a blouse cleaned over the weekend and they did it for me in the their machine as there is no laundry service at

great wifi

room service was hard to order and poor communications between staff resulted in my daughter having

the room was lovely; the building was magnificent and there was plenty of parking

registration was given to the the staff on arrival and yet i still received unnecessary parking fines which is

laundry service available with an iron and board in the room

great staff and service. lovely rooms. great location for theatre and shopping. free parking.

as the day progresses the car parking facilities fill up and it then become some what of a free for all to find

good on site parking

beautiful and very festive nice bar area very clean

case', and on reaching ground floor couldn't get into hotelnwith my guest card, as it was the laundry area

laundry piled outside of doors difficult to get in.

laundry on floor outside elevator throughout stay.

clean room , comfy bed, solid gym with equipment, good room service & helpful staff.

just liked the fact that i had somewhere to stay the night with my kids late at night after being let down on

laundry service or machines for self laundry

wifi was hopeless - constantly dropping out to the point of complete frustration

good breakfast choice

wifi was great too

to reception area to get something i had to take card with me and because of no card in room kids couldn't use

cosy hotel with the bar being open even around 1 am. good breakfast.

this was due to a wedding function that we were not prior informed off so we settled for room service which was

breakfast was very

bad wifi connection

there's parking available too and you're right across from the prince of wales park and just a walk

from lugging our heavy suitcase up and down the stairs, to getting us a few bits of laundry done - and returned

could hear other guests in the next room. i was next to the laundry so woken in the morning.

is plenty of parking with cameras outside

parking was a little difficult

delicious and generous breakfast bar open until

5 hrs to check in as no laundry available

no back up provisions for food due covid whereas other hotels provide room

and also to the two guys on the bar - i think one was called john-paul

large comfortable bed lots of space in room large desk and mirror room service

dexter the bar and restaurant manager was another member of staff that went over and beyond for us, he was

brought up anything we needed through room service not matter what time

parking was great

wifi connection and mobile reception were shockingly bad

hotel - big bed - good size room - lovely views from room - nice quiet location - free parking a big

service was great, and the kids loved it

plenty of parking too

wifi didnt reach our room although i was told it was available in every room

everything was fine except for the wifi which is virtually non-existent

plenty of free parking

gave me the wrong room key, and messed up my room service order.

the bar. parking

close to the piece hall (we were attending a concert) bar was open late on our return

this is one of my pet hates

location, easy parking, good room service and wifi

there are lots of car parking spaces out the back of the hotel

it is beautiful setting, excellent parking

setting, fabulous food, great service from the friendly and attentive staff, plenty of parking, well-appointed

the wifi was excellent throughout and a radio and tv were available

it was quite nice to have some phone free time however i needed to check on the kids so that was a bit stressful

we had two evenings in the bar area and the staff were friendly and helpful, particularly when searching for

the parking was difficult which wasn't the fault of the hotel but due to local site works

hotel is ideally placed for easy access to ilkley and one of the few free parking areas

our room was comfortable and met our needs, the staff were friendly and helpful, the bar and restaurant areas

available wifi on site parking near the front door

easy parking

15 am for the loading of large blue bins (presumably laundry)

noise during the night loud humming noise laundry ? boiler room?

facilities and kids loved

welcoming staff, food very acceptable but small portions were missing my friend had to have a kids meal

friendly staff, excellent gym spa & pool,1 rooms clean

on the 2nd floor and there were more housekeeping staff than guests with piles and piles of laundry everywhere

everything was good. room 2 was a bit noisy possibly from laundry next door.

had a bath rather than just a shower, which is always nice, and the fact the hotel did room service was unexpected

excellent stables pub and every single member of staff in the hotel and bar were excellent

