had a room next to ice machine, laundry and elevator

the ice machines and half the laundry machines said out of order

they always had a sign saying they were in the laundry room (again, not that many people were there)

the hotel laundry was easy to use and the hotel has supplies you can purchase to use

really appreciated the laundry, and breakfast was good

the breakfast and guest laundry

no guest laundry facility on-site

stones around the pool were wet and extremely slippery. a bit of a danger to me.

pool was great, staff, and breakfast

breakfast was hot and delicious

stay, kids kept knocking on our door, of the third-floor had loud music all at the front desk was very

kids had a blast for our staycation

pool, hot tub, and breakfast buffet

from was a tad small. parking lot was at times cramped.

parking lot was lit up superbly in the evenings and quick and easy off the highway

the pool was small but a great place

did not use pool this visit

pool and hot tub

room on third floor {which opens to back parking lot} was a little noisy with door opening frequently until 1

very pet friendly. good breakfast. modern spacious room. easy access to highways

no laundry bag

were very nice laundry room was nice to have , especially during a longer road trip , it is nice to be able to

getting access to wifi was a horrible process- you have to call 1800 number and go through each device

pool, breakfast and gym were averagely good

was put in the room as far away from the handicap parking as possible

i had to walk around piles of laundry on the floor when i left

no room service

could not open curtains to get any light because of the constant people walking and parking eye level with our

i stayed in the terrace level room with a view of the parking lot and nothing else

little parking in front and no access door in back with majority of parking

laundry was free, but had only one machine and it was already in use while two big laundry baskets

the laundry room had no locks

very loud noise of laundry machine or heater. cannot go to sleep

room was booked for 2 adults and 2 kids, but only 3 big towels were provided in the room, and only 1 small bottle

we stayed here many times when the kids were young from twenty through ten years ago

no laundry facilities on property

breakfast bar was very nice. waffle bar, fresh orange juice.

it was old. i booked it for the dining room and bar and they were closed

i found a snicker bar next to air conditioner, smudges on mirror and broken tiny pieces of glass outside bathroom

pet friendly so the next time we stay we may bring our dog along

clean and free breakfast

pool and hot tub being open were nice

the staff, the breakfast and just the overall stay, it has to be stated as wonderful!

pool water didn't seem clear which stopped us from using it for fear of bacteria, others were using

location, room was clean and quiet. i am currently disabled, parking spots were good.

specious room. elevator. free parking

the dunkin in the parking lot was a plus

wifi good too

were no trays to take breakfast back to the room

the breakfast was really good with a great variety of choices although the property didn't have a

free parking, nice restaurant, good food, friendly service

location is tops. bed is comfortable. room sizes good. room coffee v good. gym is v good.

look forward to the spa unfortunately they were booked

lovely bar area.

was difficult to access room service

the staff was very friendly and i liked the on-site laundry.

the breakfast was adequate and there's a laundry room which was handy.

this morning when i checked out, 2 housekeepers were hauling a large bin of laundry up the stairs, clearly

nice motel. easy parking, very clean. good breakfast and friendly staff

options very less didn t even have a hot chocolate for kids beds were not comfortable at

fact that i paid full price and was not notified that the pool is closed for a few months and no laundry on site

pool and hot tub were nice

and received handicapped room, good wifi, good breakfast, excellent location right off 90, good sized

ample parking available

nice pool and hot tub

welcoming and helpful staff; on-site guest laundry; tasty and varied breakfasts; very clean room with plenty of

luckily it was for little kids but wow the frame was so bent up it shouldn't have been listed as a sofa bed

very nice, kids enjoyed pool and hot tub, breakfast was good!

the rooms are spacious and the kitchen is perfect.

the kitchen.

clean rooms, fair price, very good breakfast.

' the pool and fitness centers were open

another sign that if you choose early check in or out, the hotel will charge you by the hour

good selection at breakfast. wifi worked well. reasonable rates.

step over from the parking lot needed a railing

they had a laundry room which we need

was over the laundry, which was in use at 7 am

self-service laundry and a small fitness center available

nice to have laundry, don't usually need it, but this time we did

breakfast, free parking, helpful front desk staff, laundry room $1

for example, we thought we could do laundry ( we were cycling the erie canal so needed to do that

info is only in a welcome email (goodies price list) some you need to ask the staff (how to do laundry)

otherwise, great location, convenient parking, unique experience

the lovely space and kitchen to get your cooking on the hot tub to relax ud83dudc95

a sign saying which door to use would've also been nice, as we tried the door closest to the parking lot first

close to food places and target. easy parking lot

pet fee for one night at $75 was more than i expected and i don't remember seeing it on their page

breakfast super friendly staff

no hot breakfast served. no use of pool

friendly, quiet, great value, pet-friendly, convenient to shopping and dining, plentiful free breakfast

beautiful bar on the roof and great restaurant in the lobby

room was very clean and good size, bar and restaurant were quite good, and the location was perfect for walking

great gym with well maintained equipment and rowing machine.

