were given a key fob with no key, the receptionist moved us to a room next to the laundry cupboard where the

why are the fire doors wedged open by laundry bags

the room documentation was out of date re the wifi details, the current details i found taped to a wall in

fabulous breakfast

it s convenient and includes breakfast and parking

room need to have more options like iron box, cheaper options for laundry and a small fridge

laundry and room service facilities are available on request

would be lovely to have bags available in the room to store used/dirty laundry before returning to my travel

iron in room and laundry service is offsite so just to have an outfit ironed would have taken 2 days

they also lost some of our clothes for the laundry and it wasn t until the last day that they could locate

modern & clean, cooking facilities, laundry facilities, gym.

a self-service laundry room

mini kitchen, laundry, pool table and amazing

due to the laundry service too

to station; friendly, helpful staff; good breakfast; laundry facilities; comfortable

ridiculously thin walls. got about 2 hours sleep. think i was near a laundry room or something.

wifi was great

hidden charges for pet, not stated on website that it s 15 per night for a small dog

got early check in, helpful staff

pet friendly is amazing!

laundry everywhere, door to laundry open, and all over the floor downstairs near reception, piles

laundry was scattered down stairs

the wifi also went off air midway through a business call that i was making

bar prices, well, hotel bar prices are always a bit over the top, i think

the room was clean, and wifi, tv and kettle worked fine

the room seemed to be next to the laundry cupboard and so we heard the house keepers going in and out collecting

early morning noise from bins being emptied and laundry, not good on a sunday

30 we were woken by lorries either collecting empty bottles or delivering hotel laundry or supplies in trolleys

from our first room as it was by some sort of ventilation system which was extremely laundry

room were above the hotel laundry and as such a constant noise from machines disrturbed sleep no fridge in the

i was unable to sleep all night as staff were doing laundry with machines on till the early hours (in an adjacent

wifi was not working on the day of my arrival

the spa room

they had a lovely bar which was an added bonus

hoping to book a spa room in october

also being woken at 6am by your laundry service has definitely put us off using you establishment again also

breakfast very poor room was noisy because of traffic, and laundry delivery at 04.30am

laundry was still being delivered at 3 in the afternoon, tieing up the only lift

also the lift , i lift for the whole hotel and staff doing laundry etc

late check out option

loud laundry collection at 5am directly below my room.

laundry service was very bad

members at front desk very helpful with advice on where to eat and location of place to do our laundry

do with bottled water being left in the room (although you can get this from the bar at a charge) or the tap in

good breakfast,, good clean air-airconditoned room.

wifi was desappearring all the time- couldn't do my work properly

also no mention of wifi or how to get on it

i didn't have breakfast but had a drink at the bar in the evening and the quality and service was fab

lovely hotel i had a sea view with a spa bath was perfect.

i would advise to book your spa treatments ahead of your stay as it was very booked up so i was very lucky to

having to wait for clean ones as chambermaid said they were waiting on the laundry

room, common areas are very well kept, the facilities are nice and it is simple to book swimming pool

the hotel facilities were great, we enjoyed the swimming pool, jaccuzi, sauna and steam room

was really good but didn't know there would be a toddler swim session which closed half the pool

location, really good breakfast, staff were super friendly, parking is easy and you get a discounted rate for

when we arrived there was dirty laundry piled up outside our room door and used crockery.

we didn't like was having to leave haha and maybe they should open both bars when people are arriving as we just

wifi was poor.

keen on the bar, we were surprised that such a large hotel only had one bar which was also a public bar

not a hotel if you have pet hair allergy

lack of safety as fire escape was full of towels and laundry

there was consistently bags of laundry spread across landings and outside bedroom doors mailing it difficult

lack of safety as fire escape was full of towels and laundry

also we saw too much of the underbelly of the hotel, bags of laundry over where, open crew only rooms etc

early check in requested and provided

then at 7am your laundry truck was right below our window - staff were wheeling bins over a corrugated ramps

kids in the restaurant, maybe a one off, but not what i was after on anniversary meal, easpecially

our first night away without kids since pre-covid

for breakfast x 2 in advance but wish i hadn't as kids breakfast is half price at the hotel

the bar manager made my husband a bespoke cocktail he requested

hotel is frankly depressing, with wallpaper peeling off the wall and having to pass through dirty laundry

the room itself was disappointing- the room was left dirty/dusty with the previous guests dirty laundry in the

this is out of the hotels hands unfortunately but if you have kids or are a light sleeper it'll put you off

lovely buffet breakfast and always a great room to

the hotel bar areas, lounges and communal pool table area are really open and relaxing and great places to meet

did you ask for a laundry bag and a price list

welcome. friendly atmosphere. swimming pool

spa was incredible to wind down after a long day

wasn't a fan of the restaurant or room service menu

no crisps or bar snacks available which is bit weird when the kids want some crisps or peanuts.

