an outside service for laundry and no money retention in check-in

cleanliness. the pool, sauna and gym were opened this time. we love it

the pet fee is also quite expensive for what is offered

very helpful staff, comfortable room and easy parking.

the parking lot was very icy.

room, bar and lounge

nice to play with kids but also to swim

in the bar was a bit confused but understand there had been numerous weddings that day

my kids loved the pool too

and if you wanted to use gym had to be opened by front office staff

the microwave and coffee machine were a nice bonus airport shuttle service was punctual, professional and

kids hockey tournament. elevators were playgrounds. but hey!!! i was a kid once too. haha

free parking and few shuttle if you need it

shuttle person from the airport was extremely rude and aggressive, there wasn t much food to eat

the kids thought the pool was okay to swim in

room due to laundry machines running

laundry matt was not working

i liked the convenience of having the laundry facilities so close to my room

such as the guest laundry room and gym are fantastic

everything is fine and nice. staffs are kind and have self laundry room. breakfast was fine.

needed to do our laundry especially since one of our luggage was lost

great pool, good variety at breakfast and an overall clean, modern and spacious accommodations.

everything amazing. breakfast was top notch

the rooms were very comfy. the staff very friendly and the breakfast was yummy.

we also asked for a late check out and there was no problem with that either since we were already members

however parking spaces were way too close

only thing was the wait time for the shuttle to arrive, it took me almost 45 minutes to wait, i was okay because

after check in we went to tour old montreal and during this time the kids only had light snacks

very few luggage carts. no place for kids to play

breakfast was great

laundry machine is not in service

i had an accessible room and the emergency phone in the bathroom made using the grab bar awkward

ease of access and the breakfast.

hockey team kids were a bit load in the

didn t like the way the receptionist talk to me and my kids but the other two lady was nice

laundry machine stated that it takes coins but it wasn't working

the pool is very nice and in the gym there are laundry facilities

it had grocery stores shopping area all that walking distance the breakfast was fantastic the laundry room our

at the room there is also a work desk and you can connect with wifi

i understand most guests only need wifi connection

there are great amenities, i was able to do all my laundry here- which was great after spending a week in europe

aside from that, i enjoyed using both the pool/hot tub and gym

clean hallways, room and lounge, pool and gym area

thanks for the services, the breakfast fresh and variety, quiet, they have gym, pool and also a jacuzzi so

breakfast was very good, swimming pool and gym good, room was very comfortable and quiet

i left behind a bag of dirty laundry in my room when i vacated it

there was no laundry bag

location!! free on site laundry. good restaurant

gym, spa, pool and jacuzzi also great

bed and pillows, breakfast was fabulous they catered to our dietary needs when asked

s ants in the laundry places, the rooms are loud, you hear the highway all night

we were also given a difficult time when asking for the key to do laundry

on-site laundry

the lady who cooked our eggs in the morning so helpul and lovely with our kids

friend asked if she could have some water from the kitchen/eating area at 9:45 right after the eating time was

checkin easy. room adequate. shuttle on time.

some reason with the wifi i could only receive emails but not send emails - very frustrating

at reception, had to wait a long time for a blanket for my kids and were not very helpful

every thing..friendly staff, shuttles to the airport. delicious breakfast.

parking rather expensive

put me in one of the rooms in the basement next to the laundry room

no laundry on site, pay an extra 20$ per day for parking, a little complicated to get here !

of the room , no explanation we arrived friday aug/27 /2021 they did not explained anything how laundry service

no laundry

no laundry room. i was told to walk across the street.

laundry sopeud83euddfc

there is a pool and small gym, and a client laundry room

the hilton had laundry facilities, a gorgeous rooftop pool and jacuzzi, well appointed gym, on site restaurant

kids loved bagels

airport shuttle

guest laundry is on the fifth floor

no room service

close to the airport, clean and modern with a pool and gym.

staff were efficient and welcoming, bed very comfortable and wifi excellent.

using another hotel's shuttle, therefore having to cross the busy streets, with luggage and kids

beautiful room, very spacious shuttle service and restaurant were excellent!

