was bland exterior door from corridor to outside was not functioning(end where laundry located)

the towels had long black hair on them clearly not checked as they came out of the laundry

the indoor pool was beautiful but not heated. it was too cold to enjoy.

breakfast was great

my wife tripped on it while coming from the parking

great parking

clean. good parking. easy access to down town. room had everything we needed

we opted to just eat out, pool was having work done and they said it would prob be another 3 or 4 months before

the pool was closed for the weekend we booked.

clean. good meals. kitchen facilities.

one more thing, if you guys are going to offer laundry services, either have change for the customer, installed

parking is not good

away from the crowded place of new orleans. staff were very respectful. ample parking area.

excellent hot fresh breakfast

parking lot was extremely small.

clean, laundry facilities were a nice benefit

no laundry service only diy

breakfast, day desk workers, housekeeping, laundry room, security, etc

the hotel was clean. we used the laundry and they had free detergent.

pool availability

post a sign in laundry room. how long is the washing and dryer machine cycle

hard to manage laundry washers

laundry facilities

guest laundry 3 out of 4 dryers didn t work.

i didnt like how my room was right across from the laundry room making it even hotter

management could have done better with having coins for the laundry service

i had to utilize the laundry room during my stay, and the stackable washer/dryer combo took 85 minutes start

it was not large but had a wonderful couch, and everything needed, cups, coffee, plastic laundry bag, plugs

didn t have coins for the laundry

coins at laundry room

self-laundry room

t speak up she didn t welcome us tell us check in time or out are breakfast options or anything pool hours

the pool

the room was lovely very modern and the breakfast was great

i didn't get to have breakfast

ok room smell agreeable personal friendly and cooperative parking sufficient spatious laundry adequate safety

cold, depressing in first floor, and the laundry bother us during staing at evening

room next to housekeeping and laundry

room next door to laundry very loud should not be used

love booking with y all and my kids love it too

easy parking & the room was fully functional

i think the breakfast food could have been better!

they were very friendly, the breakfast was good, everything was clean, and its was a great location across from

breakfast choices are great

only thing i could think of is if breakfast started at 6 instead of 7 would have been nice only because i had

another consideration in choosing this hotel is that it's pet friendly

wifi was very slow

bed was comfortable, the water got hot how i love it to be, strong wifi, convenient location to catch the

breakfast was a standard continental with cereal, bagels, yogurt etc

parking convenient and safe

and book the room as it was on our route, received good reviews, was reasonably priced and was pet friendly -

if i had to say one thing it would be that i would have liked if they had laundry facilities

comfortable bed, bathroom nice and clean pretty interior, cute pool, complimentary

the pool was horrible, just too small

the spa tub the jets hurt

perfect location! breakfast was better than usual. linens were fabulous.

location, pool, history of the property

the swimming pool

very expensive comparing what you can find in the room (no wifi)

did not like that the pool was not in good condition

no tv, bad flooring ,green pool, out of date bedding

noisy air condition, location too far away from cbd, no gym

it met all of our expectations. wish we could have ordered speciality coffees in bar area.

needed to borrow a phone charger and get late check out

that included one free sparkling wine at the hotel bar and use of a gym, but as i was only staying one night,

we also really appreciated the availability of a voucher for the gym next door

can t say anything about the wifi - we didn t use that

i liked the location and the valet parking. the look and overall feel of the hotel was great.

my kids enjoyed playing with the corn hole and connect four outside in the sitting area

the wifi was non existent

truly appreciate the free parking, i cannot begin to thank y'all enough

the fitnesss center and laundry room were out-of service.

me and my mom used the on site laundry it was clean

no enough information about the faculties, found out by accident there was a laundry onsite

the laundry room was clean with good machines

wifi was incredibly slow and not high speed

) 250/251 which was the only room in that building with the laundry right below us, so i don t know if that

laundry room out of service. could not order a continental breakfast.

called front desk to ask about laundry and they said no and hung up

inexpensive laundry facilities

did not inform us that guest laundry was unavailable at check in

laundry didn t wash our clothes correctly

the rooms had easy access and the laundry was nice and clean

no laundry soap but the book guide said is on front desk

guest laundry was clean and everything worked great

the hotel first promised an early check in but it was not honored and i had to wait for 4 hours until their

extra pillows available, no laundry facilities, and the key cards and elevator only worked about 50% of the time

laundry facilities are too small and the dryer barely works, and i would prefer rooms with a

the maintenance guy came to the laundry room due to the washer saying error

wish they had oatmeal on the breakfast every day and they did run out of coffee and utensils a couple of times

breakfast was good. the staff was friendly and helpful

at the bar for about 10 minutes before someone asked what i would like to order

no in room dining service. no parking garage connects to the property. snack bar closed at 3p.

loved the rooftop bar with amazing views

the lobby bar had a jazz trio, one evening, playing 40's style jazzy swing

only thing that bothered me was the service at the restaurants and bar wasn t good, it was lacking quality

the staff was great. the room was nice and clean. on site laundry wss nice

i do believe it had been washed/laundry but it needed to be thrown away

room was near laundry room, ice room and sitting area for our floor

pool was great and deliver of uber food was great

breakfast and room excellent

no laundry services on site.

