an outside service for laundry and no money retention in check-in

cleanliness. the pool, sauna and gym were opened this time. we love it

the pet fee is also quite expensive for what is offered

very helpful staff, comfortable room and easy parking.

the parking lot was very icy.

room, bar and lounge

nice to play with kids but also to swim

in the bar was a bit confused but understand there had been numerous weddings that day

my kids loved the pool too

and if you wanted to use gym had to be opened by front office staff

needed to do our laundry especially since one of our luggage was lost

enjoyed the pool, gym and free breakfast

of the cleaning ladies even asked us if she wanted her to clean our room while we left for the gym and pool,

amenities in the room and the sunday morning breakfast

the hotel itself is clean, modern and warm feeling with a decent breakfast included

room due to laundry machines running

laundry matt was not working

it was great having laundry facilities on site

a laundry is available for guests

were in a king bed room on the 1st floor beside the laundry room and when we arrived the noise of the washer

free parking and few shuttle if you need it

kitchen- very limited menu, same fir lunch and dinner , closes 9:30 for breakfast

cold in term of activities, bar & restaurant are not crowded

mostly pool for kids, they enjoyed it

mostly pool for kids, they enjoyed it

however parking spaces were way too close

only thing was the wait time for the shuttle to arrive, it took me almost 45 minutes to wait, i was okay because

after check in we went to tour old montreal and during this time the kids only had light snacks

very few luggage carts. no place for kids to play

breakfast was great

in downtown, the free parking is next to the hotel

beautiful setting on the water, free and convenient parking

staff was horrible, restaurant was closed, spa was closed, no room service, just horrible

gym doesn t match the vibe of the rest of the hotel but it s still a very good facility with a

well-appointed room, fresh sheets, nice water view, parking lot on site, pet friendly

on-site laundry

we were also given a difficult time when asking for the key to do laundry

s ants in the laundry places, the rooms are loud, you hear the highway all night

wifi was terrible - unable to make a business zoom call

more gym equipment would be good.

parking too tight. many big trucks.

will wish they give more towel since they have a spa in the room

was a great location and there was a little resto bar (willy s) basically in the same parking lot

the motel was also located next to a bar with screaming yelling drunks in the parking lot all evening

comfy bed and easy parking off the highway

location!! free on site laundry. good restaurant

i left behind a bag of dirty laundry in my room when i vacated it

there was no laundry bag

as a family traveling with three kids, five bags, and two car seats, the location right at the airport was

excellent location. excellent brunch. gym was adequate.

laundry sopeud83euddfc

there is a pool and small gym, and a client laundry room

the hilton had laundry facilities, a gorgeous rooftop pool and jacuzzi, well appointed gym, on site restaurant

airport shuttle

we had to go down 9 floors with 3 kids and all our luggage using the stairs

no laundry

no laundry room. i was told to walk across the street.

put me in one of the rooms in the basement next to the laundry room

no laundry on site, pay an extra 20$ per day for parking, a little complicated to get here !

of the room , no explanation we arrived friday aug/27 /2021 they did not explained anything how laundry service

the breakfast buffet had better-than-the-usual offerings: the yogurt bar with many topping options, egg bites

great location, clean, convenient bar, restaurant, and the airport shuttle was excellent.

good to have a free shuttle service

the hyatt was very clean, very well appointed, the bar and restaurant were very comfortable

traffic noise. not being able to get a drink from the bar before 5pm.

com reservations do not offer the best located rooms even if nice rooms (near bar or elevator, more noisy)

checkin easy. room adequate. shuttle on time.

good thing was pet was welcomed

us as due to a flight cancellation we did not check in until the morning and were given a late check out to 5

we were allowed a late check in past midnight and a late check out which was very

guest laundry is on the fifth floor

great rooms and nice pool for the kids

i even enjoyed a dip in the pool

friendly staff, convenient location, airport shuttle, easy to get snacks and ice.

very clean, convenient to airport, fast wifi and friendly staff. great stay!

it was very close to the airport and they offered long term parking at a very good price.

proximity to the airport, shuttle, cheap parking. great recommendation for restaurant dinner!

