the kids had fun in the pool the water was excellent

location, all staff was excellent and helpful, shuttle 24/7.

location and dark back parking lot. need lights there

not enough parking because of events that day

kitchen, dishes, dishwasher and liquid, paper towels, etc), staff was very friendly, continental breakfast was

the hotel rooms added kitchenette is a big plus as well as the laundry room.

laundry in sight

location to expo center. breakfast buffet, laundry, and newness of hotel. lots of parking.

shared parking lot with adjacent hotel fills up quickly.

good breakfast good but my only concern was the second day for breakfast, the bread was cain of

i needed quarters to do laundry

of hotel, breakfast and coffee was a welcomed bonus, convenient ice machine and laundry on each floor was amazing

that the breakfast could have used a little variety as i stayed three nights and it was mostly the same menu

the breakfast was amazing! the coffee was outstanding and a nice bonus to wake up to!

good location and decent breakfast

location and laundry facility great

i like the cleanliness of hotel and the access to laundry was a bonus

breakfast hours could have went longer on daylight savings time change

i wish the pool was heated. it was cold.

bonus: pet friendly

the breakfast was really good, and the shuttle service was good

very close to airport, 24 hour shuttle, 3rd party parking on site.

the shuttle was awesome, drivers super nice

free airport shuttle and friendly helpful staff.

and shuttle service was a bonus, they would take us in 3 mile radius of hotel which was nice

this is the weekend fir big basketball tournament and not having the laundry option was

2 nights with 3 kids to visit kentucky kingdom

bar onsite and restaurant on

water too cool in pool

didn't have breakfast

but the young lady who checked me in was nice, explained the laundry situation, (that s how i knew to go next

lack of laundry facilities

staff was polite, shuttle drivers were awesome! breakfast was delicious.

inconveniently located ev charger.

the hotel shuttle was easy to use

i had an issue getting my laundry cleaned, it was never sent out.

pool was very small, no complimentary breakfast

there were a lot of sketchy looking people in the parking lot at all hours of the night

crowne plaza bar rest open at 4

25 and the little bistro stops serving food at 10 am making it hard for my kids to get moving early enough to

my room, the pool, and laundry room was clean

my kids enjoyed the pool area

the pool and the gym.

only complaint i could possibly have is that the pool was chilly but honestly my kids didn’t seem to mind much

shuttle van from the airport is available 24/7 which was ideal for me since my plane arrive close

the laundry room is limited 1 washer 1 dryer it should be 2 washer and dryers

dirty laundry in the hallway all day and evening giving a terrible smell. no toilet seat!!

room was nice and clean, parking was easy

parking lot was too small and not laid out very well

basic breakfast provided

we were a family of 4 (dad, mom and 2 kids)

which did not work for 4 of us, we needed 2 queen beds so we did not have to share the bed with kids

pool was clean and great for kids with nice outdoor furniture for adults

covid19 restaurant bar and pool was closed

the pool was nice and big for the kids and other guest

we did not use the pool or anything like room service or laundry

website said it had a pool and when i get there pool is gone in place of a gym.

need a golf cart so they can move around parking lots

we did not use the pool or anything like room service or laundry

both of our airport shuttle bus drivers were kind and prompt. we appreciated them.

not having laundry room for self laundry. no microwave in the room.

first night there were bags of dirty laundry and garbage in the hallway

the room was clean and stocked and the staff very accommodating for my family and pet.

location,convenient airport shuttle,amazing and friendly staff.

pet friendly is fine but when there is dog pee all over the lobby it's a little much

laundry room - 2

was discriminated against both me & my guest we tried to enter the laundry room with our keys several times the

we liked having a shuttle to the airport and the breakfast options!

pet policy was not well explained and the deposit of $150, although promised to be refunded, was

free cable tv, breakfast buffet, pool, and gym were included as well

parking lot is used by locals as short cut, they think is their right.

the hours for breakfast were shorter than i thought they should be

pool area smelled super strongly of chlorine. eye-watering.

they completely trashed the place throwing plates full of food all over the sidewalk and parking lot

the pool , staff were very respectful , the breakfast is really good. 10 overall.

liked that they had coffee at all times of day. had a place to do laundry if needed it.

bad smell in room. pool closed. no wifi password.

decent breakfast, small pool and exercise equipment. clean and friendly staff.

depending on time of day it took a bit to get out of parking lot

use to have a bar set up, but no longer does with new owner

need clean laundry

laundry was broke ,no sign on it and ripped me off 2 dollars.

