stained fitted sheet, it had the ironing folds still on it, but showed stains, meaning that the laundry isn't

wifi fine. nice and clean. nice and quiet.

the breakfast provided is tasty and filling to start the day and the lounge bar is a great place to chill after

fantastic staff parking was very good apart from people parking in the disabled parking places also sarah clair

fold out bed a bit small for 2 kids. not enough coffee and sugar in the room. no aircon.

bar food took a long time to arrive

staff very friendly, rooms clean, bed comfortable, shower hot, breakfast

staff, great meal choice at dinner, the room had a comfy bed, great power shower, brilliant free wifi, loads of

poor wifi connection thin walls and very noisy neighbours

plenty of free and easy parking

laundry took 2 days instead of the 8 hours stated

not like cleaner girl having push laundry up hill

perhaps we got a rubbish room (don't stay in 46), the laundry room to the right was almost always open so we

spa facilities were fab and the treatments were excellent value for money

it was peaceful and the restaurant and bar staff were excellent along with great

plenty of parking

restaurant was closed but we had an excellent bar meal at fantastic value for the money

a bit of a gym buff and chose the hotel as it was good value for money and stated it had a fitness suite

the bar meals were very good but a little on the small size.

phone for room service at 7 pm but meant to serve till 8:30 pm no service

lots of parking

bar was convenient and the room was clean staff was very nice just the problem with the parking

parking was very difficult and the multistorey car was not very well signed and takes a very long

breakfast was nice, staff friendly, location handy and plenty of parking spaces.

had an evening meal, lots of choice and you can eat in the bar area if you have your dog with you

room was noisy due to service vehicles and service traffic such as laundry trollies passing very very close to

bed, spa facilities and swimming pool were great

were not allowed to purchase just side orders in the bar with our drinks both times

i was given a noisy, cold with awful wifi in the annex as i m not a good customer (booking

wifi cut out every 10 minutes as well

of laundry left in hotel corridor floor for hours outside our room, not given wi-fi code upon check in

i arrived at 1700 and walked in through into an untidy reception area with dirty laundry stacked up

wifi was good and reliable

breakfast could be upgradef a bit...bring back the cooked breakfast

downside to our stay way wifi access, irregular service after a frustrating connection process, after phoning

the reception was full dirty laundry bags of the refuges

if i stay there again i will ask for a 3rd floor room which is not opposite a laundry room

the bar food was a good choice and varied, room was very nice and the bed was comfortable

perfectly next to everything you would need, clean rooms big rooms friendly staff plenty of parking

were onto it straight away, very helpful and great communication, the room was excellent and the breakfast

the night porter obligingly found me another room which was in much better condition - but with laundry trolleys

) to breakfast in the morning

advise you endlessly about elf n safety , don t let your dog off the lead (but pet friendly , don

setting is stunning with the lake and surrounding golf course.

lots of parking, quick check in

friendly, professional staff. lovely setting. ample parking (most of the time). quick service.

fairly priced drinks & reasonable price for a late night room service

wifi was a little weak for us as we were working and taking conference calls from the room, and we

helpful staff, convenient spacious room, well appointed bar and lounge all in an elegant building and lovely

easy parking lovely hotel with period features such as window seats in

wifi password didn't work

the noise from the kitchen extractors was incessant but silenced a touch by

one minor complaint, not sure if was due to the strong winds but very poor tv connection and wifi

lost my evening food order, when raised as an issue the kitchen had just closed so i was only offered chill as

parking is easy and safe

nothing apart from more seating in the bar area although may prove difficult

the lake house had poor, spotty wifi.

plenty of secure parking

ordered room service laftovers and plate wasn't taken away even by the cleaner the following day,

pet friendly, superb staff, amazing seting

all the laundry was very

quiet staff friendly and breakfast good !

staff, especially the housekeeping ones were lovely and even helped me work out my wifi

the staff were lovely and the breakfast is well worth it

staff on reception and in bar and kitchen couldn't have been more helpful we will most certainly stay here again

no iron in the room means you have to use their laundry service

corridor noise in the morning, our room was next to the laundry area, but that is a minor thing.

washing laundry hours shower flooding bathroom floor

washing laundry service was not

much and no big disappointment but the bar closes 9 pm but a nice pub across the way if you want a

large amounts of dirty laundry piled up in the stairwells

the wifi is advertised as

so clean and great location. excellent breakfast available also

early check in comfy bed

the hot buffet breakfast was not available but hot bacon/sausage butty, porridge, fruit, snack bar ,orange juice

linen (towels and bedding) smelt slightly vinegary - is this something they are doing at the laundry now

excellent location. great value for money. friendly staff. fantastic breakfast.

breakfast was very pleasant thanks.

room service and food generally very nice

i ordered room service and the chicken was a bit dry (and overpriced)

stiff beds unclear laundry policy lack of food delivery and/or catering services

laundry outside my window

there wasn t much access to air window was restricted also being above the laundry room i m presuming as

price convenient for my work and a gym i joined comfortable bed and clean fresh sheets staff always

good value, plenty of parking and good location off the motorway

absence of laundry no fridge no enough blankets

very friendly staff and plenty, easy, safe parking. nicely appointed rooms and very clean.

