wifi, really kind and helpful staff, nice big rooms, iron and ironing board in the room

food was exceptional and so was the service including room service.

art deco interior, very nice rooms, great location with ample parking, lovely sunday roast in the stunningly

it has great parking facilities, a bar, restaurant and conference facilities

is excellent we had a lovely stay and will definitely be returning for the races next year, the bar was

there was a laundry truck parked outside my room at about 5:30am, that disrupted my sleep a great deal

turned in laundry to get washed & was returned a black sweatsuit with bleach spots all over it

store her milk in their fridge, the travel cot was set up ready with bedding when we arrived, and laundry was

no information as to whether there was room service or how to operate the room phone!

the app to order food wasn't working the whole time i was there and there was no room service

building, very thin walls, no laundry facilities, no heating

to make matters worse, a door directly opposite our room was propped open, pumping humid laundry air directly

confusion over hotel wifi codes, which could be easily resolved by having hotel wifi name and password info

central location with free parking wifi breakfast is lovely freshly cooked

wifi a little temperamental...

a room directly across the corridor from the laundry room, staff arrived at 6

wifi was unstable in certain area of the room and phone signal (o2) was very poor but then i guess

staff messing about noisily in kitchen

huge room.great value for money. nice staff. clean. the kids were overjoyed with breakfast.

out every night i wanted a bit of peace and quiet after travelling all day, i therefore had room service for

hot and no fan or air conditioning, no laundry facilities, could not cancel room even when i booked a different

dirty laundry in corridors all night and still there in the morning

photos are of the laundry that where in the corridors when i checked in on saturday

no air con, no fan, no laundry service and expensive

breakfast would not have again. cooked food seemed not to be fresh

aircon was not working. no fridge in room. no guest laundry.

like the multiple bags of dirty laundry scattered throughout the halls, which was there when i arrived at 10pm

the bar area was modern and fresh, with a relaxing atmosphere

hotel is very dog-friendly so be careful if you have pet allergies

friendly staff, easy accessible, good value for money. pet friendly.

and the view from the window was three laundry containers so the bedding didn't appear to be being stored in

the room was at the back of the hotel overlooking what looked like a laundry or rubbish crate!!

the main payment machine was broken, had to download app to pay - wifi terrible- took 15 minutes- member of

the wifi didn t work in the rooms and the beds were hard and uncomfortable

had booked the rooms as we had been to a spa all day and then having a meal at the china rose for my hen weekend

washing laundry hours shower flooding bathroom floor

no iron in the room means you have to use their laundry service

washing laundry service was not

corridor noise in the morning, our room was next to the laundry area, but that is a minor thing.

kids do not eat free breakfast which surprised me

noise early in the morning even bank holiday monday with the bin wagon and laundry

room service and food

additional charges for pet stay

we was able to have a take away one night and take it to our rooms and room service kindly brought us plates

the swimming pool was great for the kids

relaxing bar and welcome area. convenient access to supermarket, pub and motorways

the wifi was sufficient

nice staff, good bar area. lovely comfortable bed , all liben clean and fresh.

good wifi free parking

location spacious, great staff, good parking, good shower and wifi

the ev charger could have been better lit.

the wifi was not strong, connection was bad, failures all the time

parking, a warm and welcoming environment from when you step through the door

bar and restaurants are reasonably priced, we spent a lot of time in the bar

a beautiful hotel / spa , one of the best spa s i have ever been to

if i stay there again i will ask for a 3rd floor room which is not opposite a laundry room

the reception was full dirty laundry bags of the refuges

supply a kids menu,

breakfast fine but restaurant food not so great unless i knew what to pick.

i wished i have a bath in my room as i had 3 kids with me and would of be easier using a bath instead of

wifi not the easiest to connect to

were delighted to be able to have room service for dinner and breakfast , the food was excellent

plenty of parking on site and the food was amazing reasonably priced and e excellent quality

nice touches like toys and books for kids in restaurant

small cooked breakfast

absence of laundry no fridge no enough blankets

good shower and wifi

i think wifi was abit dodgy in the room. only seemed to be good in the hotel reception/lobby

stayed previously, but i was pleasantly surprised especially when i arrived to see the adjacent bar door boarded

service at bar late on was slow with only 1 person serving however didn t wait too long

stayed before in the same room however this one was abit smaller next to a laundry room and there were things

on the ground floor and looking out of the window all we got to see was the depot full of dirty laundry

unless you drive it isn t the easiest to get around room- view from the room was dirty laundry, the bed side

clean laundry (bedding/towels) outside in cages open to the elements and wildlife on a rainy night

the wifi is really terrible at this hotel

what to expect given the rundown decor and poor cleanliness which culminated with a pile of dirty laundry bags

our room was next to bags and bags of laundry which were stacked on the floor in the corridor

big room, plenty of parking spaces, really friendly staff, bed comfy and room clean

nice bar downstairs and the food was excellent

ample free off road parking

stay was fabulous as always we have stayed several times in christmas eve just found the new bar very noisy and

being techi i can never get the wi fi n use tv or order room service yes of course i could get help

knowledgeable staff, comfortable large rooms, food superb, ample parking, clean, ideal location with easy access

ev charging

wifi was hit and miss unfortunately

ordered room service ham sandwich not edible, bread stale

better wifi and vegan breakfast options.

room service is but 24 hours and the room service menu online is not available

good location, nice bar and

con did not work - no cold air fridge didn't work wifi in hotel kept dropping out advised incorrect breakfast

lots of parking

location and staff were great, free parking.

had an evening meal, lots of choice and you can eat in the bar area if you have your dog with you

no wifi in the rooms

breakfast was nice, staff friendly, location handy and plenty of parking spaces.

of laundry left in hotel corridor floor for hours outside our room, not given wi-fi code upon check in

i arrived at 1700 and walked in through into an untidy reception area with dirty laundry stacked up

large room and bathroom. excellent bar and food. quiet at night.

parking. food & drink available.

room was very spacious comfortable clean and warm. nice bar and food area

helpful staff, convenient spacious room, well appointed bar and lounge all in an elegant building and lovely

location with plenty of parking, just be careful of the peacocks wandering about the grounds

location, easy wifi access, nice meal.

wifi worked well but we had no mobile phone coverage so problematic if you don t have whatsapp or

the curtain isn t hanging correctly, and the tv/ wifi did not work, and no one came to fix it, despite requests

dirty dishes and laundry left in the hall for at least 15 hours during my stay

good breakfast and enjoyable bar area.

not enough disabled parking spaces.

plenty of car parking, very easy to find, staff couldn't be more helpful and

wifi available as far as i could see and no obvious information available regarding how to access

no on-site laundry mat.

laundry service very easy to use

sounded like trollies from laundry or kitchen being pushed around a lot

he's not happy kids are having a bath and coming out to a cold room

a room with a spa bath this time and the jets weren t clean and/or didn t seem to work