was way overpriced and no parking because they were selling parking spots to concert goers

parking could have been better an outside lighting don't use mercury lighting there is better

was within walking distance to our archery shooting venue which saved me time and money for parking

as if it was flooded before and now it smells like wet old laundry

laundry rooms

there was no shampoo or laundry bag in room

check in left me with one of the rooms next to the laundry room

it had a nice kitchenette with microwave and fridgei it also had iron ironing board and a safe, i liked that

laundry room, exercise room and pool were all closed

there is a gym and laundry facilities

the laundry area was ok

everything was very nice and clean. liked it had a kitchenette

bed was very comfortable and the jetted spa tub was amazing

room was for some reason across from the laundry on the first floor and they had huge carts in the hallway that

laundry facilities are good

the only problem was their laundry facilities or not working if they have been working they would have got a

guest laundry machines were few

on site laundry and 24 airport

no quarters available for laundry facilities.no vending machines.

there were kids tuning up and a the halls all night slamming doors

electricity wiring, no bedding even when asked we were told there wasn't any available so my kids had asleep on

pool my granddaughter cut her foot on the bottom of the pool and one of the group of kids that was with us their

service is amazing the rooms are great pool is clean and has good towels for use breakfast is the same as any

has laundry on the second floor if you need to throw something in the dryer real fast like we had to

when calling for room service, i was told that we had to come and get out food ourselves because of not having

stay was great we loved it the room was nice beds were comfortable my daughter enjoyed the pool the wifi worked

shuttle wasn't running so hotel had to call ubers. worked out fine but it was unsettling.

pool

i also liked the full size refrigerator and kitchen utensils

by the time i got one, we were running late and missed the airport shuttle

unfortunately, i could not use all the facilities such as the pool and gym or even have the full breakfast,

didn't have a decent breakfast

the breakfast was good and well stocked

like the space kitchen but no utensils or dishes due to coronavirus free laundry

i liked that it was 15 minutes from everything and they had free laundry facilities.

laundry and gym has a faulty card reader

i also like the laundry room

there s a gym and free laundry

no cleaning in four days, couldn t get anyone to pick up my tray or trash, not even a plastic laundry bag

service was excellent, from valet parking to check in to dine-in brunch to room service late dinner

gorgeous lobby area, super bartenders, helpful staff, close to downtown sites, free airport shuttle, well

free shuttle to & from the airport was a plus

between the front desk and the bell desk could have been better regarding shuttle if available around the city

guest laundry also a bonus

we even had an delay the next day with our business in town and they allowed a late check out

roof top bar was excellent food was very good

the rooftop bar was great, and the food up there was way beyond what we expected

comfortable rooms, liked the pull out couch for our kids!

room with mini fridge, microwave, tv, laundry area, clean. reception was great. staff was great.

good breakfast, laundry, gym, pool, game room, office, and coffee

friendly staff, good wifi

the pool was cold

good breakfast, laundry, gym, pool, game room, office, and coffee

we were able to meet with larry johnson and he took my kids and myself around and showed us the oak room and

mini fridge or microwave in room which wouldn t be an inconvenience but they also do not have room service

no room service

the bar was a little under stocked.

i like the bar in the hotel

there were also no laundry facilities

but just want to use the sauna, the spa is available only between 9 and 5pm, there was no laundry service

for 40 minutes to order room service and the number stayed busy non stop

i live here and stayed the night as a night to get away from the kids

difficult to find food late, other than room service

to find the water fountain needs to keep clean the guest laundry room and washer door was

was no clean towels available there was only one person doing laundry for the entire hotel

there was a laundry room or storage room nearby

supposed to have a laundry center but it was non-existent yet it was in the room info

needed to do laundry and it was no charge, wow, this was very good, never ran across this

light switch - each lamp needs to be turned on/off separately, noise at night probably from laundry / washing

didn t like that the pool was closed and we had to pay the same amount

pool was very nice

the breakfast buffet at the restaurant was pricey, and because of covid they do not have room service

the pool was a little chilly but it was clean

had the last guests laundry left in our room and overall it was clean but could have used a good dusting and

the pool was disappointing, no laundry, no room service.

no hot tub or laundry area for guests. not really really a relaxing place.

i would have liked for them to have a guest laundry room

parking isn't or breakfast but other options available

there wasn't a lot to choose from at breakfast.

a lot of kids

no 24 pool access

and when we wanted to get in the pool,there was to many in and they stayed in all afternoon my kids didn t

and when we wanted to get in the pool,there was to many in and they stayed in all afternoon my kids didn’t

the very important thing is the laundry option ($1 - washing, $1 - drying) - you will need quarters

laundry room nice perk

the rooms were very clean with room service everyday that we were there

never had room service clean the room while we was there

we were traveling with our kids

it would be nice to have some healthier veggie choices and whole grain bread available for breakfast

sorry the bar was closed, as well

the area is a little sketchy. we walked to main st from the hotel with our kids.

it was very clean, had a gym open 24hrs, bar open super late it was great.

it was nice having breakfast available, especially on the days when there were little cheese omelets and quiches

it could use more sound proofing and self service laundry.

laundry tickets provided in rooms but reception said there was no laundry service, took no

bar also available

the staff was very friendly especially the guy during breakfast.