the same priced (actually cheaper) hotel we have got in toronto, you don't get any swimming pool, fitness room

shuttle to the airport was on time and driver was friendly and helpful

we had luggages and 2 kids to bring down and up the stairs

hotel bar always closed by 9:45 / 10:00 pm i would have enjoyed a drink but it was not

would of been a lot better if there was a laundry room.

i asked him to send room service to remove it, and he said that there was no room service

wifi was great too

parking free

hotel was the perfect location for our late arrival at the pet airport

pickup, friendly service, clean room, excellent wifi, very near the airport, at a good

the shuttle to go to the airport ud83dudc4c

proximity to the airport, shuttle, cheap parking. great recommendation for restaurant dinner!

it was very close to the airport and they offered long term parking at a very good price.

close to the airport, parking availability during our 7-day trip (very affordable), shuttle to/from airport

mostly to save $ on laundry, you are not helping the environment

no laundry

shuttle service, front desk, restaurant, laundry all very good.

easy to get to work , for my meeting , good breakfast , clean rooms , laundry , great stay

the kitchen was not closed yet, but the staff did not want to take an order because they had allready a

clean and organized well, parking and laundry and check in and out staff was really nice and

one great bonus is that the laundry service is free for all guests

24/7 coffee station, laundry, excellent breakfast experience

it had a few nice surprises like free laundry facility , the afternoon tea, gym etc

loved the free laundry!

the beds were comfortable and wifi was really fast

no room service everyday

we were able to get some food out of the kitchen though and it was quite good

very spacious clean, quiet room, wake up call, restaurant and bar on site

the dept of health needs to look into that kitchen

shuttle from trudeau airport, located relatively close to the airport, restaurant and bar on-site, server in

we needed a wake-up call on our last trip out of montreal pet airport, we were not woken up

they also let me hang out in the waiting area until the shuttle service began for the airport and asked if i

free airport shuttle - spacious and cozy rooms - helpful staff from the shuttle driver to the

the pool should have more lighting at night.

no face clothes or towels first thing in the morning and you have to wait till the laundry brings them to you

didn t accommodate me for the change to make the laundry at the hotel

large room and laundry facilities location for airport is

the atm didn t work, the halls were loud, the laundry was unavailable for two days with loads and loads of

is good, there is a coin-operated laundry room and dryer it's far from anywhere except the airport

there was a laundry sign but laundry was broken

service from airport kept us there for 40 minutes, no laundry facilities, and location requires a car if you

bed was nice. breakfast was awesome. free airport shuttle is always nice.

the rooms had a small desk, mini fridge, and wifi

breakfast and location was ok but not very good other than that everything was ok i will come back

hotel feels very new, modern and clean - friendly staff - great facilities (pool, gym, laundry room) -

pool was closed for the first 2 days of our 3 day stay and no one told us when we called in over

hotel feels very new, modern and clean - friendly staff - great facilities (pool, gym, laundry room) -

staff was amazing very helpful. quality breakfast. loved it

the breakfast was the best i ve ever had at a hotel

laundry was 4$ per load which is nuts

staff at the buffet, front desk, and the shuttle bus were all exceptional

told me what to do and fixed the issue right away, everything else went pretty smooth with the shuttle and timing

they advertise that the shuttle comes every 15 minutes to the airport

easy to get in & out of. bar was great, breakfast was delicious.

also advertised that there was a laundry room that the front desk said they did not have - the attitude of the

pool was kids friendly and they enjoyed the pool and the water slide

very welcoming and clean. my girls loved the pool and water slide so did i .

it would have been better if there is a shuttle

the room is not clean , a pizza box in closet. and the wifi network is poor.

believe the breakfast strategy is not what we expect but i also understand it s necessary to take these

was the bagged breakfast (yogurt, apple, muffin, fuit juice, bottle of water and a sugary granola bar)

breakfast was good (waffles are great)

i thought the pet fee would be a flat rate or a deposit that could be returned

no bar or restaurant at this hotel

good location ... good place ! we had a lot of fun ... pool maybe a bit too hot ...

it has a lively bar

longer quality towel for the pool

just perfect, location is great! restaurant and bar choice make it a must.

the pool the gym the breakfast the room the staff

the laundry has only one wash machine and dryer.

