breakfast was available way early compared to other hotels.

one and onlt complaint is the grab and go breakfast

breakfast is good, we prefer gravy every morning

breakfast was great especially the eggs

had very nice breakfast!! hotel was newer and staff were very friendly!!

laundry facilities

i didnt like how my room was right across from the laundry room making it even hotter

hard to manage laundry washers

post a sign in laundry room. how long is the washing and dryer machine cycle

guest laundry 3 out of 4 dryers didn t work.

no laundry service only diy

the hotel was clean. we used the laundry and they had free detergent.

breakfast, day desk workers, housekeeping, laundry room, security, etc

clean, laundry facilities were a nice benefit

variety of breakfast like hot grits and oatmeal not instant but the breakfast was delicious especially turkey

we opted to just eat out, pool was having work done and they said it would prob be another 3 or 4 months before

room was nice with plenty of room and small full kitchen

the work out room was , the pool area was good, nice dishes.

staff always seemed to be visiting with people in the kitchen area and a dog, not a service animal, was there

breakfast was good - area was a little small ...

one more thing, if you guys are going to offer laundry services, either have change for the customer, installed

the wifi was out for the entire stay as well

wifi didn t work

it was clean and the parking lot was well lit. check in was easy a and kyle was very nice.

needed more parking

the towels had long black hair on them clearly not checked as they came out of the laundry

was bland exterior door from corridor to outside was not functioning(end where laundry located)

parking is sometimes an issue but never a big deal. i just wish the parking lot was bigger.

free parking met our expectation

having to sign into hilton homer s for wifi

i had to utilize the laundry room during my stay, and the stackable washer/dryer combo took 85 minutes start

management could have done better with having coins for the laundry service

coins at laundry room

didn t have coins for the laundry

it was not large but had a wonderful couch, and everything needed, cups, coffee, plastic laundry bag, plugs

cold, depressing in first floor, and the laundry bother us during staing at evening

room next to housekeeping and laundry

room next door to laundry very loud should not be used

breakfast was okay, i could have used a boiled egg

room streward was very nice and cleaned my room earlier for early check in, that a nice feature the

self-laundry room

are finishing up the renovations is the restaurant so the bar isn t open for seating but they can still sell

clean pool and rooms

parking could have been more organized.

the pool

i had a lot of space and the kitchen includes everything i needed

friendly & professional staff, clean and comfortable facility, great location, great breakfast

i only had breakfast on sunday and almost missed it

the pool.

breakfast choices

ok room smell agreeable personal friendly and cooperative parking sufficient spatious laundry adequate safety

the swimming pool

, the pool & courtyard, close proximity to city park (we rode our bikes down the 5 miles of magazine st

the wifi was

wifi was $4. parking was $5 mattress was horrible in building #1, room #9. fyi.

no tv, bad flooring ,green pool, out of date bedding

poor wifi connection

positives: parking was secure inside a locked gate

no pool for the kids

handled all of my questions about getting to airport, late check out, pet friendly, greeted every time i walked

very nice hotel and a great location. the price was great and pet friendly.

no enough information about the faculties, found out by accident there was a laundry onsite

me and my mom used the on site laundry it was clean

the fitnesss center and laundry room were out-of service.

the laundry room was clean with good machines

free hot breakfast 24 hr coffee at lobby and in room free wifi in room and in lobby has swimming pool and gym

if i had to say one thing it would be that i would have liked if they had laundry facilities

the pool was horrible, just too small

breakfast was disappointing

the swimming pool was well-maintained during our stay

pool was small but perfect for rinsing off the humidity

the street car stops right in front, they have a great bar with live music every night, the jack rose restaurant

you can enjoy a drink at the downstairs bar or take it up to your room to enjoy

it met all of our expectations. wish we could have ordered speciality coffees in bar area.

we also really appreciated the availability of a voucher for the gym next door

weak wifi

nothing except wifi was slow

ended up staying for a week with two people working remotely and we didn't have any issues with wifi connectivity

i hate the bar downstairs was only open for certain events, also they didn't have wifi.

