ok room smell agreeable personal friendly and cooperative parking sufficient spatious laundry adequate safety

was bland exterior door from corridor to outside was not functioning(end where laundry located)

the towels had long black hair on them clearly not checked as they came out of the laundry

the indoor pool was beautiful but not heated. it was too cold to enjoy.

breakfast was great

my wife tripped on it while coming from the parking

great parking

clean. good parking. easy access to down town. room had everything we needed

we opted to just eat out, pool was having work done and they said it would prob be another 3 or 4 months before

the pool was closed for the weekend we booked.

clean. good meals. kitchen facilities.

i didnt like how my room was right across from the laundry room making it even hotter

guest laundry 3 out of 4 dryers didn t work.

laundry facilities

post a sign in laundry room. how long is the washing and dryer machine cycle

hard to manage laundry washers

no laundry service only diy

breakfast, day desk workers, housekeeping, laundry room, security, etc

the hotel was clean. we used the laundry and they had free detergent.

clean, laundry facilities were a nice benefit

the pool was not available at its opening time

one more thing, if you guys are going to offer laundry services, either have change for the customer, installed

i didn't wake up in time enough to eat breakfast.

very clean, we had all the channels on the tv to watch, they provided us with a breakfast buffet

i love this hotel, good breakfast and great staff

parking is not good

handled all of my questions about getting to airport, late check out, pet friendly, greeted every time i walked

a bit of construction near and within the parking area, but nothing too bothersome.

wifi taller toilets in the room. so low.

was extremely limited had nothing my kids would eat so still had to stop to get them breakfast some where else

came for one night, as my family pet has cancer treatments at medvet nola, and we loved the room, quietness and

if i had to say one thing it would be that i would have liked if they had laundry facilities

we enjoyed the pool

fast wifi

no room service, no breakfast. not stated on booking form. yet still charged for parking.

sooner that no water issue would be long term, no pet fee charge as wasn't even in room that

it was not large but had a wonderful couch, and everything needed, cups, coffee, plastic laundry bag, plugs

i had to utilize the laundry room during my stay, and the stackable washer/dryer combo took 85 minutes start

management could have done better with having coins for the laundry service

coins at laundry room

didn t have coins for the laundry

no on site gym.

love the style and the rooftop bar is beautiful

that included one free sparkling wine at the hotel bar and use of a gym, but as i was only staying one night,

we also really appreciated the availability of a voucher for the gym next door

bathroom fan, the shower being a little hard to figure out and maneuver, and some noise from loud bar patrons

everything was perfect. the location is good especially with kids

there was also free parking in their garage

good value for area and free parking!

self-parking garage

i choose the hotel thinking we could easily eat there and have a drink before our kids went to bed

to pay to have wifi. the commission to pay with credit card

the swimming pool

no tv, bad flooring ,green pool, out of date bedding

, the pool & courtyard, close proximity to city park (we rode our bikes down the 5 miles of magazine st

wifi and parking is not free

laundry room out of service. could not order a continental breakfast.

did not inform us that guest laundry was unavailable at check in

laundry machines were broken and no answer to when it would be restored

) 250/251 which was the only room in that building with the laundry right below us, so i don t know if that

perhaps because the accessible room was tucked behind the hotel laundry door, making us have to close that door

self-laundry room

the staff was very accommodating and nice even when we showed up really early asking for early check in for

the water dispenser in the gym was not working

from the restaurant downstairs after working the trade show, we had to go down and get it (no room service due

if they would make it easier to add your breakfast when booking your stay

hotel bar wasn't up to much.

loved the rooftop bar with amazing views

i enjoyed my workout in the gym

no in room dining service. no parking garage connects to the property. snack bar closed at 3p.

the lobby bar had a jazz trio, one evening, playing 40's style jazzy swing

me and my mom used the on site laundry it was clean

the laundry room was clean with good machines

the fitnesss center and laundry room were out-of service.

no enough information about the faculties, found out by accident there was a laundry onsite