2 biscuits with hot drinks each day so had to use the towels wet and go biscuitless as the kids got them

i arrived to heaps of laundry piled up next to my room, though it was moved

we had was the hotel would improve by having a comfortable relaxing lounge area away from the bar and restaurant

pool and sauna were lovely

dated in need of a refurb, small bedroom for a double, with very small bathroom but the worst wifi i have ever

sauna pool steam room indoor/outdoor jacuzzi and gym.

was next to what i think might have been the laundry or cleaning station so was noisy early in the

it was situated next to laundry room

i was also very grateful they could do some laundry for me (it was only five pounds charge)

laundry room

door to laundry room and drier still going at 11pm

we appreciated the free parking

parking isn't ideal for motorbikes.

good quality wifi

it clear where we could park round the back of the hotel - we were confused which part of the parking area might

i also liked to bar area which was perfect for friends staying in different rooms

staircase was steep & narrow and there was a laundry bag left on the landing which was a hazard

quite a lot of noise from bar, other guests & laundry room

it has a laundry, the price, location and the staff are so kind and welcoming, funny as well

the room was right under the laundry room, at the back, past the

the staff must have been using the laundry room which was above our room

laundry left lying around in breakfast area

wifi registration required disclosure of too much personal data

in the morning i got a knock on the door at 10:30 and the two men were room service attendant s asking when

a bargain price with a clean room and a goid breakfast

clean comfortable, near to bus and train stations and with wifi

dry cleaning is available at standard rates, but no other laundry facility (apart from a trouser press)

we needed an early check in and were able to get into our room at 11

no wifi

room was wonderful and clean, early check in was no problem for them

bed was very comfortable. room service was prompt and the food was of a good quality.

stairs were cluttered with laundry bags, probably breaking health and safety

laundry and bathroom was clean.

the wifi went off every now and then needed a reboot

staff were helpful and friendly, and the bar was nice and relaxing

great central location and friendly staff. beautifully presented dining and bar area.

definitely worth subscribing online/on app as you get a free late check out

excellent wifi.

kids liked nutella with breakfast

breakfast was delicious with lots of options

we walked into the city centre with the kids it took about

no cooking allowed no microwave no laundry no iron box

laundry service is inconvenient

no laundry, definitely a problem for people planning for long stay.

location was good only that someone knocked on my door in the night which was scary to the kids and when i called

staff, food, clean, value for money, late check out

kids loved having the pool

breakfast was ok, although other crowne plaza hotels have menu and waiter service for breakfast

breakfast is fully self service which was the only bit that was slightly lacking in our whole

excellent breakfast and plenty of variety. also a great spa and gym facilities.

loved that room service was also available

the food absolutely delicious with a wonderful breakfast

very professional and accomplished bar staff, who could do brilliant cocktails

used the wifi in the hotel so can not say how good it was

all was very clean and staff were very helpful. breakfast was first class.

peaceful surroundings and plenty of parking

location for town centre with parking friendly staff and good choice of beers and food

location with parking and very quiet

character, great choice of tv available via now tv, staff super friendly and helpful, plenty of parking available

the bed was comfortable. clean and lovely and quiet. great bar ! close to the piece hall

check that their wifi is working

warm and cosy excellent breakfast

wifi in our 3rd floor room was very 'hit and miss'

professional and courteous staff, the rooms very nicely decorated and clean and tidy, the free breakfast was

rooms cleandaily and room service was available

wifi a bit intermittent

00 for laundry when my bill was 32

there is no laundry service. the air-conditioning was poor.

i would have had room service on the night i stayed because by the time i returned from my evening out the

the gym

also some facilities (youtube etc) were not available because the tv was not connected to the wifi system

room is next to the laundry -the room vibrated when the washing machines where running -through the

easy to get to from the motorway, parking on site, easy check in process and even shown to our room

mattress bit old and lumpy no bar for a night cap ? because of wedding

wifi dodgy in courtyard room

breakfast very good

laundry on floor in corridors this should be put directly into skips not on carpets high infection

we asked for late check out; again this was no problem

a complimentary drink at the bar was a fantastic gesture

wifi was not functioning for the 3days i stayed at hotel

gym has a wide range of equipment

fine (i think maybe new) and an elderly more senior reception member (female) who, without airing laundry, wasn

the bar man was great company

excellent location, the friendliest staff. fabulous setting, amazing rooms. great room service!