charged for wifi

no fridge or microwave in the room. the pool was horrible.

the pool, the bed was comfortable, it was peaceful and the stuff was nice

fridge, wifi was not free, beds were very uncomfortable, outdated room and musty smelling, one bar of soap for

i appreciated the multiple options for the included breakfast and the onsite laundry

access to room was a stretch but managed propping back door open while doing laundry

the laundry machines are super old and barely work.

we chose it for the room amenities like the kitchenette, and finding out there was a laundry (coin operated)

laundry facilities dirty, pet trashcan by pool area was overflowing for 3 days

laundry definitely needed fabric softener when washing the towels

no laundry no pool

i found the laundry and took towels from the one bin with towels

also her black clothes were covered in some type of pet hair which was very unappetizing

everything was great including the free breakfast

loved the pool gym and that it had a laundry facility

the guest laundry was not working and was the case for the entire 4 days we were there

had self laundry, small but decent gym, a whirlpool and swimming pool (which we didn't use)

on site laundry

service, we were able to leave our luggage all day and do late check out with no additional

was no workout room there was no washer and dry to do laundry

frequent noise throughout our stay; sounded like a laundry chute or trash drop; kept hearing a metal flapping

bed very comfortable free laundry was wonderful excellent location

laundry was not available.

we had to ask for room service after that

it didn't have a laundry room. the house keepers knocked on our door at random times of the day.

left two large bins of laundry in hallway after 8:00 pm on one occasion

no free wifi. valet parking price.

wifi isnt free and its 2018

the wifi on our last day wasn t working and front desk didn t know how to resolve the issue.

the staff the beautiful hotel with art , the toomd and roof top pool and jacuzzi.

we got in earlier than expected and allowed us early check in and late check out

the hotel employee allowed a very early check in

liked the decor, the gym address was very nice, the pool was spectacular, and i appreciated that there was an

staff at the front desk was very nice and have excellent room service and the clean staff because always are

the laundry facility was convenient and nice

laundry service was out of order and there was no sign or notice saying so, so i spent 30 minutes

i also enjoyed the bar; the bar was a very unique gathering spot that i enjoyed

wifi was down for 2 days which as a european on a business trip was not good

the wifi

i was told wrong information about laundry services, wrong amounts for on-site restaurant reimbursements and

fee was for they informed us of a few amenities including a daily $10 food/drink voucher and $20 laundry service

when i checked in i was told since i would be there for over a week i would get laundry, a daily $10 to spend

so we had alot of kids running thru and playing with elevators

it's near all the kids facilities

mechanical noise in the 'wall' (a/c system--sort of sounded like laundry was in the wash), but it was the kind

the laundry service is expensive

half of our laundry wasn t returned until i had to go and count the items that had been returned and realised

some of the cafe staff were quite terse. the laundry service provided is expensive.

surprise to stumble downstairs in the morning in search of caffeine and find an espresso bar

room service slow and expensive while internet was free...it wave very slow

wifi gave me trouble and no parking for lifted trucks

room service was some of the best food

the casino

you get old stained towels when requesting on demand room service since it is not done daily anymore

no facilities, no food, sauna cold, no laundry service

we went to reception and asked that they should be complained to the laundry

no laundry. :( one day, only half of the room has been made, don't know why, it felt weird.

wish they had a laundry area for guests to use .

liked the decor, the smell of the lobby and the bar area

complimentary laundry (on 3 different floors)

location, reception, rooms, breakfast, evening socials and free guest laundry were wonderful

construction, smell at entry, filthy laundry room, old furniture

early check in and late check out are just a couple of stand out offers that we really appreciated

breakfast offered daily was very good

few small things like forgetting our room cleaning or overcharging for laundry which we haven t received back

located near harrah's / ceasars casino, mother's restaurant, french quarter

the gym

and the view price location if it wasn't for covid restrictions the pool, gym, coffee shop and restaurant could

requested an early check in, received confirmation for 2pm ..didnt get into room until 5pm

laundry was well hidden. needs a sign.

room service is pricey - skipped it and went down to bar or restaurant for food

hotel - rooftop pool, bar and cafe area downstairs

the gym and rooftop are amazing.

amazing roof top bar and pool. great coffee bar and location is perfect.

maybe, a checklist of all the amenities- pool, spa, gym, vue, surrounding sites within walking distance, etc

everyone was friendly and helpful from check in to bar to the pool

the bar chairs were dirty and ripped. that's the only complaint i have

room service staff was top notch

ordered room service and the food was absolutely inedible

pool and gym at the neighboring ace hotel were closed due to hurricaine ida but of course this was

breakfast was not the best and actually a little disappointing

the bar was swanky, the dining room was a wonder to sit in and i had a hard time getting out of bed /

beautiful, romantic, relaxing room with an excellent breakfast!

the hide away bar is charming

need to speak to the company they use for laundry service, 4 t-shirts came back with labels attached, the labels

very well equipped gym

to have lunch at the pool club and was told the chef wasn t arriving until 2pm however the kitchen hours on

all i would suggest is more healthy choices for room service and more choices in general.