pastries could have been fresh, i prefer real double beds rather then two twin beds put together, wifi didn't

you didn t have enough staff in the evening .... had to wait 30 mins at the bar to order food

the free parking and wifi are great amenities and there is lots to do in the

on the ground floor and looking out of the window all we got to see was the depot full of dirty laundry

unless you drive it isn t the easiest to get around room- view from the room was dirty laundry, the bed side

clean laundry (bedding/towels) outside in cages open to the elements and wildlife on a rainy night

stayed before in the same room however this one was abit smaller next to a laundry room and there were things

free parking and enough for every guest i would say

the breakfast was fantastic

lunch was nice and the breakfast freshly cooked was also excellent

lovely spacious room, great breakfast which is available as room service which is very handy with a toddler

the nights i was staying my laptop would not connect to the hotel wifi

staff and we didnt mind we did have a shower to use, but would have been good to have it for the kids

laundry service very easy to use

sounded like trollies from laundry or kitchen being pushed around a lot

no on-site laundry mat.

room service was superb

clean and quiet with friendly staff. good breakfast as well. kids were happy ud83dude0a

no laundry facilities because christmas and no change of towels

housed me next to the laundry store

no laundry facilities or service at all

be better if there's a laundry in the hotel

lovely clean rooms. beds larger than singles and very comfy. breakfast fresh and beaut

like laundry bag and slip, or hairdryer, were not on the room

there is a gym and swimming pool

the pool was amazing the kids loved it.

rooms spa gym bar

we had to go back to reception then wait for the kids bed to be made

was such a let down and it s the first hotel we stopped in which didn t have pancakes for kids for breakfast

*free wifi

the gym was very small with limited weights. more equipment would ve been nice.

lovely friendly staff , nice and clean , warm and comfortable breakfast was lovely too

there was a problem with the wifi strength which o needed for a video conference

view (had a brick wall view) no laundry services no electric iron and ironing board in the

a lady staff taking laundry into a lift , rude and glared at us .

breakfast is a bargain and the rooms are

we didn t book a breakfast, we decided we wanted breakfast but we re told that the kitchen was now closed

location was good breakfast exceptional

room - the view was a blank concrete wall and hotel laundry

quirky unusual shapes of rooms,spotlessly clean,staff brilliant,we had room service,excellent value,stayed in

the gym equipment was also adequate and breakfast was filling

the bar was relaxing (a little chilly as it was a really cold evening) and served food

we opted out of room service and instead received 10 vouchers for the bar, a fair exchange for making our

didn't think it looked very nice having dirty laundry bags outside the rooms at this time being as check in

finally, the housekeeping team would leave dirty laundry, glasses and crockery piled in the corridor from the

room service not available so that caused some inconvenience having to go down to the bar and order

perfect location for the crucible. very friendly staff. lovely breakfast.

were very friendly, room was good, view was amazing, bathroom was a bit cheaply done, room service was prompt

said a/c worked well certainly nights and didnt a few others , was a bit of a mess up with our laundry where

in the early morning by noise from outside due to a laundry delivery within the hotel premises below my

others ,food at the restaurant was not upto mark, service was slow, there was a mess up with our laundry

the late check out is also very

we thought the hotel itself was worthy of 5 stars late check out is a real bonus.

shaving kit / laundry bag when we aked we were told that there was a charge for one (the shaving kit) and the

love the location and spa fab

how clean everything was, rooms, pool and gym were fantastic

however during my last stay i found out kids eat free, so there's a saving grace

the staff was so helpful breakfast was amazing and pool for kids is great

late check out time

staff, comfortable beds, clean, beautiful and comfortable furnishings downstairs in the bar and waiting areas

had a gym and rooms had lovely comfy beds

value for money, good quality food , bar staff friendly, rooms spacious and spotless

nice bar, good wifi, close to city centre

the hotel itself was clean, breakfast was nice and the room service food was amazing too

restaurant or bar, only room service with a charge

good location, clean and quiet, ev charger

i know covid effects things atm but it's a shame there is not even a small room service menu

very good choices of breakfast items, and a delicious freshly cooked fish pie for evening meal

it was nice to be proven wrong everything was great value, bar was open late but no noise issues

and rubbish hospitality i was harrased out of my room when the receptionist said i can do a late check out and

breakfast was great and our room was just what we needed.

my expectations fast early check in friendly efficient staff comfortable clean cosy room food excellent great

pet friendly

free parking. clean and surprisingly quiet. free wifi. breakfast was pretty good.

lift didnt work and wifi speed was very low

nice staff, good bar area. lovely comfortable bed , all liben clean and fresh.

the staff were helpful and friendly and the bar area was big with s nice selection of drinks

room service would have been nice, to order my food and drinks sent to my room. oh well.

aircon was not working. no fridge in room. no guest laundry.

like the multiple bags of dirty laundry scattered throughout the halls, which was there when i arrived at 10pm

ample parking available

very friendly and helpful stash and a very good breakfast

excellent food, room service and lovely bar which the dog enjoyed

i had no intention of using room service

last night. breakfast was not available ud83dude15 and was included in our stay

we had a suite and it was fantastic. room service was excellent

only room service

was nothing i didn't like from reception staff to bar staff and breakfast staff excellent stay from

there was laundry on the stair case when we arrived but not the end of the world!

was allot of laundry on the landing and it looked like they need a specific room for it

possibly do with some more parking but we managed and the shower wasn t as hot as we would normally like but

more room service options would have been helpful

complementary cakes in the room and glass of prosecco in the bar were a really nice touch which made us feel

noise early in the morning even bank holiday monday with the bin wagon and laundry

access to the pool and other facilities was a bonus

and other shops two minute drive away (which is handy given how expensive and unreliable the room service seemed

beds and very accommodating for taking the kids into the pool

lovely staff on reception and in the bar