15 people in our group,7 rooms, we were all extremely happy with the ease of check-in and the bar was a plus

i found the laundry and took towels from the one bin with towels

no laundry no pool

laundry definitely needed fabric softener when washing the towels

no wifi signal in the room

especially with kids

guest laundry was clean and everything worked great

laundry didn t wash our clothes correctly

no laundry soap but the book guide said is on front desk

the rooms had easy access and the laundry was nice and clean

some loungers around the pool need updating

friendly & professional staff, clean and comfortable facility, great location, great breakfast

breakfast choices are great

i only had breakfast on sunday and almost missed it

spoons in the kitchen

i like that they have a pool and basketball court

room next door to laundry very loud should not be used

cold, depressing in first floor, and the laundry bother us during staing at evening

room next to housekeeping and laundry

free breakfast and free wifi

the pool closes at 10.

location, clean rooms reception people are very friendly and helpful there is a self laundry

veronica in housekeeping was phenomenal in helping me free up the laundry facilities after a guest tied up both

have been a little cleaner in halls and elevators house keeping left backs of laundry and trash in

staff super helpful and facilities great including laundry etc

i appreciated the multiple options for the included breakfast and the onsite laundry

room was near laundry room, ice room and sitting area for our floor

i do believe it had been washed/laundry but it needed to be thrown away

the staff was great. the room was nice and clean. on site laundry wss nice

kitchen was being remodeled so it was grab and go breakfast and on the booking it said full

my teenage kids liked the room as well

the maintenance guy came to the laundry room due to the washer saying error

laundry facilities are too small and the dryer barely works, and i would prefer rooms with a

extra pillows available, no laundry facilities, and the key cards and elevator only worked about 50% of the time

we finally after waiting 20 mins with 3 kids and luggage, we checked in

we finally after waiting 20 mins with 3 kids and luggage, we checked in

no laundry services on site.

room service food was not good. but the service was excellent!

our room wasn t cleaned daily and the pool was poor

the wifi.

bed, cleanliness of room, quiet floor. fitness center was great.

had truck parking and laundry.

great staff! laundry room and gym.

guy with a shotgun with a 20round drum mag in the elevator, babies sleeping in hallways, personal laundry in

i enjoyed the extra safety of needing keys to get laundry done etc felt safe at this hotel

i like that they have both kitchenettes and laundry facilities

had self laundry, small but decent gym, a whirlpool and swimming pool (which we didn't use)

loved the pool gym and that it had a laundry facility

the guest laundry was not working and was the case for the entire 4 days we were there

on site laundry

due to the virus, no pool, breakfast ,or gym was, available.

she also was triple duty, folding laundry, helping guest with their laundry, and cleaning the facilities in

cleanliness,laundry facilities and helpful staff

the gym/ laundry rm area was needed to be vacuumed and swept

it was close to our venue and had a waffle house in the parking lot

the furniture in the bathroom and kitchen area needs to be updated. had lots of scratches.

laundry was not available.

was no workout room there was no washer and dry to do laundry

frequent noise throughout our stay; sounded like a laundry chute or trash drop; kept hearing a metal flapping

bed very comfortable free laundry was wonderful excellent location

the property was fine but it was advertised as pet friendly and it is not.

we got in earlier than expected and allowed us early check in and late check out

hotel and absolutely amazing staff all around - including the bartender and front desk help

like big beds, comfortable duvets, nice pool, sunbading beds, gym and showers with as many towels as we wanted

the rooftop pool was great, the location was also very handy

room, accommodated an early check in, complimentary snacks and water in room, refrigerator in room

of coin operated laundry facilities (mainly a business hotel and not really designed for families) and although

staff was hard to reach on the phone for laundry services or any services for that matter.

theres no outdoor heated pool or laundry facilities that were advertised

no gym!. i was ready to eat junk food and go workout but turns out everything on site is closed.

the pool was perfect, surprisingly warm enough outside in february for an afternoon swim

laundry was well hidden. needs a sign.

we were ordering room service so no one to tell us what each item was

the staff was super friendly. loved the rooftop pool and the gym was good!

wish they offered room service.

the black tile and lack of grab bar was scary for her

it didn't have a laundry room. the house keepers knocked on our door at random times of the day.

left two large bins of laundry in hallway after 8:00 pm on one occasion

cleanliness, bar tender very nice, great breakfast, overall staff excellent!

wifi isnt free and its 2018

the staff was a bit rude, and unwelcoming. especially the bar tender leonard.