the spa wasn t up and running

is somewhat at the mercy of the fancy restaurant and limited room service

free parking

staff was great from check in to coffee/ bar

clean comfortable hotel with convenient parking and friendly staff.

modern, comfy bed, bar in lobby

fast easy early check in.

blonde hair so that was pretty gross again, for the price paid i would expect to have working wifi

the only issue was fireplace not staying lit

free parking

the front desk person was very nice and got me a cup of coffee from the pot they have in the kitchen for the

food, gaming locations) -positive customer experience with all staff interactions -delicious room service

the coin-operated laundry and dryer machines are new and clean

laundry machine broken - ran out of detergent - ran out of quarters at the office - not too clean

the staff was friendly, the room was comfortable and the kitchen had everything we needed.

excellent aromatic soaps/ provided paper towels/ dish soap for kitchen

the air worked great and so did the wifi

when traveling with small kids, it was hard to explain why it smelled like skunk when they asked what the

we even used the pool

the friendly staff! rooms were clean and comfortable! kids enjoyed the pool!

pool was a bit too cold

the pool wasn t open on this stay

did not like that the pool was not open

another question about an ingredient she started yelling to the point we had to take our young kids and leave

wifi was relyable

caused the pool to be closed for the first 2 days and the lobby level/check in was a bit mixed up

at the check in counter, awesome and so welcoming, christian and alika at the terrace bar

common areas, hallways, elevator, entrance/exit doors and laundry room need constant cleaning/disinfectant,

the laundry room was also messy

and the laundry room is decent

room needs a good clean-up, and laundry people make sure the towels are clean

the cost to was clothes and didn't have change machine to get coins to use for laundry

breakfast! and laundry services.

everything was fine though laundry long walk from guest room with bags of laundry

room was right across from guest laundry so no privacy and large group congregated there at 1 am

permitted early check in. 6th floor head maid nice.

absolutely loved the bar staff

pool, room and gym facility were clean and comfortable

the wifi signal was poor.

the food offered in room service is not that good.

parking lot need some help after winter potholes but nothing horrible.

free laundry

on-site laundry- clean, tidy, just be sure to look carefully at the machines as they somewhat look

having a complimentary laundry was really appreciated

love being able to do laundry while working out

workout room hours were very limited and was in the same room as the laundry room thus making the room extra

the pool and throwing up in the garbage can guess we re using used dirty pool towels out of the laundry hamper

breakfast was great the kids enjoyed

they let their kids run up and down the halls and make noise and think nothing of it

friendliness of staff and amenities (pool and gym)

breakfast was great compared to others. staff was amazing and friendly.

i needed quarters for laundry and the hotel had zero (isn't this something you could prepare for, just to be

the room was next to the pool and laundry area we didn't hear any noise.

the self serve laundry room didn't wash my clothes

upon arrival in that room, there was dirty laundry hanging from the shower pipe, so, upon notifying the front

room we were assigned to you was dirty in the bathroom, tv didn't work, laundry room with loud music was next

in college town, cleanliness, facilities (good laundry- you can treat your college student to a couple of loads

wifi was suuuuuuuuper slow

parking is between building, so it almost feels like you drive into a courtyard

we didn't use the pool or gym so i can't comment on

it would have been nice to have a hot tub with the pool, but the pool was awesome and clean

apparently they were still in the laundry

guest laundry was much appreciated

included in the price of the room was breakfast (basic hotel fare), wifi, microwave and refrigerator

the room was on the smaller size. breakfast selection was rather basic but ok to start the day.

my son mentioned some of the gym equipment/exercises machines were out not working

facility, nice pool, highest-end life fitness machines in the gym, and a breakfast that was swoon-worthy

staff was very friendly, and the breakfast was great with service

parking

times for work i am a nurse traveler to rochester area i love the location to the hospital the parking available

wifi access good and sufficient bandwidth considering the teen in the room with me

washer and dryer (filter) cleanliness issues in the laundry room?

