wifi on in the rooms on the first floor and no

website misleading as there is actually no spa available to all guests, which is implied

of free parking, nice clean room, comfortably bed

service, accommodation and delicious breakfast, surrounded by beautiful countryside

evening meal menu was extensive and choice of breakfast was superb

wifi coverage - not great in our rooms

car parking surface very rough, some large puddles when wet.

wifi slow.

frustrating that the wifi reception as intermittent.

beautiful room (102) very comfortable bed easy parking

spent 2 nights there and we have never been to such a pet friendly hotel, it made our stay even better knowing

room was a nice size with plenty of space, and easy access to a unique parking place through a patio door

convenient for dog owners with direct access to outside via a patio door from your room, vehicle parking space

the bar is comfortable and nicely decorated too with a good choice of drinks

find someone parked there when returning from trip out, to be told its probably someone playing golf

free wifi

as a lone female i often have room service however in the gibside i choose to eat in the bar because of the

room service no extra charge

and requesting, although it is not available during the night i found it scary going through the kitchen area

the bar / lounge is great and, although there are a number of pubs and restaurants in the village of

.everything except the breakfast

we would have preferred to have a proper breakfast rather than the 'grab and go' breakfast

parking rooms bath in room

99 for a school kids pack up lunch (small carton of juice, apple, cereal bar and a muffin)

warm, hot water, free wifi that worked much better than premier inn wi-fi when i stay in their current hotels

to bed there were no pillowcases provided and no towels available for the leisure club due to a laundry problem

the location the inside of the hotel rooms well laid bed , clean linens and laundry bags

i hate to think of all the wasteful laundry that will be needed

wi fi only free in reception or bar ( should not need to pay for wifi these days )

nice bar

friendly staff, clean, decent equipment in the gym

the property is fantastic clean tidy lots of car parking

room service order was cold

our room was big and the sofa bed was perfect for kids. tasty breakfast

staff are great and even gave the kids the time of day

only on street parking, but it wasn't a problem.

our breakfast in the morning was also first class

bar food exceptional

lots of parking available. food was excellent and staff very helpful. definitely recommend.

bar and dining area

an early morning bumming noise like laundry machinery.

the beds were comfortable and all laundry and towels were like new

too hot in the room and the laundry underneath us made a lot of noise during the night

breakfast good plenty of choice especially for kids, great parking, in the middle of everything fab place will

cleanliness friendliness of the staff and the quality of the breakfast and options

quiet clean and safe. good parking.

however after that night we had to move into a twin room which had a weak wifi signal

parking available comfortable bed good breakfast friendly staff excellent price

make the parking a bit clearer

it was quiet clean comfortable. good parking

bed was ok to sleep and they allowed early check in and later check out

location, not walking distance but really convenient location & easy parking etc

went into the bar and everyone was friendly

free parking in a secure area next to the pub

lovely stay lovely bar lovely people, really nice for a nice little get away!

nice pool and facilities for the kids, including a small playground

loved the breakfast. good variety, hot and delicious

room lovely. staff helpful, friendly. easy parking . no issues with room or restaurant

room was ok. good wifi. friendly staff on reception. comfortable bed - slept really well!

the hotel was very clean. the facilities were good ie pool and gym facility

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

would have loved laundry facilities but that s me just grasping at straws. it s excellent

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

laundry shot was quite near our room which made a bit of noise

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

staff and laundry

no menu in room and room service a little slow

access to the swimming pool and gym facilities

location was excellent and the staff were pleasant and helpful. spa facilities were good too.

great staff and rooms very clean . gym and pool are very good as well.

nowhere to wash clothes. no public laundry.

we must of went up and down the multi storey carpark trying to find a space not good with 2 kids in the car,we

rooms were perfect along with the breakfast ! 54 for 2 adults and 2 kids fantastic value

there's nothing to fault at all apart from the kids said the pull out sofa bed was not comfortable and you

the staff were amazing and so good with the kids and very patient. the rooms were very clean.

i never found the gym ...does it exist

late check out was bonus and well received

good wifi

personal delivery of breakfast by one of the lovely team

room service excellent service

no way of getting the air i needed and it felt a bit stuffy for me also we were going to use the laundry service

didn't have brilliant success with the wifi

rooms are clean and comfortable good wifi

room service was quick and the food was lovely

restaurant which you can have for room service

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

they had same day laundry service

met my needs very helpful staff complimentary late check out

at there was much less choice for breakfast i missed the fresh fruit salad and i have strawberry allergy so

breakfast - fresh waffles machines made the kids delighted

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

found several items missing, such as the safe, iron and laundry requests

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

staff and laundry

great breakfast room service

free wifi

wifi password didn't work and staff didn't know why

very good staff! i got a early check in!

