needs laundry. no breakfast when we were there.

awesome location, friendly staff, secure, great pool area, not even that loud

better on property bar and have an on sight resturant

comfy bed, wifi was fast and free, location in french quarter but not bourbon street

it would be nice if hotels had a little stool in the bathroom for kids and short people

there was no laundry facility to wash his backpack or clothes that it spilled on

no laundry - either self serve or laundry service. no microwave.

shout out to the small bar and restaurant, all good

free wifi was hard to connect

no room service.

great pool

the pool and amenities were wonderful

cottage 1 was very well laid out and furnished. lovely pool. good grits. great location.

cottages are haven of tranquility in busy french quarter. pool is an extra bonus.

the pool was a little cool, but so was the weather so it s understandable why.

the bar was a nice treat

i had to stand in a specific spot in the room to connect to wifi, this was a nuisance

fantastic cocktail bar and nice cafe

bar with live music in hotel

there is a fridge, good tv, & strong wifi

only thing i did not like was there was no laundry facility inside the hotel, but other than that it was very

happy hour at bar was great

location, comfortable rooms, very nice staff, coffee and ice water in lobby was nice, beautiful pool

was not able to reach room service after repeated calls to get a breakfast

the hotel restaurant bar was not open even though they said it was

laundry facility at the hotel for guests

my only suggestion is if there was a place for laundry on site.

pool area looked nice

the pool

bathroom been updated. excellent room service. nice roof top bar

a laundry service would be a bonus!

walls are a little thin so you can hear people walking through the corridors at night, and the laundry service

bar and pool area

* unsecured wifi (no password) * staff going into the room a minute after i left, when the do not disturb sign

there is even a lovely pool

no laundry (self service) facilities

it needs a guest laundry room, otherwise excellent and when visiting new orleans i will stay in that hotel

no guest laundry room.

also seemed to run out of everything, no teabags because someone didn t order them, no more laundry bags

no laundry facilities or breakfast

there wasn t any laundry facilities

there is no room service, no guest laundry or laundry facility and not even a hotel store

room in my price category and was placed in a small and rather dark space with a view of the laundry room and

only downside was the wifi that kept going in and out, but it made me rest more instead of being on my phone

the front desk staff were not terribly welcoming and nothing was explained - like wifi access

a gorgeous building with balconies a central courtyard and a pool

great for kids as well

wifi was spotty

they did an early check in for us

breakfast, wifi, location, coffee and blow dryer in room.

my clothes out for laundry and was told it would be a one day turn around

to bring laundry down to main lobby was odd inconsistent and confusing emails pre arrival door staff very

used the laundry service once but it was delivered back to the wrong room

french quarter location, amenities (pool,gym,coffee machine,bed linens) and magnificent staff

old new orleans charm, great bar, roof top pool and gym, centrally located in the french quarter

the size of the room was a bit small. laundry services were down.

needs self-serve laundry facilities as closest laundrette was a long 15 min walk away in the heat

no laundry facility

staff was so amazing, we got off our cruise ship real early and they let us do a really early check in, they

the pool water was a little dirty, but that was something quite small.

complimentary laundry facilities are available, just bring soap

had all the facilities you need including a laundry

the laundry room was temporarily out of order

the laundry was communal but very nice and easy

the laundry room should also be coin and cash and maybe some products like laundry detergent and dryer

property did not have a pool on site and the laundry services were not available

billing was incorrect. we were charged for others laundry, valet which we did not use

there was no complimentary laundry products

helped that hotel had laundry facilities could do washing in hotel

we actually used the laundry to wash some clothes and that was a

old laundry from previous guests were even still in the room

1.did not have laundry for guest. 2. pool needed to be heated.

no reasonably priced laundry facilities

the bell desk went above and beyond in settling us in and helping with laundry

breakfast took too long to come and pool bar isn't open much

the pool area is beautiful and it is shaded but such a cool and tranquil retreat from the intensity of

, french market, waterfront, lots of restaurants and bars right outside the door

only disappointment was restaurant and bar was closed due to covid-19.

location absolutely beautiful great staff- friendly and eager to please very very clean pool was fantastic and

patio balcony, pool robbie was very nice and helpful

have to pay for guest laundry and no

location one block from bourbon st, close to the laundry facilities.