especially the 5am woke up call from the laundry lorry crashing around outside the window for an hour

wet and had sticky slippery floors and was quite smelly as staff use them to transport bins and laundry

i'm not sure if it's the hotel laundry room but there was what sounded like a tumble drier next to my head that

there is a stench of damp as you walk in - realistically this is because of bags of laundry left at the foot

leisure spa is great, food amazing

the other night woke us up throwing a some kind of shipment--like a large round laundry packs--at 4 in the

cleaners were in the hallways hoovering, but the room had dirty laundry

exceptionally clean, polite staff, close to town, quiet location, free wifi and landline

kids found the sloping floors funny, but embraced the hills of brighton by the end of the trip.

on site met with owner and as i booked through trivago i booked for my two kids who are 2 and 3 and the room

wifi wasn't great and struggled to set up the apple tv

enjoyed the walkability, breakfast and wifi service

i do think for the money they could have refreshed the tea bags on room service, but i m sure they would have

loved the dyson vertical fan and the electric fireplace with log burning effect

maria & megan (reception, bar & restaurant, checking in/out), along with iliana housekeeping deliver above and

the room was clean and the bathroom immaculate and free wifi is always most welcome

the service was amazing. the food in the bar was delicious and the room was beautiful.

controls didn t work - room cold n wifi password in guidance notes in room weren t correct so no wifi

was very clean and the room was very cozy, the people working down at the bar were nice as well and let us eat

mattresses were a little hard. would ve liked some details on wifi.

laundry in the corridor

wifi signal

were lovely with the kids and very helpful

staff were excellent friendly & helpfull food was superb hotel was easy to find & free parking will be going

i could imagine people travelling with kids could find it tricky

full meals and bar meals may be eaten in the olive lounge, although the tables are a bit low for the former

staff were helpful and friendly. hotel was in a nice location, good parking,

carpet wasn t hoovered well from a previous stay, rose petals and hair pins on the floor but wasn

lovely setting g and friendly. free parking

best music in bar and restaurant. big parking area in front of hotel. no noise from the street

wifi and parking were good. breakfast staff were pleasant.

nice room in a quiet location, plenty of parking

easy to get to and plenty of parking

location excellent. parking super easy. breakfast was enough but could have been slightly better

room cleaning free parking great staff

check-in, check-out, help with laundry (i was late but they made it work) and changing my booking were all

i had a room service meal and it was brilliant, nicely served on a tray with two people coming to deliver

partially sighted and has a broken leg, they went above and beyond to accomadate us, we only had breakfast but

the staff were very welcoming and room service very good

biggest disappointment was the quality of the free wifi

30 am possibly a laundry room restaurant menu limited for large hotel and hours of opening very short bar only

the wifi system annoying to have to keep joining.

also you allowed dogs in the hotel which i feel is unhygienic (we have kept pet dogs for years-not anti dogs)

free wifi was not very good

wifi network was very poor, i had to use my data from my mobile to get things done

laundry truck at 6am was noisy and woke us up

woken up by laundry collection. not enough shower gel/shampoo.

pet friendly they should make it clear on arrival where the pet is welcome to go

plenty of safe parking

ate in the bar one evening and had room service the other

friendly and big thanks to issizy hope i ve got that right who showed us round and did evening bar service

a gem of a place to stay - best of all was the friendly vibe - after a long drive a pint in the bar was required

breakfast was very good and always freshly cooked

our room was clean and quiet, and the wifi was good

breakfast more than adequate. parking was readily available in the area provided..

we were offered a table in the bar but that is a small room with round pub tables so that wouldn't have worked

lovely outdoor hot tub and pool with views over the sussex countryside

it was not explained that the kids dinner was not included in the package

wifi didn't work and tv reception is very poor

delicious breakfast and bar menu excellent