the pool and spa and gym was very organised

gym wasn't as good as i expected

the gym and spa facilities were amazing - all staff were very friendly.

swimming pool facility was good but found it to be a bit small and busy but pool size was reduced due to a

nice place to stay, with pool, gym, sauna and many more

probably is from the laundry but it s not pleasant

would have liked a laundry service

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

on 10th floor, although smallish, overlooked the quayside, the breakfast was all we needed and fresh, the location

chavy types at the bar screaming kids in the bar

lovely breakfast, staff were all attentive throughout my stay. location was ideal.

closing at 10pm and extremely limited room service (choice of 3 sandwiches only

quiet and good wifi

room looked onto laundry trollies

room was lovely and bright overlooking the golf course

upon arrival was very friendly, facilities were excellent, staff member young guy on reception in spa /pool didn

enjoyed breakfast especially the poached eggs.very helpful staff.lovely setting

lovely modern room great gym for hotel pool and sauna work food amazing

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

breakfast was lovely

internet/wifi speed wasn t fantastic but it was decent.

r a fee of only 20)

gym on site

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

laundry dotted around the hotel as we were going to our room didn t make a first good impression

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

room service staff could do enough for

pet friendly which is great as many hotels are not

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

free late check out.

to pay an extra 10 for fake rose petals think the price should be lowered or buy real ones

such a convenient location and the spa was really handy too

like piles of dirty laundry and pillows in corridor when arriving

no self laundry facility.

delivery & pick-up of hotel laundry in the hotel car park at 6

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

room service ended at 10 pm

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

the laundry service was good

room with lovely fresh laundry

no laundry bag in the room, and only one shortbread on the tea tray

this hotel has a tiny gym which is nevertheless well equipped - with treadmills, a cross trainer, an exercise

there is laundry facilities

staff were helpful and friendly and having a laundry room helped with 3 young children

laundry , storage everything available, breakfast at cheaper price, if not included

free laundry

very good transportation nearby free laundry

dirt laundry piled up on floor next lifts on arrival and leaving

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

woken up early by their laundry deliveries and loading

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

the bathroom had inadequate laundry supplies and we arrived to find only half a toilet roll

- no shampoo in room, could not adjust room temperature, inconsistent messages from staff about laundry pick-up

from the main desk to the bar and restaurant the gentman and lady who set my ipad up for me also our upgraded

guests were sniffy when the kids were loud playing in the pool but that's to be expected with older swimmers

children are allowed in the pool would have been useful as it was not a relaxing environment with kids

staff couldn t have been more helpful with check in/check out, room service etc

the bar was a lovely place to sit and it had outside space which would have been great if we d had

likely going to come back for a night or few to experience the rooms and get a break from the kids

boom the bistro in advance to get your meal everything is covid safe from qr codes for bar room service, menus

the courtyard for pre dinner drinks and bar are was very comfy

location and beautiful view. song birds right outside window. laundry service.

large room, everything clean, attentive staff, laundry service and delicious breakfast!

they also provide laundry service

laundry service was provided upon

bed was very comfy, wifi was good, service was great, parking outside the hotel

fast wifi

fab location five mins from centre. citypubhotel bar and staff fab also .

there was a kitchen area with a fridge, which was very useful

great location, very good wifi and great hot water

there was a king bed, single bed, and kitchenette

modern, lovely location. the kitchen/ living area and bathroom were spacious and fantastic!

the kitchen had everything you could need to cook with

spacious rooms, a very modern kitchen with everything required for self catering

the kitchen had utensils and the wifi was easy to connect to

the open plan lounge and kitchen ideal for a few pre drinks before a night

on day four we discovered the hotel does not have a self-service laundry and there is no public self-laundry

really a problem, but i was amused that the slip i filled out for the laundry service didn t seem to recognize

room at the back turned out to be above the hotel s laundry facility which went on all through the night

choice of cooked breakfast on top of buffet continental selection

in the room which leads to all information that usually would have been given at the hotel ie room service menu

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

asked for early check in at time of booking which wasn t available, parking is limited and our room has

breakfast was very limited for kids

the area is absolutely not suitable for kids with the pubs and clubs within such close proximity- each time

'overnight' noise from the 'laundry room' could have been suspended for a few hours in order that i could get

it, at that point i noticed an extractor fan above the space, not sure if this was where the laundry was done

dene is walk away its comfy clean a bit maze to find reception but bar has door to reception carpets are nice

careful when parking round the back of the hotel

before to be given a handful and told that as we only arrived the day before we would not get room service which

to pay by card instead after this we then got our room key to go into a room with a view of the laundry and a

were awoken really early in the morning with the sound of the laundry trolleys being wheeled right outside of

it was full of young kids - even in the jacuzzi which wasn’t allowed but no one challenged the large

the spa in fantastic!

there were several ev charging points available