in the city the staff were always accommodating if i needed extra materials such as detergent laundry bags

we had to ask at front desk for info on pool, ice machine, laundry, etc

parking, breakfast, laundry

i wish they had more drawer space, laundry, microwave and fridge but i should have checked when i booked

he guy told us that s all they had left & the laundry would be back at 2pm

hallways were filled with pikes of dirty laundry, some even bloody, as well as broken hangers and pieces of

there was no laundry service

of cleanliness, no room service, no laundry service, room was outdated, no usb charging ports, stained

no secure parking lot/cameras on it, no laundry machines to do your own laundry

not clean personnel not smiling not ready to serve or help no laundry

laundry facilities to use on the property would have been good.

would have loved a laundry area on site.

although they didn't have laundry services onsite we were directed to the corner laundromat (which was a surprise

no outdoor pool

fantastic place. oozing charm. terrific jazz lounge. great food. spotless service. pool.

the bar was great

i think the pool was still closed, but covid of course

i loved the room service, including the table they set to serve meals

a laundry room would have been great bigger pillows

we re hungry and tired and the check in process was quick and easy and since the restaurant and room service

my kids, their spouses and my grands had a ball

room service wasn t available.

gym was super convenient

they also provided us with the code to the laundry room where we grabbed extra blankets and toilet paper

perhaps it was from the hotel doing laundry

they washed and dried our laundry

the wifi is bad

wifi was horrible

laundry service is very expensive, but probably pretty standard for such a fancy hotel

good location. great gym and pool

elevator, bar and street access

the pool and how close it was to the french quarter

room very comfortable, great outdoor pool and gym

were in room no 12 and i wouldn't recommend that room, as the laundry room is close to that room and they do

speak to staff much but when i needed something like late check out or a place to store my luggage they were so

the pool, the staff, the historic nature, the garden!

there is an outdoor pool and a hot tub

we have 2 kids

like the self laundry service with free detergent and dryer sheets

laundry room under renovation

room was near the staff laundry room

it was around the corner from the elevators, next to the vending machine/ice machine and the laundry room

& my girlfriend had severe respiratory allergic reaction to cleaning products used in the room or laundry

laundry facilities were excellent

not able to use laundry facilities as upgrade work in place

free laundry ad laundry supplies were really

very handy to have use of the free laundry facilities which were very good

there's complimentary guest laundry (washer and dryer) which is highly appreciated

housekeeping was just ok- left laundry outside our door, didn t clean coffee filters

one of the bellboys was helpful telling us where to get our laundry done when the hotel refused to do it

there was no elevator and no way to do laundry

blowing horns early in the morning (not the hotels fault nothing they can do about this) and laundry being

in time, laundry, it is a four star but it has no breakfast, the man who carries bags is no

hallway always had the laundry in the hallways ( maid service) like 5-6 bags

we were told it s the kind of laundry detergent they use but i still felt grossed out

you can walk across to marriott there is big shop to buy hot or cold food and laundry on the 5th floor

electrical outlets not functioning, ac a bit finicky, tv channel selection a bit limited, no laundry service,

it was very clean and it had an amazing pool.

not having a self serve laundry room, and the pool bar could stay open a little later

we didn't have time to enjoy the pool but im sure it was lovely

good food, fast room service, friendly staff

gym is a bit gloomy and does not have much equipment

the service provided at the spa, pool, restaurants and entry way into the hotel were impeccable

courtesy of the staff, clean room, and location. also, the laundry facilities for guests.

under construction no place for breakfast no lounge no laundry no view very unhappy

loved it ! greer room, laundry was very convenient and very friendly staff

very friendly and helpful staff and bar staff.

because the toilet is so low (if you're over 5 ft, a bar could be installed to assist

club and restaurant bar facilities only fair

very expensive, but still required to pay for wifi service. bathroom was very mediocre.

oyster counter / bar downstairs is great and the staff is very pleasant & accommodating

wifi charges, they really should be free.

the bathroom needs better lighting and they should have free wifi

i have dirty laundry towels in front of my room all day and night when i check in and when i left

and you didn't have laundry facilities which would have been convenient, but overall, it was a great stay

no laundry room

no laundry on site. no breakfast. it was closed for construction .