need to speak to the company they use for laundry service, 4 t-shirts came back with labels attached, the labels

downloading the app made it helpful to order room service or anything else we needed, as the tv was supposed

the gym suit all my needs for exercise

we were able to use later in the afternoon but it was filled with 8 kids yelling screaming splashing and probably

to have lunch at the pool club and was told the chef wasn t arriving until 2pm however the kitchen hours on

the laundry facility was convenient and nice

laundry service was out of order and there was no sign or notice saying so, so i spent 30 minutes

gym needs improvement

the guy with the hat in the evening shift was very helpful, and also the guy at the bar on tuesday evening

no breakfast

breakfast, great room setup

stunning, the location was very central, the room was ready as soon as we arrived and we also got late check

bar metier is especially lovely

the bar was swanky, the dining room was a wonder to sit in and i had a hard time getting out of bed /

pool and gym at the neighboring ace hotel were closed due to hurricaine ida but of course this was outside

to ask for supplies to be replenished, was told to book my reservation through a third party, laundry room

good having a laundry facility on site

for parking, not enough laundry service offered

the breakfast has some issues the laundry was not working as it should

dryer did not work properly in the laundry room

guest laundry affordable $2/load

would have liked if we had the option to use bills instead of coins in the laundry

laundry room and fitness

our kids loved the pool, and i loved having the laundry room for running a load through

and loved the use of guest laundry

mechanical noise in the 'wall' (a/c system--sort of sounded like laundry was in the wash), but it was the kind

some of the cafe staff were quite terse. the laundry service provided is expensive.

half of our laundry wasn t returned until i had to go and count the items that had been returned and realised

the laundry service is expensive

love it that it's pet friendly and not expensive

one stove burner did not work. no laundry detergent for the laundry room

good laundry room too

great, friendly staff; from housekeeping, to valet, laundry, and to the front desk

the overnight host was very accommodating but explain laundry was not open at night

breakfast, swimming pool, laundry

construction, smell at entry, filthy laundry room, old furniture

complimentary laundry (on 3 different floors)

location, reception, rooms, breakfast, evening socials and free guest laundry were wonderful

great location for walking to aquarium, insectarium, outlet mall, and casino.

they also need to remove the carpet out of all of the rooms

room service was extremely helpful and anytime i had a question - it was answered promptly

the internet was very spotty and they only allowed free wifi on two devices, so after my cell phone and my

at check-in or during the booking process that if you want to connect your laptop to the hotel's wifi connection

there s no room service

it states 24 hour room service &bathrobes

we went to reception and asked that they should be complained to the laundry

no laundry. :( one day, only half of the room has been made, don't know why, it felt weird.

wish they had a laundry area for guests to use .

no facilities, no food, sauna cold, no laundry service

hotel was very pretty, in a great location right next to the casino, lots of restaurants and the trolley stops

few small things like forgetting our room cleaning or overcharging for laundry which we haven t received back

great hotel and great location. all staff were helpful and polite. good gym and rooftop pool.

the pool is great! workout area is a legit gym.

early check in

location as it's rite across the street from casino bar free parking if there's a spot

our 45th wedding anniversary and we told the clerk and she gave us a room right across from the laundry room

laundry facility wasn't working properly.

they ran out of clean towels because the laundry pick up service never came to pick up the dirty towels and

location friendly helpful staff excellent bar tender dawn was great giving us info on the

was great from the room, the breakfast the staff, the decor and ambience

3rd day of our stay, this was okay, but on the second day i asked a housekeeper for an additional laundry bag

we didn't eat the breakfast.

2 drink tickets at pete's; exceptionally clean hotel.

was free wifi offered? i was not aware of this.

i have to hold my kids for hands wash

also, they weren't able to get us towels because laundry service hadn't finished with the towels

it was difficult to get around the laundry bins and one of the doors always remained open to see vacuums break

breakfast was outstanding

nice gym for the size hotel

we shared a wall the the 24 hour gym so the treadmill pounded the walls all night, it winter and they had

when i checked in i was told since i would be there for over a week i would get laundry, a daily $10 to spend

fee was for they informed us of a few amenities including a daily $10 food/drink voucher and $20 laundry service

i was told wrong information about laundry services, wrong amounts for on-site restaurant reimbursements and

parking cost..pool wasn't ready

i didn t like that i had to pay an extra daily fee to use the gym.

the gym is wonderful & the food from luke is great

in joining rooms with a friend who was from a different city and this was our meeting place with kids so they

the gym was amazing. the localization is also great!

the location is great!! they also have a really nice and spacious gym.

the pool

the bleach smell. no laundry to wash clothes and no tv in the rooms.