room service was delicious and staff were warm

amazing breakfast had great room service - nice food served fast and hot

no laundry in it

when went to room was full of laundry bags ,and dirty laundry on our floor in

wifi in the room was a bit slow

arranged early check in at 1pm and when i arrived it want ready

arrival my booking for an early check in was not on system

there was also a strange odor - possibly laundry products but it wasn t pleasant or subtle

enjoyed breakfast

the restaurant and room service menu was limited; especially at dinner time.

option for late check out at no extra cost was great

love the late check out that s why i always book here !!

staff were very helpful in arranging a fast track for our laundry as we only stayed 2 nights

had to ask for room service instead of it being done automatically

fantastic location, late check out & convenient parking.

drink prices in sky bar slightly expensive and cannot get a pint of beer.

room service was fast and efficient.

no laundry service.

car parking, no laundry,

clean and comfortable good breakfast

gym facilities were good

the bar staff were also very attentive

very expensive laundry services

same type of food for the next six days, it did not sit well with me the room service, including laundry changes

in and filling out forms for evacuation plans we then waited 23 minutes for a lift because laundry staff were

no lock on the gym toilet door either

the free wifi worked brilliantly throughout our stay

nice refurb family suite room was perfect with sliding doors to separate mum and dad from kids.

with having 2 kids don't normally get one

room was fabulous and the service at reception was outstanding, we had room service for something to eat which

loved how there was a swimming pool and gym also

great location, the food for breakfast and evening meal was excellent. fab that kids eat free

there is a restaurant on site and laundry services

reception out us right next to yhe guest laundry and we heard lots of repeated door banging

beautiful and modern, we loved the welcome message on the tv personalized to us, there were free laundry facilities

guest laundry is used by hotel staff to clean their cloth

laundry room, decent gym

choice, freshly made bread & pastries good restaurant with discount for hotel guests quick laundry service, very

as it was white i can only assume they rolled it up with the bedding and sent it to the laundry & now lost

rooms, clean, but after one night i have an allergy because of the chemical laundry, so if you are allergic is

great to have an early check in to our room on our arrival great location in city centre friendly

it was clean and spacious and the kids really loved the pool facilities!

rooms are good and clean but the laundry powder used could be more hypoallergenic and fresher, i hate scented

everything, early check in, can parking your car. breakfast, amazing choice. well done everyone.

went to the bar for a few drinks and the cocktails were amazing

m) with our room and had been advised the day before by reception to pay for the

we also had late check out

room was dark, next to a service road with laundry deliveries from 4am onwards and dustmen at 5am so i didn't

welcome attentive got early check in but had no expectation for this as were prepared to drop bags and go for

bar area i thought was a bit dimly lit

room service was brilliant

staff were very accommodating and helped to suprise my wife with petals, chocolate strawberries and balloons

the hotels fault , but food unavailable and bar shut at 10 because of covid

the bar is very nice and they make gorgeous

enjoyed the location and late check out

nice clean hotel, lovely staff and nice breakfast, great room service and brilliant location.

also didn't seem to be much of a menu for room service in the pack

we were also woken up everyday at 6am by laundry deliveries being unloaded and loaded

5 minute walk away from bus stop and got midnight room service for after the

the room was spacious. the breakfast was good, kids ear for free. staff friendly and helpful.

friendly staff. great breakfast and late check out times

required early check in but forgot to ring in advance

location, good breakfast, gym facilities

gym is very good for a hotel gym - plenty of equipment and space

24hr bar was a bonus and the waffle maker at breakfast

the wifi wasn t working in our room which was annoying

gym is good and convenient but some of the screens did not work and would be great to have slightly