free wifi, guest-laundry

hotel does not offer room service for dinner, and there is no laundry service on weekends, which was inconvenient

had ordered room service with the people i travelled with

there is parking, stores, restaurants, awesome shopping mall, etc

could not find the laundry ud83dude43

a white shirt returned unclean from laundry (didnt have time to return it because of check out)

great rooms, very comfortable, very clean. great location. easy to find parking. great service!

parking was a little far away to have to carry luggage

room service was very fast!!

the room sizes especially with the little kids i had it was just perfect. felt like home.

he called a taxi and when i got to metro, big free parking lot and should ve taking my car and save money

no pool for the kids

location and the parking

nothing as we just stayed for one night. we didn't try the gym as we didn't have time.

no croissant during our breakfast

i booked 1 super queen room with 2 double bed and 1 sofabed which was perfect for my family with kids but upon

pet friendly, bed and breakfast

i love this place also because its pet friendly

internet didn t work on the wifi.

not secured wifi. found a dirty pillow.

the bar was lovely to have a drink at after a busy day

could ve had more activities like a gym or an indoor pool

easy check in, friendly staff, plenty of parking

wifi was not the best

room service, and no breakfast

top terrace restaurant and bar was great overlooking montreal landscapes, the food and service was excellent

the room service changed all our towels even though we hung them like it was instructed to do if we

the rooftop bar is exceptional never had a hotel like that

wifi didn't work, even after signing in

no laundry

we had to find a laundry mat in montreal to wash and dry all our clothes

hotel provides kitchenette which is very convenient for people to stay in longer durations

the room is huge for a family with 2 kids

has a decent gym room

same breakfast no laundry

to have laundry washer dryer on site

bed where not comfortable and my skin was itching me, maybe to much chemical in the water during laundry

better if there is a coin laundry machine as we stay long

if you stay on the first floor, you have to navigate laundry carts the whole time

free use of laundry machines, available 24 hours.

the gym and pool were great and i loved that they had guest laundry services on the 3rd floor

out of the four stand up laundry washer/dryers, two washers and one dryer were in working order, all others were

there is a self serve laundry room which is super convenient

there s a laundry too which is very helpful

of location, hotel amenities, especially laundry room, good restaurant and room service, and other conveniences

hotel cleanness near metro (6 min walk) laundry room near starbucks and pa supermarket

they had a ice machine and a coin laundry on our room floor

swimming pool was and gym service extremely good

swimming pool was and gym service extremely good

laundry stuffy- only 2 washing machines and 1 drier working

the gym was very good, and the pool looked very nice although other people were using it

i enjoyed the hotel amenities especially the gym.

found the interior design and atmosphere of the lobby and bar area a bit too cold and ultramodern

room was a great size for three adults. staff friendly and helpful. really good gym facilities

a lot of chlorine in the swimming pool

love the idea that the hotel had kitchen appliances l also like that the breakfast was included in the package

the kitchen staff even made eggs without meat for us

cleanliness, pool and overnight staff was very courteous

i was able to check in earlier. kitchenette. clean. quite. gym. breakfast included

i didn't do the breakfast thing

size room, very clean and renovated with newer bathroom, parking in front of entrance to room, newer appliances

early check in was available, we drove from nova scotia 12 hours and were exhausted but great

will wish they give more towel since they have a spa in the room

parking too tight. many big trucks.

were quite pleased with our one-night stay - it is a standard motel setup with parking in front of our door,

smelly, no ventilation, uncomfortable bed, continental breakfast only, no open kitchen, parking

of fresh towels in the spa area and very slow breakfast service ( more than an hour wait for a simple

great location. nice pool. very clean, quiet and comfortable m

renovation noise early in the morning; very outdated changing rooms for gym and swimming pools

a kitchenette with microwave,kettle and some utentils could be helpful as the restaurant are closed

you like you re from another planet, then you have to bring down to the reception your bag of laundry as it

kids running down hallways and it was very loud

told me ' we upgraded your room to a suite' i was wow , that's so nice , i asked does it have fireplace as my

basic shower for a king room with fireplace

free open wifi

the gym is too small.