no laundry facilities

location and the 2 bedrooms with 2 bathrooms with refrigerator and kitchen stove and dishwasher

more things in the kitchen

it was a complicated battle to connect to wifi including creating a network with another device which i gave

laundry area useful and ice machine on every floor

very dirty couldn t swim , the juice was very hot from breakfast, were u was your clothes the laundry was out

we did use the laundry room and it was super convenient for us

nice hotel with gym, pool, self-laundry and good breakfast, good value for money

maybe the detergent used to clean the laundry needs to be upgraded

hotel does not have a microwave or laundry room, the ice machine on the floor was broken, and parking is expensive

serve breakfast due to covid 19 they don't put blankets in the room due to covid 19 and that the laundry personnel

they need to use better laundry soap sheets and towels we re hard terrible. ppl w as c

the bar should be open at 11. coffee downstairs should be complimentary.

great breakfast great bar overall stay 10

housekeeping made 6 trips back to laundry to find clean linen

beautiful lobby with bar area

enjoyed the two queen beds, the mini living room, the mini kitchen with the spacious counter top, the extras

plenty of room, nice kitchen area

we loved everything about this room from the in-suite kitchen to the large walk-in shower

3 guests in the room), staff, decoration / quality of furniture, room equipment (no mini bar, no laundry bags,

house keeping did loose our pajamas by sweeping them up in the laundry when changing the bed and were unable

appointed, clean, employees were kind and friendly, gym was available 24 hrs, clean and had water available

destination fee / food & beverage credit applicability and, as an allergy sufferer, pet dander in the air in

pool bar didn't serve hot drinks nor food after a certain time

laundry works on a coin system but the reception staff assisted with providing the necessary change

convenient guest laundry room (not free $2 per load)

the laundry works on a coin system

fee for parking but did not recall reading about a nightly amenity fee because there was a pool, laundry facility

no overflowing trash bins in the laundry room or the vending machine area

morning coffee in rooms or on the floors, so we had to use room service at $24 per day----near extortional

wifi was strong

room service was great as well

the location was great. the staff were terrific. the bar was nice.

coffee bar was so convenient for light breakfast and coffee

incredible restaurant at miss river, sizable rooms and bathrooms, wonderful staff, great relaxing pool and spa

service in restaurant and reception room service was terrible. reception was bad.

for those who like to keep their fitness up while on vacation, this hotel as one of the better gyms i've ever

the location was good not in the center of downtown and close to the casino and shops.

when booking nothing was said about the spa being shutdown until 48 hour before i arrived making it impossible

the cleaner took our laundry

great laundry room. this was helpful since we had been out of electricity for days.

disappointed that there was no laundry room and the laundry service is just far too expensive

no guest laundry.

laundry was coin operated

site, no ice (they would call the hotel down the street and have it deliver 45 minutes later), no bar (like

bar listed in amenities is used for special events only, rates listed on booking

nice, very small (18 rooms), and lobby next to a very noisy bar

noisy, the bar downstairs had a burlesque show going on till midnight and you could hear everything

a bar downstairs and access to the pool table would have been great

dry cleaning charges are expensive & there are no laundry facilities close by.

no laundry facilities.

got room service daily for no extra charge and the staff was super helpful in supplying food/attraction

was not very comfortable & we didn t know the restaurant & bar was going to be closed for renovation until we

everything else, the friendly staff, the room, the cleaning, the fast wifi.

no pool and no guest laundry but other than that would definitely

were not easily accessible, no towel rack near the sink, the tv was very small, no thermostat, no laundry facility

staff were friendly too and the bar downstairs is

the wifi and the television

bar is quaint and we went every night

staff definitely could have been better me and my friend was washing a load of clothes n the laundry room and

was clean , there was ice machine, laundry room, mini fridge and the pool was kinda on roof top and was pretty

floor laundry machines were out of order

guest laundry required coins but the desk didn't have any for change

air conditioning, fridge and microwave, laundry facilities

guest laundry doesn't exist

no laundry room for

there wasn t a laundry facility.

no laundry facilities

very close to restaurants and entertainment. excellent breakfast. comfortable beds. quiet.

i paid for room with kitchen and there was no kitchen in any of the rooms

also, the gym is tiny

i didn t like that the rooftop and gym was closed

very clean, great staff, free water bottles in the gym.

no wifi when i arrived so couldn t be given key to room for hours