wifi didn't work well in our room on the 3rd floor, but this should be something easy to fix

there was also free parking in their garage

guest laundry was clean and everything worked great

laundry didn t wash our clothes correctly

no laundry soap but the book guide said is on front desk

the rooms had easy access and the laundry was nice and clean

free wifi very bad ... you have to pay for a decent not friendly staff very noisy room

laundry facilities are too small and the dryer barely works, and i would prefer rooms with a

extra pillows available, no laundry facilities, and the key cards and elevator only worked about 50% of the time

the maintenance guy came to the laundry room due to the washer saying error

elevator at breakfast time was really hard to get to, the line of people were hard to move

i could not find a gym and i thought it said gym on the website

no laundry services on site.

bed, cleanliness of room, quiet floor. fitness center was great.

getting onto guest wifi is cumbersome, and frankly i never managed it

restaurant open at hotel due to covid parameters, only bar food there

bar in lobby closes at 10pm, wld be nice if it was a little later seeing as this is the big

i do believe it had been washed/laundry but it needed to be thrown away

room was near laundry room, ice room and sitting area for our floor

the staff was great. the room was nice and clean. on site laundry wss nice

breakfast and room excellent

the room layout, the kitchenette/office area, the futon/sofa bed was very comfortable but will only accommodate

did not inform us that guest laundry was unavailable at check in

perhaps because the accessible room was tucked behind the hotel laundry door, making us have to close that door

called front desk to ask about laundry and they said no and hung up

inexpensive laundry facilities

laundry was not working.

i did not try the wifi or breakfast

only thing that bothered me was the service at the restaurants and bar wasn t good, it was lacking quality

the lobby bar had a jazz trio, one evening, playing 40's style jazzy swing

no in room dining service. no parking garage connects to the property. snack bar closed at 3p.

at the bar for about 10 minutes before someone asked what i would like to order

have been a little cleaner in halls and elevators house keeping left backs of laundry and trash in

we used the guest laundry which was $2 in quarters to use

i appreciated the multiple options for the included breakfast and the onsite laundry

veronica in housekeeping was phenomenal in helping me free up the laundry facilities after a guest tied up both

access to room was a stretch but managed propping back door open while doing laundry

breakfast good & location great

up breakfast selections would be nice although it s really good and the coffee is excellent brewed by

wake up early for the great breakfast. please get better turkey sausages and bacon choices.

didn't get breakfast but location is great..

blinds didn t go down, also we were told some kids smoking weed in the lobby set off the fire alarm which got

had self laundry, small but decent gym, a whirlpool and swimming pool (which we didn't use)

the guest laundry was not working and was the case for the entire 4 days we were there

loved the pool gym and that it had a laundry facility

on site laundry

wifi connection was great and good breakfast - would stay again

was no workout room there was no washer and dry to do laundry

laundry was not available.

frequent noise throughout our stay; sounded like a laundry chute or trash drop; kept hearing a metal flapping

bed very comfortable free laundry was wonderful excellent location

the breakfast was amazing i loved the omelet station and the drinks from the bar are great

left two large bins of laundry in hallway after 8:00 pm on one occasion

it didn't have a laundry room. the house keepers knocked on our door at random times of the day.

i didn t like that room service was not 24hours

not clean the room, and dumped 8 towels in our room instead which was a tripping hazard for my kids in the

the room was well designed, the location is great, and the gym was nice.