room service was very good

lack of restaurant or bar being open although we were out so much of the time not a huge deal

their bar and restaurant not open most afternoon and evening

could have been hot water earlier in the morning, the bar could have been opened more often, bar should have

was suitable for my needs - walking distance to st catherines st & downtown area - coin-operated laundry facilities

i also had to do the laundry while staying in this hotel, for which i had to go to another building

room was well equipped it had a laundry room in it which i didn't expect

restaurant, coin laundry on-site

laundry facilities on site

gym is too small

when your paying that kind of money the bar fridge should be no charge

ritz carlton montreal exceeded our expectations on every aspect: personal service,accommodations,pool,spa,and

pool area was too small. would like to have seen more outdoor area.

pool is very small and the sauna was closed due to covid

facilities were excellent and they offered a laundry service that was great for us

the wifi speed is a bit slow.

do have young kids and we re a little worried on safety with bunk beds but the did fine, if we needed to switch

with kids), but that seems like the normal way to do it in quebec

no problem with wifi

gym was closed which was a little upsetting.

no pool and smoking lounge

if you are traveling with a dog, the room is also pet friendly with a dog bed and dog bowl

it felt like such a retreat, and yet they were absolutely welcoming to our kids

i wish they had a spa and swimming pool

felt like i was in france and everything was just over priced and no pool i had 2 kids and they couldn t do

i font mind paying extra for a hotel, or room service and when i get the quality of customer service i received

room great location great no swimming pool

wish there was a pool and an airport shuttle

wish the lobby and bar had more character. you cannot put anything in the mini frig.

elevator was very slow and there was no elevator for the staff with the laundry carts, so it they were moving

changing break fast menue adding roster to the room adding laundry room

the carpets were so dirty and gross i was scared to let my kids sit on the floor to put their shoes on

bring hear plugs for the family and kids if you want a good night sleep

me this hotel is not a family based hotel , i stayed with my two kids and because there is a bars all accrosss

well, situated, clean, comfortable beds and very nice bathroom. the gym is useful too.

missing swimming pool and spa room light very complicated to operate

the service was top notch, whether at the front desk or room service or the valet

no real facilities, small gym, no pool - definitely not value for money

spa was a little expensive for the services i received

breakfast standard continental but hood start to the day.

continental breakfast was just enough to satisfy my hunger early in the days

there is a good restaurant downstairs and a great bar next door

there was shampoo in the bathroom but no little bar soaps to use for the sink

the breakfast

the laundry facilitiy was also a nice amenity

great stay. clean. very pleasant and helpful staff. laundry facilties.

nice pool area and good laundry facilities

laundry facilities

there are self service for laundry, which is very helpful for a long stay

no toothbrush in the room, no room cleaning so don't recommend staying for more then 1 night, no laundry room

laundry clothes return to customer a bit hit or miss at times.

good decent wifi too, took a work zoom call with no issues

was not aware the hotel had no gym or pool

gym has decent machines

laundry machine was excellent service as well as we enjoyed the kiosk and restaurant services

the laundry machine can be added more.

also have self operated laundry machines

there was no microwave in the room, the ac was slow and made nights uncomfortably hot, and the laundry area

good wifi for office working

that they charge for wifi

room service breakfasts were not great but then we did not order very much

we were traveling with a pet we were in a 'pet friendly' room we were told

tough parking situation, only valet is available. pet fee are high

too may kids not quiet and the tv channels were very

exaggerated costs for laundry, minibar and food

could have picked up the laundry in the room instead of having guests haul laundry to reception.

wish there was on site laundry service

price could be a little bit cheaper and room service could be offered later

comfy bed, great wifi, good tv - couldn't have wished for anything more and at a great price too

guest laundry came in handy

and having self service laundry facilities staff are very helpful and friendly (especially the housekeeping and

the beds were comfortable, room was clean, laundry facilities were good, breakfast was good.

great room facilities and access to laundry

they do a very good breakfast buffet and have a guest laundry

the laundry is too small

also we hire laundry services, very slow service and they return it dirty

bathroom that never properly drained to housekeeping services that never appeared to doing my own laundry, there

the pool is large and absolutely lovely and clean

do be careful when have kids as they have refreshments and snacks in room which are not free

i would give it full five stars if laundry machines were available

were forced to squish in with many other people including hotel staff with a bag of smelly dirty laundry

bit noisy in the mornings, patchy wifi, some staff really helpful, others not so much

hotel with indoor salon, gift shop and chez cora, dry cleaner and alterations, restaurant bar on second floor,

staff are very friendly and good with kids