staff welcoming and easy parking outside

very comfortable accommodation with roaring log fire in the bar and very friendly owner and staff

the hotel has private parking which is always a bonus

dinners and the desserts were a little bit over price, was a little disappointed in the english breakfast- could

the food was excellent and the bar is cosy. the rooms were really comfortable

therefore the window was open all night to try to improve it, so noisy when laundry vans arrived in the morning

crisps/nuts in the bar would be nice

absolutely everything, beautiful hotel, nice room, pet friendly and spa is great

really nice atmosphere throughout the lounges, bar and restaurant areas - lots of comfy areas to read a book

enjoyed thermal pools, and saunas, very relaxing atmosphere

shower clean and laundry was white and fresh

breakfast was good . plenty to from had no problems

wonderful staff, comfy beds, lovely room, great location. superb. plus excellent breakfast!

lovely breakfast. apartment room was ideal for a family. lots of space. kids loved it

the receptionists and bar staff were really helpful, especially in facilitating room service so we could watch

great location fantastic views free parking

room and grounds were very nice as was hotel bar and sitting room

large bed, tv, tea, free wifi and free view included in the price, coffee making facilities, large roll top

the beds were incredibly comfortable, and the room was spacious enough to easily accommodate the kids' beds

however the food was fabulous, evening and breakfast, and all the staff friendly and helpful

was near a fire exit that was used regularly by staff for access to fetch and carry trolleys of laundry

they run the laundry super early outside so you cannot escape the noise in the back rooms

laundry and cleaning equipment all

room outlook was poor with scaffolding and laundry area

bit noisy from boiler or laundry or something and lots of stairs and corridors to the

there are plenty of parking spaces

room service was very good and on time

wasn t aware there was a gym and spa so would have been more prepared

gym and food

bit limited regarding car parking on premises

very warm and cosy with modern accessories such as bluetooth speakers and wifi, with excellent connection

car parking available

didn t have an evening meal at the plough ( pre-christmas visit to family) the standard of the breakfast was

if i have to say something, the wifi was a bit slow!

we didn t have breakfast at the plough inn

kids enjoyed a lot stay, first time stay in the typical british inn

car park is spacious, but keep your wits with kids and

the day, evening meals were also delicious all staff from managers , breakfast staff , chefs, bar staff and

the staff were helpful in fixing the tv remote for the kids

location is great, beautiful view, big parking, delicious food

the taster menu was very good indeed and the breakfast was also very good

the food was out of this world , dinner and breakfast was so tasty and everything so fresh

seating round pool area cramped

view was stunning and the spa facilities wasa bonus

spa hotel so there was a pool on site

m really struggling to find fault with anything, the only comment i would make is the wifi was poor but i

excellent range from buffet to full english breakfast. well prepared and presented.

wifi poor.

no phone signal or wifi connection.

plenty of bins outside making the grounds very much pet friendly

convenient parking and reception staff available 24 hours

staff at the bar and from the kitchen were excellent and particularly friendly

breakfast also included made this great value

know some will complain about a wait at the bar during exceptionally busy periods

great service, especially from ben and the other guys on the bar :)

had a meal in the bar which was great value and breakfast was included

pool, hot tub was a little colder than expected, hot tub also at over capacity most of thee evening

my room service tray was left outside my room from 3p.m. until i left the next day

ample free parking

i had also booked into the mill wheel spa for moonlight spa package which exceptional value for money and made

which is an extra cost and must be booked separately, was basically a sauna, steam room, plunge pool, shower

- fantastic looking rooms; comfortable bed; great breakfast; central location; small but decent gym room; trendy

lovely hotel, clean and pretty. staff were friendly, breakfast was tasty.

service from all staff encountered, ambience of the building was great it felt homely, room service was second

beautiful breakfast. we attended a wedding so the location didn t matter.

the price breakfast standard, location easy access to motorway

love the idea of simply arriving, parking the car and settling in for the evening with drinks & a lovely evening

onto the floor, and was replaced by a glace cherry from the bar rather than going back to the kitchen for a real

access to walking in fields/ woodland walls/ outdoor seating/ walled garden and coach house with gym

(the bar tender appeared young and inexperienced for the level required, therefore this may not be a

hotel location was easy enough to find with plenty of parking spaces

was allot of laundry on the landing and it looked like they need a specific room for it

there was laundry on the stair case when we arrived but not the end of the world!

parking is tight and the outside seating area is small but quaint

bar would be good / when covid more relaxed although your staff served us a lovely drink on the

no parking

location is so lovely, the staff ,so friendly and helpful,and the breakfast was the best we have ever had ,at

breakfast was excellent

welcoming staff, facilities were great, excellent food breakfast cooked fresh and plenty of it

rooms, super friendly host, really nice breakfast and brilliant location

welcoming staff, attention to meeting our needs, great beer and good food, good atmosphere in the bar area,

no laundry facilities, no bathroom fan in room 411

the spa could do with an upgrade as it s quite old but it was clean

pool area and hot tub was great

were very pet-friendly and we were allowed to eat in the bar with the dog

good ample parking with ev charging available (only

i had asked for rose petals to be put into the room as a suprise, despite messages confirming this would be

room was beautiful and the bed was amazing so comfortable me and my kids was literally asleep within seconds

no lifts as my father is disabled it was difficult to get to bar and restaurant.

also the wifi is a bit dodgy, i meant to tell them but got a bit busy and forgot

24 hour room service and snacks would be nice to be available by only one member of staff on at

only room service

i had no intention of using room service

also we checked the room service tag for breakfast & hung it on door in time, as we had an early start and long

my wife is pregnant and they offered us a complimentary late check out which let her relax longer, which i was

very comfortable and a very good breakfast

i couldn't get an early check in,

room was small with the kids bed down.

could do with hair dryer and free wifi

breakfast was delicious and excellent value

pet friendly

said a/c worked well certainly nights and didnt a few others , was a bit of a mess up with our laundry where

others ,food at the restaurant was not upto mark, service was slow, there was a mess up with our laundry

in the early morning by noise from outside due to a laundry delivery within the hotel premises below my

an earlier check in would suit better (not fussed about the late check out)

room service and food were delicious

shaving kit / laundry bag when we aked we were told that there was a charge for one (the shaving kit) and the

location was excellent. room was comfortable. free wifi.

helpful staff, high quality room, huge tv, very clean, decent wifi.

there was a pool and a play room full of toys and games for kids

breakfast was wonderful. staff lovely, great stay

room - the view was a blank concrete wall and hotel laundry

room service (food late afternoon) was good

was amazing, very clean and spacious and the gentlemen, one on reception and the other on the bar were very

fitness suite well equipped with treadmills, bike, mats, free weights (and bench) and multi gym

extremely helpful night porter, friendly staff , lovely hotel and excellent room service

finally, the housekeeping team would leave dirty laundry, glasses and crockery piled in the corridor from the

didn't think it looked very nice having dirty laundry bags outside the rooms at this time being as check in

the restaurant menu was quite small and would ve liked kids menu

treat us like celebrity's wow ud83cudf1f wanted to say a big that you to all staff ,kitchen, bar ,room service

reception member of staff booked us in but was a little rude and didn't tell us times etc for breakfast not

be better if there's a laundry in the hotel

no laundry facilities because christmas and no change of towels

housed me next to the laundry store

no laundry facilities or service at all

comfy bed great bathroom comprehensive breakfast friendly staff spotlessly clean