we also got a $15 credit for the mini bar in the room but we didn't use it, i thought that was a nice touch

long story short you will live the ness, the sheets, the food, the spa, the gym, the services and people and

great staff and service. very clean. beautiful outdoor pool. excellent location.

room service was excellent and is 24/7

by quality of room service meal one night-excellent

bar and restaurant are fantastic

they need to use better laundry soap sheets and towels we re hard terrible. ppl w as c

serve breakfast due to covid 19 they don't put blankets in the room due to covid 19 and that the laundry personnel

hotel does not have a microwave or laundry room, the ice machine on the floor was broken, and parking is expensive

breakfast first morning, bathroom door handle was broken, second floor hallway smelled like pet urine the first

excellent wifi, hardwood floors (i hate carpet)

great pool, gym and laundry facilities

guest laundry affordable $2/load

pool, gym, laundry, onsite parking garage, breakfast, free kick back drinks.

lots of great perks, breakfast, wifi, pool, hot tub, fitness room, laundry, dinner with 3 drinks

laundry room and fitness

it was difficult to get around the laundry bins and one of the doors always remained open to see vacuums break

also, they weren't able to get us towels because laundry service hadn't finished with the towels

when i call down to room service for a drink the guy in room service says i am short staff who issue is that

staff was great. i met marshall faulk at the bar downstairs. the location was great.

room service does not clean every day

the bleach smell. no laundry to wash clothes and no tv in the rooms.

no laundry facilities

no wifi tv never work an i stay here very often

location, comfy beds, check in/out was simple and easy, nicely decorated rooms, spacious kitchen and living

beautiful inside apartment, especially kitchen ! really comfortable !

only twice a week, no laundry, no wifi, shuttle from airport advertised but there wasn't one, dirty floors,

no laundry facilities on the premises.

room opened to pool

no room service

no wifi in room

of coin operated laundry facilities (mainly a business hotel and not really designed for families) and although

theres no outdoor heated pool or laundry facilities that were advertised

staff was hard to reach on the phone for laundry services or any services for that matter.

bad wifi

the pool opens early so we was able to bring the kids to swim before it got packed.

3rd day of our stay, this was okay, but on the second day i asked a housekeeper for an additional laundry bag

you have to walk through the gym (which always seemed busy) to get to the pool, which was annoying for gym

we took the suite (2 adults + 3 kids) and it was spacious with plenty of storage space

pool and gym are small areas but nice

eat breakfast

breakfast, swimming pool, laundry

good laundry room too

nice laundry facilities

great, friendly staff; from housekeeping, to valet, laundry, and to the front desk

one stove burner did not work. no laundry detergent for the laundry room

room service have a small version of the luke's menu, and it is good

proximity to bourbon street, parking, staff and pet friendliness.

ordered room service from a 24/7 resteraunts down the street at 4 in the morn and was delivered to our room

advertised there was a pool and hot tub but there was not

could get early check in and late check out because of my long flight

bar listed in amenities is used for special events only, rates listed on booking

noisy, the bar downstairs had a burlesque show going on till midnight and you could hear everything

a bar downstairs and access to the pool table would have been great

nice, very small (18 rooms), and lobby next to a very noisy bar

site, no ice (they would call the hotel down the street and have it deliver 45 minutes later), no bar (like

housekeeping made 6 trips back to laundry to find clean linen

even though bar at hotel i never saw it staffed. elevators needs repair

avoid craziness of french quarter, get space and a kitchen

enjoyed the two queen beds, the mini living room, the mini kitchen with the spacious counter top, the extras

no gym or pool but it s not a big deal. i d have another stay here.

no laundry facilities.

dry cleaning charges are expensive & there are no laundry facilities close by.

was walking distance to bourbon st and harrahs casino the main places we were trying to go to

no room service

the wifi, it was too weak

the cleaner took our laundry

no guest laundry.

laundry was coin operated

great laundry room. this was helpful since we had been out of electricity for days.

disappointed that there was no laundry room and the laundry service is just far too expensive

were not easily accessible, no towel rack near the sink, the tv was very small, no thermostat, no laundry facility

no pool and no guest laundry but other than that would definitely

bright blue light on wifi lite up the room at night

bar in lobby

the room, and an information book would ve been nice considering there was no info on what the wifi password

no guest laundry

bed was very uncomfortable, and no place to do laundry

didnt have laundry facility, laundry service or anything close by to do laundry

ac wasn t working, the room was too hot, couldn t open a window, no laundry service

had a pet, a golden retriever, the hotel shares a dog relief area with the sheraton but it was a

laundry facility wasn't working properly.

our 45th wedding anniversary and we told the clerk and she gave us a room right across from the laundry room

they ran out of clean towels because the laundry pick up service never came to pick up the dirty towels and

friendly staff, clean room and good breakfast.

very helpful staff and good breakfast

no soy milk and no gluten free options no expresso coffee available no guest laundry

the laundry bag, shower cap are not replaced

great location and elegant venue. live music in the lobby bar was great too.

you can order it via room service, or use the room coffeemaker

they allowed pets and a dog urinated in the lobby. it was cleaned promptly though.