suitable forctge room room service not brilliant supposed italian meal

there is also a nice bar with a wonderful view