parking available for week trip

shuttle was available at request

the location doesn't have around places to eat so room service would help

laundry machine is not in service

breakfast snd gym

hockey team kids were a bit load in the

breakfast - every day they have something new as a main course + waffles

the pool was small, quiet, and perfect temperature

the pool is very nice and in the gym there are laundry facilities

laundry machine stated that it takes coins but it wasn't working

it had grocery stores shopping area all that walking distance the breakfast was fantastic the laundry room our

were good, very well equipped kitchen, dishwasher, fridge and microwave

the indoor parking came in use when a snow storm showed up

there are great amenities, i was able to do all my laundry here- which was great after spending a week in europe

the pool/hot tub and gym areas were also kept neat and clean

the bar was closed during the day. no options to eat and drink.

the hotel was super clean, the breakfast was delicious and the amenities were wonderful

thanks for the services, the breakfast fresh and variety, quiet, they have gym, pool and also a jacuzzi so

no laundry

easy to get to work , for my meeting , good breakfast , clean rooms , laundry , great stay

shuttle service, front desk, restaurant, laundry all very good.

mostly to save $ on laundry, you are not helping the environment

shuttle service very good.

would of been a lot better if there was a laundry room.

pet friendly

bed was comfortable, room could ve been cleaner, room service poor

gym

to access, free parking and wifi, clean rooms, nice shower products, good water pressure

pool was great

we needed a wake-up call on our last trip out of montreal pet airport, we were not woken up

it has all the traveller's amenities, whether it be a competent shuttle service to the airport terminal to late

fitness is small but ok and clean

food was delicious, and the bar service was great

didn t accommodate me for the change to make the laundry at the hotel

no face clothes or towels first thing in the morning and you have to wait till the laundry brings them to you

the atm didn t work, the halls were loud, the laundry was unavailable for two days with loads and loads of

large room and laundry facilities location for airport is

is good, there is a coin-operated laundry room and dryer it's far from anywhere except the airport

clean and organized well, parking and laundry and check in and out staff was really nice and

it had a few nice surprises like free laundry facility , the afternoon tea, gym etc

loved the free laundry!

24/7 coffee station, laundry, excellent breakfast experience

one great bonus is that the laundry service is free for all guests

wifi was excellent

we couldn't use the kids bed, the structure of the bed frame does not hold.

not enough room service

breakfast is good.

no room service everyday

there was a laundry sign but laundry was broken

service from airport kept us there for 40 minutes, no laundry facilities, and location requires a car if you

for a quick nights sleep before or after travelling, it is exactly what you need - plus, the free shuttle to

missed the continental breakfast, but the owner was very sweet and allowed me to have a coffee anyways and from

had to reenter password for wifi every 30minutes

also advertised that there was a laundry room that the front desk said they did not have - the attitude of the

liked the building, the fancyness the cleanliness and the fact that it had a pool perfect for kids

i loved the pool. kept the kids busy in our spare time!

the room is not clean , a pizza box in closet. and the wifi network is poor.

the staff jason at front desk and especially theresa in the bar

hotel feels very new, modern and clean - friendly staff - great facilities (pool, gym, laundry room) -

i didn't like the fact that breakfast finished so early. but everything else was otherwise good.

pool was closed for the first 2 days of our 3 day stay and no one told us when we called in over

shuttle driver went to pick up other passengers from a nearby hotel and returned to take us when we

excellent rooms with kitchen

laundry was 4$ per load which is nuts

al;l else was great, and there is free shuttle from and to the airport

the pool and gym were nice and staff was very accommodating

staff at the buffet, front desk, and the shuttle bus were all exceptional

as soon walked into the pool area my kids and wife coming paint about their eyes started to hurt

i didn't do the breakfast thing

no laundry

we had to find a laundry mat in montreal to wash and dry all our clothes

would have been nice to have lounge bar as there s nothing there.

had our 6 yr old with us so the pool was a major bonus

other then kids playing football in the hallway everything was nice

there s a laundry too which is very helpful

free use of laundry machines, available 24 hours.

laundry facilities was nice and affordable

out of the four stand up laundry washer/dryers, two washers and one dryer were in working order, all others were

the gym and pool were great and i loved that they had guest laundry services on the 3rd floor

they had a ice machine and a coin laundry on our room floor

hotel cleanness near metro (6 min walk) laundry room near starbucks and pa supermarket

of location, hotel amenities, especially laundry room, good restaurant and room service, and other conveniences

hotel bar was booked for a private occasion; disappointing

very modern room. swimming pool and gym room usage is included for the stay and very spacious.

laundry stuffy- only 2 washing machines and 1 drier working

and new had a bar in the lobby

pool area was dirty, water in pool was dirty. light was burnt out in the sauna.

