the pool and spa area is in need of renovation - i believe these are already planned for future

welcome pack would be good also with butter marmalade etc and info on the hotel and times of pool gym opening

couldn t get hot water in shower walls very thin no generic wifi for tv. no breakfast included

it was a shame the spa was undergoing renovation but that didn't ruin the trip.

was first class for breakfast, evening meal we had was the early dinner 3 course with house wine, great value

doggy friendly with a pet bed bowls and a treat for my fur baby

wifi terrible connection, and netflix didn t work on tv

log fire and leather sofas to sink into in the bar area

evening meal menu was extensive and choice of breakfast was superb

it was my birthday and the staff arranged flowers, drinks, a picnic basket and rose petals on the bed

bar and dining area

parking for the motorbike

there is a little parking but isnt guarenteed particularly if the pub is busy.

excellent value for money, a great venue if you have pet dogs. friendly staff very accommodating

only on street parking, but it wasn't a problem.

windows in room would not close properly, could hear music from wedding, room outdated, room service food

the pet elephants above us

ground floor room with patio doors leading to own parking space was outstanding

am aware of high standard of hotel ,comfortable seating in bar area ,clean carpark and tidy golf course nearbye

area is well set out and the food was very nice good portion sizes nicely presented the bar / lounge area was

wifi coverage - not great in our rooms

of table chairs in room - restaurant was fully booked so we had to have room service but there was nowhere for

staff friendly - accommodated a late check out and were very helpful

only complaint was the room was far too hot and the light from outside as our room backed onto a kitchen

friendly staff. ample parking. great breakfast choices and quality of food served.

brilliant staff both on reception and in the bar :)

for room service were very limited which was an inconvenience as i had to stay alone with our dog as he

the bathroom is better than other local hotels i looked at and the options for room service would have been

love the fact it's pet friendly x

the bar / lounge is great and, although there are a number of pubs and restaurants in the village of

to bed there were no pillowcases provided and no towels available for the leisure club due to a laundry problem

i hate to think of all the wasteful laundry that will be needed

the location the inside of the hotel rooms well laid bed , clean linens and laundry bags

outstanding its right near some great shops the metro center and of course newcastle the pool and gym and sauna

drinks/ bar selection cheaper room service more on the menu

the beds were comfortable and all laundry and towels were like new

too hot in the room and the laundry underneath us made a lot of noise during the night

an early morning bumming noise like laundry machinery.

that there was no slot machine at the bar but that was also probably for the best haha

what we needed, rooms was very clean and comfortable, breakfast was really good plenty of choice, kids had some

close to the river and the metro shopping center, parking was easy as was the address to find and to drive to

make the parking a bit clearer

wifi was shocking cleanliness was poor

the only thing i didn't like was the fact that the breakfast didn't include a hash brown and the wifi wasn't

parking places are available and included in the price

99 for a school kids pack up lunch (small carton of juice, apple, cereal bar and a muffin)

lot of parking spaces, even during busy season

kids loved being able to see the angel from the

parking - more than enough location - close to city and a1 staff - are amazing and always there is

nice hotel . very quiet. lovely reception. only wish they did a hot breakfast

price. staff. location. parking.

breakfast was great, staff friendly parking available bed room was spacious and so was bathroom very bright

close to where i wanted to be free parking a bonus

wifi signal was poor

lost count of how many times i went to the bar for a glass of ice water room was clean and comfy wifi was amazing

seeing laundry being brought in thru the main doors in the morning

with the atmosphere, staff, easy check-in, lovely spacious room (even though standard), cool bar with bi-folding

we ordered room service - the sticky toffee pudding was to die for

no information in room with details of phones, wifi or how to use tv

wifi was very slow.

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

laundry shot was quite near our room which made a bit of noise

would have loved laundry facilities but that s me just grasping at straws. it s excellent

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

while there is wifi on the property and that was great

the setting of the hotel is magnificent, the grounds are tremendous and the golf course outstanding

bad wifi signal...

we enjoyed breakfast in the morning in the room, had 2 rounds on the driving range and really relaxed in the

friendly staff, pleasant surroundings and rooms, good food, easy parking

nowhere to wash clothes. no public laundry.

free wifi

we must of went up and down the multi storey carpark trying to find a space not good with 2 kids in the car,we

was a little cold in the bar area but i think the heating might have been on the blink as there were oiled

early check in - this was very accommodating

staff and laundry

comfy bed, good gym , very clean, happy staff.

gym and pool facilities. staff extremely friendly and helpful.

of the staff didn't understand why either) it was on the 6th floor, in a room that didn't have a kitchen, so

early check in was a bonus

staff and laundry

i then went up to my room and ordered room service, and i was genuinely blown away by the value for money

we had room service

:) wasn't a fan of the traditional english breakfast once i received it but was still worth the money as there

the breakfast is good with a lot of options (there is a buffet and a menu)

laundry dotted around the hotel as we were going to our room didn t make a first good impression