the towels were obviously washed but they need to do something to reduce static cling in the laundry, or

free guest laundry was clean and incredibly handy

free laundry facilities

laundry can be done on site, which is amazing and free

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

great stay - would recommend for families with young kids!

ambience and breakfast are awesome

breakfast and reception were awesome above what we have gotten at other locations

i booked the hotel for this reason, to enjoy the pool with my kids and i couldn't

when i went down to get breakfast the employees were in the laundry room bitching up a storm about something

laundry bag missing from room but front desk gave us one. very minor issue.

the pool was nice but a bit too chilly for me

ample, convenient parking

parking lot was full.

not order room service due to expensive pricing, especially breakfast menu

pool could be bigger. for the number of guests you host, it's too small.

even on a rainy day, there was a ton of games to play in the library bar and enjoy a delicious cocktail

the breakfast was wonderful and the facilities were well designed and appointed.

facilities were very comfortable (although our room faced the front parking lot

pool was good amenity

the location, the view, the rooms, the bar staff were personable, friendly, and helpful!

and facility was beautiful, service was terrible at bar, even when slow it took 15 minutes to be acknowledged

exceptionally large room. beautiful bathroom. great gym. nice staff. wonderful location

also, i would have expected 24 hour room service for the price of the hotel

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree so that was

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree

parking on rocked ground' not paved.

back parking area was not paved but they moved us to a front room which was better for us

needs to pave the parking lot, also bathroom floor behind door was dusty and had hair on floor, stayed in room

parking in the back

the free breakfast was lackluster

laundry and they hold your luggage for up to 24 hours after checkout which is very

one laundry lady she good help

this place made me and my husband take sheets and take them to the laundry mat and clean them and bring them

a whole family of five who appeared to be living there coming down the stairs with a huge this of laundry

they do have vending machine and a laundry site able for use

i was told the laundry had not been done

the laundry room sucks

we weren t in the main building but the boom-boom from the bar we heard till about 2:00

the free wifi did not work

wifi was free though unsecured, and enough outlets for our needs

the pool was heated, the gym was clean, and the laundry facilities were readily available for use

having to do laundry outside the roon

our room was clean and the kitchen made us feel at home

it is a very nice hotel, our kitchen had all the basics needed to prep a simple meal in room

parking was challenging at times

the last day there i went in the jacuzzi changed clothes and wanted to wash my laundry plus wet bathing suit

loved the breakfast and accessto pool. front desk staff helpful when needing the laundry.

laundry machines was only $1 to use, and they provided complimentary detergent

the pool was open, the hot tub was closed our first day, but was fixed by the 2nd day

noises let kids run up and down halls on multiple floors sounded so loud

alarm woke us up on sunday morning (smoke was detected in the laundry room but the alarm was rung by the fire

was great and really appreciated that the hotel was pet-friendly

there was kids running up and down the hallway at night and banging on the doors

there was kids running up and down the hallway at night and banging on the doors

enjoyed the breakfast the pool had a lot of kids so we couldn t enjoy the hot tub even though it was after

the parking lot party's that went on all day with drunk people walking in and out of the hotel.

breakfast was great and it was quite and my kids enjoyed playing with other families at the

the customer service was great. the room was very clean. the breakfast was good.

pool, room size, kitchen, cool ac! very clean and no smells.

everything. especially the pool/hot tub. and the basketball court

cleaning staff very helpful and polite. the laundry room was very nice.

the is a laundry room and price is great

i asked if i could have an extra blanket and was told no it's laundry day

be nice to have tv in laundry room

would recommend this hotel but would recommend staying away from room 115 as it was adjecent to laundry room

one does not have free laundry like the other home2 suites in the rochester area

it offers many amenities: gym, pool, laundry facilities, fire pit , grilling area and awesome breakfasts every

beds were hard and the kids were terribly loud

breakfast could of had more variety

carpets are very dirty

in which she finally gave me a laundry bag

clean, modern, safe, plenty of parking even when busy

too many kids in the hot tub, we couldn't enjoy or relax at all!!

was told no kids meals but after realizing there was a qr code to use it clearly says 5

too many kids in the hot tub, we couldn't enjoy or relax at all!!

my husband was in the hospital and needed a place to sleep and do laundry

they helped me figure out the laundry room

friendly staff, pet friendly, great continental breakfast. very clean.

staff, room was clean and cozy, pet friendly

nice and comfortable room, easy parking