i found the laundry and took towels from the one bin with towels

laundry definitely needed fabric softener when washing the towels

no laundry no pool

kids enjoyed the bunk beds the most

excellent, just one block from saint charles street car stop from you can move everywhere, great breakfast,

we got in earlier than expected and allowed us early check in and late check out

hotel and absolutely amazing staff all around - including the bartender and front desk help

like big beds, comfortable duvets, nice pool, sunbading beds, gym and showers with as many towels as we wanted

the rooftop pool was great, the location was also very handy

room, accommodated an early check in, complimentary snacks and water in room, refrigerator in room

fee was for they informed us of a few amenities including a daily $10 food/drink voucher and $20 laundry service

i was told wrong information about laundry services, wrong amounts for on-site restaurant reimbursements and

when i checked in i was told since i would be there for over a week i would get laundry, a daily $10 to spend

my flight was very early in the morning, so, they managed to help me doing my early check in

the pool area

laundry service was out of order and there was no sign or notice saying so, so i spent 30 minutes

the laundry facility was convenient and nice

wifi was down for 2 days which as a european on a business trip was not good

the hotel bar is not always staffed.

also the gym has no free weights

stayed at the main property where the casino is located and it was amazing

she told me there was room service but when i begin to order it said that room service wasn t available

the casino

the casino was great good vibe

there s no room service

absolutely knock out bar on the ground floor, fabulous tasteful decor throughout

room service staff was top notch

for those who like to keep their fitness up while on vacation, this hotel as one of the better gyms i've ever

spa one of the best i've experienced particularly the eucalyptus cold mist

staff, rooms, pool area. enjoyed everything

mechanical noise in the 'wall' (a/c system--sort of sounded like laundry was in the wash), but it was the kind

some of the cafe staff were quite terse. the laundry service provided is expensive.

half of our laundry wasn t returned until i had to go and count the items that had been returned and realised

the laundry service is expensive

love it that it's pet friendly and not expensive

wish they had a laundry area for guests to use .

no laundry. :( one day, only half of the room has been made, don't know why, it felt weird.

we went to reception and asked that they should be complained to the laundry

no facilities, no food, sauna cold, no laundry service

this was supposed to give premium wifi which never worked and was also supposed to include uber credit which

few small things like forgetting our room cleaning or overcharging for laundry which we haven t received back

across street from casino that emptied onto canal st

location. lounge and nice pool

the gym

great hotel and great location. all staff were helpful and polite. good gym and rooftop pool.

complimentary laundry (on 3 different floors)

location, reception, rooms, breakfast, evening socials and free guest laundry were wonderful

construction, smell at entry, filthy laundry room, old furniture

early check in/ late check out clean

liked the location, breakfast and comfortable bed!

calm and comfortable atmosphere when you want to retire from the quarter, access to dining and spa services,

i got a suite so the bedroom was private and the kids stayed in the living room area using the pull out bed

room service was great as well

morning coffee in rooms or on the floors, so we had to use room service at $24 per day----near extortional

no extra towels, no robes had the ask 2 times for them and the room service was way over priced

serve breakfast due to covid 19 they don't put blankets in the room due to covid 19 and that the laundry personnel

they need to use better laundry soap sheets and towels we re hard terrible. ppl w as c

hotel does not have a microwave or laundry room, the ice machine on the floor was broken, and parking is expensive

it is pet friendly, but it has nowhere for your pet to potty outside

great breakfast great bar overall stay 10

only twice a week, no laundry, no wifi, shuttle from airport advertised but there wasn't one, dirty floors,

no laundry facilities on the premises.

about the hotel was great in a great location was close to great places to eat and shop room service was great

even the pool was way too warm

i also understand that the hotel is pet friendly, but there should be no reason for one of the elevator floors

laundry was well hidden. needs a sign.

the amenities ace hotels always provide: great food & beverage options, great lobby vibes, good gym, well curated

there is also a great restaurant, bar and coffee bar in the hotel lobby

the gym was also to our liking- with it proving a very effective use of space (best not to go at peak

the gym and rooftop are amazing.

the bar was swanky, the dining room was a wonder to sit in and i had a hard time getting out of bed /

breakfast was not the best and actually a little disappointing

didn't like that the pool was in another building and only by reservations and the fact that there was construction

breakfast was perfect! we were welcomed to stay and lounge after even after it was closed

some people may not apreacciate that the gym facilities are located in a different building but i hardly consider

no laundry facilities

the bleach smell. no laundry to wash clothes and no tv in the rooms.