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

upgraded room. very spacious and cozy. warm heating system. with kitchen.

room service was overpriced and food was not that great so would choose to eat out if re-booking

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

they had same day laundry service

etc products ,the water station with fruit/ mint etc easy to use shower,good lighting etc free gym and good

the staff are very friendly, and the wifi signal is strong

liked the room, bathroom ,gym and the lovely more than adequate breakfast to start the day

customer service, from reception to bar to breakfast staff

loved the balcony, great views, great location, great wifi, staff were friendly and helpful, has parking

access to reception from car park lift was a bonus. room service was good

the gym was very small

late check out was bonus and well received

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

found several items missing, such as the safe, iron and laundry requests

no way of getting the air i needed and it felt a bit stuffy for me also we were going to use the laundry service

lovely hotel. very modern and staff were very friendly. great atmosphere at the bar with the dj

paid for room service for breakfast which was 30 for 2 poached eggs 2 glasses of orange juice and 4 brown

hotel bar and restaurant was good as well

the location, the room, the attention to detail, the room service

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

gym is annoying not being able to go right in and have to go to the desk first

breakfast and evening bar excellent

in staff, very unfriendly and not very helpful, we asked for an early check in when we were booking the rooms,

staff perfect ud83dudc4dud83dudc4c location has breakfast and ud83dudc4dud83dudc4c

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

probably is from the laundry but it s not pleasant

would have liked a laundry service

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

has a small gym which is great

lovely breakfast, staff were all attentive throughout my stay. location was ideal.

we had to change rooms shortly after check in due to no wifi connectivity

gym was too cold. lights in the room weren t bright enough.

the gym was quiet (just me for the 45 mins i was there) and had 2 treadmills, 2 cross trainers, 2 bikes

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

also early check in or late check out available for 15 pounds per hour, give me a

wifi in the room wasn't working for us but it wasn't a huge deal

good wifi

also used spa facilities next morning, again excellent

very good breakfast, friendly staff, good facilities such as swimming pool, sauna etc.

friendly staff, rooms was clean and spacious and food was great in the bar area.

and we had a great breakfast sausage was good quality and eggs cooked how you wanted them

difficult to connect to the wifi on my phone and in my room the wifi kept dropping

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your

the hostel has a free laundry service with washing machine and dryer

very good transportation nearby free laundry

very helpful cleanliness nice warm room nice bar area central location quiet value for money laundry room sausage

security rooms warm and cosy sky sports good selection of beers and wines plenty of hot water laundry good

the laundry service was good

no laundry bag in the room, and only one shortbread on the tea tray

room with lovely fresh laundry

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

the gym was open

laundry service was provided upon

location and beautiful view. song birds right outside window. laundry service.

large room, everything clean, attentive staff, laundry service and delicious breakfast!

they also provide laundry service

and warm room, comfy beds, friendly staff, accepted early check in request

delivery & pick-up of hotel laundry in the hotel car park at 6

like piles of dirty laundry and pillows in corridor when arriving

no self laundry facility.

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

10 charge for bringing a pet, staff condescending, even though said pet friendly when booked, no parking spaces

woken up early by their laundry deliveries and loading

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

dirt laundry piled up on floor next lifts on arrival and leaving

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

the bathroom had inadequate laundry supplies and we arrived to find only half a toilet roll

- no shampoo in room, could not adjust room temperature, inconsistent messages from staff about laundry pick-up

the breakfast ordered from kitchen could have been presented better but was cooked

slammed closed, hearing people drunk in the middle of the night, the people above us sounded like kids running

the fact that they also have a very good room service menu is definitely a plus

but tastefully decorated , quiet , i think iys child friendly , menue in room and hairdryer laundry bag in top

pecially if it's off

thought it was going to be noisy however we had a lovely peaceful stay we ordered room service, absolutely

room didn’t have time for breakfastud83dude29

clean, early check in possible, good location, nice rooms, easy parking.

nice bar & restaurant

decent priced food in the bar / 24 hour room service

paid for an early check in as we arrived on an early flight

the wifi

room service was speedy and good quality

amazing little kitchen

modern, lovely location. the kitchen/ living area and bathroom were spacious and fantastic!

wrong wifi code, tv didn't work, not enough cutlery.

wifi intermittent

the open plan lounge and kitchen ideal for a few pre drinks before a night

the courtyard for pre dinner drinks and bar are was very comfy

offered different restaurant however we travelled most of the day, just had room service

catena zapata room it was lovely clean and spacious and the little touch of the prosecco , rose petals and

likely going to come back for a night or few to experience the rooms and get a break from the kids

charged 100 which took a month to get back and our room service was 60 give or take but we had to pay that

fast wifi

wifi was available in only part of the apartment.

could use a sponge to wash dishes with in the kitchen.

little bar, room was decent enough just very squeaky floors and bed, and noise of kids outside wasn’t the best

also a kitchen which was unexpected and nice