pool was freezing so my kids didn’t swim, the shower was falling apart and there was mold in the ice bucket

laundry facilities on site

guest laundry and gym

the property was clean, and we appreciated having access to a laundry room

staff, laundry not available because of broken machines

and i get it's for safety, but with kids and a family of 5 it's a little tough to maneuver

laundry amenities and kitchenette

in the garage kinda sucked as a single mom with kids

spacious room, full kitchen, stylish decor nicest place we ve ever stayed for this price!

the evening receptionist was on her phone in a lobby chair as a 20+ kids pool party was happening with little

the evening receptionist was on her phone in a lobby chair as a 20+ kids pool party was happening with little

the hotel is super clean, very cool, artsy building! love the spa and the gym

the breakfast was lame. offer something healthy along with pastries! my wife is diabetic.

what breakfast?

the facilities were not great, the gym was so extremely dirty

friendly staff, location, art in the hotel, and good gym facility.

could not get the wifi to work

craving a coffee, and their starbucks bar was not open contrary to the sign s hours of operations

well kept pool with great hours (6a-11p)

it was great they still offered something for breakfast

staff was very nice. hotel was clean. bistro was a good option for breakfast location was nice

loved being able to do a load of laundry

laundry facilities were great and front desk exchanged for quarters and detergents

my kids loved the pool and i loved that there was a hot tub, although it was so worn it looked dirty

i liked that pets were welcome

our kids love swimming so the pool was a necessity

uncomfortable and not pet friendly, although they accept pets

surprise pet fee of $150!?! no wonder they are pet friendly.

the valet,the front desk and the bar was excellent

excellent hotel if traveling with your pet - dog bed and bowls are provided - and the staff was super friendly

could use a grab bar in the shower

laundry facilities are downstairs with a great-looking fitness area

night and there was obviously a lot of people in town so you would think you would staff the bar and restaurant

has a nice lobby area to hangout in with bar and snack area

fitness facility, water cooler didn't work very well (water started to flow then came out as a

to remind people that comes with pets ,they were moving around the food and bar area too much

anything, maaaybe would love room service option because restaurant is so good- but that s really reaching

room service was a little slow i called and order extra towels it took over an hour and a half to

best hotel lobby bar we have ever been to

gym was great, as well

the bar area and the rooms

didn t know that we overlooked a bar that played loud music until 1:00 am

staff and location were great. please drink with the bar tender.

great bar and the room was comfortable and clean.

petty but

breakfast, bar and workout facility was very good.

where to wash your laundry

find any laundry bags that are usually the norm in most hotel closets to pack up dirty clothes

in room book says daily laundry service monday to saturday but upon depositing laundry on saturday morning before

thing i would recommend is microwaves in the rooms and laundry on-site

parking expensive, road noise from interstate, food and bar expensive, no laundry

room service was good as well

loud, wet children running by the elevator, which is too near the hotel pool area as it is

personally i was very excited about having the hot tub and pool area all to ourselves

overall a nice hotel. pet friendly with no additional charges is a bonus.

dirty rooms, cold room service meal, forgot beverages but charged the same, rude staff

t do more laundry

parking is limited in front, it would be nice to have a better rear entrance and additional

no pets in area where we were eating breakfast!

parking lot

hotel was overrun with volleyball players and their families so the breakfast staff could not keep up in the

they are white so i assume bleach is used to wash the laundry

the chlorine is entirely too strong in the pool area

were confused about the need to pay for wifi

the only other big issue was when we were headed back to the car after our stay the parking garage elevator

accept my money and scan my passport at the front desk and deny me access amenities casino , bar , restaurant

no laundry no microwave in room no vending/ice machines no tv channel guide

beautiful pool, beautiful property, salon and barber shop on site, scary good ice machine, laundry facility on

no vending machines or laundry.

my husband went to exchange it he was told that they have had trouble getting people to do the laundry

it was clean. free laundry was nice.

was in our price range, but you get what you pay for. breakfast was offered.

they dont have breakfast

breakfast was disappointing for a comfort suites

the breakfast was simply awful

the breakfast was good

the stain on the carpet looked like puke. the breakfast was not very warm

staff, comfortable bed, wide variety of breakfast items

clean rooms and breakfast area. great choices for breakfast too!

cleanliness and really nice staff. good breakfast also

wonderful room and breakfast.

both breakfasts were restaurant quality and we enjoyed the experience

the kids enjoyed the indoor pool and the bathrooms and floors close to it were kept clean, making

the parking lot was very well lit at night which is much appreciated

enjoyed our stay, with an excellent breakfast, a clean and spacious room, convenient free on-site parking, and

delicious sausage & gravy with hot cup of joe for breakfast

stayed clean, rooms were clean, bed slept great, breakfast was yummy, and the hotel team was so sweet and very

was plenty of parking even for late arrivals like us

the hotel was super clean the breakfast options were limited

wish you would have had more choices for breakfast , for gluten free people