there was no breakfast. there was a full kitchen-but no silverware.

the kitchen knife was very dull

location, comfy beds, check in/out was simple and easy, nicely decorated rooms, spacious kitchen and living

it was difficult to get around the laundry bins and one of the doors always remained open to see vacuums break

also, they weren't able to get us towels because laundry service hadn't finished with the towels

first we got a room next to the gym and it was super noisy - my card was disabled a few hours before my checkout

it was walking distance to the casino, restaurants and canal street

cute bar downstairs, great location, private & comfortable

the laundry bag, shower cap are not replaced

no soy milk and no gluten free options no expresso coffee available no guest laundry

i loved the view from our room & the convenience of the bar and gift shop, mall

to find us adjacent rooms, even upgrading one of our rooms, so that we could be close to our kids

another great thing is that they are pet-friendly, and don't restrict you to lower floors like a lot of

need to speak to the company they use for laundry service, 4 t-shirts came back with labels attached, the labels

very well equipped gym

super early and they were able to accomodate us with an early check in, making our first day in the city

the bar serves a killer cajun bloody mary

kids hate it but i must admit i was not very pleased as well although i treied to be open mindrd

nice, very small (18 rooms), and lobby next to a very noisy bar

bar listed in amenities is used for special events only, rates listed on booking

noisy, the bar downstairs had a burlesque show going on till midnight and you could hear everything

site, no ice (they would call the hotel down the street and have it deliver 45 minutes later), no bar (like

a bar downstairs and access to the pool table would have been great

3rd day of our stay, this was okay, but on the second day i asked a housekeeper for an additional laundry bag

the gym was good and the pool lovely (looked larger in the photos)

location, 24 hour gym, rooftop pool

such were better than mine at home, the cups were glass/ceramic (no plastic/styrophome here), the pool was warmed

location, early check in, quality of room and facilities.

bed was very uncomfortable, and no place to do laundry

no guest laundry

ac wasn t working, the room was too hot, couldn t open a window, no laundry service

didnt have laundry facility, laundry service or anything close by to do laundry

very close to the casino

dry cleaning charges are expensive & there are no laundry facilities close by.

no laundry facilities.

hotel guests and room service were incredibly loud and disturbing

under construction. no room service. wasn t told about that. not a 4 star

no complimentary wifi.

would have liked if we had the option to use bills instead of coins in the laundry

and loved the use of guest laundry

laundry room and fitness

lots of great perks, breakfast, wifi, pool, hot tub, fitness room, laundry, dinner with 3 drinks

great pool, gym and laundry facilities

housekeeping made 6 trips back to laundry to find clean linen

at the checkin counter - staff seems not to be sooo interested in the guests - towels in the gym are a joke -

having a full kitchenette with dishes was was so convenient

beautiful lobby with bar area

kitchen allows you to make your own meals if required

laundry was coin operated

the cleaner took our laundry

disappointed that there was no laundry room and the laundry service is just far too expensive

no guest laundry.

great laundry room. this was helpful since we had been out of electricity for days.

ordered room service from a 24/7 resteraunts down the street at 4 in the morn and was delivered to our room

friendly, helpful staff. great gym.

smell of sewage at the front entrance and lobby of the hotel, false advertisement of the pool and gym, i had to

could get early check in and late check out because of my long flight

the room service wouldn't and the phn

no pool and no guest laundry but other than that would definitely

were not easily accessible, no towel rack near the sink, the tv was very small, no thermostat, no laundry facility

they booked us haunted pub crawl that we enjoyed and a wonderful spa day

the gym looked scary and they don't have a pool ud83dude1e the phone didn't work when we tried to reach

but it was a great hotel, great gym, great art, great bar, great location for great food

free laundry on site with detergent provided, great location, very clean, great

not able to use laundry facilities as upgrade work in place

there's complimentary guest laundry (washer and dryer) which is highly appreciated

very handy to have use of the free laundry facilities which were very good

free laundry ad laundry supplies were really