there must have been a huge family event or kids sports team staying there

the pool and sauna weren t clean

love the kitchen appliances it was beautiful l like the hot buffet style breakfast it was great

small kitchen in the room has everything

was comfortable, breakfast was very good and the staff was very nice

very friendly staff, nice breakfast, clean and large rooms.

very clean and confortable. pool, sauna and well equipped gym. friendly staff.

parking and lots of it although a bit far its close to a highway

better access from parking lot.

it was too icy, too dangerous, no parking space for guesses to park

bed extra comfy the pool the kid like it but a little bit to hot inside for the people

time and effort wasted setting up the free wifi breakfast in a bag is not what i was looking for

the pool is for leisure, but ok

great hotel, comfy beds, excellent pool (the kids loved it), nice decor, recommended.

the gym is very well equipped

the pool the gym the breakfast the room the staff

no lights in the swimming pool room

nice gym

comfortable room and nice gym

the room service changed all our towels even though we hung them like it was instructed to do if we

unfortunately, our room was located on the 9th floor directly beneath the rooftop bar

it was noisy at night. friday we could hear bar music past midnight so hard to get to sleep.

free wifi, guest-laundry

hotel does not offer room service for dinner, and there is no laundry service on weekends, which was inconvenient

the laundry has only one wash machine and dryer.

hotel undergoing renovations. this made parking and walking difficult.

breakfast was nice but pricy. we ended up going to small family restaurants for 1/2 the price

the parking was free and the wifi was ok

the bar was lovely to have a drink at after a busy day

was spacious and clean, the bed was extremely comfortable, i really enjoyed the breakfast, the pool was lovely

great hotel, great pool

only thing i was little surprised - hotel wifi was not password protected and it was public

no pool for the kids

parking was a hussle at night and breakfast was ok.

everything! staff, location, room, breakfast.

only think i didn't like was the battled water was in the bathroom instead of the kitchenette

the room sizes especially with the little kids i had it was just perfect. felt like home.

good wifi good free breakfast ~ many choice and refill fast good free private parking

no croissant during our breakfast

breakfast, room and bed all are good stuff.

the front desk gae us the wifi password which was cut out badly - so that left us guessing at what the password

the fact that the hotel was pet friendly and had direct access to outside from main floor rooms which makes it

could not find the laundry ud83dude43

a white shirt returned unclean from laundry (didnt have time to return it because of check out)

-loved the facilities (pool, bar with live music, spesa shop, comfy bed room and

newly renovated hotel and rooms, large rooms, cleanliness, reception staff, restaurant waiters, pool, sauna,

the free parking was extremely convenient

bed where not comfortable and my skin was itching me, maybe to much chemical in the water during laundry

same breakfast no laundry

if you stay on the first floor, you have to navigate laundry carts the whole time

to have laundry washer dryer on site

better if there is a coin laundry machine as we stay long

you like you re from another planet, then you have to bring down to the reception your bag of laundry as it

kids running down hallways and it was very loud

told me ' we upgraded your room to a suite' i was wow , that's so nice , i asked does it have fireplace as my

basic shower for a king room with fireplace

free open wifi

the gym is too small.

room service was very good

lack of restaurant or bar being open although we were out so much of the time not a huge deal

their bar and restaurant not open most afternoon and evening

could have been hot water earlier in the morning, the bar could have been opened more often, bar should have

was suitable for my needs - walking distance to st catherines st & downtown area - coin-operated laundry facilities

i also had to do the laundry while staying in this hotel, for which i had to go to another building

room was well equipped it had a laundry room in it which i didn't expect

restaurant, coin laundry on-site

laundry facilities on site

changing break fast menue adding roster to the room adding laundry room

elevator was very slow and there was no elevator for the staff with the laundry carts, so it they were moving

accommodated is with an extremely early check in when they didn’t have to

me this hotel is not a family based hotel , i stayed with my two kids and because there is a bars all accrosss

wifi was terrible

there was no microwave in the room, the ac was slow and made nights uncomfortably hot, and the laundry area

also have self operated laundry machines

laundry machine was excellent service as well as we enjoyed the kiosk and restaurant services

the laundry machine can be added more.