stay was horrible, here is a laundry list of reasons you should avoid this place: - slits under doors so no

no soy milk and no gluten free options no expresso coffee available no guest laundry

the laundry bag, shower cap are not replaced

no pet fee is great, location was a bit out of the way, but walking distance to where we wanted to go

wifi was not working in the room

the room service and food are excellent

no guest laundry

ac wasn t working, the room was too hot, couldn t open a window, no laundry service

didnt have laundry facility, laundry service or anything close by to do laundry

bed was very uncomfortable, and no place to do laundry

history of new orleans. the casino, the walking the building

the staff was very helpful upon arrival and gave helpful information on laundry services that were available

the bed was lovely. laundry facilities were excellent

laundry room had a dead bug and no maid service due to covid, however the staff was exceptional

laundry facilities ice machine and complimentary bottled water each day in our room

it was bad luck, they took a large group of kids from a school band and the whole thing was a circus for two

there wasn t a laundry facility.

guest laundry doesn't exist

no laundry facilities

no laundry room for

excellent breakfast with long hours so we didn t need to get up

were not easily accessible, no towel rack near the sink, the tv was very small, no thermostat, no laundry facility

no pool and no guest laundry but other than that would definitely

bar is quaint and we went every night

only complaint was that the gym needed some serious love as it was outdated

staff were friendly too and the bar downstairs is

the have a laundry room that was available for guests

floor laundry machines were out of order

staff definitely could have been better me and my friend was washing a load of clothes n the laundry room and

guest laundry required coins but the desk didn't have any for change

the guest laundry areas were often in use by staff for towels

onsite linen service meant having *no sheets* for *two nights* when the laundry service couldn't make a delivery

very good value diy laundry

everything is modern, clean and they have a bar in the hotel and a pool!

poor customer service, the security guard harassed my kids trying to put them out saying he they don't stay in

the pool the gym the atmoaphere the location

great laundry room. this was helpful since we had been out of electricity for days.

no guest laundry.

the cleaner took our laundry

disappointed that there was no laundry room and the laundry service is just far too expensive

laundry was coin operated

dry cleaning charges are expensive & there are no laundry facilities close by.

no laundry facilities.

are no facilities such as a bar or restaurant

good eclectic bar restaurant downstairs

was not very comfortable & we didn t know the restaurant & bar was going to be closed for renovation until we

nice, very small (18 rooms), and lobby next to a very noisy bar

bar listed in amenities is used for special events only, rates listed on booking

noisy, the bar downstairs had a burlesque show going on till midnight and you could hear everything

site, no ice (they would call the hotel down the street and have it deliver 45 minutes later), no bar (like

a bar downstairs and access to the pool table would have been great

no laundry service, even though there are laundry bags and a form in each room.

the bar well equiped

the toiler paper bar was put on backwards and my friends and i spent most of our stay getting the roll of tp

i had lunch in the bar and it was very delicious- but did lack variety or options for smaller meal/ snacky

chose canopy because i enjoy having a restaurant and bar on site

lights in the hallway, no mirrors in the room at all no bathtub/ more lighting on pool area no laundry service

no laundry.

we also loved teaching the kids

then texted us later saying for another additional charge we could have late check out which we did not do

wifi could be much better, couldn't really get it in my room but it's by no means a deal breaker,

only twice a week, no laundry, no wifi, shuttle from airport advertised but there wasn't one, dirty floors,

no laundry facilities on the premises.

we had some trouble with the wifi (service not available everywhere, and you needed to log in several times a

room opened to pool

dinner menu could use some variety and maybe offer room service as an option.

i loved being able to do laundry

laundry amount was too much

could not get dryer to work in the laundry

the beds were comfortable and the laundry room made it easy to stay on top of our clothes during the trip

on-site guest laundry (although double the price of elsewhere) was a huge bonus to us just off an 11 night

housekeeping made 6 trips back to laundry to find clean linen

and the bar is only open thursday- friday and only for a few hours in the evening

plenty of room, nice kitchen area

loved the balcony it was so spacious, i also loved the kitchen, the fact that we could cook and refrigerate some

avoid craziness of french quarter, get space and a kitchen