staff was very friendly, especially to our kids and the topfloor pool kept them happy

went above and beyond our expectations - the trip was for my wife s birthday and the staff put petals on the

the experience even more: - despite being in a suite, there was surprisingly no stocked mini bar or snacks

dio, kelly, the room service staff, the doormen, the housekeeping staff

the bar was also really nice

wifi is complementary, and shower pressure is also very strong

travelling with pets -- stay here

also, we were approved a late check out because my friends is pregnant and that showed how human the team is

also took time for them to get room service tray which i also called in first thing in the morning

i was disappointed when my room service order was incorrect one night

i wish they had a spa and swimming pool

exaggerated costs for laundry, minibar and food

wish there was on site laundry service

could have picked up the laundry in the room instead of having guests haul laundry to reception.

i also placed a breakfast request for in-room service on my door the night before, as i had an early morning

we were 2 adults and 2 kids and the sofa bed was a life saver

restaurant and bar are fantastic both in the way they look and in the high quality of the food they serve

great location, restaurant / bar quality was amazing, and staff was exceptionally helpful

is beautiful, original wood paneled bar, lounge and dining room, but modern everywhere else

the view from the room. breakfast time very limited and i think no room service.

didn't like having to call room service to get a bucket of ice

also we hire laundry services, very slow service and they return it dirty

bathroom that never properly drained to housekeeping services that never appeared to doing my own laundry, there

the laundry is too small

food in the hotel bar and service in the bar area for breakfast and drinks at night

also loved the twin, high powered usb sockets at each side of the bed, the real fast and stable wifi, awesome

breakfast was 2 delicious croissants that are seated outside your door each morning

and right next door to the amazing pois penche resto and trope juice and smoothie bar what more do you need

breakfast standard continental but hood start to the day.

loved proximity to bell centre and bar george

location, spacious room, cleanliness, breakfast

facilities were excellent and they offered a laundry service that was great for us

we stayed in the family room that had a good sized queen bed and a bunk bed for our 2 adult kids

some wifi problem

with kids), but that seems like the normal way to do it in quebec

no problem with wifi

was small but comfortable, staff were friendly, great service in the bar and i enjoyed the food too - who knew

loved how i felt like a queen, with the room service and the phone calls being picked up immediately

room service was great

wish there was a pool and an airport shuttle

day; the full selection was of tea was not replaced each day; was charged for 2 items from mini bar which were

i would give it full five stars if laundry machines were available

were forced to squish in with many other people including hotel staff with a bag of smelly dirty laundry

free wifi

everything staff were great , they let me have early check in loved it

hotel needs a loading zone in front so ppl can unload suitcases and kids, etc

laundry facilities

layout, and a lot of accessibility to different services like laundry and the pool opens at 8 am and closes

great price with incredible location, clean room and comfy beds, great pool on the roof, laundry and a super

the laundry facilitiy was also a nice amenity

and there was a guest laundry

no toothbrush in the room, no room cleaning so don't recommend staying for more then 1 night, no laundry room

laundry clothes return to customer a bit hit or miss at times.

the current construction in the area near the hotel area. no swimming pool.

i'm always happy to leave a tip for room service, but when it's added automatically, and there's no room service

in the room could not be opened - in the bathroom, there was cleaning staff hair everywhere - the gym has old,

easy enough to navigate with the help of very friendly on-site staff, check-in was very quick, room service was

clean and renovated hotel. good pool, hot tub and sauna. the hotel is pet friendly.

the only thing i would comment on is that the pool closes way too early

the pool and hot tub was clean but busy

pool and hot tub were a hit for the kids

and having self service laundry facilities staff are very helpful and friendly (especially the housekeeping and

great room facilities and access to laundry

great staff. solid breakfast. very nice to have self-laundry facilities on site.

they do a very good breakfast buffet and have a guest laundry

another bad experience was the laundry service

the wifi is a bit old, it keeps dropping and i think it requires a full refresh

room service was prompt and very good

we were traveling with a pet we were in a 'pet friendly' room we were told

that they charge for wifi

wifi great and tv fabulous

laundry service

no laundry service available, we had to walk to a laundromat 10 mins away in a not nice area

the hospitality sector at the moment but this is not an excuse to not provide basic services - no laundry services

one thing that really annoyed was laundry noisy

gym is tiny and temperature was set too hot when i went.

all the employees from the front desk, doormen, maintenance people, and bar staff were welcoming and genuine

pet friendly

that said, the room service team were exceptional in their execution to fulfill our needs for dishes, extra

great decor in and out. the bar and restaurant were also very good.

the wifi did not work

hated the wifi.had to log in a million times a day

the bar was cozy

a really nice gym and sauna

pool was very old and needs updating badly. nobody working at spa center.

wish the windows opened, i wish the terrace bar was open and we weren't able to park our truck at the hotel and